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  • General Manager
    General Manager
    27 days ago
    £40000–£45000 yearly
    Full-time
    Croydon

    About the Role Whelans Pubs is looking for an experienced, driven and passionate General Manager to lead one of our busy pubs. This is an opportunity for a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and is committed to building high-performing teams. As General Manager, you will take full ownership of your business, driving sales, profitability, operational standards and team development while creating a welcoming atmosphere for every guest. Key Responsibilities Leadership Lead, inspire and develop your management and bar teams. Recruit, train and retain exceptional team members. Create a positive, motivated and accountable working culture. Conduct regular team meetings, coaching sessions and performance reviews. Manage staffing levels and rotas in line with business needs. Commercial Performance Take full responsibility for achieving weekly and monthly sales targets. Drive wet sales, food sales and profitability. Maximise opportunities through events, entertainment and seasonal promotions. Monitor labour costs, GP margins and controllable costs. Analyse business performance and implement action plans to improve results. Customer Experience Deliver exceptional customer service standards every day. Resolve customer complaints professionally. Build relationships with regular guests and the local community. Maintain consistently high review scores across online platforms. Operations Ensure the venue is presented to the highest standards at all times. Maintain excellent cleanliness throughout front and back of house. Ensure compliance with company operating procedures. Complete daily, weekly and monthly compliance checks. Financial Control Manage cash handling procedures. Complete accurate banking and financial reporting. Control stock through regular stock takes and ordering. Investigate and minimise stock losses and wastage. Maintain strong cost controls across the business. Compliance Ensure full compliance with: Licensing legislation Health & Safety Food Safety Fire Safety Employment legislation Challenge 25 procedures Company policies Marketing & Business Development Drive local marketing initiatives. Promote live sport, entertainment and food offers. Ensure social media is regularly updated with high-quality content. Build relationships with local businesses, charities and community groups. Identify opportunities to increase footfall and revenue. What We’re Looking For Essential Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar. Strong leadership and people management skills. Commercially focused with proven sales growth. Excellent financial understanding including labour and GP control. Personal Licence holder (or willing to obtain one). Strong understanding of licensing and compliance. Exceptional communication skills. Excellent organisational ability. Flexible to work evenings, weekends and bank holidays. Desirable Experience managing food operations. Experience delivering live entertainment and sporting events. Cellar management knowledge. First Aid qualification. Level 2 Food Safety. Personal Licence. Key Performance Indicators (KPIs) Sales growth Profitability Labour percentage Gross Profit performance Stock variance Wage control Customer satisfaction Mystery visit results Audit compliance Team retention Employee engagement Online review scores Health & Safety compliance Licensing compliance What We Offer Competitive salary Performance-related bonus scheme Career progression opportunities Ongoing training and development Company pension Employee discounts Company events Supportive Operations Team Recognition and reward programmes Our Values At Whelans Pubs, we believe in: People – Investing in our teams and creating opportunities for success. Standards – Delivering excellence in everything we do. Fun – Creating memorable experiences for our guests and our teams. The Ideal Candidate You’ll be an energetic, visible leader who leads from the front, sets high standards and inspires your team every day. You’ll be commercially aware, passionate about hospitality, confident in making decisions, and motivated by creating thriving pubs that guests love to visit. If you’re ready to take ownership of a successful pub and build an exceptional business with Whelans Pubs, we’d love to hear from you.

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  • Nail Technician
    Nail Technician
    25 days ago
    £13–£15 hourly
    Full-time
    London

    About The Role We are looking for a talented nail technician to join our salon team. The ideal candidate should be passionate about beauty, provide excellent customer service, deliver high quality nail treatment and versatile in nail arts/designs in a professional and welcoming environment. Responsibilities • Perform a variety of nail treatment such as manicure, pedicure, gel, biab, acrylic and nail art application to a high standard., • Keep up to date with nail trend and techniques., • Maintain cleanliness and hygiene of work station., • Ensure clients receive an exceptional salon experience., • Promote additional services and retail products to maximise client engagement and sales., • Manage appointment schedule efficiently to maximise wait time and optimise client flow. Requirements • Proven experience as a Nail Technician or similar role in a professional salon environment, • Proficiency in makeup application is desirable but not essential, • Excellent customer service skills with the ability to communicate clearly and effectively., • Strong communication skills to understand client needs and provide clear advice., • Ability to work well within a team whilst maintaining a friendly and professional demeanour., • Knowledge of health and safety standards related to cosmetic treatments., • Organised with attention to detail to ensure high-quality results for each client . What we Offer • Competitive pay and earning potential., • Friendly and supportive working environment., • Modern salon with quality products and equipments., • Employee discount., • Store discount. We welcome passionate candidates who take pride in their craft and are committed to delivering outstanding service. This position offers an engaging environment where creativity is valued, alongside opportunities for professional growth. Job Types: Full-time, Part-time Experience • Nail technician : Minimum 1 year (required) Licence/Certification: • Level 2 nail technician certificate (required) Location: • London SE15 4RZ (preferred) Work Location: In person

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