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Contact Centre Service Advisor – Newcastle We’re looking for a Customer Service Advisor to join our team, with a key focus on handling more complex customer enquiries and complaints. This role plays a vital part in delivering against our core KPIs, including First Time Resolution (FTR), NPS, quality, productivity and Sales Through Service (STS). You’ll manage a range of customer contacts, with a particular emphasis on resolving challenging and sensitive situations, while also identifying opportunities to add value to the customer conversation. You’ll need to be confident taking ownership of customer issues, working through complexity, and using your judgement to deliver the right outcome first time wherever possible — balancing strong resolution with great customer experience and commercial awareness. Proposed Start Date: 28th September 2026 Salary: £26,728 per annum Site: Sky, Wellbar Central, 36 Gallowgate, Newcastle upon Tyne, NE1 4TD Shifts: 37.5 hours per week, 5 days per week, shifts will be between the hours of 8.00am and 9.00pm, including evening and weekend working Interviews: If you are successful at the initial assessment stage, you will be invited to attend an in‑person interview at the end of July or early August 2026 At our Sky contact centres, we operate a hybrid working pattern once you have successfully passed your training/probation period. This gives colleagues a good work-life balance, with the opportunity to work both from the office and from home for part of the week. For full-time advisors, this means a minimum of 2 days per week on site, however you are welcome to work more in the office as needed. What you’ll be doing: Handling a mix of inbound and outbound customer contact, including responding to incoming queries and proactively following up to resolve ongoing issues Managing complex and escalated customer concerns with care, professionalism and full ownership Delivering against key KPIs including FTR, NPS, quality, productivity and STS Identifying Sales Through Service opportunities where appropriate, adding value through customer conversations Investigating queries in detail to understand the full picture and determine the right resolution Taking end-to-end ownership of customer cases, ensuring clear communication and timely resolution What we’re looking for: Proven experience delivering against customer service and sales KPIs Confidence handling complex or sensitive customer interactions, remaining calm and solution-focused A passion for resolving customer concerns and achieving the right outcome in challenging situations Strong awareness of Sales Through Service, identifying opportunities without impacting customer experience Excellent communication skills, with the ability to build trust and manage difficult conversations A proactive mindset with strong ownership, accountability, and attention to detail Training and Development: Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Service Advisor. At Sky, our comprehensive 9-week training programme is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Please note that our Training and Academy sessions are conducted entirely face-to-face in the office, Monday to Friday - 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. After 4 weeks in the classroom working 9am-5pm, you'll be expected to complete the last 5 weeks in Academy The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here’s a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you’ll work: We’re based in the heart of Newcastle looking onto St James’ Park. Close to all main transport hubs, you’ll have access to a subsidised canteen and Sky Glass lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroom facilities. Inclusion: We are focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Chase Taylor Recruitment is delighted to be partnering with a well-established and rapidly expanding company to recruit a Garage Door Installer to join their team covering the Durham. Whether you're an experienced Garage Door Installer or have a strong background in a hands-on trade or installation role, this is an excellent opportunity to receive full training, develop your skills, and build a long-term career with a company that genuinely invests in its people. What's on Offer? 33 days' holiday Full training provided Ongoing support and development Company vehicle and fuel card Genuine opportunities for career progression within a fast-growing business Local work – no long-distance travel Products delivered locally, so no collecting materials from distant depots No heavy glass units to handle All products manufactured in-house at a modern, state-of-the-art facility Freedom to choose a local lock-up location for deliveries The Role As a Garage Door Installer, you'll be responsible for installing high-quality roller shutter garage doors at customers' homes across your local area. You'll represent the business professionally, ensuring every installation is completed safely, efficiently, and to the highest standard while delivering excellent customer service. Successful candidates will attend a short training programme, including a few da...

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

DAY SHIFT WORKER We offer high-quality, specialist care to some of the most disadvantaged and vulnerable children in society.Every young person in our care is supported by a team of experienced, empathetic staff within warm, welcoming homes.Our approach is built around emotional safety, trust, and c

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

The role We are looking for a Care & Support Worker to join us here at Southern Housing on the Isle of Wight! You will work as part of a team providing personalised care and support to residents and people who use our services in line with established care and support plans.You will work with older

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

We offer high-quality, specialist care to some of the most disadvantaged and vulnerable children in society.Every young person in our care is supported by a team of experienced, empathetic staff within warm, welcoming homes.Our approach is built around emotional safety, trust, and consistent daily r

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Rise Site Solutions are currently seeking an experienced hod carrier to help support our bricklayers for an on-going project in Milton Keynes.This role is key in making sure things are kept efficient and run smoothly so all candidates must be hard working and punctual.Requirements: - Full PPE (hard

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Forde Automotive, a leading provider of car delivery drivers across the UK, are seeking competent and customer-oriented individuals to join their team.Their clients, prominent players in the automotive sector, require car delivery drivers on a national scale.Job Description: As a car delivery driver

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Company Description Job Title: Community Care Professional Consett Location: Consett & Surrounding Areas (Walkers & Drivers Welcome!) Pay: £13.Paid Mileage Hours: Truly Flexible Full-time, Part-time, Mornings, Evenings, or Weekends Are you the one your friends always turn to for a chat and a warm c

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Our residential home is in the beautiful High Peak, providing high quality Residential, Respite and Dementia care for 36-residents.Senior Care Assistant Contract £13.Contracted to 36 hours per week Paid DBS, pension, uniform provided 5.Role Overview As Senior Care Assistant, you will guide and s

Build a work package that works for you! EVRi delivery over 1 billion parcels a year all over the Country through our flexible courier network.Were recruiting in your area now so secure your own opportunity today.Join Evri as a self-employed delivery driver and you can design your work package.You c

Are you an experienced fiduciary professional looking to elevate your career within a collaborative, forward-thinking environment?.At Bullfinch, we believe that exceptional client service is built on a foundation of valued, empowered employees.We are seeking a dedicated Senior Trust and Company Admi

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, wi

Build a work package that works for you!.EVRi delivery over 1 billion parcels a year all over the Country through our flexible courier network.We’re recruiting in your area now so secure your own opportunity today.Join Evri as a self-employed delivery driver and you can design your work package.Yo

Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages on your schedule and get paid weekly.Flexible hours and get access to a wide range of deals & discounts.Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, we're open

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, wi

Job DescriptionBe your own boss.Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion p

Senior Health Care Assistant When registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.Position : Senior Health Care Assistant.Location : 1 Poole Road, Sunderland, SR4 0HG.Contr

Residential Childcare Support Worker.We're currently recruiting experienced Residential Childcare Support Workers and also welcome applications from people passionate about making a real difference to young people.Horsham, West Sussex Contract:.Shift Pattern- ad-hoc cover Apple Orchard operates five

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, wi

The Role In your dream role, you`ll receive:.Competitive salary: £15,000 achievable on target earnings Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives.Discounts: Amazing colleague discount on Dreams pro

Senior Residential Childcare Support Worker Company:.Horsham, West Sussex Contract:.Benefits: Competitive salary and sleep-in allowances (£35 per night, typically one per week) Every other weekend off Fully funded qualifications and professional development Clear promotion pathways and career progr

Early Morning Delivery Drivers Needed!.Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across the UK.Were looking for reliable, self-employed delivery drivers who are ready to hit the road and make an impact in their local community.Join a tea

Job DescriptionBe your own boss.Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through

Job DescriptionBe your own boss.Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion p