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Contact Centre Service Advisor – Newcastle We’re looking for a Customer Service Advisor to join our team, with a key focus on handling more complex customer enquiries and complaints. This role plays a vital part in delivering against our core KPIs, including First Time Resolution (FTR), NPS, quality, productivity and Sales Through Service (STS). You’ll manage a range of customer contacts, with a particular emphasis on resolving challenging and sensitive situations, while also identifying opportunities to add value to the customer conversation. You’ll need to be confident taking ownership of customer issues, working through complexity, and using your judgement to deliver the right outcome first time wherever possible — balancing strong resolution with great customer experience and commercial awareness. Proposed Start Date: 28th September 2026 Salary: £26,728 per annum Site: Sky, Wellbar Central, 36 Gallowgate, Newcastle upon Tyne, NE1 4TD Shifts: 37.5 hours per week, 5 days per week, shifts will be between the hours of 8.00am and 9.00pm, including evening and weekend working Interviews: If you are successful at the initial assessment stage, you will be invited to attend an in‑person interview at the end of July or early August 2026 At our Sky contact centres, we operate a hybrid working pattern once you have successfully passed your training/probation period. This gives colleagues a good work-life balance, with the opportunity to work both from the office and from home for part of the week. For full-time advisors, this means a minimum of 2 days per week on site, however you are welcome to work more in the office as needed. What you’ll be doing: Handling a mix of inbound and outbound customer contact, including responding to incoming queries and proactively following up to resolve ongoing issues Managing complex and escalated customer concerns with care, professionalism and full ownership Delivering against key KPIs including FTR, NPS, quality, productivity and STS Identifying Sales Through Service opportunities where appropriate, adding value through customer conversations Investigating queries in detail to understand the full picture and determine the right resolution Taking end-to-end ownership of customer cases, ensuring clear communication and timely resolution What we’re looking for: Proven experience delivering against customer service and sales KPIs Confidence handling complex or sensitive customer interactions, remaining calm and solution-focused A passion for resolving customer concerns and achieving the right outcome in challenging situations Strong awareness of Sales Through Service, identifying opportunities without impacting customer experience Excellent communication skills, with the ability to build trust and manage difficult conversations A proactive mindset with strong ownership, accountability, and attention to detail Training and Development: Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Service Advisor. At Sky, our comprehensive 9-week training programme is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Please note that our Training and Academy sessions are conducted entirely face-to-face in the office, Monday to Friday - 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. After 4 weeks in the classroom working 9am-5pm, you'll be expected to complete the last 5 weeks in Academy The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here’s a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you’ll work: We’re based in the heart of Newcastle looking onto St James’ Park. Close to all main transport hubs, you’ll have access to a subsidised canteen and Sky Glass lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroom facilities. Inclusion: We are focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Fantastic opportunity for a fully remote luxury B2B Sales Consultant / Business Development Manager to join this Interior Design & Art Agency Our client source large deals, primarily with the luxury hospitality & hotel industries across the UK, Europe & beyond - they offer Art, Mirrors, Specialist Glass, Bespoke Feature Wallpaper, Tailor-Made Unique Internal Signage etc You will be of graduate 'calibre’ & have a proven track record in B2B sales which you must be able to demonstrate with stats/metrics; ideally you will have worked with luxury hospitality, luxury hotels, interior design, high end residential or art sectors this would be preferred! You will ideally have some of your own networks & leads however the business have strong CRM data held with leads to chase. This will involve finding the right person to approach & adopting a tenacious approach to get your foot in the door. You need to be exceptional at new business development & self-sourcing, and have the ability to close large deals Some deals can have longer lead times, so they are looking for longevity & someone who comes from a stable background Key Responsibilities: • Lead Generation: Identify potential customers and generate new business opportunities through research, networking, and outreach., • Prospecting: Conduct high-volume prospecting activities, including cold calling, emailing, and social media engagement, to create qualified leads., • Qualification: Assess and qualify leads to determine their fit and potential value to the company., • CRM Management: Utilise the HubSpot CRM platform to manage leads, track sales activities, and maintain accurate records., • Reporting: Provide regular reports on sales activities, lead generation metrics, and progress toward goals, • Ensure personal sales/financial targets are met/exceeded; closing large deals, • Overseeing special projects and entry to new markets where relevant., • Oversight and management of large-scale sales lifecycles ensuring projects are delivered on time, on budget and with a high level of client satisfaction., • Events and networking - be an ambassador at relevant hospitality sector events (may be some evenings or weekends at times) Required: • Strong experience in B2B sales, ideally in hospitality, hotels, design or art industry., • Strong CRM experience, ideally HubSpot or similar, as well as ability to network via LinkedIn & social media, • Experience of managing complex projects across the full sales lifecycle., • Experience of closing significant deals, • Proven ability to meet and exceed financial revenue targets., • Strong project management skills to manage deals from end to end., • Excellent client servicing skills with a focus on building and maintaining strong relationships., • A network and experience in the hospitality, hotels, interior design or high-end residential sectors is desirable. You will work remotely, with occassional travel for events or meetings, however most of the work can be done remotely. Basic salary of circa £35-45K plus circa £25K+ OTE (flexibility for the right candidate!) APPLY NOW ! PS Recruits are acting as an employment agency in relation to this vacancy. Unfortunately, due to the volume of response, only successfully shortlisted candidates will be contacted. By applying to this role your personal details will be submitted to PS Recruits. You can request our privacy statement at any time. You may have had exposure to one or several of the following: luxury / art / fine art / luxury hotels / luxury hospitality / high end residential / interior design / design / procurement / sales / luxury sales / art broker / global sales / international sales / Europe / business development / new business / networks / graduate /business development manager / CRM / HubSpot / outreach / hotel sales / hotel projects / BDM / Area sales / EMEA / commercial sales / bespoke products / hospitality sales / B2B sales / custom artwork / glassworks / interior design sales / closing big deals / closing sales / interior solutions / longer lead times / networking / 5 star hotels / 4 star hotels / five star hotels / four star hotels / ASM / remote / WFH / hotel procurement / hotel sales / B2B art sales / Business to business hospitality sales /

You’re not asking for the earth. But you’re level 4 qualified and ready to be an adviser. You’re fed up of false promises, glass ceilings and waiting around. The best way to learn is to do, but no one is giving you the chance. They are now. This business buys clients from its retiring advisers. Those clients need an adviser. And that adviser will be you. You’ll join an existing team of over 30 to ensure existing clients continue to get an excellent level of service. And you’ll build trust with them, developing new business along the way. You’ll get access to some of the best technology on the market and have the support of a dedicated customer care function. Your time will be with clients, not admin. Long-term you’ll develop your own client base. And when you’re ready, you have the option of moving into a self-employed role with a firm that pays some of the best splits available. Three of the team have "graduated" already. In the meantime you'll get a proper income. In year one you'll earn £42,750 - £44,750 and that's without a sales bonus. It's a unique remuneration package that works like this: • A starting salary of £30,000 - £32,000 (depending on experience), • A KPI/compliance bonus (client care/retention/file quality, not bringing in sales) that adds £12,750 to your pay in year one (and £15,000 from year two onwards) Once you're up and running there's also a sales bonus where you earn additional income as new client monies are invested. In terms of onboarding and training you couldn't ask for a better, more structured environment. There's an initial residential 4 week training course. You'll then join the team under the supervision of the Training & Competence department. They'll supervise everything you do until you achieve Competent Adviser Status. There's no throwing you in at the deep end here. After your induction you can either work on a hybrid basis or from home, going into the office once or twice a month. If you apply, you’ll work for a stable, growing business. One with a track record of staff development and a positive work environment. And one with one of the best pathways around. WHAT YOU'LL NEED Level 4 status via the CII, LIBF or CISI. It's as simple as that. Industry experience is useful but we've placed people who are level 4 and don't have experience. You could be a mortgage/protection adviser, paraplanner or administrator. Or you could be a second careerist. It's more about you than your background. Depending on location you’ll either be hybrid or remote with travel to Newcastle 1-2 times a month. So it’s best if you’re in The North or Midlands. -------------------------------------------------------------------------------------- Feel ready to become the adviser you know you can be? Click apply and we'll be in touch. If you don't have an up to date CV don't worry, we can come to that later. Everyone will receive a response.

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

BSNI have fantastic opportunities for our Manufacturing client based in Ballymena for Production Operatives!.Flexibility is required to complete overtime on Saturdays.To participate in all aspects of the Operational Excellence approach.To operate as part of the team to achieve the adherence to the d

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Counterbalance Forklift Production Line Operatives Earn £14-15 per hour Looking for a role that combines forklift skills with production line or Canning line experience? We are hiring Counterbalance Forklift Production Line Operatives for immediate starts with a leading client in Bedford! What You

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Build a work package that works for you! EVRi delivery over 1 billion parcels a year all over the Country through our flexible courier network.Were recruiting in your area now so secure your own opportunity today.Join Evri as a self-employed delivery driver and you can design your work package.You c

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

We are currently looking for professional 7.Reporting to the Transport Manager, you will need to be hardworking and motivated with good communication skills.As a multi drop delivery driver you will be delivering to our customers therefore it is essential that you have the ability to represent Dalzie

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Rise Site Solutions are currently seeking an experienced hod carrier to help support our bricklayers for an on-going project in Milton Keynes.This role is key in making sure things are kept efficient and run smoothly so all candidates must be hard working and punctual.Requirements: - Full PPE (hard

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Forde Automotive, a leading provider of car delivery drivers across the UK, are seeking competent and customer-oriented individuals to join their team.Their clients, prominent players in the automotive sector, require car delivery drivers on a national scale.Job Description: As a car delivery driver

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Production Operative - Reading, Berkshire,RG7 4PR.Job Type:Full-TimeSalary: + additional benefits.Decommissioning Production Operative (Pressurised Breathing Air Suits).Tadley, with free onsite parking.AWE is currently recruiting Production Operatives to join our Liabilities directorate.The role wil

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Are you an experienced fiduciary professional looking to elevate your career within a collaborative, forward-thinking environment?.At Bullfinch, we believe that exceptional client service is built on a foundation of valued, empowered employees.We are seeking a dedicated Senior Trust and Company Admi

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Build a work package that works for you!.EVRi delivery over 1 billion parcels a year all over the Country through our flexible courier network.We’re recruiting in your area now so secure your own opportunity today.Join Evri as a self-employed delivery driver and you can design your work package.Yo

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages and get paid weekly.Be your own boss and get access to a wide range of exclusive deals & discounts.What is Amazon Flex? It's simple! You use your own vehicle and smartphone to deliver packages for Amazon.Save up for something

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Senior Health Care Assistant When registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.Position : Senior Health Care Assistant.Location : 1 Poole Road, Sunderland, SR4 0HG.Contr

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, wi

Female Complex Care Assistant Location: Newcastle - Westerhope Pay Rate: £14.Shifts : 12 h day 8 AM - 8 PM IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.This role is advertised for female care assistants

Early Morning Delivery Drivers Needed!.Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across the UK.Were looking for reliable, self-employed delivery drivers who are ready to hit the road and make an impact in their local community.Join a tea

Job DescriptionBe your own boss.Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion p

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, wi

Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.We are seeking a dedicated and hardworking CSCS Labourer to join our team on-site.The assignment will be at Wooler (approx 2 weeks).The ideal candidate will posses

Job DescriptionBe your own boss.Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion p

Job DescriptionBe your own boss.Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through

Smiths Equipment Hire Ltd are the Northwest's Largest Independent Equipment Hire company with 19 Hire It Centres located across the region.We supply all types of customers in all types of business, specialising in many types of equipment, including; plant and machinery to the construction and indust

Join Our Team as a Driver/Yard Operative in Thurso.Take the next step in your career now, scroll down to read the full role description and make your application.MGM Timber, with decades of experience in timber and building products, highly knowledgeable staff and 15 branches across Scotland, it's e