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  • Compliance Manager
    Compliance Manager
    hace 4 horas
    £20000–£24000 anual
    Jornada parcial
    Ilford

    Job Description: *Job Summary: Part Time (3 Days Weekly / Negotiable)* The Registered / Compliance Manager is responsible for the domiciliary care business's overall leadership, management, and regulatory compliance. They will ensure the delivery of high-quality care services in line with the Care Quality Commission (CQC) regulations, company policies, and industry best practices. The role involves staff management, business growth, compliance, and maintaining a positive culture within the service. *Key Responsibilities:* Regulatory requirements; • Register with the CQC (Care Quality Commission) Ensure the service remains compliant with all regulations and standards., • Develop, implement and review policies and procedures that align with C.Q.C’s Key Lines of Enquiry (KLOEs)., • Conduct regular audits and quality checks to maintain high standards of care., • Ensure all safeguarding procedures are followed, and concerns are reported appropriately., • Keep up to date with changes in legislation and implement necessary adjustments. Operational Management; • Oversee the day-to-day operations of the home care service., • Manage care assessments and ensure care plans are person-centred and regularly reviewed., • Monitor service delivery, addressing any issues affecting the quality of care. Manage operational issues daily such as work allocation, sickness absences and reliability concerns., • Work collaboratively with external professionals, including social workers, healthcare providers, and local authorities. Business Development & Growth; • Identify opportunities for growth and expansion of services. Regularly monitor the availability to take on more work., • Build and maintain relationships with commissioners, clients, and stakeholders., • Promote the business through networking, marketing, and community engagement., • Monitor financial performance and budget management. Set training and supervision targets for new starters. Staff Management & Leadership; • Recruit, train and manage senior team and care staff. Ensuring they meet company and regulatory standards., • Conduct regular performance appraisals and provide staff supervision and support., • Develop a positive workplace culture, promoting equality, diversity, staff well-being and professional development., • Address disciplinary and grievance matters in line with company policy, on time to a satisfactory outcome. Client Care & Satisfaction; • Ensure through assessment and planning a person-centred care service is delivered., • Handle client complaints and concerns effectively, ensuring satisfactory resolutions. Working closely with other agencies when required to do so., • Conduct regular reviews and arrange spot checks are performed. Seek client feedback to improve service delivery. Essential Requirements: • Level 5 Diploma in Leadership for Health & Social Care., • Previous experience in a managerial role within a domiciliary care setting., • In-depth knowledge of C.Q.C regulations and compliance requirements., • Strong leadership, problem-solving, and decision-making skills., • Excellent communication and relationship-building abilities., • Experience in recruitment, staff training, and development and retention. Desirable: • Leadership and Management Experience based on care sector., • In-depth knowledge of care quality regulations and compliance requirements., • Experience with inspections and audits, ensuring the service is compliant with care quality standards., • Experience managing health and safety protocols, including conducting risk assessments, and ensuring all practices align with health and safety regulations., • Experience handling difficult situations, complaints, and incident investigations, with a focus on problem resolution and quality improvement., • Experience in managing crisis situations (e.g., managing staffing shortages, medical emergencies, etc.)., • Ability to make quick decisions while keeping the best interests of clients in mind., • Ability to drive business development while maintaining care standards and compliance., • Strong communication skills to liaise with staff, families, commissioners, and regulatory bodies. This is not an exhaustive list of duties. The potential candidate will be required to be able to work flexibly to meet the changing needs of the business. Benefits: • Company events, • Company pension, • Free parking Ability to commute/relocate: • Ilford IG2 6UU: reliably commute or plan to relocate before starting work (preferred) Experience: • Management: 1 year (required) Licence/Certification: • Level 5 Health and Social Care Diploma (required) Work Location: In person

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  • Brand Ambassador
    Brand Ambassador
    hace 2 meses
    £1250–£1650 mensual
    Jornada completa
    Dartford

    Full-time | Part-time | Location: Slade Green [Kent] – Field-based role ⸻ About the Role: We’re looking for enthusiastic and outgoing individuals to join our sales team representing The Modern Milkman, a leading sustainable doorstep delivery service. As a Sales Representative, you’ll be engaging with potential customers at their homes, introducing them to The Modern Milkman’s eco-friendly subscription service, and helping them sign up for their first delivery. This is a face-to-face, field-based role, perfect for confident communicators who enjoy meeting new people and working outdoors. ⸻ Key Responsibilities: • Clearly explain the benefits, pricing, and flexibility of The Modern Milkman’s delivery service, • Handle objections and answer questions with professionalism, • Accurately complete sign-up forms using a tablet or mobile device, • Report daily performance to your team leader ⸻ What We Offer: • Full training provided – no experience needed, • Weekly bonuses and team incentives, • Flexible shifts (ideal for students or part-time workers), • Supportive team environment with career growth opportunities, • Fully sponsored trips out of the country for high performers, • Networking events with other offices around the world ⸻ What We’re Looking For: • Excellent communication and interpersonal skills, • Positive attitude and self-motivation, • Comfortable working outdoors and on your feet, • Sales or customer service experience is a bonus, but not essential ⸻ Important Notes: • You will be representing The Modern Milkman through an authorised partner company, • All earnings and expectations are realistic and based on actual team performance ⸻ How to Apply: Click “Apply Now” to submit your CV or brief application. We’ll be in touch ASAP to arrange a quick phone interview.

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