Trabajos e learning developer en BirminghamCrear alertas

Job Role - Digital Learning Content Designer Location - Luton or Birmingham - Hybrid Salary - £35,000 DOE Job Type - Permanent E-Learning Developer Are you a creative, detail-driven E-Learning Developer looking for your next challenge with a well-established, national property management business? Our client is looking for someone who can bring learning scripts and storyboards to life, building engaging, high-quality digital learning content that genuinely supports how people learn and perform at work. About the Role Working closely with our Digital Learning & Innovation Partner, who leads on stakeholder engagement, learning needs analysis and content scripting, you'll take ownership of the build. Using Articulate Rise and Articulate Storyline, you'll turn approved scripts and storyboards into interactive, accessible and visually engaging e-learning that's aligned to our brand and to real learning outcomes. This is a hands-on content development role rather than a full instructional design role, so it's a great fit for someone who loves the craft of building brilliant digital learning experiences. What You'll Be Doing Developing engaging digital learning solutions from approved scripts and storyboards, using Articulate Rise and Articulate Storyline Building interactive learning experiences incorporating scenarios, knowledge checks, branching, video, animation and other multimedia Applying instructional design principles to create learner-centred content Ensuring learning is responsive, accessible and optimised across devices Carrying out quality assurance testing to make sure content is accurate, functional and deployment-ready Working closely with the Digital Learning & Innovation Partner throughout the development lifecycle, managing timelines and communicating progress What Our Client is Looking For Essential Experience developing engaging e-learning using Articulate Rise and Storyline Experience creating interactive digital learning incorporating assessments, scenarios and multimedia Experience working within an L&D or digital learning function Experience working to agreed development standards and brand guidelines Excellent attention to detail and quality assurance Strong organisational, communication and collaboration skills Ability to interpret learning scripts and storyboards accurately Knowledge of adult learning principles and digital learning best practice Knowledge of e-learning accessibility standards Desirable A degree, diploma or equivalent experience in Digital Learning, Learning Technology, Multimedia, Instructional Design or a related discipline A qualification in Learning & Development or Digital Learning Experience creating video and animation for learning Knowledge of SCORM and Learning Management Systems Experience using AI tools to support learning development, including writing code for e-learning using AI

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: _ We have exciting opportunities for Associate Directors to join our expanding team. Following significant growth and ongoing delivery success with our clients, we are looking for high calibre leaders to support our clients deliver a wide range of high-profile projects across Infrastructure, to be a leader in the industry and help mentor and develop the future generation of Project Managers. We want you to join us and to transform together. As a member of our growing team, you would be working to help us make a difference with our clients in delivering a diverse range of highly complex projects and programmes. You would be based in our London office and likely spend your time with colleagues and client teams based across the South-East region. Dependant on client requirements, the majority of our roles support a hybrid working pattern. In return there is ample opportunity to thrive, own your career and reach your potential, from within an inclusive, engaging, and supportive culture. The only boundary is your imagination. Associate Directors at Turner & Townsend: Associate Directors at Turner & Townsend work on business initiatives and a broad range of projects and programmes across the Utilities sector, including clean and waste water treatment facilities, mains installation and replacement, environmental improvement, asset management, developer services, Major Projects, Strategic Resource Options and many more. We are looking for individuals with the following skills, experience, and behavioural attributes: Significant experience managing multiple disciplines / teams / advisors / clients on infrastructure projects/programmes across the lifecycle, ideally across sectors and clients. Proven and demonstrable success, and able to challenge / set strategy. Excellent leadership skills, capable of setting high standards and managing performance against these, utilising people and resources efficiently to meet and exceed stakeholder expectations. Able to succeed in ambiguous and challenging environments. Leads and is accountable for the health, safety, and wellbeing of those within your sphere of responsibility. Has a practical understanding of CDM and is able to apply this appropriately across teams. Ability to anticipate client challenges and determine applicable solutions, innovating as necessary, through your depth of understanding of stakeholder needs. Can do this sustainably. Promoter of inclusive teamwork, building and fostering trust with empathy, diving a ‘one business’ collaboration mindset within T&T and across clients. Foster client and industry partnerships, developing and growing relationships. Able to use your leadership skills and influence to bring our purpose and vision to life, expanding your impact as you do. Coach and mentor others and encourage development of people around you, and you have a thirst for learning; using this to develop best practice. You spot, harness and nurture emerging potential. Strong interpersonal and stakeholder management skills, comfortable working with a diverse range of personalities across clients and partner organisations and able to build long-term trusted advisor relationships with our clients. Creative, curious and growth mindset, and acts as a role model. Promoter of inclusive environments, acting as a role model. Beneficial Experience: Experience of utilities/water infrastructure project and / or programme management, including end to end lifecycle experience or specialism in development or delivery stages. Experience of complex and multiple forms of procurement and managing NEC / other form contracts. High level of commercial management including complex commercial arrangements Experience of building and leading multi-disciplinary teams, managing contractors, consultants and other advisors on infrastructure projects and programmes in differing environments, ideally multiple sectors. Experience of consultancy and/or client-side project management. Familiarity with public sector organisations, non-departmental or arm’s length bodies relevant to infrastructure. Familiarity with sustainability and application to projects / programmes. Delivery within complex operational environments Experience of working and reporting in complex stakeholder and regulatory environments Preferrable qualifications: Degree level qualification in a management, construction or infrastructure related subject, or equivalent experience. Chartered status with the APM, ICE, or an equivalent professional institution. Project management certification (e.g. APM / PRINCE2 / MSP / ChPP). NEC Accreditations or qualifications. CSCS / equivalent. NEBOSH or equivalent H&S qualifications CDM awareness Sustainability (e.g. Carbon Literacy). Soft skills / leadership certification. Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at _ #LI-SM2 SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: _ _ _ It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: _ _ _ It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: _ _ _ It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Hi, we’re Bloom & Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us. Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe. Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. ⚙️Technology at Bloom & Wild Here at Bloom & Wild the Product Engineering team is organised into cross functional squads, each responsible for a business and architectural domain. They are supported by Platform and Data Engineering and are part of the wider Technology team. You’ll be part of the Production & Procurement squad, a cross-functional squad working within our Ops-Tech team. The primary focus of the squad is our internal systems that facilitate daily operations within our multiple warehouses (for example the production of bouquets and fulfilment of orders). This is one of the most unique and innovative areas of our business, and as our business continues to experience significant organic and inorganic growth, we have ambitious plans to innovate and scale our operations further. We work with some great technology; our stack consists of a number of Python-based (micro-)services with React frontend, currently running on the Google Cloud Platform (GCP). You’ll work on multiple services used by the people working in our warehouses.. Most of our team is based in the UK or the Netherlands and works in a flexible model, with choice in how often they travel to the office. Our squads meet all in person at least once per quarter in order to maintain connections, collaborate on larger projects and have fun together.You can read lots more about our technology stack and our culture over on our tech blog - _ • You’ll play an active role in delivering the roadmap for your squad and be a key part of our Engineering team., • You'll be collaborating with other engineers, designers, product managers and stakeholders as you work together to scope out what to build and how, • You will be owning feature development from ideation through to production release and ongoing maintenance, using an iterative approach to validate ideas and learn, • Being a part of our supportive engineering culture as you learn more, and grow your career, within Bloom & Wild Engineering, • Have 2-4 years of relevant experience as a Full-Stack Developer with a track record of successfully developing and deploying web applications., • Proficiency in Python for server-side development., • Knowledge of React for front-end development., • Experience with relational databases (e.g., PostgreSQL, MySQL) and writing efficient SQL queries., • Love to collaborate and are at your best when working cross functionally with other _, • Have a positive and optimistic attitude - you overcome setbacks and obstacles, and inspire and motivate those around you too., • Take a collaborative, data-driven, and experimental approach to solving complex problems, and are able to demonstrate the ability to foster this mindset in your colleagues.It would be great if you also have..., • Experience working on an e-commerce site or in a fast-growing (preferably consumer-facing) start-up., • Know about distributed service architectures, including how best to test and release them, and how to ensure system stability when making changes independent of other services. These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.🏡 Belonging @ Bloom & WildWe know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working. 🧭 Our ways of workingWe really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter. We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you’ll agree this with your manager. Whether it’s through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day: Lead change for good: we have the guts to try new things and step up to do what matters mostThink deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideasCare wildly: we pour care and creativity into everything we do and pay attention to the things that make a differenceStay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other 🌟 Work that works for youTo care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day. Our perks and benefits include:⏰ Flexible working & work from abroad 🌴 25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year💛 1 Volunteering day each year🐣 Enhanced family leave and a workplace nursery scheme🌱 A flexible training framework for every stage of your career 💐 Irresistible discounts on our products, blooms & subscriptions!📈 Share in our success with a choice to take equity options from day 1For more information on our perks & bens, please see_ 🫱‍🫲 Getting hiredWe’ll do everything we can to make sure your interview experience with us is a good one. It’s a 2-way process, and we’re keen to answer all of the questions you may have, so that you can be sure (and excited!) that we’ll be the right place for you. Apply below (it takes 2 minutes!). If you are successful you can expect: - A chat with Leroy, our Talent Consultant or tech - to discuss our role and learn a bit more about your skills and background and how we might match your career & development goals.- An interview with Gastón, the P+P Engineering Manager, to get into more of the details.- A chance to show us your technical skills and get to know two of the engineers from the squad and Prove your product mindset in a chat with our Product Managers.- Then a call with either our VP of Engineering or our Chief Product & Technology Officer. We believe in leading change for good, so if there’s anything that we can do to help throughout your application process, or if you have any feedback, please share this with us anonymously _ so we can use this to improve your experience.

We’re looking for an experienced Magento backend developer to help lead the delivery of high-quality e-commerce solutions and mentor a growing team. JH is an e-commerce agency dedicated to helping growth-orientated brands make their next strategic breakthrough. We specialise in building, maintaining, and enhancing online stores enjoyed by millions worldwide. We work with notable clients across various markets and sectors, like Big Bus Tours, Graham and Green, and Woodies. Our clients share a common trait: the drive to innovate or lead their markets. We support their goals through strategic consulting, design, development, support, and ongoing optimisation. You’ll take a leading role in the development team, shaping the technical delivery of our projects and fostering an environment of collaboration and innovation. Your deep expertise in Magento, PHP, and backend technologies will ensure the solutions we build are robust, scalable, and aligned with client goals. Additionally, you’ll play a key part in mentoring and supporting team members, sharing knowledge, and upskilling the next generation of developers. You’ll be responsible for crafting and maintaining high-quality, scalable code while ensuring alignment with project requirements. • Write clean, efficient, and scalable code in PHP (with basic JavaScript capabilities)., • Lead the setup of new Magento projects, including version control and environment deployment., • Deliver advanced coding solutions with Magento, PHP, and GraphQL., • Troubleshoot and debug code effectively to resolve issues., • Optimise web applications for maximum speed and scalability., • Collaborate with cross-functional teams to scope, quote, and plan technical deliverables. You’ll set an example for excellence in backend development and support the growth of the team. • Coach and mentor less experienced developers to enhance their skills., • Take ownership of projects as the main developer, managing them from inception to completion., • Play a leading role in scoping and preparatory work, providing technical expertise and input., • Create and maintain technical documentation for internal and client use., • Keep up-to-date with the latest backend development tools and technologies., • Advocate for and implement modern development standards and techniques., • Support test work across multiple devices, ensuring compatibility and usability., • Advanced knowledge of Magento 2, PHP 8+, and GraphQL, • Good understanding of automated testing concepts and frameworks (PHPUnit, integration tests, API tests), • Good understanding of server administration (Linux/Unix) and DevOps (CI/CD, Docker), • Experience using Git for version control and team collaboration, • Experience with package managers (Composer), • Experience with GitHub (version control, pull requests, code reviews), • Experience with CI/CD tooling and pipelines, specifically CircleCI, • Experience writing and maintaining automated tests (unit tests, integration tests, functional tests), • Experience with Adobe Commerce Cloud, • Knowledge of performance optimization and caching (Redis, Varnish), • Experience with monitoring and logging tools, • Experience with Hyvä, • Proven ability to deliver high-quality backend solutions for e-commerce platforms., • Experience managing and maintaining projects as the main developer., • Ability to independently set up and deploy Magento projects from scratch., • Familiarity with gathering and implementing user feedback to enhance solutions., • Excellent communication and interpersonal skills., • Strong coaching and mentoring abilities., • Skilled at managing stakeholders and providing clear, engaging updates., • Highly organised with exceptional planning abilities., • Resilient under pressure with a passion for learning and innovation., • Comfortable working in a remote-first environment using tools like Slack, Google Meets, and Loom., • Self-motivated and proactive in managing your workload., • Have a suitable working environment for remote work and productive collaboration., • Willing to travel occasionally for team and client meetings., • Remote working, • Flexible hours (with time banking), • 31 days annual leave (inclusive of Bank Holidays) for UK employees, • Funds for professional development and home office setup, • Quarterly personal development plans, • Top-of-the-range hardware and software, • Remote socials and in-person events (twice a year) You will be asked to provide: • CV emphasising the relevant experience you have, • Portfolio or examples of relevant backend development work, • Review: We assess each application against this job description., • Chat: We have an informal call with suitable candidates., • Interview: We invite the top candidates for deeper interviews., • Final round: The final two speak directly with our CEO., • Offer: We select the best candidate and make them an offer., • Welcome: We plan for the arrival of our new colleague. We aim for this process to take less than two to three weeks, so nobody is left waiting. Please note only candidates from the UK and EU will be considered.

About BaseKit BaseKit is a white-label software development company specialising in designing effortless mobile-first digital tools for small businesses. We're on a mission to democratise tech so that everyone has the confidence to build a business online. Combined with our 60+ partners’ global reach across 40 markets, our AI, no-code website builder, e-commerce and bookings solutions and responsive editor, allow anyone to start a business and thrive online from their mobile, tablet or desktop. We believe in simplicity, accessibility, and a web that works for everyone. With a remote-first team and a supportive, inclusive culture, we’re committed to making great products and enjoying the journey along the way. BaseKit is a certified B Corporation, with a mission to be a force for good: transforming entrepreneurial spirit into successful small businesses, enabling thriving communities and economies through effortless digital tools. We believe in “people before pixels”, in tech democracy for small businesses, and in building an inclusive, just and equitable environment where everyone can bring their best selves to work each day. BaseKit isn’t just a place to work, it’s a place to be part of something bigger. Career development, an open culture and the opportunity to learn new skills are part of our DNA. And if something’s not right? We fix it. We move fast and we make an impact. Are you ready to do the same? Our Development Team We recognise the importance of our developers, and ensure we provide them with the right tools to do their job. Our team use a mixture of MacBook Pros and high-end Linux laptops. We supply these and any other necessary equipment for our colleagues to work comfortably, be it remote or in the office. The development community is important to us too, we host meetups in our office when requested by local tech groups and we encourage the team to contribute to open source projects. If you’ve written some public code recently you’re willing to share, then we’d love to see it. Don’t worry if you don’t, most of us have busy lives outside of work. We understand the need to keep your skills up to date and the natural curiosity of software developers. In the spirit of this we have a 90/10 policy designed to give you some space to build something interesting, try a new technology or just fix a bug that’s been annoying you. Technical Knowledge/Skills As an experienced Web Application Developer you will be used to writing high quality software primarily using PHP. Having great software engineering skills and problem solving abilities are more important to us than knowing specific frameworks or libraries. You will be able to demonstrate an understanding of modern development techniques. We have a large codebase, so we do maintain an amount of legacy code, but we are continually moving forward and refactoring, so any new code is always using the latest PHP language features. AI assisted development has become a core part of the team's skill set and we regularly use AI to write or assist on new features, however we have a mantra that our developers still 100% own their code whether they have created it with or without AI assistance. While we do use AI code review we always make sure another member of the team owns the peer review. As experienced software engineers, testing is very important to us and we will always complement our code with appropriate test coverage. These can be a combination of unit, functional and integration tests. These tests form part of our continuous integration platform and automatically test our code as part of our continuous deployment process. We make extensive use of Continuous Integration using Jenkins, so it would be advantageous for you to have worked in a team using CI. Our development and production stack all uses Docker, so experience here is very helpful. Our local development environment is built on the same Docker images we deploy to our live environments, and can be provisioned easily. As part of our continuous deployment process you’ll be using our Slack bot to push your changes to our live environments. What It’s Like to Work for BaseKit • Flexible hours: We value work-life balance and trust our team, • Supportive culture: We’re inclusive, transparent, and people-focused, • Career development: We invest in your learning and growth, • Great benefits:, • 25 days per year holiday rising with length of service, • Time off between Christmas and New Year on us, • Pension scheme with Aviva, • Vitality healthcare plan with the option to add family, • Excellent family friendly leave benefits. Diversity & Inclusion at BaseKit At BaseKit, we believe that diversity drives innovation and makes us stronger. We’re committed to creating a workplace where everyone feels valued, respected and empowered to be their authentic selves - regardless of race, ethnicity, gender identity, age, sexual orientation, disability, religion, or background. We actively promote equality and inclusion at every stage of the employee journey - from recruitment and onboarding to progressions and development. We recognise that building a truly inclusive culture requires ongoing work, and we’re committed to listening, learning and evolving. Our Hiring Process We aim to keep it simple, respectful, and transparent: • Initial Call - A short informal call to get to know each other, • Full Interview - A deeper dive into your experience and skills and an interactive coding exercise. We’re committed to inclusive hiring and want you to feel comfortable and supported throughout the process. If you need accommodations or support at any stage of the hiring process, please let us know - we’re here to help. To apply for this role, please submit your CV with a cover letter detailing your motivation for applying for the role. This position can be considered as a hybrid or remote role, with a minimum of 1 day in the Bristol office per month. Must be UK based. We do not hold a valid sponsor licence to sponsor the right to work in the UK. Please note: At BaseKit our use of AI is always human lead and owned and as such during the interview process it is crucial we get to know the real you. To that effect the use of AI to answer any questions during the interview process is forbidden and the usage of such would result in disqualification or termination.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to_and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to _, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Software Engineer. About the job This position is needed to deliver the best-in-class Twilio SDK experience for our customers. Twilio’s SDK engineering team builds robust, powerful SDKs and a GraphQL layer to enable developers build their own Contact Center UIs and real-time AI Contact Center products. Many other teams rely on integrating and exposing their services via the Unified SDK layer to deliver their advanced features to our customers. The position is especially critical in supporting Twilio’s expansion and will be central to creating a core product that provides leverage to all of Twilio’s Flex Contact Center and engineering teams! Responsibilities In this role, you’ll: • Design, build, and maintain large-scale backend services with a focus on reliability, availability, scalability, and performance., • Lead technical design efforts and ensure architecture decisions are well-documented and future-proof., • Collaborate closely with senior engineers, product managers, and cross-functional stakeholders., • Champion high-quality engineering practices, including automated testing, maintainable code, and thorough documentation., • Own and continuously improve Twilio’s developer experience for SDK customers., • Support customers by troubleshooting issues and promoting backend and SDK best practices., • Contribute to operational excellence by maintaining a high reliability bar and participating in incident response and system improvements. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • Bachelor’s/Master’s in Computer Science, Engineering, or related field., • 5+ years of experience building and operating cloud-scale backend systems., • Strong programming skills in backend languages such as Java or Scala., • Experience authoring technical specifications and delivering end-to-end system designs., • Strong fundamentals in concurrency and distributed systems., • Experience working with AWS or other cloud platforms at scale., • Proven ability to maintain a high operational excellence bar and mentor junior engineers on reliability and maintainability., • Strong communication skills and the ability to thrive in collaborative, fast-moving teams. Desired: • Excellent problem-solving and critical thinking skills., • Any prior experience building SDKs and GraphQL BFF layer is an added advantage., • Ability to establish backend engineering guidelines and represent the team within the broader Twilio engineering organization., • Passion for delivering high-quality products and continuously learning new technologies., • Strong sense of ownership and accountability., • Comfortable navigating ambiguity and driving clarity in evolving environments. Location This role will be remote and based in the UK Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, _ Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. We're hiring our first Sales Enablement - Expansion to build the foundation of how ElevenLabs enables its global Customer Success and AE teams to drive adoption, expansion, and retention. This is a 0-to-1 builder role. You will define the strategy, build the infrastructure, and execute hands-on as we scale. What sets this role apart: we're looking for someone with a technical foundation and deep understanding of the post-sale motion. You've been in the room for complex customer implementations, usage reviews, and renewal negotiations. You understand what it takes for a CSM to drive product adoption and for an AE to identify and close expansion opportunities — because you've been that person. This role sits within Sales Enablement and reports to the Sales Enablement Lead, International. You will work in close partnership with: Customer Success leads, North America and International (owning customer outcomes, adoption, and retention) Sales leadership (owning expansion pipeline and commercial strategy) Product and Product Marketing (owning roadmap, messaging, and use case development) You will support a global team of CSMs and AEs across North America, EMEA, LATAM, and APAC. While CS and expansion enablement is your primary focus, you'll also support Sales Enablement across SDR and new business motions as needs arise. This is a full-stack enablement role on a lean team — you'll build content, deliver training, design e-learning, and flex across audiences as the business requires. Design and own ElevenLabs' global CS and expansion enablement strategy across onboarding, skill-building, and ongoing mastery Define what "Expansion Ready" and "Retention Ready" mean at ElevenLabs and build the paths to get CSMs and AEs there Establish scalable frameworks that support both the CSM motion (adoption, health, renewal) and the AE expansion motion (cross-sell, upsell) Create structured onboarding journeys for new CSMs covering product mastery, customer lifecycle management, health scoring, and renewal execution Design and deliver adoption playbooks that help CSMs drive usage, engagement, and value realization across customer segments Build churn prevention frameworks including early warning indicators, save plays, and escalation paths Enable CSMs to conduct effective business reviews, usage analyses, and value documentation Develop technical fluency programs so CSMs can confidently discuss APIs, agent configurations, integrations, and implementation best practices Create cross-sell and upsell playbooks for AEs covering expansion discovery, multi-product positioning, and deal execution Design enablement for identifying expansion signals — usage patterns, new use cases, stakeholder mapping, and whitespace analysis Enable AEs to articulate the full ElevenLabs platform story (Creative, Agents, and API) to drive multi-product adoption Develop competitive positioning for expansion conversations Partner with Customer Success leads to identify adoption gaps and build targeted enablement interventions Create customer-facing resources (guides, videos, best practices) that CSMs can use to drive self-serve adoption Build "Time to Value" programs that help customers realize ROI faster Develop renewal execution playbooks covering timeline management, stakeholder alignment, and negotiation frameworks Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content Collaborate with Product Marketing, Sales, and Product to translate product releases into CS and expansion-ready materials Develop role-play scenarios, call libraries, and coaching frameworks for managers Use ElevenLabs' voice and agent technology to create localized, voice-enabled training content Build AI-powered coaching tools and practice environments for CSMs and AEs Facilitate live virtual trainings, workshops, and certifications across regions and time zones Design async learning paths that scale globally Run regular enablement office hours and deal/account clinics Define and track enablement KPIs such as time to first value, net revenue retention, gross retention, expansion pipeline, CSM ramp time, and adoption metrics Partner with Customer Success and Sales leadership to connect enablement efforts to business outcomes Use data and feedback to continuously iterate on programs Document best practices, establish operating rhythms, and influence how CS and expansion enablement evolves as the customer base and sales org scale Measurable improvement in net revenue retention attributable to enablement initiatives Measurable reduction in churn rate CSM ramp time reduced to under 60 days to full productivity Expansion pipeline directly supported by enablement programs CS and expansion playbook library launched covering adoption, cross-sell, upsell, and renewal "Time to Value" framework adopted across the CS org Adoption enablement resources driving measurable increase in product usage metrics 4–7+ years of experience in customer success, sales enablement, solutions consulting, or GTM enablement in a SaaS or platform company At least 2 years in a customer-facing role (CSM, AM, Solutions, or similar) with direct experience driving adoption, retention, and/or expansion Technical fluency — you can navigate API documentation, understand integration architectures, and credibly discuss technical implementations Proven experience building enablement programs from scratch in fast-moving environments Full-stack enablement skills: live facilitation, content creation, e-learning development, and presentation design Strong understanding of B2B SaaS customer lifecycle, health scoring, and retention metrics Deep familiarity with expansion motions — cross-sell, upsell, and multi-product positioning Experience designing both live and self-serve training, including certification programs Confident facilitator and presenter for global audiences Strong stakeholder management skills across Customer Success, Sales, Product, and Marketing teams Analytical mindset with experience defining and tracking enablement effectiveness Comfortable operating across global time zones and cultures Fluency in English; additional languages are a plus Additional: Experience at a high-growth AI/ML, developer tools, or API-first company Background in voice AI, conversational AI, or contact center technology Experience with customer health scoring platforms (Gainsight, ChurnZero, Totango, etc.) Familiarity with usage-based pricing models and consumption-driven expansion Experience enabling both CSM and AE roles within the same organization Remote-first, globally distributed role. We have a strong preference for candidates based in Europe or the UK, to enable close collaboration with the Sales Enablement Lead, International, Customer Success leads, and London HQ. Exceptional candidates outside Europe will be considered if they can operate effectively across European and US time zones. The playbooks and programs you build will define how ElevenLabs retains and expands its customer base — directly impacting net revenue retention, customer outcomes, and the long-term health of our business. If you're excited to build from zero, operate at high velocity, and shape a foundational function, we'd love to hear from you.

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