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Management Accountant \n Norwich £40,000 + study support \n Keeler Recruitment are delighted to be supporting a well established and successful business in the recruitment of a Management Accountant. \n This is an excellent opportunity to join a growing organisation in a broad and commercially focused role. Reporting to the Finance Director, you will play a key part in delivering accurate financial reporting, supporting strategic decision making and ensuring the smooth running of the finance function. \n The role \n This is a varied position with responsibility for producing monthly management accounts, managing payroll and VAT, supporting the year end process and providing financial insight to support business performance. You will also contribute to the continuous improvement of finance systems, reporting and internal controls. \n Key responsibilities include: \n\n • Preparing monthly management accounts and associated financial reporting\n, • Monitoring financial performance against budgets and forecasts\n, • Managing payroll and ensuring statutory compliance\n, • Preparing quarterly VAT returns and balance sheet reconciliations\n, • Supporting the year end accounts process and external audit\n, • Producing KPI reporting and financial analysis\n, • Identifying and implementing process improvements across the finance function\n, • Maintaining robust financial controls and compliance\n, • Supporting and developing members of the finance team\n\n About you \n\n • Fully qualified, part qualified or qualified by experience\n, • Previous experience in a management accounting role\n, • Strong understanding of payroll, VAT and financial reporting\n, • Excellent Excel and analytical skills\n, • Confident communicator with the ability to build strong relationships across the business\n, • Experience of Power BI or similar reporting tools would be advantageous\n\n This is a fantastic opportunity to join a well established business where you can make a genuine impact, working in a varied role with exposure across all areas of the finance function. \n For further information or a confidential discussion, please get in touch. \n

An excellent opportunity has arisen for an Accounts Associate to join a well-established and forward-thinking accountancy practice based in Norwich. \n \n The Role: \n \n As an Accounts Associate, you will support the preparation of accounts and financial information for a varied portfolio of clients while developing your technical knowledge within a collaborative and supportive team. This role is ideal for someone looking to further their career within practice. \n \n Key Responsibilities: \n \n • Assist with the preparation of statutory accounts for a range of clients. \n • Support the preparation of management accounts, reconciliations and financial reports. \n • Build and maintain strong relationships with clients, responding to routine queries. \n • Work closely with colleagues to ensure deadlines are met and work is completed to a high standard. \n • Assist with reviewing financial information and ensuring compliance with accounting standards. \n • Contribute to a collaborative team environment and continue developing your technical skills. \n \n Skills & Experience: \n \n • AAT qualified or currently studying towards AAT. \n • Previous experience within an accountancy practice or similar finance environment. \n • Good understanding of accounts preparation. \n • Strong analytical and organisational skills. \n • Excellent communication and client relationship skills. \n • Competent using Microsoft Office, with experience of Xero or other cloud accounting software desirable. \n • Personal tax knowledge would be advantageous but is not essential. \n \n Flexible and hybrid working is available, along with excellent training and career development opportunities. \n \n \n \n Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. \n \n Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Financial Adviser - Norwich\n \n Salary: £35,000 to £60,000 (depending on experience) \n Location: Norwich \n Working Pattern: Hybrid About the Opportunity\n Recruit UK is working in partnership with a well established financial planning firm that is continuing to grow its adviser team. This opportunity is ideal for both experienced Financial Advisers and Level 4 qualified professionals looking to take the next step into advising. \n You'll benefit from an existing client bank, full paraplanning and administration support, ongoing salary reviews and genuine career progression within a supportive business. The Role\n As a Financial Adviser, you will: \n\n • Conduct client meetings and build long term relationships.\n, • Provide holistic financial planning advice across pensions, investments and protection.\n, • Understand clients' objectives and recommend suitable financial solutions.\n, • Manage and develop an existing client bank while identifying opportunities for new business.\n, • Complete annual reviews and provide an ongoing advice service.\n, • Work closely with paraplanning and administration teams.\n, • Ensure advice meets FCA and company compliance standards.\nWhat They're Looking For\n\n, • Level 4 Diploma in Regulated Financial Planning (essential).\n, • Experienced Financial Adviser or Level 4 qualified professional looking to move into advising.\n, • Excellent communication and relationship building skills.\n, • A client focused approach.\n, • Full UK driving licence.\nWhat's on Offer\n\n, • £35,000 to £60,000 depending on experience.\n, • Hybrid working.\n, • Existing client bank provided.\n, • Full paraplanning and administration support.\n, • Ongoing salary reviews and career progression.\n, • Supportive team environment.\n\n

R13 are recruiting for multiple job roles across different levels. Whether you’re experienced in providing IFA support or have progressed to paraplanning or management level, we want to hear from you. All positions are based in Norwich (hybrid working available), full-time, working closely with a dynamic advisory team. \n Offering strong opportunities for professional development and study support, including funding for exams and ongoing training, these opportunities will allow for exposure to a broad range of financial planning work - from investments and pensions to protection, retirement planning and more. Working within collaborative and growing environments where hard work and ambition are recognised and encouraged. \n We're looking for detail-oriented, numerate, effective communicators who can handle client data professionally and are motivated to progress their careers from support roles through to adviser or paraplanner pathways. \n Financial Planning Assistant \n\n • Ideal for those with around 1–2 years’ experience in IFAs or support/admin roles.\n, • You’ll support Financial Planners by preparing documentation and reports, helping with meeting preparation, maintaining client data, liaising with clients and providers and gaining exposure to diverse planning work.\n\n Financial Services Administration Manager \n\n • Seeking proven leadership experience in managing Financial Services administration teams, with strong knowledge of pensions, investments, life assurance and FCA compliance - alongside the ability to coach staff, improve workflows and oversee operational performance.\n, • You will lead and develop an established Financial Services administration function, ensuring efficient operations, regulatory compliance, excellent client outcomes and continuous improvement across systems, processes and team performance.\n\n Paraplanner \n\n • For candidates with technical capability, ideally with (or working toward) a Level 4 Diploma in Financial Planning or equivalent.\n, • Duties include research, fund/product analysis, preparing suitability and recommendation reports, cash-flow/retirement modelling, compliance support and aiding advisers across a range of client types.\n\n How to apply \n To hear more details about these fantastic opportunities, please email your CV to Ruth Harding, Business Director at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.

Company Description\n About FRP \n At FRP, we are a leading national business advisory firm based in the UK. With over 900 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory, Restructuring Advisory and Real Estate Advisory. Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value. \n Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description\n\n • Job Title – Corporate Finance Manager/Associate Director\n, • Location - Norwich\n, • Job Type - Permanent – Full Time\n\n Role overview \n Client Work \n\n • Working closely with a Partner or Director, lead the execution of transactions on a day-to-day basis, focusing on driving the transaction timetable through ownership of discrete areas of the deal\n, • General project management, working alongside and assisting more senior members of the team and directing the work of more junior members\n, • Accompany more senior team members to meetings with clients as required and leading discrete areas of work as required\n, • Coordinate compliance with risk management procedures and application of the firm's policies in relation to engagement terms and transaction documentation\n, • Preparing and reviewing business plans, information memorandum and financial forecasts - flagging issues for higher level review\n, • Building a rapport with clients, understanding their business and support in designing project plans aimed at achieving their ambitions and expectations\n, • Actively identify potential solutions to deal issues and raise with senior team members\n, • Coordinating the research of potential buyers and involvement in approaching potential buyers and managing the exchange of information\n, • Detailed understanding of the commercial deal structure and funds flows\n\n Business Development \n\n • Assist senior team members with business development and marketing activities\n, • Attend networking events and develop network of peers\n, • Lead on production of pitch documents, including summarising and presenting research on valuations, recent deals and potential buyers/targets\n, • Take responsibility for agreed areas of origination and business development, including Identifying potential clients and angles of approach\n\n Team Management \n\n • Supervise, coach and develop junior members of staff within teams, on client premises and in the office\n, • Seek and action feedback from all levels\n, • Assist with general correspondence, administration (including billing) and ad hoc projects within the department\n\n Risk & Quality \n\n • Act with integrity at all times and comply with all required internal and external risk management procedures\n, • Ensure quality on all client deliverables,\n, • Awareness of and compliance with FCA Conduct rules\n, • Compliance with FRP Fit & Proper Persons test\n, • Ensure all appropriate take on and risk management processes, including AML, are followed on all client projects\n, • Seek out training on specific areas where feel required to refresh knowledge\nQualifications\n\n, • ACA / ACCA qualified\n\n Experience \n\n • Good experience in a corporate finance environment, including experience leading parts of transactions from either a lead advisory or transaction services perspective\n, • Some experience of a range of transaction types, including corporate sales and Private Equity deal structuring\n, • Commercial acumen to understand what contributes to a businesses success and what makes it attractive to investors or buyers.\n\n Skills \n\n • Strong numerical, financial and modelling skills based on a well-developed understanding of financial statements\n, • Proven ability to produce high quality professional documents for clients and internal use\n, • Client facing experience\n, • Strong numerical, analytical and strategic thinking skills\n, • Excellent report writing and presentation skills\n, • Ability to identify problems and contribute to the development of solutions\n, • Comfortable discussing financially related commercial issues\n, • Ability to work on a range of projects simultaneously to demanding timetables\nAdditional Information\n Our Values \n\n • Straightforward: We provide clear, no-nonsense advice\n, • Confident: Our guidance is backed by expertise and evidence\n, • Pragmatic: We focus on practical solutions and tangible outcomes\n, • Real: We are professional yet approachable, understanding the challenges our clients face\n\n Our Commitment to You and the Environment \n At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on the natural environment. \n We are always striving to improve in all areas – whether it’s our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. \n We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services — regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive. \n Our learning and development programmes enable us to invest in growing our employees’ careers. We aim to empower our team members to each achieve their potential. \n We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.

About us \n Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. \n We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. \n Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. \n With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership. \n The team you will join \n Our Private Client Advisory team sits within the wider Private Client Division. The team act as trusted advisers to individuals, families, trustees, family or owner-run businesses and trust companies both in the UK and internationally. They place particular priority on continuity and fostering close long-term relationships with contacts and clients in order to provide practical advice and commercial solutions on a very wide variety of tax, trust and estate planning situations that arise. \n The work you will be doing \n You will be responsible for: \n\n • Drafting and negotiating on relevant contracts, documents, advice notes, letters and correspondence tailored to the client’s individual needs and requirements\n, • Providing taxation and succession planning advice to a broad range of clients, including those with a high net worth comprised of a mix of relievable and non-relievable assets\n, • Drafting Wills, trust documents, LPAs, deeds, advice notes, letters and correspondence tailored to the client’s individual needs and requirements \n, • Dealing with estate administration\n, • Acting as a key point of contact for clients, building trusted relationships, and identifying opportunities to add value\n, • Participating in marketing and networking initiatives\n, • Ownership of personal financial performance, demonstrating accountability and a commercial mindset\n\n Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. \n What we are looking for \n Birketts has designed a 'Talent Management Framework' which provides a career structure that will help us develop, retain and reward talented people. As an Associate, we typically expect candidates to have between 3-6 years PQE. \n\n • Applies strong legal and commercial judgement, researches precedents effectively, and drafts complex documents with appropriate senior guidance\n, • Manages time recording, billing support and workload efficiently to meet financial targets and maximise fee recovery\n, • Actively supports business development through events, pitches and networking, building profile and identifying opportunities via firm and client relationships\n, • Delivers high-quality client service with minimal supervision, providing timely, accurate advice and demonstrating strong understanding of client needs and priorities\n, • Manages time reliably, communicates proactively, embraces feedback, and demonstrates a collaborative, adaptable and positive “can-do” approach\n, • Consistently meets compliance requirements by completing reviews and reports on time, adhering to risk management best practices, understanding Lexcel standards, and completing all mandatory training\n, • Strong attention to detail to produce work documentation which is consistently of a high standard\n, • Professional integrity and a commitment to providing excellent client service\n, • To be competent in using Microsoft Word, Excel, time recording software, case management, Outlook and digital dictation\n\n Any information provided in relation to PQE should be used for guidance only and will not be determinative in the recruitment decision. Applicants will be considered on their individual merits. \n Hybrid Working \n Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. During your 6 month probation period, there will be a requirement to be in the office full time whilst you are developing in the role. Once you have successfully passed probation, this role attracts a split of 60% office days and 40% working from home days per week. \n We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. \n Benefits \n As a Birketts colleague, you will be eligible to receive a wide range of benefits: \n\n • 25 days holiday (FTE) plus Bank Holidays \n, • Long Service holiday award – 1 extra week every 10 years continuous service\n, • Private Healthcare with BUPA (offered after probation is passed)\n, • Scottish Widows Pension Scheme (5% employer / 5% Employee)\n, • Staff Profit Share and Individual Performance Bonus Scheme \n, • Salary sacrifice (Pensions, Staff Profit Share)\n, • Life Assurance - 4 x salary / Permanent Health Insurance\n, • Paid CSR Day\n, • Enhanced Maternity/Paternity Leave\n, • Subsidised gym membership\n, • Electric car scheme\n, • Dress for your Day Policy\n\n You can find out more on our website: https://recognition-reward-benefits/ \n Inclusivity and Culture \n At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. \n Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes

File Checker \n Part-Time | Flexible Hours | Financial Planning \n A respected and growing wealth management firm are seeking a File Checker to support their compliance and quality assurance function. \n Working closely with the compliance team, you will review advice files across pensions, investments and protection business, ensuring recommendations are suitable, client outcomes are well evidenced, and regulatory standards are consistently met. \n Key Responsibilities \n\n • Review adviser files against internal quality and compliance standards.\n, • Assess the suitability and appropriateness of advice provided.\n, • Ensure client information and supporting documentation are complete and robust.\n, • Identify areas of risk and provide constructive feedback.\n, • Support the embedding of Consumer Duty principles across the advice process.\n, • Help maintain adherence to FCA regulatory requirements.\n\n About You \n\n • Diploma qualified (or equivalent).\n, • Strong technical knowledge of pensions, investments and protection products.\n, • Good understanding of FCA regulations and compliance frameworks.\n, • Previous experience within compliance, file checking, paraplanning or technical review functions.\n, • Excellent attention to detail and the ability to work independently.\n\n What's on Offer \n\n • Flexible, part-time working arrangement.\n, • Competitive remuneration.\n, • Opportunity to work with an established and highly regarded financial services organisation.\n, • Ongoing professional development and support.\n, • Comprehensive benefits package including bonus potential, pension provision and additional employee benefits.\n\n

My client is looking for an experienced Paraplanner (or suitable administration professional with a desire to move into Paraplanning) to join their established Financial Planning support team; this is an excellent opportunity to join a well established team of wealth management and retirement provision, professionals. \n My client is ideally looking for a candidate who is level four qualified with two plus years of exposure to Paraplanning, however my client is open to considering someone who has passed four of the six CII exams with some exposure to report writing. \n This role has arisen through an internal promotion of one of my client existing Paraplanners into an advice position which should serve as inspiration to anyone applying for this role who has aspirations to become a Financial Planner. \n My client is one of the county’s leading employers, with excellent opportunities for personal and financial development and a history of facilitating the growth of their staff; their reputation is second to none. Role purpose\n \n This role involves providing vital support to my clients team of Financial Planners, researching products, investment strategies and financial planning solutions, tax calculations, preparing financial planning and recommendation reports, including provision of technical support. You may on occasion be expected to act as the technical interface between the consultants and the clients, which is valuable exposure in your career progression. Responsibilities\n\n • Providing research/report writing and any other sales back up support to the Financial Planners (as assigned) and ensuring that all compliance requirements are met for new and existing clients\n, • Developing and maintaining a good working relationship with financial institutions\n, • Maintaining and developing knowledge in all areas of financial planning\n, • Attending client meetings\n, • Achieving personal targets set by department\n, • Maintaining a good working relationship with existing clients\n, • Research – products, investment solutions and financial planning strategies\n, • Report writing - production of compliant reports/suitability letters\n, • Develop client bank for both existing and new clients (if applicable)\n, • Ensure all business is conducted in an ethical and compliant manner\nSkills required\n\n, • Research & reporting skills\n, • Co-ordination skills\n, • Financial planning technical skills.\n, • Organisation and prioritisation skills\n, • Communication skills\n, • Time Management skills\n, • Interpersonal skills\nQualifications and experience\n\n, • Financial Planning Certificate\n, • Diploma required (or working towards)\n, • Minimum of 3 years experience in similar environment (desirable)\nBenefits\n\n, • Company pension\n, • 25 days holiday\n, • Death in Service 3 x Salary\n, • Health Cash plan\n, • Annual pay review\n, • Annual group bonus\n, • Regular work social events\n\n

My client is looking for an experienced Administration Manager to join their established Financial Planning administrative support team; this is an excellent opportunity to join an incredibly well-established team of wealth management and retirement provision, professionals. \n My client is one of the county’s leading employers, with excellent opportunities for personal and financial development and a history of facilitating the growth of their staff; their reputation is second to none. This is a pivotal leadership role, responsible for managing a multi-skilled administration team, ensuring regulatory compliance, driving efficiencies, and delivering excellent outcomes for both clients and advisers.You will oversee workflow across Financial Services on a daily basis, supporting the servicing of existing business, the submission of new investments and play a key role in developing people, processes, and systems in line with business strategy and FCA expectations.\n Key responsibilitiesYou will have lead, motivate and manage a team of administrators and technical staff (circa 20 team members)You will monitor workloads, allocate work, points of contact, rotas and cover to ensure efficient service of deliveryYou will oversee administration and technical support across Wealth, Corporate and Protection businessYou will work closely with the Compliance Manager to ensure FCA and compliance requirements are consistently met and embedded within the teamYou will promote a strong TCF culture, placing excellent client outcomes at the centre of all support functionsYou will identify training needs and implement development, coaching and CPD plansYou will conduct appraisals, one-to-ones, probation reviews and performance managementYou will recruit, develop and resource the team to meet current and future business needsYou will answer and support day-to-day product and process queriesYou will review, improve and implement new processes, efficiencies and system changesYou will manage and contribute to projects, including IT and e-commerce initiativesYou will liaise closely with Compliance, Directors, Product Providers and key stakeholdersYou will provide information to the Senior Management team and Directors around work undertaken by administrators, and where any backlogs may developYou will ensure company values are upheld across all Financial Services staff under your managementYou will provide management reporting and updates to the DirectorsYou will engage with and ensure most effective use of my client chosen CRM – Intelligent Office.What my client is looking forYou will be a confident and capable people manager with strong Financial Services knowledge and a proactive, improvement-focused mindset.Essential skills and experience:You will have proven experience managing administration teams within Financial ServicesYou will have strong people management, coaching and leadership skillsYou will have good knowledge of life assurance, pensions and investment productsYou will have excellent organisational, prioritisation and delegation skillsYou will possess the ability to analyse workflows and implement efficiencies and improvementsYou will be a confident communicator, able to motivate, influence and engage teams and stakeholdersYou will have experience in training, development and performance managementWhy apply for this positionThis is a key leadership role within a respected Financial Services businessAn opportunity to shape and improve systems, processes and team developmentA chance to become a supportive senior leader, working in a collaborative working environmentA chance to focus on quality, compliance and client outcomes — not just volumeMy client offers long-term career development within a growing organisationBenefits\n\n • Company pension\n, • 25 days holiday + BH (option to purchase additional holiday each year)\n, • Death in Service 4 x Salary\n, • Bupa Cashplan\n, • Annual pay review\n, • Annual group bonus (discretionary)\n, • Regular work social events\n, • Support of professional training and development (CII exams)\n\n

Service Charges and Rent ManagerLong Stratton, Norwich, NorfolkFull Time: 37hrs per weekWe have an exciting opportunity for a Service Charges & Rent Manager to beoperationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages.Key Responsibilities Include:Develop, implement, and manage the annual service charge budgets for all properties within the Housing Associations portfolio, ensuring accuracy and transparency.Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner.Work closely with contractors, suppliers, and internal teams to support the teams that manage the contracts to ensure that services provided to residents (e.g., cleaning, maintenance, grounds maintenance) are delivered as per the agreed terms and conditions.Lead on the implementation of new systems, tools, or technologies to improve service charge management and resident satisfaction.Deliver a high standard of customer service ensuring customer outcomes are effectively delivered.Our Ideal Candidate Will Have:Educations and Qualifications:Degree level or equivalent relevant professional qualification or qualified by experience (E).Evidence of continued professional development (E)Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D).Experience:Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing.In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.Understanding of welfare benefits.Extensive experience in operational management and leading a customer facing team.A track record of customer excellence and performance against KPIsExperience of change management and being and subject matter expert for changes in software and systems.Experience of working within a customer-focused environment and handling challenging customer interactions.Knowledge of housing management software and systems used to manage service charge billing and reporting.Experience of modifying and maintaining policy and procedures.Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards.Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations.Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans.Experience in leading customer facing teams and a history of customer excellence & performance against KPIs.Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery.Extensive stakeholder management of both internal and external stakeholders.Skills, Knowledge and Abilities:Strong knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practiceStrong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents.Knowledge of developing IT systems for managing service charges & rents.Strong knowledge of the Landlord and Tenant Act 1985 & Housing Acts.Knowledge of the Regulator of Social Housings Consumer Standards (2024) and pending leasehold, shared ownership, and freehold charges reforms.Coaching and leadership skills to enable a team to develop to achieve its full potential.Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents.Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively.Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner.Strong skills in financial modelling, budgeting, and forecastingProficiency in using data and insights to drive personalisation transparency, and service improvements.Personal Attributes:Coaching and lea dership skills to enable a team to develop to achieve its full potential.Adopts a collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally.Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues.Skilled in gathering and leveraging customer feedback to drive continuous improvements.Exceptional organisational and time-management skills, with the ability to manage competing priorities effectively.High level of attention to detail and accuracy in financial and service charge calculations.Excellent interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents.Proficient in Microsoft Office, particularly Excel, and housing management software systems.A proactive approach to continuous improvement and process development.This role may require occasional travel to different properties and meetings across the Housing Associations portfolio.A flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation).Please note this role is subject to a Basic Disclosure and Barring Service checkTPBN1_UKTJ

This is a fantastic opportunity to join one of the county’s most stellar firms, synonymous with wealth management and a high standard of professionalism and expertise, in their field. \n At present my client is looking to add a Financial Planning Assistant to complement their team of professionals, you will need to currently work in holistic financial planning and the ideal candidate will have spent a minimum of four years in the industry and previous use of Intelligent Office would be beneficial. \n As a Financial Planning Assistant you will provide exceptional support to the Financial Planners in a variety of ways, ensuring a fully compliant service and excellent client experience is maintained at all times. \n My clients approach, together with a loyal client base and a talented team, makes joining them as a Financial Planning Assistant a great opportunity for someone who shares their ethos and values. \n The role is hybrid - 3 days working from my clients Norwich office, 9am to 5pm - Monday to Friday - 2 days homebased. \n I personally have a history of recruiting top talent for this organisation and the feedback I have from employees is second to none. \n Key Responsibilities \n You will help advisers to prepare for client reviews by: \n Ensuring all client and plan information is up to date on IO \n Requesting plan information from the respective providers either by post, email or direct from the provider platform. Chase regularly to ensure this is received in time for the meeting. Upload to IO once received. \n Updating contributions and withdrawals using the transaction history from each provider. Link any transfers within plans \n Adding the details of any missing policy information to IO as required \n Validating all funds held within IO, ensuring that unit balances are recorded correctly, and any price feeds automatically pull through to produce an accurate plan value \n Checking the income expectations on all the clients plans to ensure that these are correctly recorded and update as required \n Collate the costs and charges information for plans held by clients ensuring the details contain any income from commission, fund based or adviser charges \n Using the standard templates within IO, create and check the client valuation report and upload to IO \n Produce any ‘OneNote packs’ requested by the advisers including: \n\n • Client Charter\n, • FE Analytics research on the funds held by the client\n, • KID (Key Information Documents)\n, • Data capture form from IO\n, • Client Valuation Report Producing comparisons between old and new centralised investment propositions\n, • Preparing cases for submission to the AST team by producing and completing plan information checklists and chasing providers for missing plan information via phone and email.\n, • If requested, the checking and validation of client income expectations held within the system\n, • Interrogation of the data and liaison with the adviser to ensure the data held within the system is correct and consequently valuations and revenue will match.\n, • Frequently interact with advisers and client support to ensure that we deliver an excellent customer service to all clients\n, • Produce client letters as required\n, • Answering phone calls as they come in via the Main Hunt Group\n, • Ensure that the level of service, as agreed with each client, is delivered in a timely manner.\n, • To deal efficiently with all day-to-day telephone and email enquiries from clients and providers.\n, • Create and maintain effective client files.\n, • New business processing and application submission.\n, • Liaising with product providers as and when necessary, chasing as often as required.\n, • Keep up to date with new products, technical or legislative changes within the marketplace\n, • Always comply with the Compliance policies\n, • Engage with training and development as applicable\n, • Perform ad hoc tasks as and when required, always bearing in mind TCF and the needs of the business.\n\n Essential Skills, qualities and Experience required: \n\n • A minimum 12 month’s IFA administration experience, supporting an advisor\n, • Previous regulatory or financial industry experience is desirable\n, • Good written and oral communication skills.\n, • Methodical and organised.\n, • Computer literate\n, • Accurate with good attention to detail.\n, • Problem solving.\n, • Knowledge of the advice process\n, • True collaborator, takes initiative, curious\n, • A desire to learn and develop and step out of comfort zone\n\n Essential Qualifications: \n\n • Good standard of education\n, • Maths and English GCSE, grade 5 or above, or equivalent\n\n Behaviours: \n\n • Commercial Awareness\n, • Innovation\n, • Collaboration\n, • Team contribution\n, • Professionalism\n\n

Paraplanner \n A highly respected financial planning firm is seeking an experienced and qualified Paraplanner to join its growing technical team. This is an excellent opportunity to join a collaborative and forward-thinking business where paraplanners are a valued part of the advice process. \n The successful candidate will support advisers through the preparation of high-quality suitability reports, technical research, and financial planning recommendations across pensions, investments and protection. \n Key Responsibilities \n\n • Prepare suitability reports across pensions, investments and protection.\n, • Conduct technical, product and provider research.\n, • Support advisers with recommendations and financial planning strategies.\n, • Liaise with advisers, administrators and providers to progress cases efficiently.\n, • Ensure work meets regulatory and compliance standards.\n, • Contribute to the ongoing improvement of paraplanning processes.\n\n About You \n\n • Level 4 Diploma in Financial Planning (or equivalent).\n, • Previous paraplanning experience within a financial planning environment.\n, • Strong technical knowledge of pensions and investments.\n, • Excellent report-writing skills and attention to detail.\n, • Organised, proactive and able to work independently or as part of a team.\n, • Progress towards Chartered status would be advantageous.\n\n What's on Offer \n\n • Hybrid working.\n, • Competitive salary dependent on experience.\n, • Strong pension and wider benefits package.\n, • Support towards further professional qualifications, including Chartered status.\n, • Clear career development opportunities within a supportive technical team.\n\n This is a fantastic opportunity for a qualified paraplanner looking to join a stable, professional firm that invests in its people and supports long-term career progression.

Service Charge Officer (Service Charge & Rent Officer)Long Stratton, Norwich, NorfolkFull Time: 37hrs per weekThisposition is hybrid working, with office attendance only when required, giving you the flexibility to balance your workload in a way that suits you.Key Responsibilities Include:Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents.Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.Ensure that all statutory obligations are met, including the provision of annual service charge certificates and accurate reporting in line with regulatory requirements.Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner.Our Ideal Candidate Will Have:Educations and Qualifications:Degree level or equivalent relevant professional qualification or qualified by experience.Evidence of continued professional developmentHave or are working towards a Chartered Institute of Housing (CIH) Level 2 or above, or similar.Experience:Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing.Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.Understanding of welfare benefits.Experience in operational management in a customer facing team.A track record of customer excellence and performance against KPIsExperience of change management and supporting changes in software and systems.Experience of working within a customer-focused environment and handling challenging customer interactions.Knowledge of housing management software and systems used to manage service charge billing and reporting.Experience of modifying and maintaining policy and procedures.Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations.Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery.Experience of stakeholder management of both internal and external stakeholders.Skills, Knowledge and Abilities:Knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practiceStrong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents.Knowledge of developing IT systems for managing service charges & rents.Knowledge of the Landlord and Tenant Act 1985 & Housing Acts.Strong ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents.Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner.Strong skills in financial modelling, budgeting, and forecastingProficiency in using data and insights to drive personalisation transparency, and service improvements.Personal Attributes:A collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally.Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues.Strong organisational and time-management skills, with the ability to manage competing priorities effectively.Elevated level of attention to detail and accuracy in financial and service charge calculations.Strong interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents.Proficient in Microsoft Office, particularly Excel, and housing management software systems.A proactive approach to continuous improvement and process development.This role may require occasional travel to different properties and meetings across the Housing Associations portfolio.A flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation).Please note this role is subject to a Basic Disclosure and Barring Service checkTPBN1_UKTJ

Client Support Coordinator \n Norwich | Full Time | Office Based \n An excellent opportunity has arisen for a highly organised and customer-focused Client Support Coordinator to join a busy professional services team in Norwich. \n This role is ideal for someone with strong administrative and customer service experience who enjoys building relationships, managing processes, and delivering an outstanding client experience from initial enquiry through to onboarding. \n The Role \n As a Client Support Coordinator, you will be the first point of contact for prospective and existing clients, ensuring a smooth and professional onboarding journey while supporting the wider team with administrative and compliance-related activities. \n Key Responsibilities \n\n • Responding to client enquiries via telephone, email and online channels.\n, • Preparing and issuing quotations and onboarding documentation.\n, • Opening new client files and managing referrals.\n, • Conducting identity verification and compliance checks, including AML and source of funds reviews.\n, • Maintaining accurate client records and updating internal systems.\n, • Supporting the scheduling of appointments and coordinating workflows.\n, • Assisting with document requests, file administration and general team support.\n, • Ensuring all activities are completed in line with regulatory, compliance and service standards.\n, • Delivering a consistently high standard of customer service throughout the client journey.\n\n About You \n The successful candidate will have: \n\n • Previous experience in a customer service, administration, coordination or professional services environment.\n, • Excellent communication and interpersonal skills.\n, • Strong organisational skills with exceptional attention to detail.\n, • The ability to manage a busy and varied workload effectively.\n, • Confidence handling sensitive and confidential information.\n, • Strong Microsoft Office skills and experience using CRM or case management systems.\n, • A proactive, positive and professional approach to work.\n, • The ability to build rapport with clients and colleagues alike.\n\n Ideal Backgrounds \n We would be particularly interested in hearing from candidates with experience in: \n\n • Customer Service\n, • Recruitment\n, • Financial Services\n, • Property or Conveyancing Administration\n, • Legal Support\n, • Compliance or Onboarding Roles\n, • Account Coordination\n\n What's on Offer \n\n • Supportive and collaborative team environment\n, • Opportunities for professional development and training\n, • Varied and rewarding role with client interaction\n, • Long-term career progression opportunities\n, • Competitive salary and benefits package\n\n Interested? \n Please call Michelle Topley on or email your CV to . Alternatively apply online.

Your new companyProgressive council serving thriving coastal, rural and market town communitiesYour new roleChief Financial AccountantHybrid 2 days on site £50,000 to £60,000An exciting opportunity has arisen for an experienced Chief Financial Accountant to join a well-established district council based in the beautiful coastal area of the East of England. The area boasts stunning countryside, vibrant market towns and a strong sense of community, while remaining well-connected to Norwich, Cambridge and London.This is a key technical finance role, leading on statutory accounts, external audit, treasury-related matters, financial governance, and supporting the organisation through Local Government Reorganisation (LGR). Reporting to the Assistant Director of Finance and Assets, you will play a pivotal role in ensuring the council maintains the highest standards of financial stewardship and compliance.You will be responsible for: \n\n • Leading the annual Statement of Accounts process and year-end closure programme.\n, • Managing the relationship with external auditors and acting as the council's primary audit contact.\n, • Coordinating the production of high-quality audit working papers and supporting documentation.\n, • Providing expert technical accounting advice to senior officers, members, and external stakeholders.\n, • Ensuring compliance with relevant legislation, accounting standards, CIPFA guidance and governance requirements.\n, • Supporting budget setting processes and annual Council Tax determination.\n, • Overseeing government returns and statutory financial submissions.\n, • Managing the council's insurance arrangements and associated claims processes.\n, • Leading responses to financial consultations and monitoring emerging legislative and accounting developments.\n, • Supporting and contributing to Local Government Reorganisation workstreams and technical accounting requirements.\n, • Building strong relationships across services to promote sound financial management and governance.\n\n What you'll need to succeed \n\n • CCAB qualification (CIPFA, ACA, ACCA or equivalent).\n, • Significant experience within a local government finance environment.\n, • Extensive knowledge of local authority finance and accounting requirements.\n, • Strong understanding of statutory accounts production and year-end processes.\n, • Experience managing or coordinating external audit activities.\n, • Excellent knowledge of local government financial legislation, accounting standards and regulatory requirements.\n, • Strong analytical, report writing and presentation skills.\n, • Experience providing professional financial advice to senior stakeholders and elected members.\n, • Ability to manage multiple priorities and work effectively under pressure.\n\n Desirable \n\n • Knowledge of treasury management and capital finance regulations.\n, • Understanding of Business Rates Retention, Council Tax and Collection Fund accounting.\n, • Experience leading service improvement or finance transformation initiatives.\n, • Previous involvement in Local Government Reorganisation programmes.\n, • Team leadership or management experience.\n, • Procurement and contract management knowledge.\n\n What you'll get in returnFlexible working options available.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

My client is a boutique advice practice based five miles southeast of Norwich. \n My client is currently looking for an experienced Paraplanner who is capable of hitting the ground running, you must be capable of carrying out report writing and research independently. \n You will join my clients already experienced team of administrators, supporting the businesses team of advisers in this position with a sole focus on paraplanning. \n Key duties \n You will write suitability reports for clients of the firm’s advisers, these reports are sometimes of a technical nature \n You will conduct whole of market research \n You will carry out file reviews \n You will carry out ad hoc Project work \n You will liaise with Advisers and the administration team to ensure work is prioritised and deadlines met \n You will speak with insurance companies and investment companies to obtain specific information \n You will use my clients back office system to construct data records and obtain information for existing clients \n You will assist my clients advisers, ensuring business is processed efficiently and accurately \n You will comply with FCA rules and internal compliance procedures \n Key personal skills required for this role are: \n • Honesty \n • Integrity \n • Reliability \n • Ability to work well under pressure \n • Good knowledge and experience of using Microsoft office and Excel \n • Mathematics and English qualifications (grade C and above) \n • A good telephone manner \n • Experience within financial services, ideally within a holistic IFA firm \n \n Benefits: \n 25 days holiday \n Free Parking \n Home working one day per week * Friday (hybrid) \n Annual bonus (ad hoc) \n Finance and support financial qualifications \n Personal development is encouraged, and my client has a track record of developing administrators to advice level, if of course you wish to progress, there is no pressure to. \n 9-5 – Monday to Friday (45 minutes for lunch) \n Experience: \n • Financial services: 2 years, ideally one year paraplanning (required)

My client is a Norwich based Wealth Management practice who provide investment and retirement advice to a High-Net-Worth client base. They are a boutique practice that believes in putting their strong client base at the forefront of all that they do working from a newly refurbished office in the north outskirts of the city. \n The Role \n Reporting to the Operations Manager, you will provide high-level administrative, technical, and client service support to the Partners and advisers. As a senior member of the administration team, you will take ownership of complex cases, support regulatory processes, and contribute to the smooth and efficient running of the Practice. \n Key Responsibilities \n\n • Providing high-level technical and administrative support to Financial Planning Partners and advisers\n, • Acting as a key point of contact for clients and third parties, handling enquiries professionally and efficiently\n, • Meeting and greeting clients and visitors, ensuring a professional and welcoming experience\n, • Managing the end-to-end client lifecycle, from onboarding through to ongoing servicing\n, • Processing new business submissions accurately and efficiently using bespoke financial services software\n, • Managing and maintaining accurate client records on the Practice CRM system\n, • Keeping back-office systems up to date with live files, detailed case notes, and supporting documentation\n, • Preparing meeting packs, valuations, and reports, and following up on client meeting actions and notes\n, • Taking ownership of more complex cases and seeing them through to resolution\n, • Supporting compliance and regulatory processes, ensuring adherence to FCA policies and procedures\n, • Assisting with Anti-Money Laundering (AML), Know Your Customer (KYC), client due diligence, and ongoing client file reviews\n, • Ensuring all client documentation and processes meet regulatory, audit, and data protection (GDPR) requirements\n, • Liaising with product providers, and other third parties as required\n, • Identifying opportunities to improve administrative processes and contribute to the development of internal procedures\n, • Supporting, training, and mentoring members of the administration team when required\n, • Providing ad-hoc support to the Partners and Operations Manager as needed\n\n About You \n To be successful in this role, you will ideally have: \n\n • Several years’ experience within Financial Services, ideally within a St. James’s Place Practice, IFA, or insurance environment\n, • Experience supporting advisers and managing complex client cases\n, • Excellent customer service skills, with the ability to build trusted and long-lasting client relationships\n, • A proactive, self-motivated approach and the ability to work with minimal supervision\n, • Strong organisational and time management skills, with confidence prioritising workloads across multiple advisers\n, • High attention to detail and strong problem-solving ability\n, • Excellent written and verbal communication skills, with strong literacy and numeracy\n, • Strong IT skills, including Microsoft 365 and confidence using bespoke financial services systems\n, • A calm, professional approach when working under pressure\n, • Confidence working with colleagues, clients, and third parties, demonstrating honesty, integrity, and absolute discretion when handling sensitive information\n\n Hours of work: full-time, Monday to Friday 9am until 5pm with 1 hour for lunch. \n My clients holiday year runs from January 1st to December 31st each year, holiday starting point is 20 days, holiday entitlement will increase by 1 day and each year thereafter up to 25 days maximum. At Christmas, 2 additional discretionary days are awarded. \n After 2 full years of service you will receive your birthday as a day extra holiday if it falls on a working day. \n After 10 years with the company, holiday entitlement will increase to 27 days. \n Pension \n Parking \n Professional qualifications are supported \n \n

My client is a Norwich based chartered firm who have been providing advice to Norfolk and afar for over fifty years and you can become part of their success by supporting their adviser as a Financial Administrator. \n Job summary \n To provide a welcoming, efficient, professional and effective client service with a high focus on quality and accuracy, adhering to TCF and Consumer Duty principles at all times. \n Key responsibilities \n Prepare and issue Recommendation Letters and obtain relevant research, application forms and supporting documentation. \n Process and monitor new business and ‘top ups’ to existing business through to completion. \n Prepare client valuations and review packs 2 weeks ahead of client meeting dates. \n Process all post-review related paperwork and prepare relevant correspondence as required. \n Communicate with clients and providers, responding to queries via telephone, email and post in a timely manner. \n Ensure financial transactions are completed correctly and files are fully FCA compliant by following internal compliance procedures. \n Ensure all client records and data are maintained accurately and efficiently. \n Obtain and interpret information from providers and fund managers, keeping Financial Planners up to date with all communications. \n Send out letters of authority and correspondence to clients, professional introducers and other third parties. \n Prepare new client meeting packs. \n Calculate fees, raise client invoices and chase outstanding fees as required. \n Effective management of day-to-day work through the company’s workflow system. \n Other general administration duties as assigned. \n Role requirements \n Certificate in Financial Services or working towards qualification (Desirable) \n Grade A-C or 9-4 including English and Maths \n Previous experience in Financial Services (Desirable) \n Understanding of FCA rules, ethics and financial regulations (Desirable) \n A working knowledge of investments, pensions and protection plans as well as other financial products and financial planning tools (Desirable) \n Strong IT skills, MS Office Word and Excel \n Excellent organisational and communication skills \n Good numeracy skills \n Attention to detail \n Able to demonstrate an adaptable/flexible approach to work within a changing environment \n Ability to work within a team environment \n Inter-personal skills, both written and verbal \n Experience of using IO (Desirable) \n Benefits \n • excellent pension contribution \n • 4 x death in service \n • Bupa cash plan, covers medical prescription costs etc. \n • 21 days holiday + BH, increases incrementally following 2 years’ service to a maximum of 27 days \n • Support with professional qualifications \n • Flexibility on working hours and some working from home, subject to a satisfactory probation period. \n

A leading law firm is seeking a Legal Cashier to join its friendly and close-knit finance team based in Norwich, Norfolk. The role is office-based, with flexibility offered where appropriate. \n You will play a key role in supporting the firm’s financial operations, ensuring compliance with the Solicitors Accounts Rules (SARs) and maintaining accurate client and office account records. \n Key Responsibilities \n • Daily reconciliation of client and office bank accounts \n • Processing incoming monies via online banking and allocating funds accurately \n • Managing outgoing payments via electronic transfer or cheque in line with firm policies and SARs \n • Checking and processing bills \n • Monitoring client balances and liaising with fee earners to clear residual balances post-completion \n • Transferring costs and disbursements as required \n • Taking client card payments over the phone \n • Providing financial support and responding to queries from fee earners and support staff \n • Logging incoming cheques and ensuring correct posting procedures \n • Reporting breaches or discrepancies to senior accounts management \n • Supporting general finance administration and ad hoc duties as required \n Person Specification \n • Experience working with legal cashiering or client accounting systems \n • Strong reconciliation and financial administration skills \n • High level of accuracy and attention to detail \n • Strong organisational and time management skills \n • Ability to work under pressure in a busy environment \n • Excellent communication skills \n • Professional, friendly, and client-focused approach \n • Team player with a proactive and flexible attitude \n Benefits \n • 25 days holiday + bank holidays \n • Discretionary bonus and profit share scheme \n • Private medical cover \n • Charity day allowance \n • Employee discount platform \n • Wellbeing initiatives and structured development opportunities \n \n Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment. \n Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.

About the Role \n We are looking for a proactive and customer-focused Customer Service Complaints Administrator & Call Handler to join our team. This role is for about 6 months however could be extended for the right candidate. This is a hybrid role offering flexibility. \n \n This role is key in ensuring that all customer enquiries and complaints are handled efficiently, professionally, and in line with company policies and regulatory requirements. \n You will act as the first point of contact for customers, mainly managing supporting the administration of complaint cases from initial contact through to resolution but with some telephone calls. \n Key Responsibilities \n\n • Log, investigate, and manage customer complaints in accordance with company procedures\n, • Maintain accurate records of all communications and case updates\n, • Liaise with internal departments to resolve customer issues effectively\n, • Ensure complaints are acknowledged and responded to within agreed timescales\n, • Provide clear and concise written and verbal responses to customers\n, • Escalate complex or high-risk complaints where necessary\n, • Monitor complaint trends and support continuous improvement initiatives\n, • Deliver excellent customer service at all times\n, • Handle inbound customer calls in a professional and empathetic manner\n\n Skills & Experience Required \n\n • Previous experience in a customer service, complaints handling, or housing environment\n, • Strong communication skills (both written and verbal)\n, • Ability to remain calm, patient, and professional in challenging situations\n, • Excellent attention to detail and organisational skills\n, • Confident working with systems and maintaining accurate records\n, • Problem-solving mindset with a customer-first approach\n, • Ability to work independently and as part of a team\n\n Desirable (but not essential) \n\n • Experience within a regulated environment (e.g., financial services, housing, utilities, or healthcare)\n, • Knowledge of complaint handling frameworks or compliance standards\n, • Familiarity with CRM systems\n\n What We Offer \n\n • Competitive salary and benefits package\n, • Ongoing training and development opportunities\n, • Supportive and collaborative working environment\n, • Opportunities for career progression\n\n \n \n \n \n \n \n \n For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge \n Please also request Andrea or Maxine on Linkedin \n \n \n \n \n \n

A leading law firm is seeking a Legal Cashier to join its friendly and close-knit finance team based in Norwich, Norfolk. The role is office-based, with flexibility offered where appropriate. You will play a key role in supporting the firm’s financial operations, ensuring compliance with the Solicitors Accounts Rules (SARs) and maintaining accurate client and office account records. Key Responsibilities • Daily reconciliation of client and office bank accounts • Processing incoming monies via online banking and allocating funds accurately • Managing outgoing payments via electronic transfer or cheque in line with firm policies and SARs • Checking and processing bills • Monitoring client balances and liaising with fee earners to clear residual balances post-completion • Transferring costs and disbursements as required • Taking client card payments over the phone • Providing financial support and responding to queries from fee earners and support staff • Logging incoming cheques and ensuring correct posting procedures • Reporting breaches or discrepancies to senior accounts management • Supporting general finance administration and ad hoc duties as required Person Specification • Experience working with legal cashiering or client accounting systems • Strong reconciliation and financial administration skills • High level of accuracy and attention to detail • Strong organisational and time management skills • Ability to work under pressure in a busy environment • Excellent communication skills • Professional, friendly, and client-focused approach • Team player with a proactive and flexible attitude Benefits • 25 days holiday + bank holidays • Discretionary bonus and profit share scheme • Private medical cover • Charity day allowance • Employee discount platform • Wellbeing initiatives and structured development opportunities Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful

As Operations Manager you will ensure the effective management and delivery of a portfolio of projects on the Bacton site throughout the RIIO T3 period, ensuring programme requirements are met whilst working in line with both Company and regional objectives and achieving the client and customer aspirations and expectations. To manage contracts to achieve targets in respect of safety, time, cost, quality and customer satisfaction. Previous experience of working on Gas Transmission projects is essential. Specific Responsibilities • Accountable for the successful management of live and mobilising contracts, attending pre-contract and contract meetings, devising a strategic programme of works at the start of the contract and continually monitoring progress to ensure contracts achieve targets in respect of safety, time, cost, quality and customer satisfaction. • Responsible for the tendering of new works within the Terminal and ensuring the submissions are accurate and meet the clients expectations. • Responsible for the coordination of design, quality management, resource planning, defects management and out of hours working, ensuring appropriate procedures and documentation are in place in line the Contract requirements. • Leading the Project Management team ensuring an excellent level of project performance, meeting UI and client KPIs • Manage the Company’s obligations and rights under the terms of the contracts. • Function as a visible and active leader of SHEQ, promoting exacting standards of health and safety and environmental management by attending Health & Safety Meetings, developing Health and Safety Plans, ensuring compliance with Company procedures, conducting SHEQ and quality audits and setting a good example. • Ensure that all SHEQ activity and reporting is accurate, legally compliant and within group policies, highlighting and resolving concerns when identified. Forging a robust relationship with SHEQ team advisors and managers. • Ensure that contracts are staffed adequately and led and managed effectively and maintain high levels of commitment and morale; always ensure that good two-way communication occurs. Ensuring dedicated team ethic. • Actively support the Operations Director in the management of areas of opportunity and risk that may impact the business plan. Always lead your team by example and ensure the client is a centre of excellence. • The Operations Manager will be responsible for developing and establishing excellent working relationships through effective communication with Clients and Stakeholders. Consulting with Clients to build trust and enhance understanding, attendance at meetings, chairing weekly meetings to a prescribed agenda and attendance at Client events. • Lead all the People responsibilities for the team including undertaking and monitoring the completion of Performance & Development Reviews, supporting and coaching team members to achieve both individual and business objectives. • Provide up to date and accurate reports on the Contract progress and highlight any potential risk to the relevant parties. • Responsible for ensuring strong working relationships are maintained on the Contract by the Operations and Commercial teams to ensure good financial and programme controls are in place and ensuring that any financial implications are discussed and progressed with the Commercial team. Qualifications • Industry related degree and/or relevant membership of professional body (MCIOB/MICE). • Appropriate CSCS card • Demonstrable experience of delivering multiple contracts • Experience and knowledge of Quality Management systems and processes • Ability to plan and coordinate effective resource allocation including supply chain, staff, directly employed operatives etc. • Ability to lead large high performing multiple disciplined teams to ensure high standards of safety, excellent service delivery and sound financial outcomes • Knowledge of document management system. • Proficient using Microsoft Office programmes; incl. Excel, Word, Outlook, MS Project • Valid driving licence People are our business worldwide Orion Group was founded in 1987 and is now one of the largest, independent, international recruitment companies. We have a network of 200 employees working from 24 offices, delivering a range of services – Talent Acquisition, Recruitment Outsourcing Services, Retained Search, Global Workforce Solutions, Completions & Commissioning and Materials Management – across 68 countries. As a global leader in workforce solutions, we recruit personnel across the Engineering & Technical, Office & Commercial, Scientific and Skilled Trades disciplines, for sectors including Oil & Gas, Life Science, Power & Utilities, Constructions & Infrastructure, Manufacturing and Renewables

Job descriptionBusiness Manager - Audi NorwichCreate experiences you can be proud of.Leading with ambition and integrity, as a Business Manager you'll drive a team of sales executives to deliver exceptional customer experience and bring smiles to your customers' faces.Working to become the World's Most Trusted Automotive Retailer, you'll be able to develop your skills while being a role model to your team, allowing them to fulfil their potential too.What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and rechargeSave money every day with our exclusive retail discountsDrive a great deal with discounts on new and used cars, plus servicing offersPlan for the years ahead with our company pension schemeBalance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matterCommute for less with our cycle-to-work schemePrioritise your wellbeing with dedicated support for you and your family24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easilyMake a difference with a paid day to volunteer in your communityInvest in your future with our company share purchase planEarn financial rewards when you refer a friend to join the teamKeep learning and growing with our training and development opportunities for everyone.Life assurance with the option to increase coverWe're open to flexible working options - just askWhat you'll do day to day Drive the sale of finance and insurance products to customers, with weekly monitoring of penetration ratesIdentify opportunities to increase profitability through upselling finance & insurance productsAssist in the development of sales strategies to increase sales revenue, customer retention, and overall business performanceEnsure full compliance with regulatory and sales processes, prioritising fair treatment of all customersCollaborate with Sales Executives to uphold high standards of customer satisfaction and operational excellenceDeliver exceptional customer service, fostering loyalty and generating referralsMaintain organised administration and uphold housekeeping standards for a professional work environmentHelpful skills and qualificationsDon't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Solid experience in offering finance and insurance solutions to customers, with a thorough understanding of FCA compliance and regulationsProven expertise in supervising and managing the end-to-end sales processAbility to deliver outstanding customer experiences with energy, enthusiasm and professionalismAdaptable approach to tailoring finance packages that meet individual customer needsDemonstrated success in meeting deadlines and achieving targets, supported by excellent communication and interpersonal skillsHighly organised and the ability to multitask effectively, ensuring efficiency and attention to detailMust hold a valid UK driving licenceWe value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect - Integrity - Transparency - Teamwork - ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.TPBN1_UKTJ

Care Home Manager Location: Norwich, Norfolk Salary: £65,000 per Annum + Excellent PRP Bonus + Relocation Package PSR Solutions are proud to be working in partnership with a highly reputable & award-winning care provider to recruit an exceptional Care Home Manager for their small, boutique care home in Norwich, Norfolk. Our client is seeking an experienced leader, who is ready to embrace an exciting new challenge in a rewarding environment. Role: As the Home Manager, you will be responsible for the daily operations of the nursing home, ensuring it delivers the highest standards of person-centred nursing care. You will lead a dedicated team to provide a safe, welcoming, and nurturing environment for residents. You will play a key role in driving occupancy, maintaining regulatory compliance, and achieving financial targets. Reporting to the Operations Manager, you'll have the autonomy and support to make a real impact on residents' lives and the local community. Key Responsibilities Provide inspirational leadership to a committed staff team, fostering a culture of compassion and kindness Oversee recruitment, training, and retention of skilled care professionals Maintain compliance with CQC standards and all relevant care legislation Manage the home's budget and ensure financial targets are met Develop and implement marketing plans to maintain full occupancy and promote services to potential residents and their families Build and nurture relationships with residents, families, and key stakeholders Continuously evaluate and improve the home's performance Manage risks and maintain a safe, secure environment for allSkills and Attributes: Previous experience managing a nursing / residential home Strong understanding of CQC standards and regulatory compliance Commercially minded with experience in driving occupancy and growth. Confident communicator and inspirational leader with a proven ability to recruit, develop, and retain staff Committed to community engagement and maintaining a strong local reputationEducation and Qualifications: Ideally NMC-registered with post-registration experience, though this is not essentialBenefits Tailored Relocation Package Excellent Performance Related Bonus Comprehensive training programmed & career development opportunities Employee Assistance & Blue Light Card SchemeApply today or get in touch with Shaheena @ PSR Solutions for a confidential discussion. (phone number removed)

Description Verisk is a global leader in data analytics and technology, helping businesses make smarter decisions, manage risk, and improve outcomes. Across insurance, financial services, and many other industries, our solutions combine deep industry expertise with leading technology to solve complex challenges at scale.We're looking for a Database Developer to solve complex data quality, reconciliation and migration challenges across multiple systems and production datasets.Working within a team of six Database Developers, you'll develop integrations, support production systems, investigate data issues and support a major data migration and modernisation programme.Ideal for someone who enjoys untangling complex data problems, validating migration outcomes and working with messy real-world datasets.Responsibilities Investigate and resolve data quality issues across multiple systemsDevelop ETL processes, data migrations and reconciliation solutions to ensure data integrityContribute to database design, performance, security, backup and compliance standardsWork within the SDLC using Git source control, JIRA and CI/CD pipelinesManage database access, security and availability requirementsUse AI-assisted development toolsQualifications Essential Requirements:Experience with SQL Server and PostgreSQLExperience creating, maintaining and troubleshooting ETL processesStrong SQL skills, including complex joins, data reconciliation and stored procedure developmentDetail-oriented, methodical and self-directed approach to problem solvingA love of technology and desire to continuously learn and improveHighly Desirable:Experience with non-relational databases, particularly ledger-style data modelsExperience with databases in the AWS Cloud, such as Aurora, DynamoDB and AWS GlueExperience with large, complex or mixed-quality datasetsExperience within Insurance, Claims, Fraud or Financial ServicesGDPR and Information security awarenessExperience of producing test data for QA environmentsWorking with API integrations (JSON, Restful etc)Working with .NETTPBN1_UKTJ

An excellent opportunity has arisen for an Accounts Associate to join a well-established and forward-thinking accountancy practice based in Norwich. The Role: As an Accounts Associate, you will support the preparation of accounts and financial information for a varied portfolio of clients while developing your technical knowledge within a collaborative and supportive team. This role is ideal for someone looking to further their career within practice. Key Responsibilities: • Assist with the preparation of statutory accounts for a range of clients. • Support the preparation of management accounts, reconciliations and financial reports. • Build and maintain strong relationships with clients, responding to routine queries. • Work closely with colleagues to ensure deadlines are met and work is completed to a high standard. • Assist with reviewing financial information and ensuring compliance with accounting standards. • Contribute to a collaborative team environment and continue developing your technical skills. Skills & Experience: • AAT qualified or currently studying towards AAT. • Previous experience within an accountancy practice or similar finance environment. • Good understanding of accounts preparation. • Strong analytical and organisational skills. • Excellent communication and client relationship skills. • Competent using Microsoft Office, with experience of Xero or other cloud accounting software desirable. • Personal tax knowledge would be advantageous but is not essential. Flexible and hybrid working is available, along with excellent training and career development opportunities. Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful

Registered Care Home Manager Location: Norwich, Norfolk Salary: £65,000 per annum (DOE) + Bonus Scheme Job Type: Full-Time, Permanent An experienced and dedicated Registered Care Home Manager is required to lead a well-established elderly care service. You will be responsible for the overall management of the home, ensuring high standards of care, regulatory compliance, team development, occupancy growth, and financial performance. Key Responsibilities for the home manager include: Lead and develop a high-performing care team. Ensure compliance with CQC regulations and industry standards. Deliver outstanding person-centred care. Manage budgets and overall home performance. Drive occupancy through relationship building and local networking. Maintain strong relationships with residents, families, and healthcare professionals. About You Previous experience managing a nursing and/or residential care home. Strong knowledge of CQC requirements. Proven leadership and people management skills. Commercial awareness with experience managing occupancy and budgets. Passionate about delivering exceptional resident outcomes. NMC registration desirable but not essential. Benefits for the home manager include: Performance-related bonus scheme Additional profit-based incentives Career development opportunities Employee Assistance Programme Blue Light Card reimbursement Enhanced annual leave based on service Paid DBS NMC renewal support (where applicable) Apply today for a confidential discussion regarding this opportunity

We’re seeking a passionate Self Employment Adviser to support individuals across Norfolk and Suffolk to start, sustain, and grow their businesses. This is a rewarding role where you will make a real impact by helping participants overcome barriers and achieve sustainable outcomes. You’ll manage a caseload, providing tailored advice and practical support including business planning, tax understanding, and financial forecasting. Using coaching strategies, you will motivate participants to progress and succeed, delivering both one-to-one and group sessions. Working closely with colleagues and stakeholders, you will maintain accurate records, meet performance targets, and ensure compliance with quality standards. You’ll also support events and initiatives that promote self-employment opportunities. We’re looking for a proactive, organised individual with strong self-employment knowledge, excellent communication skills, and confidence using Microsoft 365 and digital tools. Flexibility is required, including occasional evenings and weekends. At Seetec, we are committed to safeguarding, inclusion, and supporting people to achieve their full potential. In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £30,000 up to £32,000 per annum. (dependent on experience) with these great benefits: 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) 2 Volunteer Days Company Pension Scheme - 5% Employee 5% Employer Health Insurance Allowance Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance Annual Salary Increase Enhanced Maternity/Adoption and Paternity Pay Arrangements Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets Refer a Friend Scheme There’s also the opportunity to progress your career! Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed) . Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally within our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: Norwich Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm Closing Date: 21 July 2026 Key Responsibilities Progress a caseload of participants to successful outcomes using tailored coaching strategies to support business growth. Deliver high-impact training sessions on key business topics (e.g. tax returns, financial planning, asset management). Co-produce effective support plans with participants, providing practical guidance to help sustain and develop their businesses. Work collaboratively with operational teams and stakeholders to support participant progress and outcomes. Maintain accurate participant records and ensure full compliance with quality, safeguarding, and data protection standards. * Meet individual performance targets, including Quality and Compliance requirements. Skills and Experience Essential Strong knowledge of self-employment and the challenges individuals face when starting or growing a business. Experience delivering practical business advice, coaching, or employability support. Ability to motivate and inspire individuals using effective coaching or engagement strategies. Good understanding of the employability sector and available local business support services. Confident IT user, with experience of Microsoft 365 and digital delivery tools (e.g. Teams). Excellent organisational, planning, and interpersonal skills, with the ability to manage multiple priorities and work independently. Desirable Target-driven, high-performance environment Contractual requirements and quality standards Using IT systems to analyse training needs, monitor delivery, and report Additional Information SEETEC is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work. We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future. Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us” Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

Location: Norwich and surrounding areas Salary: £34,000 - £36,000 per annum depending on experience + company car We’re looking for a Cleaning Account Manager to oversee cleaning operations for a collection of schools and commercial contracts across Norwich and the surrounding areas. This role is ideal for an organised, people-focused leader who is passionate about motivating teams, building strong relationships, and ensuring high-specification cleaning standards are consistently achieved. You’ll be the main point of contact for our clients, helping to deliver exceptional high-level service every day. This position sits within our Eastern Cleaning Division, with our specialist cleaning service designed for workplaces where the look and feel of the environment directly impacts employee wellbeing, productivity, and brand perception. As Cleaning Account Manager, you’ll: • Maintain excellent client relationships and ensure high levels of satisfaction, ensuring support for your team to consistently deliver exceptional service. • Prepare for and manage school deep cleans and periodic work • Carry out audits, prepare reports, and deliver projects in collaboration with the senior management team. • Organise regular meetings with clients to review contract performance and specifications. • Ensure full compliance with Health & Safety procedures and regulations. • Continuously seek opportunities to improve services, drive efficiencies, and add value for clients. As Cleaning Account Manager, you’ll have: • Strong people management skills and a passion for delivering excellent customer service with high attention to detail and organisation • High-level communication and customer service, delivered both face-to-face and across emails. • The ability to plan ahead, stay calm under pressure, and engage with stakeholders at all levels. • Experience with budgeting, financial forecasting, and contract performance monitoring. • A good understanding of Health & Safety within the cleaning or facilities management industry. What we offer you The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What’s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get: • Employee Ownership – You are part of our success! • 33 days holiday (including bank holidays) • Company sick pay • Maternity and paternity leave support • Life assurance cover • 24/7 GP access, plus mental health, wellness, financial, and legal support • Two paid volunteering days per year – Give back to a cause that matters to you • Exclusive perks and discounts – More than 250 deals available • Ongoing training and development – From apprenticeships to leadership programs • Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way • Recognition and rewards – Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security clearance (DBS) is required for this role

Financial Director Norwich, Norfolk Competitive Salary + Benefits Full-Time | Permanent Are you a strategic finance leader looking for your next challenge? Our client, a well-established and growing organisation based in Norwich, is seeking an experienced Financial Director to join their senior leadership team. This is a pivotal role for a commercially minded finance professional who can provide strategic direction, drive financial performance, and support the continued growth of the business. Reporting directly to the Managing Director and working closely with key stakeholders across the organisation, you will play an instrumental role in shaping business strategy whilst ensuring robust financial management and governance. Key Responsibilities Lead and develop the finance function, ensuring efficient and accurate financial operations. Provide strategic financial advice to the Board and senior management team. Prepare and present monthly management accounts, budgets, forecasts, and financial reports. Drive financial planning and analysis to support business growth and profitability. Manage cash flow, treasury, and working capital requirements. Ensure compliance with all statutory, regulatory, and tax obligations. Oversee year-end accounts and liaise with external auditors, accountants, and banking partners. Identify opportunities for process improvements, cost savings, and operational efficiencies. Support investment decisions, business planning, and commercial negotiations. Lead, mentor, and develop members of the finance team. About You The successful candidate will possess: ACA, ACCA, CIMA or equivalent professional qualification. Significant experience operating in a senior finance leadership role. Strong commercial awareness with the ability to influence strategic decision-making. Excellent financial planning, budgeting, and forecasting expertise. Exceptional analytical and problem-solving skills. Experience managing and developing finance teams. Strong communication skills with the ability to engage effectively at Board level. A proactive and hands-on approach combined with excellent attention to detail. What's on Offer? Competitive salary and benefits package. Opportunity to play a key role in the strategic direction of the business. Supportive and collaborative working environment. Long-term career development opportunities. Norwich-based role with a successful and growing organisation. If you are an experienced Financial Director or a senior finance professional ready to step into a strategic leadership position, we would love to hear from you. To apply, please submit your CV or contact Highbury Recruitment for a confidential discussion

Role: 7.5 Tonne Driver - Secure Collection & Manual Handling Role Location: Norwich, N616, 2JZ Salary: £32,498.65 per a year Hours a week: 45 hours, (05.00/06.00 - 15.00/16.00) Days of work: Monday to Friday (No Night Shifts) Contract type: Permanent This isn’t your typical driving role. As a 7.5 Tonne Driver - Secure Collections Operative, you’ll combine professional driving with hands-on, physical work as part of our secure collections team. You’ll be visiting client sites, collecting confidential documents, and ensuring their safe and secure transport for destruction. This role involves regular manual handling and lifting, so it’s well suited to someone who enjoys being active and takes pride in doing a job that keeps them moving throughout the day. Duties & Responsibilities: Handle and move heavy sacks of paper, emptying them into secure containers and transporting them to the vehicle Collect and transport a variety of waste streams, including confidential paper, IT equipment, WEEE, DMR and other secure materials Work across small & large customer sites, transporting paper waste between collection points, which may involve extended periods on your feet, long corridors, and stairs Represent Restore Datashred in a professional manner, delivering excellent customer service and maintaining positive client relationships Carry out daily vehicle checks, completing defect sheets and reporting any issues promptly Ensure all equipment required for the day’s duties is loaded and secured before leaving the depot Review job sheets and plan your route effectively Use the PDA to record daily collection activities and customer information Ensure all paperwork is completed for each job and securely hand in copies at the end of each shift Keep all materials safe and secure during loading, transport, and deliveryAbout you: Hold a full UK Category C1 driving licence Confident with manual handling and physically demanding work Good understanding of tachograph use and the Working Time Directive, ensuring compliance with all driving and working hour regulations Professional and customer-focused, with strong communication skills Able to maintain confidentiality and discretion at all times Reliable, organised, and proactive in getting the job done safely and efficientlySome of our benefits include: Annual Leave – 23 days + bank holidays Life Assurance – 2x basic annual salary Bereavement Counselling – Support during difficult times Free Onsite Parking Employee Assistance Programme (EAP) – Confidential counselling via Health Assured Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40) Access to Stream - Stream is a financial wellbeing app that allows you to track your earnings in real time and access a percentage of your pay as soon as you’ve earned it. You can also save directly from your wages, set financial goals, and get money management tips, all designed to help you budget better and reduce financial pressure between paydays.Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so

We are seeking a Senior Project Manager to play a key role managing our client in key Gas Transmission Asset Upgrades. The role will involve working in a dynamic and fast paced organisation and will afford the candidate the opportunity to work on strategic projects and stakeholder management, developing further within the role of project management. Duties and Responsibilities • Take all necessary actions to ensure that work is carried out within the project requirements and timescales. Managing the Company’s obligations and rights under the terms of the contract. • Preparing and maintaining project documentation, including Risk Register, Issue Register, Daily Log, Project schedules, Project Budgets and Governance approvals; • Provide up to date and accurate reports and presentations on the Project progress and highlight any potential risk to the relevant parties. • Responsible for developing and establishing excellent working relationships through effective communication with the Client, designers and Stakeholders. Liaising with Client to build trust and enhance understanding. Attendance at meetings and attendance at Client events. • Support / help facilitate project meetings and support on accurate recording of meetings. • In conjunction with the project manager and Quantity Surveyor, the preparation of accurate CVR’s, the achievement and improvement of the project target profitability, the identification of project risks and opportunities and advise on forecast monthly turnover. • Promote high standards of health and safety and environmental management by attending Health & Safety Meetings, developing Health and Safety Plans, ensuring compliance with Company procedures, carrying out SHEQ and quality audits and setting a good example. • In conjunction with the other internal teams assess, select and appoint the sub contractors based on their financial and quality of work performance. Undertake regular reviews to ensure work is being carried out to a high and safe standard. Agree scopes of each sub-contract package. • Travel within the UK to various locations shall be required regularly. Qualifications • You will have 10+ years relevant experience preferably with a construction / energy / engineering background. • Technical knowledge of Gas process systems would be advantageous. • Awareness of key aspects of commercial management, including scope, change and forecasting management. • Working knowledge of CDM 2015 Regulations the Designer and principal Contractor’s role. • Knowledge of the industry, environment and context, experience working within a similar regulated utility environment; experience delivering gas projects is desirable. • Excellent communication and written skills with the ability to communicate technical concepts to a non-technical audience; • Full, clean drivers licence. People are our business worldwide Orion Group was founded in 1987 and is now one of the largest, independent, international recruitment companies. We have a network of 200 employees working from 24 offices, delivering a range of services – Talent Acquisition, Recruitment Outsourcing Services, Retained Search, Global Workforce Solutions, Completions & Commissioning and Materials Management – across 68 countries. As a global leader in workforce solutions, we recruit personnel across the Engineering & Technical, Office & Commercial, Scientific and Skilled Trades disciplines, for sectors including Oil & Gas, Life Science, Power & Utilities, Constructions & Infrastructure, Manufacturing and Renewables

We’re seeking a passionate Self Employment Adviser to support individuals across Norfolk and Suffolk to start, sustain, and grow their businesses. This is a rewarding role where you will make a real impact by helping participants overcome barriers and achieve sustainable outcomes. You’ll manage a caseload, providing tailored advice and practical support including business planning, tax understanding, and financial forecasting. Using coaching strategies, you will motivate participants to progress and succeed, delivering both one-to-one and group sessions. Working closely with colleagues and stakeholders, you will maintain accurate records, meet performance targets, and ensure compliance with quality standards. You’ll also support events and initiatives that promote self-employment opportunities. We’re looking for a proactive, organised individual with strong self-employment knowledge, excellent communication skills, and confidence using Microsoft 365 and digital tools. Flexibility is required, including occasional evenings and weekends. At Seetec, we are committed to safeguarding, inclusion, and supporting people to achieve their full potential. In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £30,000 up to £32,000 per annum. (dependent on experience) with these great benefits: 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) 2 Volunteer Days Company Pension Scheme - 5% Employee 5% Employer Health Insurance Allowance Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance Annual Salary Increase Enhanced Maternity/Adoption and Paternity Pay Arrangements Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets * Refer a Friend Scheme There’s also the opportunity to progress your career! Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed) . Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally within our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: Norwich Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm Closing Date: 21 July 2026 Skills and Experience Essential Strong knowledge of self-employment and the challenges individuals face when starting or growing a business. Experience delivering practical business advice, coaching, or employability support. Ability to motivate and inspire individuals using effective coaching or engagement strategies. Good understanding of the employability sector and available local business support services. Confident IT user, with experience of Microsoft 365 and digital delivery tools (e.g. Teams). Excellent organisational, planning, and interpersonal skills, with the ability to manage multiple priorities and work independently. Desirable Target-driven, high-performance environment Contractual requirements and quality standards Using IT systems to analyse training needs, monitor delivery, and report

Head of Operations – Leeway Domestic Violence and Abuse Services is looking for a Head of Operations to join their team on a part-time (30 hours per week), permanent basis, based in Norwich, Norfolk, with hybrid working available. Fantastic company benefits include: Competitive Salary:£58,000 FTE (pro rata for 30 hours per week) Holiday: 25 days annual leave plus bank holidays (pro rata) Pension: 6% employer pension contribution About the role: This is an exciting opportunity to join Leeway's Senior Management Team as their Head of Operations and play an important role in shaping and delivering high-quality services that support individuals affected by domestic abuse. Working closely with the Chief Executive, you will provide strategic leadership, operational direction, and governance support, ensuring services are delivered effectively, safely, and in line with organisational objectives. As Head of Operations, you will lead on the implementation of operational plans, oversee service quality and performance, support the development of new services, and ensure that service users remain at the heart of all decision-making and service delivery. Your key duties will include: Lead the operational delivery of Leeway's services, ensuring they meet contractual requirements, quality standards, and organisational objectives. Work closely with the Chief Executive to drive the operational elements of the strategic plan and deputise in their absence when required. Provide leadership, management, and support to Service Managers, ensuring effective performance, development, and accountability across all services. Lead on quality assurance, service monitoring, performance reporting, and the analysis of service data to demonstrate impact and outcomes. Ensure compliance with safeguarding, health and safety, confidentiality, data protection, and all relevant policies and procedures. Oversee the effective use of staffing, financial, and operational resources, including staff training and development programmes. Support organisational growth and sustainability through fundraising, tender opportunities, service development, stakeholder engagement, and Board reporting. About you: As Head of Operations, you will be an experienced operational leader with a strong track record of managing services, leading teams, and driving organisational performance. You will be confident working at a strategic level while maintaining a clear focus on service quality, compliance, and continuous improvement. As Head of Operations, you will possess excellent leadership, communication, and stakeholder management skills, alongside the ability to analyse performance data, manage risk, and deliver positive outcomes. Experience of leading operational services within the charity, public, health, social care, or community sector would be highly advantageous. Passionate about making a difference, you will be committed to ensuring service users remain at the heart of service delivery and development, while supporting a culture of inclusion, collaboration, and excellence. About Leeway Domestic Violence and Abuse Services: Leeway is a leading provider of support services for adults, children, and young people experiencing domestic abuse across Norfolk and Suffolk. Through specialist services, advocacy, and support, Leeway works to ensure that individuals can live safer lives free from abuse while having their voices heard and their needs met. If you have the relevant skills and experience for this Head of Operations role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. Additional keywords: Head of Operations, Operations Manager, Senior Operations Manager, Charity Management, Service Delivery, Strategic Leadership, Operational Leadership, Quality Assurance, Governance, Compliance, Safeguarding, Service Development, Stakeholder Management, Performance Management, Senior Management Team, Third Sector, Social Care, Charity Jobs, Norwich Jobs, Domestic Abuse Services. This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application

Remote Mortgage Advisor - Self-Employed OTE £75,000+ | Fully Remote | Flexible Hours Lloyd Recruitment Services are working with a well-established financial services firm now seeking a Self-Employed Mortgage Advisor to join their growing team. This is an ideal opportunity for an experienced, qualified advisor who thrives working independently while enjoying the flexibility of a home-based setup. What's on Offer: • Self-employed position with uncapped earning potential, • OTE £75,000+, • Fully remote working - must be UK based due to ad hoc travel to the office, • Leads provided and admin support available, • Access to a wide panel of lenders and protection providers, • Flexible working hours - you're in control The Role: You'll provide tailored mortgage and protection advice to a range of clients, guiding them from initial enquiry through to application. With strong communication skills and a client-first mindset, you'll ensure each individual receives clear, honest, and expert advice to support their financial goals. Key Responsibilities: • Advising clients on suitable mortgage and protection products, • Managing end-to-end applications with lenders and insurers, • Maintaining up-to-date knowledge of market trends and compliance regulations, • Working toward agreed income targets through proactive lead follow-up, • Delivering outstanding customer service to encourage repeat business and referrals What We're Looking For: • CeMAP (or equivalent) qualification (essential), • Previous experience as a Mortgage Advisor, • Proven ability to manage your own caseload, • Strong knowledge of current mortgage and protection products, • Motivated, proactive and able to work independently, • Excellent communication and relationship-building skills Pre-Employment: A full credit check will be required prior to onboarding. Refer a Friend! Know someone who would be a great fit for this role? Refer them and receive a retail voucher worth up to £500 if they are successfully placed! Full details can be found on our website. How to Apply: If you meet the requirements and are interested in this opportunity, please submit your CV and a cover letter outlining your experience and suitability for the role. Due to the high volume of applications, only shortlisted candidates will be contacted. If you have not received a response within 5 days, please assume your application has not been successful on this occasion. By applying for this vacancy, you accept our Privacy and GDPR Policy (available on our website) and consent to being contacted regarding your application.

We are seeking an experienced finance professional to join a growing, multi-division construction group based in North-West London as a Bookkeeper. This is a newly created role due to continued business growth and offers the opportunity to work across a diverse portfolio of specialist companies within the construction and infrastructure sectors. The successful candidate will report to the Finance Director and play a key role in managing financial operations, ensuring compliance, and supporting ongoing improvements. This role offers hybrid working with only one day per week required in the office. Our client operates across several entities including construction, residential, civil engineering, and technical research. With centralised financial oversight, they are committed to excellence, compliance, and continuous improvement. Key responsibilities include managing recurring and complex finance matters across all group companies, overseeing CIS compliance including subcontractor onboarding, HMRC verification, submissions and reporting, supporting VAT returns and maintaining compliance records, and handling payroll across the group including PAYE, pensions, and statutory submissions. The role also includes banking tasks such as supplier payments, reconciliations, and cash flow monitoring. You will serve as a key link between the Finance Coordinator, General Manager, and Finance Director, producing monthly reports and helping to improve financial processes across the group. Candidates should be AAT qualified, studying towards AAT, or qualified by experience. Solid experience in a finance role, preferably within construction or a multi-entity group, is desirable. Strong knowledge of CIS, VAT, PAYE, and HMRC compliance is required, along with experience in payroll processing and banking. Proficiency in QuickBooks is also desirable but not essential. The ideal candidate will have excellent attention to detail, strong organisational skills, and the ability to work independently while communicating effectively across teams. The role offers a salary of £30,000 to £40,000 per annum depending on experience, plus a 5% annual bonus. It includes 25 days holiday plus bank holidays (pro-rated for part-time), a company pension, and the opportunity for remote working. Both full-time and part-time applications are welcome. If you are ready to join a dynamic and expanding organisation and contribute to its financial success, we would love to hear from you. Please apply now to be considered.

I am recruiting for a Charity Accountant to play a pivotal role in strengthening the charity accounting of the local authority. This position is central to ensuring the financial reporting is accurate and compliant. All applicants must have relevant experience in the preparation of Charity/Trust Accounts and be fully conversant in Charity Commission regulatory requirements. The role will be for 6 months and paying upto £550 p/day Key Responsibilities: • Statement of Accounts preparation: Review and critically appraise draft accounts and produce others where required., • Financial review and rectification: Conduct a thorough review of existing financial records to identify and correct historical errors and inconsistencies. This includes working closely with the external firm preparing our 2025/26 accounts to ensure all data is robust and accurate., • Review of Accounting Records: Collaborate with our property team and an external party to conduct a full review of the accounting records. A critical part of this role is to help resolve ongoing challenges in getting accurate accounting information from the Property department for one of the Trusts., • Balance sheet management: Support the council review of its balance sheet., • Governance & Compliance: Assist in improving financial governance. This involves implementing clearer policies and procedures to ensure our financial practices are robust and transparent., • General Support: Provide flexible support to the wider finance team on various company-wide and balance sheet-related tasks as needed, helping to streamline operations. This is a hands-on position that requires a strong attention to detail and the ability to work collaboratively to overcome long-standing issues. If you are interested, please apply

We are working with a public sector institution based in King's Lynn, West Norfolk to recruit a Capital Accountant on an initial six-month interim contract. There is potential for the role to be extended or become permanent. The role is offering a salary of £60,000 per annum and is based on a hybrid working model, requiring one to two days per week on-site and the rest working from home. Applicants must be fully qualified (ACA, ACCA, CIMA or equivalent). Previous experience working within the NHS or not-for-profit sector is highly desirable. The role will involve managing capital project accounting, maintaining accurate asset records, and producing financial insights to support capital planning. You will also be responsible for ensuring compliance with financial reporting standards and contributing to internal and external audits. This is a great opportunity for a qualified accountant seeking a varied role within a purpose-driven organisation. Apply now to be considered or contact us for further details.

Job Title: Business Analyst / Data Analyst – Banking Domain Location: London or Edinburg Job Type: Contract/ Hybrid Experience: 8+ years Domain: Banking / Financial Services Job Summary: We are seeking a highly skilled Techno-Functional Business Analyst / Data Analyst with strong experience in the banking domain to join our team. The ideal candidate will bridge the gap between business and technology, working closely with stakeholders, product owners, and technical teams to define, design, and deliver data-driven solutions. The role requires a blend of domain knowledge, analytical thinking, and hands-on technical skills. Key Responsibilities: Act as the liaison between business stakeholders and technical teams to gather and document functional and non-functional requirements. Translate business needs into detailed specifications, data models, and interface definitions (e.g., Swagger / JSON APIs). Analyze large sets of banking data for insights and trends, supporting data-driven decision-making. Write complex SQL queries for data extraction, transformation, and analysis. Support the development and testing of data pipelines, reports, and dashboards. Assist in UAT (User Acceptance Testing) and validation of end-to-end solutions. Prepare BRD, FRD, use cases, process flows, and mapping documents. Collaborate on solution design, data architecture, and systems integration (e.g., with core banking, payment gateways, or third-party platforms). Ensure compliance with data privacy and banking regulations such as Basel III, GDPR, or local regulatory requirements. Required Skills & Experience: 5+ years of experience as a Business Analyst or Data Analyst in the banking or financial services sector. Strong understanding of banking operations – retail, corporate, payments, lending, treasury, or risk. Technical expertise in: SQL, data analysis, and data visualization tools (Power BI/Tableau/Qlik) APIs (knowledge of JSON, RESTful services, Swagger/OpenAPI specs) Excel, ETL tools, and basic scripting (Python is a plus) Experience working in Agile/Scrum environments. Strong documentation and communication skills. Ability to collaborate with cross-functional global teams.

Take on a career-defining leadership role with a respected Chartered financial planning firm. As Head of Financial Planning, you will lead a team of talented planners, shape the way advice is delivered, and play a central role in driving the firm’s growth and client outcomes. This is a high-impact position for an experienced leader or senior financial planner who thrives on mentoring others, improving processes, and influencing business strategy while maintaining the highest standards of technical and client excellence. Your Impact • Lead and inspire: Take responsibility for the firm’s financial planners, setting the tone for technical excellence, compliance, and client outcomes., • Shape the advice journey: Partner with paraplanners and support staff to streamline processes, ensuring a seamless, high-quality client experience., • Grow the business: Support advisers in winning and retaining clients, driving revenue growth in a sustainable, client-first way., • Act as the voice of the planners: Represent the planning team at senior level, influencing business decisions and driving continuous improvement., • Lead by example: Maintain your own client relationships and demonstrate best-practice holistic financial planning. About You • Chartered Financial Planner (or close to completion) with strong holistic and technical planning skills., • Proven experience leading or mentoring a team of financial planners/advisers, or operating in a senior client-facing capacity with leadership responsibilities., • Skilled in cashflow modelling and comfortable with complex financial planning cases., • Commercially minded but committed to client outcomes and long-term relationships., • A natural leader who enjoys developing others and shaping a positive team culture., • Ideally, able to transition an existing client book or professional network. What’s on Offer • Attractive package: £80,000 – £100,000 base salary plus performance bonus and benefits., • Strategic influence: A genuine opportunity to shape how advice is delivered and how the planning function grows., • Full support infrastructure: Paraplanning, admin, and lead generation provided, allowing you to focus on leadership and high-value work., • Professional culture: Work with a Chartered, client-focused firm that values collaboration, quality, and care., • Career progression: Pathway to senior leadership, with scope for equity discussions for the right individual. This is your opportunity to make a lasting impact — leading a planning function, developing people, and helping grow a respected firm that puts quality advice and client relationships first. Apply now to explore how this opportunity can accelerate your career.

Financial Planner – Inherit HNW Clients & Build Your Future with the Backing of a National IFA £70,000 – £80,000 Basic + High-Quality Clients + Bonus (OTE £100k+) | Flexible Working | Full Paraplanning & Admin Support Are you a driven Financial Adviser seeking the perfect blend of autonomy and backing from a nationally recognised IFA firm? This is your opportunity to take over an established portfolio of high-net-worth clients, benefit from a regular flow of quality leads, and receive the support and infrastructure needed to scale your business – all while enjoying the security of an employed salary of up to £80,000. Why This Opportunity Stands Out This isn't a cold-start role or commission-only proposition. It's a chance to plug into a proven, professional advice framework with existing client relationships, full admin and compliance support, and high-value new enquiries delivered to you consistently. Whether you're stagnating in your current role, tired of limited leads, or looking for long-term career support with a respected name in the market – this opportunity is designed for you. What You’ll Get £70,000 – £80,000 basic salary depending on experience Realistic OTE of £100k+ through a transparent and rewarding bonus structure Immediate HNW client bank from retiring advisers (average portfolio size £500k+) Ongoing, high-quality leads from established introducer relationships and digital channels Hybrid working model – blend of remote and regional office work Paraplanning, admin & compliance support – so you can focus on advising Full tech stack and CRM to streamline your client work Pension, DIS, private medical, and other flexible benefits Chartered support – Full backing for further qualifications and CPD What You'll Be Doing Take ownership of a loyal HNW client bank and nurture long-term relationships Provide fully independent, holistic advice across pensions, investments, IHT, protection, and retirement planning Convert warm, qualified leads into valuable client relationships Collaborate with in-house paraplanners and admin support to ensure smooth and compliant advice delivery Contribute to ongoing growth, client retention, and service excellence What You’ll Bring Level 4 Diploma in Regulated Financial Planning (minimum) A track record as a Financial Adviser/IFA/Wealth Manager, ideally with experience serving HNW clients Strong relationship-building skills and commercial awareness A commitment to high ethical standards and delivering exceptional outcomes Ideal for... Advisers currently limited by a lack of leads or support Those working in self-employed models seeking more stability IFAs with client-facing experience who want to grow with national backing If you're ready to step into a role that offers both quality clients and serious earning potential – without starting from scratch – apply today and start the next chapter of your advising career.

Audit Senior – Public Practice Sittingbourne, Kent Competitive Salary & Benefits Are you an experienced audit professional looking to take the next step in your career? A well-established, forward-thinking accountancy practice in Kent is seeking an Audit Senior to join its dynamic team. We are proud to partner with a Top 20 firm that prides itself on its supportive culture, flexible working arrangements and commitment to professional growth. Alongside a competitive salary, you’ll benefit from career progression opportunities and a collaborative environment where your expertise is valued. As an Audit Senior, you will play a key role in leading audits for a diverse client portfolio, ensuring compliance with regulations while adding value through insightful financial analysis. Your responsibilities will include: • Managing audit engagements from planning to completion., • Reviewing financial statements and ensuring technical accuracy., • Supervising and mentoring junior auditors, fostering professional development., • Liaising with clients to provide strategic guidance and build lasting relationships. What We’re Looking For:, • ACA/ACCA qualification or equivalent., • Proven experience in external audit within public practice., • Strong technical knowledge and a proactive approach to problem-solving., • Excellent communication and leadership skills. Interested? Apply today to take the next step in your audit career! Contact our specialist public practice recruiter Andy Irvine on or email Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

_ is an On-Demand Talent Platform specialising in the IT and technology sector. We have an opportunity live at the moment looking for an Infrastructure Engineer (Virtualisation) with one of our enterprise clients. All proposals will be reviewed on the Gigged AI platform. In order to send a proposal please head to https://app.gigged.ai/find-a-gig/6gd09q70AEL and create a free talent profile. Start: ASAP Duration: 6-month rolling contract (likely 1–2 years) Rate: £550 per day (inside IR35) Location: Hybrid – 2 days per week in Sheffield office to start (may reduce once established) We are seeking an experienced Infrastructure Engineer (Virtualisation) to join a leading financial services organisation on a contract basis. You will design, build, and support enterprise virtualisation platforms across on-premises and hybrid environments, ensuring stability, performance, and regulatory compliance. This role is key to maintaining secure, resilient, and cost-effective infrastructure, enabling application and platform teams to deliver change safely. Virtualisation Platform Engineering & Operations Build, operate, and maintain enterprise virtualisation platforms (VMware vSphere/ESXi, Hyper-V). Provide day‑2 operational support: monitoring, troubleshooting, performance tuning, capacity optimisation. Execute patching, upgrades, firmware updates, and hardware lifecycle activities. Ensure high availability, clustering, failover, and recovery mechanisms. Platform Lifecycle & Capacity Management Own platform lifecycle processes: build standards, upgrades, decommissioning, technical refreshes. Conduct capacity planning and forecasting to meet business demand. Identify and remediate single points of failure; support disaster recovery testing. Automation & Standardisation Develop and maintain automation for provisioning and configuration (scripting/Infrastructure as Code). Standardise virtualisation builds, templates, and configurations. Support integration with cloud and container platforms in hybrid delivery models. Incident, Problem & Change Management Act as escalation point for complex incidents. Perform root cause analysis and implement preventive actions. Support controlled change execution following ITIL processes. Security, Risk & Compliance Ensure platforms meet security standards, hardening guidelines, and regulatory requirements. Support audits with documentation and operational evidence. Manage vulnerabilities, configuration drift, and access controls. Collaboration & Documentation Work closely with storage, network, OS, cloud, and application teams. Provide technical input for designs and onboarding. Maintain documentation, runbooks, and operational procedures. Essential: Experience with enterprise virtualisation (VMware vSphere/ESXi/vCenter or equivalent). Proven infrastructure engineering or platform operations experience in enterprise environments. Hands-on with upgrades, patching, performance tuning, troubleshooting. Knowledge of server hardware, storage, and networking related to virtualisation. ITIL-aligned operational experience. Strong analytical, troubleshooting, and documentation skills. Desirable: Experience in financial services or regulated industries. Scripting/automation experience (PowerShell, Python) and Infrastructure-as-Code. Knowledge of hybrid integration between virtualisation, cloud, and containers. Disaster recovery/business continuity experience. Personal Attributes: Ownership and accountability for platform stability. Ability to work in global, multi-disciplinary teams. Clear communication with technical and non-technical stakeholders. Proactive, focused on continuous improvement and risk reduction.

Hi, we’re Penfold. We’re on a mission to help everyone save enough to be comfortable in later life by making pensions accessible and engaging! There’s over a trillion pounds in UK pensions, but the industry is full of traditional providers with outdated products and poor customer service. Penfold is dragging the pension industry out of the dark ages with a platform built on modern technology. We’re demystifying pensions to make pension saving easy to understand, simple to manage, and genuinely valuable for savers and the businesses that support them. We’re a focused team of 50 based primarily across London and Tallinn, and have raised significant funding from some of the most successful FinTech investors in the world. We manage over £1bn of pension assets for over 100,000 savers and thousands of businesses, working with thousands of businesses and a growing network of accountants and financial intermediaries. We’re scaling fast, and partnerships are a huge part of how we grow. As we scale, we’re strengthening our sales team with a dedicated Account Executive focused on accountants and intermediaries. As an Account Executive - Accountant & Intermediary Partnerships, you’ll be responsible for converting qualified accountants, bookkeepers, and IFAs into active Penfold advocates. You won’t be cold-calling employers. Instead, you’ll work with SDRs who book meetings with accountants and intermediaries, and you’ll own the first substantive conversation: understanding their practice, their clients, and their existing pension workflows, then showing them how and why Penfold is the right solution to recommend. Your goal is simple: to win trust, drive conviction, and enable accountants and IFAs to place Penfold with their clients. This is a consultative, influence-led sales role, ideal for someone who’s sold successfully into the accounting ecosystem before and understands how intermediaries think, decide, and recommend. • Own a pipeline of SDR-qualified meetings with accountants, bookkeepers, and IFAs, • Run high-impact first meetings focused on discovery, education, and influence, • Clearly articulate why Penfold is the best pension option for their clients, • Convert intermediaries into active referrers and advocates, • Consistently hit or exceed monthly and quarterly revenue targets driven by intermediary-led placements Run effective partner-led sales cycles • Lead structure discovery to understand:, • The intermediary’s client base, • Existing pension providers and pain points, • Decision criteria and recommendation process, • Deliver tailored demos framed around client outcomes and compliance confidence, • Confidently handle objections around risk, regulation, trust, and switching, • Create urgency without pressure in a trust-based buying environment Work closely with SDRs and Partnerships • Partner tightly with SDRs to ensure high-quality handover and strong meeting context, • Feedback on messaging, ICP quality, and common objections from accountants, • Help refine qualification criteria to improve conversion from meeting -> active partner, • Collaborate with Partnerships, Marketing, and Product to improve intermediary enablement Contribute to sales excellence • Maintain accurate CRM hygiene, forecasting, and pipeline management, • Share insights from accountant and IFA conversations with the wider business, • Continuously improve how we sell to intermediaries as the channel scales This role is ideal for a commercially driven, consultative seller who enjoys influencing rather than hard-closing. You’ll thrive here if you like: • Complex, trust-based conversations, • Selling a regulated product where credibility really matters, • Helping intermediaries look good to their clients, • Owning a number and being accountable for outcomes, • Proven experience as a B2B Account Executive or similar closing role, • Experience selling to accountants, bookkeepers, IFAs, or financial intermediaries, • A track record of hitting or exceeding targets in a consultative sales environment, • Strong discovery, objection-handling, and demo skills, • Confidence selling regulated, trust-based, or mission-critical products Nice-to-haves • Knowledge of UK pensions, auto-enrolment, or workplace benefits, • Experience selling SaaS, FinTech, accounting software, or financial services, • Familiarity with compliance-led buying processes, • Experience in a scale-up or high-growth environment, • You consistently hit or exceed your revenue targets through intermediary placements, • SDR-qualified accountant meetings convert into active Penfold advocates, • Accountants and IFAs clearly understand, and confidently recommend, Penfold, • Penfold continues to grow as a trusted pension partner within the accounting ecosystem, • Intro Call – A quick chat to introduce you to Penfold, learn about your experience and aspirations, and answer any questions., • Task – A practical task that we’ll complete together to determine how you’d approach a similar scenario to the role, • Culture Fit Session – Meet one of our Co-Founders and team members to see if we’re a great fit for each other. We’re 100% committed to building a diverse and representative team. Whatever your background, gender, race, age, or ability – we’d love to hear from you. If you have any questions, feel free to ask (even anonymously)! We’re all about giving every candidate the best chance to shine. If you require any reasonable adjustments to the job description, application, or selection process, just let us know — we’d be happy to help. When it comes to hiring, we focus only on your skills, experience, and how you live our values. As part of our hiring process, we may record your interview and use AI tools to generate notes. This helps us capture details accurately and ensures a fair review by our hiring panel. By attending an interview with Penfold, you consent to the use of recording and AI-generated notes for this purpose. If you have any concerns or would prefer not to be recorded, please let us know in advance. We’re working hard to create a workplace where people feel empowered to do their very best work, make a big impact, and enjoy what they do. Here’s what we offer: • Competitive salary – we proactively review salaries to ensure fairness and progression, • Meaningful share options – you’ll own a part of Penfold and share in our success, • 10% pension contribution each month that you don’t need to match (on top of your salary), • Medical insurance – through Vitality, including private GPs, physio, counselling, and great discounts (think 50% off PureGym memberships, free Apple Watches, and more), • Unlimited holidays – we trust you to get the work done and take breaks when needed, • Great office space (https://theministry.com) – our private office is run by the Ministry of Sound!, • Free company lunch every week (think Borough Market and Mercato Metropolitano!), • Top-tier MacBook and WFH equipment to set you up for success, • Cycle to work scheme – buy a bike tax-free and spread the cost, • Learning & professional development – we support courses, events, and coaching to help everyone reach their goals, • Quarterly company socials – plus plenty of regular team meetups! Excited to join us? Apply now!

About StarComplianceStarCompliance is on a mission to make compliance simple and easy. Trusted globally by enterprise financial institutions, the user-friendly STAR platform empowers organizations to achieve regulatory compliance while safeguarding their integrity and business reputations. Through a customizable, 360-degree view of employee activity, the STAR software enables firms to automate the detection and resolution of potential areas of conflict while streamlining daily workflows and increasing efficiency. Location: Candidates MUST be UK based and have right to work. We are seeking a highly skilled and pragmatic Site Reliability Engineer (SRE) to help lead our evolution from legacy single-tenant monoliths to modern, scalable, multi-tenant microservices. This is a pivotal role for our business, enabling faster delivery, improved reliability, and real scalability across our SaaS portfolio. While we’ve got a solid handle on infrastructure monitoring, we’re still in the early innings when it comes to application-level observability, autoscaling, and progressive delivery strategies (e.g., canary releases, blue/green deployments). That’s where you come in. You’ll work closely with Infrastructure, Architecture, Engineering, and Support teams to design, build, and evangelize the next generation of SRE practices and tools that ensure uptime, resiliency, and customer trust. • Champion Reliability by Design: Collaborate with architects and engineers to build resilient, fault-tolerant systems across our evolving cloud-native stack., • Observability Overhaul: Lead the charge on full-stack observability, leveraging modern APM tooling, meaningful SLOs/SLIs, and actionable alerts., • Scaling Systems: Develop and implement auto-scaling strategies, load testing plans, and capacity forecasting for multi-tenant environments., • Progressive Delivery: Help implement and automate deployment strategies such as canary releases, feature flags, and blue/green rollouts., • Incident Response: Create and refine on-call processes, incident response playbooks, and blameless post-mortem routines., • Monitoring & Tooling: Own and evolve our monitoring infrastructure, integrating metrics, logs, and traces into a cohesive ecosystem., • Developer Empowerment: Build reusable templates, dashboards, and platform tooling to empower dev teams to “shift left” on reliability., • Cross-functional Collaboration: Work hand-in-hand with Infrastructure, Architecture, Support, and Engineering teams to drive shared accountability for uptime and performance., • 5+ years in SRE, DevOps, or Production Engineering roles, ideally within a SaaS or cloud-native environment., • Deep experience with cloud platforms (preferably Azure or AWS), and Infrastructure-as-Code tools (e.g. Terraform)., • Hands-on experience with Azure DevOps is strongly preferred, as our CI/CD and project workflows are fully built around it., • Proficiency with observability tools such as New Relic, Datadog, Prometheus, or similar., • Strong understanding of software deployment strategies, CI/CD pipelines, and release engineering., • Ability to code in at least one modern scripting or systems language (e.g., Python,PowerShell, Go, Bash)., • Experience operating multi-tenant environments with an emphasis on security, performance, and cost optimization., • Excellent communicator who thrives in cross-functional settings and can influence engineering culture around reliability., • Experience in regulated industries (e.g., financial services, healthcare)., • Background with service mesh architectures, distributed tracing, and gRPC/GraphQL., • Familiarity with incident management platforms (e.g., PagerDuty, OpsGenie)., • Contributions to open-source SRE tooling or frameworks. StarCompliance Background Checks All positions require pre-employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks. Equal Opportunity Employer Statement We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Business Analyst - Wealth Management - Edinburgh, Scotland (Key skills: Business Analyst, Digital Transformation, Business Process Change, Requirement Gathering, Analysis, Documentation, Stakeholder Management, Quality Assurance, UAT, Agile, Change Management, Financial Services, Wealth Management, Business Analyst) Are you a Business Analyst looking to take your career to the next level? Do you want to be part of a prestigious wealth management firm leading a multi-million-pound digital transformation? If you are passionate about driving change, working on cutting-edge financial technology and making a tangible impact in a highly respected organisation, this could be your next big move. Our client, a market-leading wealth management firm based in Edinburgh, is undergoing an ambitious transformation to future-proof its services, optimise business processes and elevate client experiences. With a strong heritage in providing tailored financial solutions to high-net-worth individuals and institutional clients, they are now investing in state-of-the-art technology and innovation to stay ahead of the curve. To support this, they are expanding their change and transformation team and are looking for a talented Business Analyst to drive key digital and process improvement initiatives. This is an exciting opportunity to play a pivotal role in shaping the future of a top-tier financial institution, working alongside senior stakeholders to redesign processes, integrate cutting-edge solutions and deliver high-impact projects. The ideal Business Analyst candidate will have proven experience as a Business Analyst in the financial services sector, ideally within wealth management. A strong background in digital transformation and business process change projects is required. Excellent skills in requirement gathering, process mapping and documentation are essential. Strong stakeholder management and the ability to work with both technical and non-technical teams is required. Experience working in Agile environments and change management initiatives is essential. Knowledge of financial services regulations and compliance is desirable. All Business Analyst positions come with the following benefits: • Annual bonus and profit-sharing scheme, rewarding your contributions., • Hybrid working model, with the flexibility to balance remote and in-office work., • Pension scheme with enhanced employer contributions to secure your future., • Private healthcare, dental, and life insurance - covering you and your family., • Fully funded training & development programs, including industry certifications., • Global mobility opportunities, with options to work on international projects., • Gym membership, wellness programs, and mental health support., • Daily meal allowances and exclusive corporate dining discounts., • Generous holiday package (30+ days) + the option to buy additional leave., • Company-sponsored retreats, networking events and luxury team-building experiences. This is a rare opportunity to be at the forefront of financial services innovation, working for a firm that blends tradition with cutting-edge technology. If you are looking for a high-impact role where your expertise will drive meaningful change, apply today. Location: Edinburgh, Scotland, UK / hybrid working Salary: £60,000 - £80,000 + Bonus + Pension + Benefits Applicants must be based in the UK and have the right to work in the UK even though remote working is available. NOIRUKTECHREC NOIRUKREC

Location: Remote-first, with occasional travel to our Edinburgh office for essential hands-on hardware and network maintenance. Contract: Permanent, Full Time (35hrs/week) About BR-DGE Since 2018, we’ve been pioneers in payment orchestration, enabling enterprise brands to optimise their infrastructure and create frictionless digital experiences. From travel giants to household retail names, our global customer base is growing fast, supported by world-class partners like Visa and Worldpay. The journey so far has been incredible, but we’re just getting started. We are looking for exceptional talent to join us as we continue to scale the business. About this role We’re looking for an IT Support Specialist to join our team and ensure our people, tools, and spaces stay connected and productive. You’ll be the first point of contact for day-to-day IT support across the company, helping to make sure everyone has what they need to do their best work. In this role, you will work closely with People Operations and Engineering to support and empower our growing team. What you’ll be doing • Frontline Operational Support: Act as the primary point of contact for day-to-day user support, managing requests efficiently through to completion., • JML Lifecycle Execution: Own the IT Joiner, Mover, Leaver (JML) lifecycle, ensuring all core access is securely granted on Day 1., • Office Tech Management: Maintain our Edinburgh HQ office tech, including network infrastructure (Wi-Fi, LAN), conference room AV setups, and ISP coordination., • Endpoint Management & Security: Maintain an accurate inventory of corporate endpoints, support both Apple and Windows operating systems, deploy security patches, and report on security posture., • Identity and License Governance: Manage user provisioning based on a centralised RBAC framework, while actively tracking and reclaiming unused or abandoned software licenses. What we’re looking for This role is for an IT professional who wants to shape our workplace operations. We are looking for someone who balances a process-driven, security-first mindset with a proactive, collaborative approach to problem-solving. Essential Experience • Proven experience in an internal IT Operations, Systems Admin, or advanced IT Support role, ideally within a scaling or high-growth tech environment., • Comfortable managing a multi-OS environment (both macOS and Windows) using MDM platforms alongside., • Solid understanding of core networking infrastructure (Wi-Fi/LAN) and automated endpoint deployment., • Strong familiarity with Identity Providers enforcing SSO, MFA, and RBAC governance., • Process-driven mindset with an appreciation of structured service requests and change management processes., • A proactive problem-solver and collaborative communicator who is eager to automate and scale operations. Nice to Have • Experience working within structured ITSM frameworks (Jira Service Manager or similar), • Exposure to IT automation, scripting, or automated software delivery tools., • Experience maintaining IT systems compliance in alignment with security frameworks such as PCI-DSS or SOC2., • Experience handling or reporting on IT security incidents and managing Business Continuity / Disaster Recovery processes., • Working knowledge of Google workspace / applications. Why this role exists Our business is growing rapidly, and keeping a distributed, high-performing team seamlessly connected is critical to our success. As we scale, the complexity of our stack, endpoints, and security requirements increases. This role exists to establish robust, IT foundations that protect our infrastructure and eliminate operational friction, ensuring every BR-DGE Builder can work securely and productively from day one. What we offer We provide a supportive and flexible growth environment where your impact is visible every day. • Flexibility: Remote-first working culture, with a 3pm finish on a Friday; a role that respects your other priorities., • Time Off: 33 (25+8) days holiday (including floating public holidays) plus an extra day off for your birthday., • Financial: Competitive salary, pension scheme and life insurance., • Health: Family private healthcare and Employee Assistance Programme., • Growth: A culture that champions career progression. Chance to directly contribute to an innovative tech business as it scales., • Community: Quarterly in-person team events and monthly socials to keep our remote team connected. Ready to bridge the gap? Apply to be a BR-DGE Builder today. At BR-DGE, we champion diversity and inclusion. We believe that our roles should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that each individual brings and try to create a fair and accessible hiring process for all.

Job Title: Legal Operations Manager Reporting to: Group General Counsel Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all. Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning. We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success. Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide. We are looking for an experienced Legal Operations Manager to provide critical operational support to our in‑house Legal function. This role will work closely with the Group General Counsel and Legal team to drive efficiency, consistency, and value across legal processes, systems, and ways of working. Key Responsibilities: Onboarding & Offboarding: Coordinate onboarding and offboarding of Legal team members alongside the Senior Executive Legal Assistant, including systems and process training. Legal Operations & Process Improvement: Review and optimise legal processes, embedding clear ways of working and ensuring compliance with agreed playbooks and manuals. Legal Tech & AI Enablement: Oversee the adoption and optimisation of legal technology and AI tools, working with suppliers and internal teams to ensure effective integration. Communications: Draft clear updates from the Legal team to stakeholders, covering process changes, policy updates and key initiatives. Invoice & PO Management: Manage legal invoicing queries, monitor compliance with billing guidelines, and liaise with Finance and external law firms. Knowledge Management & Training: Maintain legal knowledge hubs, templates, playbooks and matter management data. Support the delivery of training on legal processes and tools. Project Management: Support and coordinate legal operations projects aligned to priorities set by the Group General Counsel. About You Highly organised, detail‑focused and comfortable managing multiple priorities Proactive, pragmatic and solution‑oriented Strong communicator, confident working with senior stakeholders Tech‑savvy, with experience using systems such as Agresso, Sage, and iManage Collaborative and able to work effectively with Legal, Finance, IT and external law firms Strong planning, prioritisation and delivery skills Skills & Experience Experience in senior operations roles, ideally within a legal or professional services environment Strong capability in data management, MI reporting and business intelligence tools Experience with legal case management / intake systems and data governance Proven experience delivering or influencing cross‑functional operational projects Good understanding of cybersecurity and data security principles relevant to system access and data management What we offer: 25 days annual leave plus bank holidays - time to rest, recharge, and balance life beyond work. Hybrid working - most roles offer hybrid or flexible arrangements to support work-life balance. Contributory Pension Scheme - 5% personal contribution & 3% Company contribution, so you can build long-term financial security with added benefits of the company contributions. Private Medical Insurance (T&C's apply) - prioritising your wellbeing with speedy access to healthcare whenever you need support. Season Ticket Loan (T&C's apply) - spread the cost of your commute with an interest-free travel loan. Eye Care Vouchers - support for regular eye tests and essential eyewear. Training & Development opportunities (T&C's apply) - access to short courses via FutureLearn and Group-wide professional development programmes. Staff Discount Scheme - via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics, etc Employee Assistance Programme - confidential support for your wellbeing, whenever you need it. Refer a Friend Scheme for staff members (T&C's apply) - earn rewards for helping us bring great talent into the team If you feel this is the role you are looking for, please click below to apply for the role! We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search. GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. Our data privacy policy can be viewed _.