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Contingent Investigator – Insurance \n Financial Ombudsman Service | Fully Remote (UK only) \n At the Financial Ombudsman Service, we resolve disputes between financial businesses and their customers. Every case is different, and the decisions we make can have a real impact on people’s lives. \n We’re looking for x40 experienced Investigators with a background in insurance complaints to join us on a contingent basis. This is a home-based contracting role where you’ll manage your own caseload, investigate both sides of a dispute, and deliver against both quality and productivity expectations from an early stage. \n What you’ll be doing \n\n • Investigating both sides of a complaint, reviewing evidence, and making fair and reasonable decisions\n, • Managing your own caseload, progressing cases efficiently while maintaining quality standards\n, • Speaking with customers and businesses by phone and email to clarify facts, manage expectations, and move cases forward with open and honest conversations (even when they’re difficult)\n, • Producing clear, structured free-hand written decision outcomes that explain your reasoning\n, • Managing and prioritising your own caseload to meet objectives, quality standards and deadlines\n, • This is hands-on investigative work, not template-driven or process-only complaint handling\n\n Training and support \n A structured remote training and accreditation programme is provided at the start of the assignment, designed to align you to the Financial Ombudsman Service decision-making frameworks and quality expectations \n Ongoing support includes: \n\n • Team managers and mentors\n, • Case clinics for complex decisions\n, • Clear performance expectations and feedback\n\n What we’re looking for \n\n • Proven experience investigating and resolving complaints, with full accountability for decision making\n, • Strong knowledge of the insurance market (e.g. motor, home, policy disputes, claims handling)\n, • Experience working in a target-driven environment, consistently delivering against productivity and quality expectations\n, • Able to get up to speed quickly, work independently, and take ownership of delivering outcomes from an early stage\n, • Strong judgement and confidence in decision making, with the ability to make fair, evidence-based decisions without reliance on close supervision\n, • Resilience and focus, maintaining quality and professionalism when handling high volumes of complex or emotionally sensitive cases\n, • Clear and structured communication, able to produce well-reasoned, evidence-based written decisions independently, and explain outcomes confidently to both customers and businesses\n, • Ability to manage competing priorities, stay organised, and deliver outcomes whilst balancing quality with pace\n, • This role is not suitable for candidates whose recent experience is predominantly PPI-based\n\n Assignment details \n\n • Home-based for the full 12-month assignment and must be carried out from the UK.\n, • Day rate: £210 per day (Umbrella) during training/accreditation, increasing to £260 per day after accreditation. Inside IR35.\n, • You’ll need to provide your own equipment (e.g., laptop), have fast, secure internet connection (minimum 70mbps), and an appropriate, distraction free, home working environment.\n, • Start date: 7th September 2026\n, • Interview process: Psychometric Testing, Reed interview, Final Interview with Financial Ombudsman Service\n\n Why Experienced Contractors Choose Financial Ombudsman Service \n\n • Work that has real public impact\n, • Clear standards and consistency\n, • Fully remote working, UK-based\n, • Long-term contract stability\n, • Strong professional credibility on your CV\n\n Apply \n If your experience aligns, please submit your most up to date CV clearly outlining: \n\n • Insurance products you’ve worked with\n, • Complaint types you’ve investigated\n, • Your level of decision-making responsibility\n

Housing Complaints Investigator (Stage 1) \n\n • Rate: £14.34 PAYE\n, • Location: Fully Remote (UK-based)\n, • Job Type: Temporary (3 months, subject to change)\n, • Working Hours: Monday to Friday, 9am - 5pm\n, • Start Date: 20th July 2026\n\n We are seeking a Housing Complaints Investigator to join a busy housing repairs team. This role is fully remote, following an initial 2-day onsite training in Ealing, London, with all travel expenses covered. You will be pivotal in handling Stage 1 complaints, ensuring they are resolved timely and maintaining high standards of customer service. \n Day-to-day of the role: \n\n • Manage and respond to Stage 1 housing repairs complaints.\n, • Investigate issues thoroughly, liaising with internal teams to gather necessary information.\n, • Draft clear, professional, and empathetic written responses to complaints.\n, • Ensure all complaints are resolved within agreed timescales and service standards.\n, • Maintain accurate records and update internal systems regularly.\n, • Deliver a customer-focused approach in all communications, ensuring a high level of customer satisfaction.\n\n Required Skills & Qualifications: \n\n • Proven experience handling complaints in housing, local authority, or financial services sectors.\n, • Strong written communication skills with exceptional attention to detail.\n, • Ability to manage a high-volume caseload effectively and meet deadlines.\n, • Familiarity with complaint-handling processes and frameworks within a regulated environment.\n, • A proactive and solution-focused approach to problem-solving.\n\n If you’re an experienced complaints handler with a background in housing or a regulated environment, please submit your CV detailing your relevant experience

Contingent Investigator – General Banking \n Financial Ombudsman Service | Fully Remote (UK only) \n At the Financial Ombudsman Service, we resolve disputes between financial businesses and their customers. Every case is different, and the decisions we make can have a real impact on people’s lives. \n We’re looking for experienced Investigators with a background in general banking complaints to join us on a contingent basis. This is a home-based contracting role where you’ll manage your own caseload, investigate both sides of a dispute, and deliver against both quality and productivity expectations from an early stage. \n What you’ll be doing \n\n • Investigating both sides of a complaint, reviewing evidence, and making fair and reasonable decisions\n, • Managing your own caseload, progressing cases efficiently while maintaining quality standards\n, • Speaking with customers and businesses by phone and email to clarify facts, manage expectations, and move cases forward with open and honest conversations (even when they’re difficult)\n, • Producing clear, structured free-hand written decision outcomes that explain your reasoning\n, • Managing and prioritising your own caseload to meet objectives, quality standards and deadlines\n, • This is hands-on investigative work, not template-driven or process-only complaint handling\n\n Training and support \n A structured remote training and accreditation programme is provided at the start of the assignment, designed to align you to the Financial Ombudsman Service decision-making frameworks and quality expectations \n Ongoing support includes: \n\n • Team managers and mentors\n, • Case clinics for complex decisions\n, • Clear performance expectations and feedback\n\n What we’re looking for \n\n • Proven experience investigating and resolving complaints, with full accountability for decision making\n, • Strong knowledge of general banking products and complaints (e.g. current accounts, savings, direct debits overdrafts, associated customer disputes and service-related issues)\n, • Experience working in a target-driven environment, consistently delivering against productivity and quality expectations\n, • Able to get up to speed quickly, work independently, and take ownership of delivering outcomes from an early stage\n, • Strong judgement and confidence in decision making, with the ability to make fair, evidence-based decisions without reliance on close supervision\n, • Resilience and focus, maintaining quality and professionalism when handling high volumes of complex or emotionally sensitive cases\n, • Clear and structured communication, able to produce well-reasoned, evidence-based written decisions independently, and explain outcomes confidently to both customers and businesses\n, • Ability to manage competing priorities, stay organised, and deliver outcomes whilst balancing quality with pace\n, • This role is not suitable for candidates whose recent experience is predominantly PPI-based\n\n Assignment details \n\n • Home-based for the full 12-month assignment and must be carried out from the UK.\n, • Day rate: £210 per day (Umbrella) during training/accreditation, increasing to £260 per day after accreditation. Inside IR35.\n, • You’ll need to provide your own equipment (e.g., laptop), have fast, secure internet connection (minimum 70mbps), and an appropriate, distraction free, home working environment.\n, • Start date: 21st September 2026\n, • Interview process: Psychometric Testing, Reed interview, Final Interview with Financial Ombudsman Service\n\n Why Experienced Contractors Choose Financial Ombudsman Service \n\n • Work that has real public impact\n, • Clear standards and consistency\n, • Fully remote working, UK-based\n, • Long-term contract stability\n, • Strong professional credibility on your CV\n\n Apply \n If your experience aligns, please submit your most up to date CV clearly outlining: \n\n • General Banking products you’ve worked with\n, • Complaint types you’ve investigated\n, • Your level of decision-making responsibility\n\n \n

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ Remote in the UK 🇬🇧 | 💰 £29,450 - £37,000 (+ £2,500 Multilingual Premium) | ✨ 👋 Hey there! We're Monzo, the bank that's making money work for everyone. We're all about waving goodbye to old-school banking and creating magical moments for our customers. We're expanding in the EU and need awesome Senior Investigators to lead the charge! 🔑You’ll play a key role by... • Investigating complex or high-risk anti-money laundering alerts on business accounts., • Responsible for recommending Suspicious Transaction Reports (STR) be by Monzo Bank EU., • Making business onboarding decisions in high-risk or complex cases., • Conducting ongoing due diligence on high-risk business accounts., • Providing financial crime expertise and support to other operational teams across the business. 🤩We’d love to hear from you if… • You have strong English written and verbal communication skills., • You are Fluent in Spanish both written and verbal communication skills (to at least CEFR C1 level)., • You have strong experience of conducting high-risk business banking screening or complex business financial crime investigations., • You have experience making independent, risk-based financial crime decisions in a regulated financial services firm., • You have knowledge of the current financial crime landscape in the UK and the EU, and associated financial crime risks. The working hours for this role are Monday to Friday 9am-5.30pm and one in four weekends. The start for the role will be Monday 4th August and you must be able to commit to the first 8 weeks no holidays/time off will be authorised during this period. 🙌 What’s in it for you 💰£29,450 - £37,000 (+ £2,500 Multilingual Premium) ➕share options. 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 Ready to join the Monzo adventure? Apply now and help us make money work for everyone in the EU! The application journey has 4 key steps • Application questions Recruiter call • Should you be successful in your application, you will be invited to a 60-minute interview to discuss your previous experience and technical knowledge., • The final step will consist of a Spanish language assessment. Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via hiring@Monzo.com The closing date for applications is Monday 2nd June 2025 at 9am. Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Answering escalations from Investigators and other colleagues from across the business, and, if required, escalating these further to Ops Analysts. You are a strong team player and able to work effectively with colleagues with a range of backgrounds and experience levels, providing actionable specif

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ UK Remote | 💰£29,450 - £37,250 + | ✨ Start Dates: Tuesday 26th May & Monday 22nd June. (Please note: We are currently prioritising placements for our May intake; June start dates will be confirmed once the initial cohort is finalised) Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work. e.g. ChatGPT, will be declined. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._ ⭐Our Financial Crime Customer Operations Team: The Shield of Monzo Our Financial Crime Customer Operations team is the frontline defence in protecting Monzo and our customers from the complex threats of economic crime, including sophisticated fraud schemes and global money laundering networks. We are not just a compliance function; we are a critical operational hub focused on safeguarding financial integrity. At Monzo, our operational teams are structured into specialised 'Pillars', each focusing on a specific business area, set of risks, and unique typologies. This allows us to build deep, world-class subject matter expertise where it matters most. The FinCrime Business Banking Pillar In the FinCrime Business Banking Pillar, you will be integral to protecting the entire lifecycle of our business customers from high-growth startups to established SMEs. Our mission within this pillar is to ensure Monzo's business ecosystem remains transparent and trusted. This involves: • Conducting rigorous checks during onboarding and throughout the customer relationship., • Unravelling suspicious activity across a spectrum of financial crime typologies., • Reporting, exiting accounts, and implementing controls when significant risk is identified. The Role: FinCrime Business Banking Senior Investigator As a FinCrime Business Banking Senior Investigator, you will play a pivotal role within our financial crime operations. Your main focus will be completing some of our higher risk, high complexity financial crime tasks on our business accounts, while supporting our Team Managers and coaching our Investigators to achieve our quality and productivity goals. This is a high-impact role where your expertise will directly contribute to Monzo's safety and reputation, and the broader fight against illicit finance. 🔑You’ll play a key role by... • Taking ownership of the most complex FinCrime Business Banking tasks, including Enhanced Due Diligence (EDD) for high-risk businesses, Complex Customer Reviews (e.g, in sensitive areas like Sexual Services flags), and multi-jurisdictional money muling investigations., • Writing, reviewing, and submitting high-quality Suspicious Activity Reports (SARs) to the National Crime Agency (NCA), ensuring they meet the highest legal and evidential standards., • Maintaining a regular schedule on core investigative tasks to sustain your competency levels, directly support the domain’s Service Level Agreements, and remain connected to frontline challenges., • Actively coaching Investigators on complex financial crime typologies, best practice, and performance improvement, to support in driving a culture of excellence., • Working closely with our Operations Analysts, to share emerging trends and ensure that operational guidance is continuously updated and effectively embedded across the domain. 🤩 We’d love to hear from you if… • You can demonstrate an ability to give clear, constructive, and kind feedback that motivates colleagues and enhances performance., • You thrive in a fast-paced environment and can adapt positively and quickly to change be it new guidance, evolving processes, or shifting priorities., • You maintain flexibility in the tasks you are scheduled for and can adapt seamlessly when business needs require changes at short notice., • You are driven by a desire to have a tangible impact on the detection and prevention of financial crime, protecting Monzo and its customers. 🎯 At the interview, we will be looking for you to demonstrate Essential Expertise • Significant and specific experience in conducting end-to-end due diligence (KYB) and investigations on businesses (SMEs, Corporates, etc.) in a regulated financial crime setting., • Proven ability to conduct in-depth, high-quality open-source research and analysis to corroborate customer profiles and transactional activity., • Strong foundational and applied Financial Crime knowledge, specifically deep exposure to Know Your Business (KYB) and Anti-Money Laundering (AML) principles., • A strong understanding of current UK and international financial crime trends and typologies, with particular expertise in those impacting business accounts (e.g. trade-based money laundering, complex shell structures, illicit use of payment services)., • A comprehensive understanding of the UK Suspicious Activity Reporting (SAR) regime, including consent requirements and the legislative framework (POCA). ✚ It will be useful, but not essential if... • You have direct experience of completing Enhanced Due Diligence (EDD) and/or Complex Customer Reviews, and/or have experience writing and reviewing/approving SARs., • You have formal or informal experience of coaching, mentoring, or training peers or more junior members of the team., • You can demonstrate a track record of identifying areas for control/process improvement and successfully working with, or escalating to, relevant stakeholders to implement change., • You hold or are working towards an appropriate qualification relevant to Financial Crime (e.g. ACAMS, ICA Diploma). Shifts - You'll work 37.5 hours per week. This means you'll work Monday to Friday, from 9AM to 5:30PM. You'll also work one full weekend (Saturday and Sunday), once every 4 weeks with 2 set days in lieu when working the weekend. Closing date: Applications are reviewed daily. We will keep this ad live until all vacancies are filled, so we recommend applying as soon as possible Monzo's Culture & Benefits Monzo is a bank built on transparency, fairness, and inclusion. We are building a bank for everyone and are looking for people who can bring diverse perspectives and experiences. 🙌What’s in it for you 💰£29,450- £37,250 ➕ share options. 🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions - Please take the time to answer these, we read them all, • Recruiter call - 30 minute video call, • Hiring Manager interview (values and technical questions) - 60 minute video call #LI-REMOTE #LI-NG Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ 📍Remote in the UK 🇬🇧 | 💰 £29,450 - £37,250 + | ✨ Start date: Monday 16th March 2026 Shifts: You'll work 37.5 hours per week. This means you'll work Monday to Friday, from 9AM to 5:30PM. You'll also work one full weekend (Saturday and Sunday), once every 4 weeks with 2 set days in lieu when working the weekend. ⭐ Our Financial Crime Customer Operations Team: The Shield of Monzo Our Financial Crime Customer Operations team is the frontline defence in protecting Monzo and our customers from the complex threats of economic crime, including sophisticated fraud schemes and global money laundering networks. We are not just a compliance function; we are a critical operational hub focused on safeguarding financial integrity. At Monzo, our operational teams are structured into specialised 'Pillars', each focusing on a specific business area, set of risks, and unique typologies. This allows us to build deep, world-class subject matter expertise where it matters most. The FinCrime Business Banking Pillar In the FinCrime Business Banking Pillar, you will be integral to protecting the entire lifecycle of our business customers from high-growth startups to established SMEs. Our mission within this pillar is to ensure Monzo's business ecosystem remains transparent and trusted. This involves: • Conducting rigorous checks during onboarding and throughout the customer relationship., • Unravelling suspicious activity across a spectrum of financial crime typologies., • Reporting, exiting accounts, and implementing controls when significant risk is identified. 🚀 The Role: FinCrime Business Banking Senior Investigator As a FinCrime Business Banking Senior Investigator, you will play a pivotal role within our financial crime operations. Your main focus will be completing some of our higher risk, high complexity financial crime tasks on our business accounts, while supporting our Team Managers and coaching our Investigators to achieve our quality and productivity goals. This is a high-impact role where your expertise will directly contribute to Monzo's safety and reputation, and the broader fight against illicit finance. 🔑 You’ll play a key role by... • Taking ownership of the most complex FinCrime Business Banking tasks, including Enhanced Due Diligence (EDD) for high-risk segments, Complex Customer Reviews (e.g, in sensitive areas like Sexual Services flags), and multi-jurisdictional money muling investigations., • Writing, reviewing, and submitting high-quality Suspicious Activity Reports (SARs) to the National Crime Agency (NCA), ensuring they meet the highest legal and evidential standards., • Maintaining a regular schedule on core investigative tasks to sustain your competency levels, directly support the domain’s Service Level Agreements, and remain connected to frontline challenges., • Actively coaching Investigators on complex financial crime typologies, best practice, and performance improvement, to support in driving a culture of excellence., • Working closely with our Operations Analysts, to share emerging trends and ensure that operational guidance is continuously updated and effectively embedded across the domain. 💡 We’d love to hear from you if… • You can demonstrate an ability to give clear, constructive, and kind feedback that motivates colleagues and enhances performance., • You thrive in a fast-paced environment and can adapt positively and quickly to change be it new guidance, evolving processes, or shifting priorities., • You maintain flexibility in the tasks you are scheduled for and can adapt seamlessly when business needs require changes at short notice., • You are driven by a desire to have a tangible impact on the detection and prevention of financial crime, protecting Monzo and its customers. 🎯 At the interview, we will be looking for you to demonstrate... Essential Expertise • Significant and specific experience in conducting end-to-end due diligence (KYB) and investigations on businesses (SMEs, Corporates, etc.) in a regulated financial crime setting., • Proven ability to conduct in-depth, high-quality open-source research and analysis to corroborate customer profiles and transactional activity., • Strong foundational and applied Financial Crime knowledge, specifically deep exposure to Know Your Business (KYB) and Anti-Money Laundering (AML) principles., • A strong understanding of current UK and international financial crime trends and typologies, with particular expertise in those impacting business accounts (e.g. trade-based money laundering, complex shell structures, illicit use of payment services)., • A comprehensive understanding of the UK Suspicious Activity Reporting (SAR) regime, including consent requirements and the legislative framework (POCA). ➕ It will be useful, but not essential if... • You have direct experience of completing Enhanced Due Diligence (EDD) and/or Complex Customer Reviews, and/or have experience writing and reviewing/approving SARs., • You have formal or informal experience of coaching, mentoring, or training peers or more junior members of the team., • You can demonstrate a track record of identifying areas for control/process improvement and successfully working with, or escalating to, relevant stakeholders to implement change., • You hold or are working towards an appropriate qualification relevant to Financial Crime (e.g. ACAMS, ICA Diploma). 🧡 Monzo's Culture & Benefits Monzo is a bank built on transparency, fairness, and inclusion. We are building a bank for everyone and are looking for people who can bring diverse perspectives and experiences. 🙌What’s in it for you 💰£29,450 - £37,250 ➕share options. 🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍This role is remote based in the UK ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions - Please take the time to answer these in detail, we read them all!, • Recruiter call (Video call), • Full loop interview - values and technical questions (Video call) This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to nickygamble@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else. Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ 📍 Remote in the UK | 💰 £29,450 - £37,250 + | Start Date: 16th March 2026 Hours/Shifts: You’ll work Monday to Friday 9am-5:30pm and work around 1 in every 8 weekends where you will have days off in lieu. Within Screening we offer shift flexibility allowing you to change your base shift giving you flexibility over your start times with the ability to request variation of your weekly shift pattern. ⭐ Our Financial Crime Screening Team: The Financial Crime Screening team supports various aspects of the customer journey such as onboarding, ongoing monitoring, and event based review. We conduct due diligence on our customers making fair and proportionate risk based decisions on their behalf. What you’ll be working on You will report to a Financial Crime Team Manager as part of a team of 12 working on complex EDD processes alongside supporting escalations cross domain. 🔑 You’ll play a key role by... • Reviewing high priority or complex tasks, such as enhanced due diligence (EDD), conducting open source investigations where required., • Answering escalations from Investigators and other colleagues from across the business, and, if required, escalating these further to Ops Analysts., • Coaching colleagues on our FinCrime Screening tasks including supporting our global partners., • As a subject matter expert in the domain that you work you will proactively use your own experience to improve the knowledge, skills, behaviours or performance of others., • Driving team morale by being positive and enthusiastic. Helping to motivate others and make the working atmosphere enjoyable and supportive. 💡 We’d love to hear from you if… • You have solid experience in fighting financial crime, specifically around customer due diligence and enhanced due diligence., • You have a basic understanding of PEP’s, Adverse Media and Sanctions screening., • You are confident in using open source information to inform your reviews and investigations., • You are a strong team player and able to work effectively with colleagues with a range of backgrounds and experience levels, providing actionable specific feedback to investigators and their managers., • You are developing a solid understanding of UK legislation, regulations and industry guidance around economic crime and keep up to date with emerging risk and trends in financial crime., • You have great time management skills, you are flexible, and you can work with limited supervision You’ll really stand out if: • You are able to articulate the financial crime threats facing fintechs and the banking sector., • You have previous experience approving or signing-off customer due diligence reviews prepared by colleagues., • You hold or are working towards an appropriate qualification in financial crime or a relevant subject e.g. ICA, ACAMS, • You have experience working in a regulated bank in financial crime screening and customer due diligence (CDD), specifically in payments or sanctions screening, high-risk customer enhanced due diligence (EDD), or politically exposed persons (PEPs). 🧡 Monzo's Culture & Benefits Monzo is a bank built on transparency, fairness, and inclusion. We are building a bank for everyone and are looking for people who can bring diverse perspectives and experiences. 🙌What’s in it for you 💰£29,450 - £37,250 ➕ share options. 🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍This role is remote based in the UK ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions - Please take your time to fill these out, we read them all., • Recruiter Call (30 minutes, video call), • Technical and Values (60 minutes, video call) Please note we will only close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment. You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to nickygamble@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else. Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ Remote in the UK 🇬🇧 | 💰 £29,450 - £37,000 (+ £2,500 Multilingual Premium) +_ 👋 Hey there! We're Monzo, the bank that's making money work for everyone. We're all about waving goodbye to old-school banking and creating magical moments for our customers. We're expanding in the EU and need awesome Senior Investigators to lead the charge! 🔑You’ll play a key role by... • Investigating complex or high-risk anti-money laundering alerts on business accounts., • Responsible for recommending Suspicious Transaction Reports (STR) be by Monzo Bank EU., • Making business onboarding decisions in high-risk or complex cases., • Conducting ongoing due diligence on high-risk business accounts., • Providing financial crime expertise and support to other operational teams across the business. 🤩We’d love to hear from you if… • You have strong English written and verbal communication skills., • You are Fluent in Spanish both written and verbal communication skills (to at least CEFR C1 level)., • You have strong experience of conducting high-risk business banking screening or complex business financial crime investigations., • You have experience making independent, risk-based financial crime decisions in a regulated financial services firm., • You have knowledge of the current financial crime landscape in the UK and the EU, and associated financial crime risks. The working hours to be covered by the team will be 7am - 6.30pm and this will be based on 8.5 hours per day (with a 1 hour lunch included). This will include 1 in 4 weekends. The successful candidate will be required to be flexible in order to meet our customer demand. The start for the role will be Monday 8th June and you must be able to commit to the first 8 weeks. No holidays/time off will be authorised during this period. 🙌 What’s in it for you 💰£29,450 - £37,000 (+ £2,500 Multilingual Premium) ➕ share options. 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 Ready to join the Monzo adventure? Apply now and help us make money work for everyone in the EU! The application journey has 4 key steps • Application questions., • Call with a Recruiter., • Interview to discuss your previous experience and technical knowledge and values., • The final step will consist of a Spanish language assessment. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._Our average process takes around 5 weeks but we will always work around your availability. We may close the advert should we have sufficient applications so please get your application in as soon as possible to avoid disappointment. #LI-JI1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

IFX Payments in London is seeking a Financial Crime Investigation Specialist to lead complex investigations spanning AML, fraud and sanctions risks.You will analyse transactions, reference open-source intelligence and collaborate with the TM and CRO teams to defend against financial crime.The role e

Ifx-Payments is seeking a Financial Crime Investigation Specialist in London to join our Compliance team. You will investigate financial crime and fraud cases, collaborate with TM and CRO teams, and contribute to a robust defence against illicit activity.

Lendable is hiring financial crime investigators to perform screening and investigations on new applicants and existing customers.

Comply with financial crime regulations and company policy. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 * Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions th

As a Product Director for Financial Crime Product at J.P. Morgan Personal Investing, you will lead a team that innovates new product offerings and is responsible for the end‑to‑end product lifecycle for our financial crime prevention and detection capabilities across AML, KYC/CDD, sanctions screening, transaction monitoring, and fraud controls. You will act as the voice of the customer and develop profitable products that provide customer value, ensuring controls are effective and defensible without creating unnecessary friction. Utilising your deep understanding of how to get a product off the ground, you will guide the successful launch of products, gather crucial feedback, and ensure top‑tier client experiences. You will partner closely with Engineering, Operations, Compliance, and Risk to deliver scalable, resilient, high‑quality products that meet regulatory expectations and support strong customer outcomes. This role requires striking the right balance between robust regulatory compliance, customer experience, and commercial outcomes. Our Product team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We’re looking for leaders who have a curious mindset, thrive in collaborative squads, and are passionate about building financial crime products that protect customers and the firm. By their nature, our teams are also solution‑oriented, commercially savvy, and have a head for fintech. We work in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you will have the opportunity to move between them. • Develops and articulates a clear product strategy that delivers meaningful value to customers and aligns with the firm’s broader objectives, covering AML, KYC/CDD, sanctions screening, transaction monitoring, fraud detection and investigator/case management tooling, while balancing regulatory compliance, customer experience and commercial value., • Supports the expansion of our proposition into new investment services, products and geographies, ensuring financial crime controls are designed in from the outset and scale in a compliant manner across jurisdictions, balancing speed‑to‑market with compliance requirements., • Acts as a subject‑matter expert on financial crime, providing guidance and support to stakeholders and senior management, and translating global regulations into practical financial crime product capabilities across all channels, customer types, products and geographies., • Leads discovery efforts and market research to understand the investment platforms and digital banking competitive landscape, including how peers and competitors manage compliance with financial crime regulations, and integrates those insights into the product roadmap alongside the needs of Operations and Compliance teams., • Continuously monitors product and customer‑journey metrics to identify friction points and iteratively improve journeys, maintaining compliance while balancing financial crime protection with a seamless investing experience., • Owns the end‑to‑end product development process for regulated capabilities, ensuring requirements comply with applicable regulations and internal policies, that testing provides adequate coverage, and that operational readiness and change management are in place ahead of launch, upholding high standards of quality and reliability and translating business and technical objectives into clear priorities for Product Managers and Engineering., • Designs and evolves financial crime controls leveraging data and metrics to maintain regulatory compliance at scale as products and volumes grow, balancing customer friction, false positive rates and operational cost while preserving explainability and defensibility., • Leads change impact assessments for new or modified products and regulatory change, owns the annual AML and Sanction risk assessments activities and related reporting and contributes to the definition and ongoing review of the Risk Appetite statement for financial crime product capabilities., • Contributes to the monitoring, testing, and assurance of controls by supporting audits, compliance and control testing activities, and engagement with regulators to address financial crime topics., • Builds strong, collaborative relationships across departments, including internal teams (Engineering, Compliance, and Operations) and external vendors across all markets., • 10+ years of product management experience or equivalent expertise, including 5+ years in Financial Crime, RegTech or financial services compliance‑related products., • Proven track record of leading product teams and delivering enterprise‑scale software platforms with measurable outcomes., • Deep domain knowledge across AML, KYC/CDD, sanctions screening, fraud and transaction monitoring, including investigation and case management workflows, with demonstrated ability to balance regulatory compliance obligations with customer experience and commercial objectives., • Strong understanding of the financial crime regulatory landscape in the UK, with familiarity across applicable sanctions lists, local due diligence requirements and KYC obligations across multiple jurisdictions., • Proven experience in conducting or leading financial crime risk assessments and/or change impact assessments., • Experience delivering data‑driven products, including applying AI/ML in Financial Crime contexts and building or enhancing case management systems and investigator tooling., • Experience developing products for investment platforms or digital consumer banking, ideally across multiple European jurisdictions., • Ability to explain technical issues in a clear way to the business and other stakeholders – including translating policy and regulatory requirements for technical teams, and explaining technical and product trade‑offs to Compliance, Risk and regulators., • Be the glue among departments and create shared understanding by translating ideas and concepts into technical or layman’s terms., • Excellent written and verbal communication skills, with the ability to present complex information clearly to senior management and regulators., • Strong organisational skills with the ability to manage multiple priorities effectively in a fast‑paced environment., • Proven ability to collaborate across functions, influence stakeholders and drive outcomes., • Bachelor’s degree or equivalent; MBA or relevant advanced degree advantageous., • Professional certification such as CAMS, ICA, CFE or equivalent., • Experience co‑ordinating responses to audits, compliance testing and regulatory reviews., • Vendor management experience including build‑versus‑buy analysis and integration strategy for third‑party Financial Crime solutions., • Demonstrated prior experience navigating matrix and complex organisations, collaborating effectively across teams and functions. J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. J.P. Morgan Personal Investing is building innovative digital investing products for customers across Europe. Our Financial Crime Product team is dedicated to creating industry‑leading capabilities that protect our customers and the firm from financial crime, while delivering seamless investing experiences. Teams enable innovation while adhering to the firm’s principles of security, customer control, privacy and regulatory excellence. #J-18808-Ljbffr

Care Assistant - Kingston Upon Thames, London.You’ll be part of a caring, supportive team with exciting career development opportunities, and flexible full and part-time hours, when you join Signature Senior Lifestyle as a Care Assistant at our luxury care and nursing home in Kingston upon Thames.

We are recruiting a Fleet and Driver Compliance Officer to join an award-winning team.Forming part of the existing Fleet Compliance Team to strengthen you will support Operator Licence compliance across the organisation.West Lothian Council operates a fleet of around 1,100 vehicle and plant items su

Support Worker - Ealing, London.We're looking for a kind, compassionate and resilient Support Worker to join our Young People Mental Health Service located in Ealing.No personal care or experience required, just the right values.Annual leave increasing up to 30 days with length of service.Free DBS A

This is a 52 week non-sessional post i.Monday - Thursday, 09:00-17:00.We are looking for a motivated early years support workers to join the team at Wallyford to help deliver high quality childcare.To work in support of early years 'staff by contributing towards the creation of a warm, friendly, saf

Earn £14 - £19 per hour.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunitie

Junior Compliance Analyst (Liverpool).A prestigious global law firm is on the lookout for a dynamic Junior Compliance Analyst to join their thriving Business Acceptance team in Liverpool.In this role, you'll play a key part in supporting the teams Manager and Senior Analysts, helping to drive the sm

Earn £14 - £19 per hour.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunitie

A great opportunity has arisen to join an international law firm as a compliance officer within their business acceptance team.Their business acceptance team are responsible for Conflicts and AML.In this team you are expected to do both the analysis and advise the Partners based on findings.Even whe

Earn £14 - £19 per hour.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunitie

We're working with a brilliant leading international law firm who are looking to add a Risk & Compliance Officer into their growing compliance function in London.This is a fantastic opportunity for someone with experience across AML, client due diligence, matter inception and regulatory compliance

Full-Time Care Assistant Maternity Cover (48 hours per week).Loveday is the UKs leading provider of luxury senior living and care.We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly

Compliance Officer for Legal Practice (COLP).Open to full time or part time.A fantastic opportunity has arisen for an experienced Compliance Officer for Legal Practice (COLP) to join the legal arm of a global professional services firm.This is a key role within a boutique SRA-regulated law firm, sup

You'll play an important part in their financial planning and budgeting, empowering them to manage everyday challenges.

We're working with a fabulous growing full-service law firm who are looking to strengthen their Risk & Compliance team with the appointment of a Risk & Compliance Officer.This is a fantastic opportunity for someone with experience in legal compliance, risk management, AML, or onboarding to join a su

Consensus is not just a care provider – we're a community of amazing people dedicated to inspiring and empowering people with learning disabilities, autism, and complex needs.If you're looking for a career where you can make a meaningful difference in the lives of others, then this Support Worker

We currently operate a well-established home in the Ilford area and are proud to be expanding with a newly registered home.We are currently looking for a.This role provides immense job satisfaction, developing experience alongside a range of professionals and directly creating positive outcomes for

SEMH Teaching Assistant / Behaviour Support Worker.All-age setting: supporting children aged 4-16 years.Are you passionate about making a real difference in the lives of young people who need it most in Islington?.We are an SEMH/EBD specialist SEN school in Islington seeking resilient, empathetic, a

Learning Disability Support Worker - Hillingdon - ASAP Start Learning Disability Support Worker - Hillingdon Learning Disability Support Worker - SEN school support Learning Disability Support Worker - ASAP start Learning Disability Support Worker - with experience working in an SEN school Learning

A great opportunity to work with an established and growing care company providing residential live in support for children and teenagers with challenging behaviour.They are always growing and take pride in the support they give the children – they believe that setting them up with the life sk

Tezlom is currently recruiting experienced and compassionate Support Workers to join our team, working across supported housing services, residential homes, and care settings to support service users with learning disablities and mental health needs in Ealing, London This role involves supporting y

We offer high-quality, specialist care to some of the most disadvantaged and vulnerable children in society.Every young person in our care is supported by a team of experienced, empathetic staff within warm, welcoming homes.Our approach is built around emotional safety, trust, and consistent daily r

Salvation Army Homes is an organisation that provides a range of housing and support services to vulnerable people.Our aim is to support people in achieving their full potential.Having secured a new contract, we are currently going through a period of change and have a vacancy for a Complex Needs Su

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Homelessness Social Care Service in Kensington & Chelsea.Annual leave increasing up to 30 days with length of service.A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensi

Healthcare Support Worker - Live In (Complex Care).Superior Healthcare is recruiting.The client also has neurological bowel needs and requires a hoist for all transfers and safe repositioning.She is very independent and values care that protects her dignity, choice, and control.This role is ideal fo

We're looking for a compassionate and resilient Support Worker to join our Mental Health Service located in Richmond.No personal care or experience required, just the right values.Want to feel in control of your career? You'll feel at home here.Making you feel at home here means helping you thrive i

We are currently recruiting for compassionate and reliable Residential Support Workers to join a therapeutic childrens home supporting young people with Emotional and Behavioural Difficulties (EBD).This is a rewarding opportunity to make a genuine difference in the lives of children within a safe, n

We're looking for a passionate, compassionate and resilient Specialist Support Worker to join our Mental Health Social Care Service in Tower Hamlets.Want to feel like you have an exciting future? You'll feel at home here.Making you feel at home here means helping you thrive in every way.That's why w

Female Support Worker Make Every Day Matter!.Are you looking for a role where your.If this is you, I encourage you to read on!.Paid training & career development.Do you stay calm when things take time?.Can you explain information clearly and more than once if needed?.Do you value routine, structure

PLEASE DO NOT RESPOND IF YOU REQUIRE SPONSORSHIP* Make a Difference in Mental Health Care –SUPPORT WORKER Positions Available! Are you a Mental Health Support Worker, looking for a dynamic and rewarding career? We are a leading NHS Framework & Private sector supply agency searching for com

Are you a passionate, reliable, and caring individual ?.Do you want to join our expanding team in London or Hertfordshire ?.As a Support Worker, you will receive:.Employee Assistance Programme (EAP).Opportunities to progress within the company.Comprehensive training opportunities.Competitive hourly

Supreme Recruitment is working in partnership with one of West London's leading Further Education Colleges to recruit.This is a rewarding opportunity to support students with Special Educational Needs (SEN), helping them access learning, develop confidence and achieve their full potential.You will w

Family Support Worker (Agency) Location: Surrey Pay: £15.Hours: Flexible - Choose Your Own Shifts About the Role We are looking for experienced and compassionate Family Support Workers to join our growing agency team across Surrey.This is a varied and rewarding role where no two days are th

Thanet Healthcare Thanet House, London.Full-Time / Part-Time / Flexible Shifts Available.Evenings, weekends and bank holidays on a rota basis.Thanet Healthcare is committed to providing high-quality, person-centred support that empowers adults with learning disabilities, autism, mental health needs

Youth Support Worker - Wiltshire We have an exciting opportunity for a compassionate and dedicated Youth Support Worker to join a specialist school in Wiltshire supporting students aged 5 to 11 with Social, Emotional, and Mental Health (SEMH) needs, many of whom also experience behavioural challeng