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  • Administrative Assistant
    Administrative Assistant
    20 days ago
    £12.71 hourly
    Part-time
    Norwood, London

    Employer: Orange Bow CIC Salary: £12.71 p/h Location: 155 Tulse Hill, Norwood, London, SW2 3UP Contract Type: Permanent ( 3-month probation) Reports To: Operations & Project Managers Working Pattern: 10:00am – 16:00, minimum 4 days per week with flexibility for additional hours when required Employer Summary At Orange Bow CIC, we are passionate about bridging the gap between training and meaningful employment for young people and adults, particularly those from racially minoritised and underrepresented communities. Since 2018, we have delivered engaging programmes that offer both accredited and non-accredited training, helping participants build skills, confidence and pathways into work. Alongside our training, we provide practical support to help people access meaningful work experience and employment opportunities. We also run in-house workshops, training sessions, and creative facilities such as our podcast studio, giving individuals the tools and space to explore their potential and share their voices. At Orange Bow, our mission is to empower people, foster community connections, and create real opportunities for growth and success. Role Overview We are seeking a confident, friendly and motivated individual to support with administrative and outreach tasks in the company. The focus of this position is to work with the Operations & Project Managers to complete tasks necessary meet different project requirements/specifications and occasionally support the Outreach Manager in getting required number of sign-ups for our programmes. Key Responsibilities/Skills Required • Ability to maintain accurate records and administrative documentation; spreadsheets Word documents and other internal databases., • Strong verbal and written communication skills, • Ability to work in a team, • Multitasking and effective time management, • Excellent Organizational Skills, • Manage workload effectively and work to deadlines to support project delivery., • Competent computer and administrative skills, including Word and Excel., • Positive, proactive and able to work well within a busy team environment Further Requirements • Right to work in the UK., • Have an up-to-date CV, • Good spoken and written English., • Strong communication skills and a friendly, approachable manner., • Immediate availability, • Must have, or be willing to undergo, an Enhanced DBS check., • Able to travel locally for occasional programme needs/ outreach activities., • Previous experience in a similar field is beneficial but not essential – we welcome individuals with strong communication skills, a positive attitude and the willingness to learn and complete training.

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  • General Manager
    General Manager
    29 days ago
    £40000–£45000 yearly
    Full-time
    Croydon

    About the Role Whelans Pubs is looking for an experienced, driven and passionate General Manager to lead one of our busy pubs. This is an opportunity for a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and is committed to building high-performing teams. As General Manager, you will take full ownership of your business, driving sales, profitability, operational standards and team development while creating a welcoming atmosphere for every guest. Key Responsibilities Leadership Lead, inspire and develop your management and bar teams. Recruit, train and retain exceptional team members. Create a positive, motivated and accountable working culture. Conduct regular team meetings, coaching sessions and performance reviews. Manage staffing levels and rotas in line with business needs. Commercial Performance Take full responsibility for achieving weekly and monthly sales targets. Drive wet sales, food sales and profitability. Maximise opportunities through events, entertainment and seasonal promotions. Monitor labour costs, GP margins and controllable costs. Analyse business performance and implement action plans to improve results. Customer Experience Deliver exceptional customer service standards every day. Resolve customer complaints professionally. Build relationships with regular guests and the local community. Maintain consistently high review scores across online platforms. Operations Ensure the venue is presented to the highest standards at all times. Maintain excellent cleanliness throughout front and back of house. Ensure compliance with company operating procedures. Complete daily, weekly and monthly compliance checks. Financial Control Manage cash handling procedures. Complete accurate banking and financial reporting. Control stock through regular stock takes and ordering. Investigate and minimise stock losses and wastage. Maintain strong cost controls across the business. Compliance Ensure full compliance with: Licensing legislation Health & Safety Food Safety Fire Safety Employment legislation Challenge 25 procedures Company policies Marketing & Business Development Drive local marketing initiatives. Promote live sport, entertainment and food offers. Ensure social media is regularly updated with high-quality content. Build relationships with local businesses, charities and community groups. Identify opportunities to increase footfall and revenue. What We’re Looking For Essential Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar. Strong leadership and people management skills. Commercially focused with proven sales growth. Excellent financial understanding including labour and GP control. Personal Licence holder (or willing to obtain one). Strong understanding of licensing and compliance. Exceptional communication skills. Excellent organisational ability. Flexible to work evenings, weekends and bank holidays. Desirable Experience managing food operations. Experience delivering live entertainment and sporting events. Cellar management knowledge. First Aid qualification. Level 2 Food Safety. Personal Licence. Key Performance Indicators (KPIs) Sales growth Profitability Labour percentage Gross Profit performance Stock variance Wage control Customer satisfaction Mystery visit results Audit compliance Team retention Employee engagement Online review scores Health & Safety compliance Licensing compliance What We Offer Competitive salary Performance-related bonus scheme Career progression opportunities Ongoing training and development Company pension Employee discounts Company events Supportive Operations Team Recognition and reward programmes Our Values At Whelans Pubs, we believe in: People – Investing in our teams and creating opportunities for success. Standards – Delivering excellence in everything we do. Fun – Creating memorable experiences for our guests and our teams. The Ideal Candidate You’ll be an energetic, visible leader who leads from the front, sets high standards and inspires your team every day. You’ll be commercially aware, passionate about hospitality, confident in making decisions, and motivated by creating thriving pubs that guests love to visit. If you’re ready to take ownership of a successful pub and build an exceptional business with Whelans Pubs, we’d love to hear from you.

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