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Job Ref: 13238 Branch: Apex City of London Hotel Location: Apex City of London Hotel, London Salary/Benefits: £15.90 per hour plus excellent company benefits & perks Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 29/06/2026 Closing date: 29/09/2026 Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Maintenance Technician in London. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Maintenance and Engineering Team as we believe it is our personality, style and friendliness that makes Apex Hotels You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Starting your Journey: As a Technician working within our maintenance team, you will provide our hotel with the practical hands-on skills and trade based knowledge that is required to maintain all guest facilities, hotel plant and systems in a safe and immaculate condition. Core to your role will be our Computerised Maintenance Management System (CMMS) through which you will receive and perform a wide range of practical tasks and activities in a timely and work safe manner, to include; • Painting – Surfaces preparation, application of paint to walls and woodwork, • Bathroom Maintenance- Tile replacement, replacement of grouting & sealant, repair of fixtures and fittings,, • Plumbing- Minor pipework repairs, replacement of taps/ fittings/ sanitaryware, unblocking of wastes, servicing of TMVs, • Air conditioning – Basic refrigeration maintenance, cleaning of air filters/ coils/ strainers, • Electrical – Minor electrical works such as replacing damaged sockets/ switches, lamp replacement, light fitting replacement, resetting of trippages, repair of small appliances, periodic safety checks, • Carpentry/ joinery- adjustment of doors, adjustment/ replacement of door closures, minor furniture repairs, replacement of smoke seals, lock replacements, • Plant Maintenance – Replacing AHU filters, cleaning of strainers, intake/ extracts, swimming pool maintenance, valve exercising, perform operational checks to plant, • Periodic Safety Checks- the inspection and testing of fire doors, fire alarms, sprinkler systems, emergency lighting, fire safety interfaces, fire extinguishers, smoke vents, the undertaking of legionella control measures, • Security – Door lock programming and battery replacement, bedroom safe openings, • General – Carpet repairs, ceiling tile replacement, responding to guest requests for assistance and service recovery We love to welcome people with different experiences and skillsets into our maintenance team and wider Apex family. We want to ensure you get the best experience and enjoyment from your career from the moment you begin your journey with us. In order to be successful in this role, you will hold: • A trade-based qualification, skill or expertise, • Previous experience of delivering a broad range of general property maintenance activities to expert handyperson level in addition to your core expertise, • A technical mindset and ability to learn and retain new skills, • A flexible approach to a wide range of maintenance tasks with desire and ability to always deliver these to a high standard, • A high degree of Health & Safety awareness, being familiar with Risk Assessments and Safe Systems of Work, • Ability and willingness to diligently perform works and complete associated maintenance records via a handheld device, • Sound communication skills both written and oral, • Strong interpersonal skills, • Ability to work effectively as part of a team and individually, • Ability to commute daily to our hotel with availability to work any 5 days from 7 on a rotational basis, • Willingness to provide maintenance cover outside of normal working hours on a rotational basis Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you! About the Apex City of London Hotel The Apex City of London is tucked away on Seething Lane, a tranquil street next to the medieval St Olave's Church. Yet it's just moments from the Tower of London and Fenchurch Street Station making it unbelievably central for travel, culture and business. The Hotel boasts some of the Cities best hotel room suites and the restaurant draws inspiration from seasonal ingredients and global flavours to create an appealing mix of traditional and forward-thinking dishes.

Opening in Autumn 2026, Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge? It’s an exciting time to join us as a receptionist. Key Responsibilities: • Deliver a warm, seamless, and memorable arrival and departure experience, always putting people first and creating a genuine sense of welcome at Hyde and Seek Hotel., • Manage check-in and check-out processes with precision and efficiency, ensuring accuracy and exceptional attention to detail., • Anticipate guest needs and respond to requests, queries, and feedback with professionalism, warmth, and care., • Provide personalised service by recognising returning guests, preferences, and special occasions., • Maintain a polished and inviting Front of House environment, ensuring every detail reflects the hotel’s unique character and energy., • Coordinate closely with Housekeeping, Maintenance, and Food & Beverage teams to deliver a seamless and elevated guest experience., • Handle guest feedback and service recovery with confidence, turning every interaction into a positive and lasting impression., • Promote room categories, hotel experiences, and services in a natural and engaging way to enhance guest satisfaction and revenue., • Ensure accuracy in billing, payments, and cash handling procedures, maintaining trust and operational excellence., • Support the wider Front Office team during busy periods, contributing to a collaborative and guest-focused environment., • Contribute ideas to enhance the guest journey, bringing creativity and personality to the Front of House., • Represent Hyde and Seek Hotel with pride, embracing its connection to the local community and its distinctive spirit. About You: • Minimum 1 year experience in a Receptionist role, ideally within hotel environment., • A natural host with a genuine passion for hospitality and a strong commitment to putting people first, both guests and colleagues., • Strong attention to detail, ensuring every aspect of the guest experience is delivered with care and precision., • Confident in handling guest feedback and resolving challenges with professionalism and empathy., • Well-organised, able to multitask effectively while maintaining high standards., • Commercially aware, with the ability to enhance the guest journey through thoughtful recommendations., • Professional, polished, and committed to excellence in presentation and service., • A true ambassador for Hyde and Seek Hotel, bringing energy, creativity, and pride to every interaction. Some of the benefits you can enjoy as a permanent member of staff include: • Competitive salary, • Discounts on hotel rooms and food and beverage worldwide, • Learning and development opportunities, • Recommend a friend bonus, • Wage stream financial wellbeing program, • Recognition programs, • Wellbeing programs, • Free meals whilst on duty, • Employee assistance programme, • 28 days paid holiday per year (inclusive of bank holidays), • Team building events, • Monthly Employee Appreciation Lunch, • Paid birthday off and so much more! If you haven’t been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful. Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).

Ann Real B Estate is seeking a dedicated and enthusiastic Customer Service Assistant ( Remote Work ) to join our team in London. In this vital role, you will be the first point of contact for our clients, providing exceptional support and ensuring a smooth experience throughout their real estate journey. Interested Candidates should send their resume and cover letter Key Responsibilities: • Respond promptly and professionally to client inquiries via phone, email, and in-person., • Assist clients with property viewings, appointments, and general information., • Maintain accurate and up-to-date client records and property databases., • Support real estate agents with administrative tasks and transaction coordination., • Resolve client issues and complaints efficiently and courteously., • Provide information about our services and properties. What We Are Looking For: • Proven experience in a customer service role, preferably within the real estate sector., • Excellent communication and interpersonal skills, both written and verbal., • Strong organizational abilities and attention to detail., • A proactive and problem-solving attitude., • Proficiency in standard office software (e.g., MS Office Suite)., • Ability to work effectively in a fast-paced environment and as part of a team. Join Ann Real B Estate and contribute to a team dedicated to delivering outstanding service in the property market.

Pay: £24,000.00 - £29,000.00 per year Job description: Location: London | Head Office | Central Reservations Salary: TBC Job Type: Full-time ⸻ About Caffe Concerto Caffe Concerto is one of London’s leading premium restaurant and cafe brands, renowned for elegant dining, luxury patisserie, afternoon tea and exceptional hospitality. With multiple iconic locations across London and an expanding international presence, we are committed to creating memorable experiences for every guest, whether they are joining us for breakfast, dinner, celebrations or private events. We are looking for a passionate and customer-focused Events & Reservations Executive to join our Central Reservations team and help deliver outstanding service from the very first enquiry through to the successful delivery of each booking. ⸻ About the Role As an Events & Reservations Executive, you will be the first point of contact for guests looking to dine, celebrate or host an event at Caffè Concerto. You will manage restaurant reservations, respond to event enquiries and assist guests in selecting the most suitable venue and experience for their needs. Working closely with the Events & Reservations Manager, you will ensure that every enquiry is handled professionally, efficiently and with genuine hospitality. Your ability to build relationships, understand our venues and confidently recommend the right options will play an important role in increasing bookings and delivering an exceptional customer experience. This is far more than a reservations role. Every enquiry represents an opportunity to create a memorable experience while contributing to the continued growth of the business. ⸻ Key Responsibilities You will manage reservations and event enquiries received via telephone, email, website, social media, WhatsApp and third-party booking platforms, ensuring every enquiry is answered promptly, accurately and professionally. You will assist guests with bookings for restaurant reservations, afternoon tea, celebrations, private dining, corporate functions, birthdays and group dining experiences, providing tailored recommendations based on their requirements and the facilities available across our venues. You will prepare quotations, confirm bookings, process deposits where required and ensure all reservation details, dietary requirements, guest preferences and special requests are accurately recorded within the reservation system. Working closely with restaurant management teams, you will communicate all event details clearly, ensuring each venue has the necessary information to deliver a seamless guest experience. You will actively promote and upsell Caffè Concerto’s experiences and services, including celebration cakes, flowers, afternoon tea packages, drinks packages, exclusive dining experiences and seasonal promotions, always seeking opportunities to enhance the guest’s booking. You will follow up on outstanding enquiries, maintain regular communication with prospective clients and work proactively to convert enquiries into confirmed reservations and events. Where appropriate, you will support the Events & Reservations Manager by welcoming prospective clients and assisting with venue show-rounds, helping guests explore our restaurants and identify the most suitable location for their event or celebration. You will maintain accurate records across all reservation systems, ensuring guest profiles, payments, notes and event details remain up to date while adhering to company procedures. As part of the Central Reservations team, you will work collaboratively with the Marketing, Operations and Restaurant teams to ensure promotions, campaigns and special events are communicated accurately to guests and successfully delivered across all venues. ⸻ What We’re Looking For We’re looking for someone who enjoys working with people and takes pride in delivering outstanding customer service. You will be an excellent communicator with strong organisational skills and the ability to manage multiple enquiries while maintaining a calm and professional approach. Previous experience within hospitality, reservations, guest relations, events or customer service is preferred. Experience using reservation systems such as SevenRooms, OpenTable, TheFork, DesignMyNight or similar platforms would be advantageous, although full training will be provided for the right candidate. You should be confident using Microsoft Office and comfortable learning new systems, with excellent written and spoken English and a genuine passion for hospitality. ⸻ The Ideal Candidate We’re looking for someone who is warm, professional and naturally enjoys creating great experiences for guests. You are organised, proactive and detail-oriented, with the confidence to build relationships and the commercial awareness to recognise opportunities to convert enquiries into bookings. You understand that every interaction reflects the Caffè Concerto brand and that exceptional service begins long before a guest arrives at one of our restaurants. ⸻ Why Join Caffè Concerto? Joining Caffè Concerto means becoming part of one of London’s most recognised hospitality brands, where every day brings new opportunities to create memorable experiences for our guests. You will work alongside a passionate team in a fast-paced and supportive environment, with opportunities to develop your career within reservations, events, hospitality sales and commercial operations while contributing to the continued growth of a premium restaurant group. Work Location: In person

Imagine being at the heart of keeping our property running smoothly — creating safe, efficient, and well‑maintained spaces that allow our guests and teams to thrive every day. As Maintenance Manager, you’ll lead our maintenance operations with confidence and care, ensuring every piece of equipment, system, and facility performs at its best. You’ll guide a high‑performing team, respond quickly to challenges, and maintain the standards that keep our environment welcoming, reliable, and safe. What You Will Do In This Splendid Role: • Lead and coach the maintenance team, • Manage preventive and corrective maintenance, • Oversee equipment upgrades and repairs, • Troubleshoot using control systems and technical diagrams, • Ensure safety compliance and maintain accurate records, • Liaise with Hotel Management and staff to carry out required painting, redecoration and general maintenance duties, • Carry out all administrative work related to maintenance operations, ensuring all jobs are accurately logged from request through to completion What makes you Splendid? We live by our values, and we’d love you to bring them to life every day: • Open - You’re someone who values transparency, communication, and teamwork., • Nimble - You anticipate challenges, make informed decisions fast, and adapt strategies to keep operations running smoothly., • Brilliant - You bring technical expertise, strategic insight, and a passion for continuous improvement., • Honest - You’re someone who leads with integrity and accountability. Agility defines how we lead. We plan ahead, adapt quickly, and always put people at the heart of what we do. Our Splendid Benefits: When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels., • Life Assurance - peace of mind for you and your loved ones., • Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - auto enrolment into the company pension scheme., • Learning & Development - opportunities available to progress your skills and career. About Four Points Flex by Sheraton - London Euston Splendid Hospitality Group opened the UK’s first Four Points Flex by Sheraton in 2024 following a £50 million investment. The Art Deco inspired building is located in a prime location within walking distance of Euston, Kings Cross & St Pancras International stations. 201 cosy guest rooms with a modern feel and stylish, nature- inspired decor, as well as a bustling restaurant, bar and an onsite Caffé Nero.

Summary: As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas. Furthermore, Assistant Housekeeping Manager is responsible for the operational management of all Housekeeping functions for top suites/lofts, assigned decks and daily operational aspects and the cleaning activities of public/crew areas including the pool deck. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Responsible for meeting or exceeding all KPIs that are directly influenced by this role. 2. Ensures ROYAL WAY, Safety, Environmental and other company policies and standards are consistently maintained. 3. Maintains constant front-of-house presence and utilizes the stateroom/suite inspection processes in accordance with company standard operating procedures. 4. Ensures staterooms/suites and Lofts (Oasis/Quantum class only) are maintained to brand standards, including cleanliness, maintenance, presentation, collateral, and general set up standards for daytime and evening/turndown service. 5. Oversees the Bell station during peak times and when scheduled in accordance with company standard operating procedures. Ensures feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. 6. Supervises all cleaning processes in the public/crew areas and at the Pool Deck. Inspects cleaning preparation to maintain quality standards and sanitation regulations about public areas. Monitors the care, use and maintenance of all equipment, machinery, supplies, etc. 7. Works in conjunction with Housekeeping Manager to Supervise and monitor luggage handling process for smooth Embarkation and Disembarkation process. 8. Directs, coaches, supports, supervises, and evaluates (in conjunction with the Assistance Executive Housekeeper/ Executive Housekeeper) the performance of all direct reports. 9. Manages the assignment of duties, responsibilities, and workstations to his/her staff. Observes and evaluates staff and work procedures to ensure quality standards and services are met. 10. Presents any overtime needs to Executive Housekeeper for a final approval. 11. Collaborates with the Housekeeping Manager and Executive Housekeeper to review the requirements of the day’s schedule. 12. Provides prompt inputs/ feedback to Housekeeping Administrator to update the guest log. To ensure all guest issues are recorded and resolved in a timely manner. 13. Will host a daily pre-shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions. 14. Will be responsible for auditing crew timecards. 15. Attends meetings, training activities, courses and all other work-related activities as required. 16. Is responsible for conducting daily inspections in the areas assigned. 17. Is responsible for filling out performance evaluations. 18. Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. 19. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with inquiries. 20. Responsible for Sanitation Logs and SQM Logs. 21. Achieving ratings/targets that are set by the company. 22. Perform inventories of linen, amenities etc. once a month or as often as needed. 23. Conduct /oversee on-the-job trainings with new hire subordinates or employees on cross training. 24. Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. 25. Creates and submits requisitions, views requisition estimates for product replacements, supplies, purchases, etc. and forwards to the Executive Housekeeper for final approval. 26. Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste. 27. Provides first line supervision to ensure speed and accuracy of services in accordance with The Royal Way.

Extrovert by nature and unafraid to be different. Does this sound like you? Then you’re just who we’re looking for. Join us at Hotel AMANO Covent Garden, a boutique lifestyle hotel. Located on Covent Garden’s Drury Lane with 141 rooms, two cocktail bars, rooftop terrace and a signature restaurant, it’s our first international destination, adding to our portfolio of hotels in Berlin, Munich, Düsseldorf and Leipzig. We are looking for a Cocktail Bar Waiter/Waitress to join the team at Amano Rooftop Bar. About the role Preparing the bar for service, ensuring all bar areas are kept clean and tidy Confidently taking orders and delivering exceptional service Demonstrate perfect knowledge of the menu items About you A natural hospitality professional who loves to interact with people Organised, reliable and motivated Flexibility to respond to a variety of different work situations What you can expect · Fun with purpose at work · Opportunities to push boundaries · Competitive pay, Service charge · Company benefits If you’d like to break new ground with us, please get in touch! Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Carers Required – SE8 (South East London) This is where you would shadow a paid carer and help out for work experience We are looking for reliable, compassionate carers to support a client in the SE8 area. This is an excellent opportunity for individuals seeking regular, long shifts with consistent work. Role Requirements: • English as a first language (clear communication essential), • Comfortable around dogs, • Physically fit and able to push a wheelchair, • Willingness to learn seizure management (training/support provided), • Basic first aid knowledge, • Strong communication skills, • Reliable, committed, and able to work long/regular shifts Duties Include: • Supporting daily routines and community access, • Light household duties, • Providing attentive and person-centred care, • Monitoring wellbeing and responding appropriately to needs What We’re Looking For: We are seeking carers who are dependable, proactive, and genuinely passionate about providing high-quality care. A calm and confident approach is essential. Location: SE8, London To Apply: Please message with your experience, availability, and contact details. Immediate start available.

Join the passionate team at Muro Italian, an authentic Italian restaurant known for its vibrant atmosphere and renowned dining experience. We are seeking experienced Waiting Staff who possess a genuine love for exceptional service and a passion for Italian cuisine. Key Responsibilities: • Warmly greet and seat guests, ensuring a positive and memorable first impression., • Deliver excellent customer service, proactively anticipating and responding to guest needs with professionalism., • Efficiently and accurately take food and beverage orders., • Open and close the dining floor, meticulously preparing the space for service and ensuring a smooth transition., • Maintain a clean, organised, and inviting workspace at all times., • Adhere strictly to all relevant Health and Safety regulations and policies, including comprehensive allergen standards. What We're Looking For: • A minimum of 2 years of proven experience in a similar waiting staff role within a fast-paced environment., • Excellent communication and outstanding customer service skills., • The ability to thrive under pressure and gracefully handle busy periods, ensuring continued high standards of service., • Availability to work weekends is essential., • All applicants must possess a valid visa and be legally eligible to work in the UK. What We Offer: • A competitive pay range of £14.00 - £16.50 per hour, which includes tips and service charge., • Up to 50% off dining in all our restaurants, allowing you to enjoy our delicious offerings.

We are looking for reliable. compassionate carers to support a client in the SE8 area. This is an excellent Carers Required – SE8 (South East London) This is where you would shadow a paid carer and help out for work experience We are looking for reliable, compassionate carers to support a client in the SE8 area. This is an excellent opportunity for individuals seeking regular, long shifts with consistent work. Role Requirements: • English as a first language (clear communication essential), • Comfortable around dogs, • Physically fit and able to push a wheelchair, • Willingness to learn seizure management (training/support provided), • Basic first aid knowledge, • Strong communication skills, • Reliable, committed, and able to work long/regular shifts Duties Include: • Supporting daily routines and community access, • Light household duties, • Providing attentive and person-centred care, • Monitoring wellbeing and responding appropriately to needs What We’re Looking For: We are seeking carers who are dependable, proactive, and genuinely passionate about providing high-quality care. A calm and confident approach is essential. Location: SE8, London To Apply: Please message with your experience, availability, and contact details. Immediate start available.

LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at Clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces 2025 & 2026 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us: *“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”* *“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”* *“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”* CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - Will it deliver an amazing experience? We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Will it leave a lasting impression? Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. SUMMARY OF POSITION What's the Gig, you ask? As a Guest Relations Assistant, you will be at the forefront of delivering an exceptional guest experience, providing a warm, seamless, and professional service from first impression through to departure and feedback. You will support the reservations function by assisting with guest arrivals, in-venue interactions, and the wider group reservations process, including managing inboxes and phone lines to the highest standards of hospitality. Working closely with the Guest Relations Manager and operations teams, you will play a key role in creating efficient, personalised, and memorable experiences for every guest at Clays. This role is based out of our Soho venue. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities; Guest Experience & Communication • Guest Check-In & Arrivals (Soho): Welcome guests, manage arrivals efficiently, and ensure a smooth check-in process with a friendly and professional approach., • Phones & Inbox (Group): Answer incoming calls and assist with reservations and guest queries in a timely, polished manner. Support inbox management as required., • Guest Interaction: Act as a knowledgeable and approachable point of contact for guests, providing information on bookings, menus, and venue offerings., • Issue Resolution: Handle guest queries and minor complaints confidently, escalating where necessary, while ensuring a positive outcome. Reservations & Systems Support • SevenRooms Management: Observe booking flows and patterns, finding opportunities to optimise the booking flow., • Reservations Assistance: Support booking management, including amendments and confirmations, and ensure the diary is up to date. Operations Support • Cloakroom Management: Oversee the day-to-day running of the cloakroom, ensuring items are stored securely and returned efficiently to guests., • Daily Preparation: Assist with guest journey preparation, including wristbands, gaming coins, QR codes and other venue-specific requirements., • Event & Service Support: Provide hands-on support during busy services and events, particularly during guest arrivals and peak times., • Soho Support: Assist with venue-specific tasks such as lost property handling and general guest logistics., • Issue Resolution: responding to guest complaints or feedback through the use of 125 alongside the operations teams. SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES • Previous experience in a customer-facing or hospitality role preferred, • Strong communication skills, both written and verbal, with a friendly and professional manner, • Excellent attention to detail and organisational skills, • Comfortable using reservation and CRM systems (e.g., SevenRooms, Salesforce, 125 Feedback), • Ability to multitask and remain calm under pressure in a fast-paced environment, • Polite, approachable, and guest-focused, with a passion for delivering amazing experiences, • Reliable, punctual, and flexible with working hours, including evenings and weekends, • A team player who builds positive relationships with colleagues and contributes to a supportive working environment WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. Our great benefits include: • Competitive base pay rate of £13.33 per hour., • Service Charge: weekly service charge paid as Tronc., • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment!

We are looking for reliable. compassionate carers to support a client in the SE8 area. This is an excellent Carers Required – SE8 (South East London) We are looking for reliable, compassionate carers to support a client in the SE8 area. This is an excellent opportunity for individuals seeking regular, long shifts with consistent work. Role Requirements: • English as a first language (clear communication essential), • Comfortable around dogs, • Physically fit and able to push a wheelchair, • Willingness to learn seizure management (training/support provided), • Basic first aid knowledge, • Strong communication skills, • Reliable, committed, and able to work long/regular shifts Duties Include: • Supporting daily routines and community access, • Light household duties, • Providing attentive and person-centred care, • Monitoring wellbeing and responding appropriately to needs What We’re Looking For: We are seeking carers who are dependable, proactive, and genuinely passionate about providing high-quality care. A calm and confident approach is essential. Location: SE8, London To Apply: Please message with your experience, availability, and contact details. Immediate start available.

Canteen is a completely unique global food hall destination at the heart of the Design District next to the o2 arena. The buildings iconic design, make for an incredibly exciting place of work, with incredible opportunities. Our unique benefits · £14.80 ph in line with London Living Wage · Experience bartenders welcome · Very flexible working hours · Full training and ongoing brand incentives with the bar & canteen · Fast track to supervisory roles · No late nights Role As one of our Bartenders & venue hosts you will be the face of the Canteen, delivering exceptional customer service, serving customer orders in a timely manner while always bringing forward your personality. With the Bar open from 12pm through to 9pm, you will be delivering service to a range of customers, and we want you to get to know our regulars who will pop in every morning for a coffee to customers coming for their first time on their way to an event at the 02. Personalising each interaction will allow us to stand out and establish ourselves as a place to visit. Varied contract lengths. Experience We are looking for people with experience within food & beverage who are willing to learn and work hard. The ability to prioritise different tasks and requests with great organisational skills. Experience making cocktails and barista would be ideal but full training will be given. Food Hygiene certificate and Health & safety awareness an advantage but full training will again be given. Good level of English language both written & spoken. Overall, we are looking for people who have a great personality and able to bring their all into work every day. Duties and Responsibilities CUSTOMERS: · Ensure that the customers experience is one to remember · Maintain a high-profile during service whilst being polite and helpful · Promote and establish a regular customer base, remember their likes and dislikes · Smile and maintain eye contact with customers · Provide prompt, unobtrusive, attentive service · Maintain high standards of personal appearance · Maintain a high standard of personal hygiene PRIOR TO SERVICE: · Report for duty on time and prepared for your shift · Assist others in ensuring that stations are equipped with sufficient clean equipment · Stock up as per standard · Ensure Bar is set up and stocked appropriately · Ensure Bar, back of house areas and floor is clean to standard DURING SERVICE: · Take instruction from your manager/ supervisor, anticipate their requirements · Provide attentive, unobtrusive, prompt service, work as a team · Take and process orders, make, serve and clear food and drinks, troubleshoot where necessary. · Respond to any menu/drinks queries with knowledgeable answers · Ensure the customers’ needs come first · React promptly and deal with any issues, complaints, breakages, spillages as member of the supervisory team. · Communicate any unresolved issues to the manager/ supervisor AFTER SERVICE: · Break down tables and clean · Break down stations · Restock stations as necessary · Ensure everything is left clean and tidy. · Report any outstanding service issues the supervisor/ manager KNOWLEDGE REQUIRED: · To have an excellent understanding of the different menus and the style of service for drinks, food and retail · To have a full working knowledge of all beverage items to include undertaking training in wines, beers, spirits and cocktails · To have a full understanding of all items of equipment, their uses, and where they are kept · To have a thorough working knowledge of the EPOS system to include, geography, what to do if it crashes, troubleshooting and knowing how the credit card payment handsets work. · To represent management in event of emergency, and to assist customers in same · To know where all emergency exits are · To pay due regard to the Health and Safety Policy and Food Safety policy and to ensure standards are met throughout the business. · To pay due regard to the company’s policy on Confidentiality Company Background Greenwich Peninsula is Europe’s largest single regeneration development delivering 17,000 new homes in a new swathe of London that brings together culture, community and modern architecture. Design District is a collection of 16 buildings designed by eight architects set in the heart of Greenwich Peninsula. The Design District will offer permanent and purpose-designed studio space for the creative industries, asset managed by Design District Limited. Prescient Group is managing the Canteen & Bar. We are known for shaping and operating renowned food & beverage, retail and cultural destinations. We work to transform spaces into meaningful assets that deliver targeted results. Some examples of our varied prior clients and projects have been Old Spitalfields Market, Ralph Lauren, Petersham Nurseries, Corbin and King and Burberry. More on Design District Canteen & Bar (“Canteen”) Canteen is a food and beverage destination at the heart of the Design District servicing the residents and visitors of Greenwich Peninsula. It is a highly visible semi-open outdoor venue in the shape of a caterpillar, it is completely transparent and freely accessible. Within the space are six fully fitted-out kitchen spaces and a larger bar. There are two floors with the first floor used as a large seating area and the ground floor housing the finishing kitchens, bar and circulation for the guest. Canteen also benefits from an adjacent shared production kitchen where the partnering food operators will prepare food and dispense deliveries. It will be a wonderful and vibrant place to visit, full of light and benefitting from large trees and comfortable casual seating. Design District Canteen & Bar (“Canteen Bar”) The Bar will provide the arrival experience for all guests entering the Canteen venue from the O2. There will be a varied customer of creatives, residential, visitors and workers and so the Bar is to provide a broad offer of appeal. From craft local beers to cocktails, quality coffee and smoothies to biodynamic wines. The Canteen Bar will be a place for everyone to enjoy through out the day. It is anticipated that the Bars proximity to the O2 will mean that there will be very busy event lead periods. The Bar will be fast, fun, diverse and deliver a high standard of quality and service.

We are looking for reliable. compassionate carers to support a client in the SE8 area. This is an excellent Carers Required – SE8 (South East London) We are looking for reliable, compassionate carers to support a client in the SE8 area. This is an excellent opportunity for individuals seeking regular, long shifts with consistent work. Role Requirements: • English as a first language (clear communication essential), • Comfortable around dogs, • Physically fit and able to push a wheelchair, • Willingness to learn seizure management (training/support provided), • Basic first aid knowledge, • Strong communication skills, • Reliable, committed, and able to work long/regular shifts Duties Include: • Supporting daily routines and community access, • Light household duties, • Providing attentive and person-centred care, • Monitoring wellbeing and responding appropriately to needs What We’re Looking For: We are seeking carers who are dependable, proactive, and genuinely passionate about providing high-quality care. A calm and confident approach is essential. Location: SE8, London To Apply: Please message with your experience, availability, and contact details. Immediate start available.