2nd line IT Support
il y a 3 jours
Harrogate
As a 2nd line Support Analyst, you'll oversee the day-to-day management and maintenance of IT systems, ensuring they run smoothly and efficiently. This role is essential in supporting the technology needs of the business and resolving any system-related issues promptly. \n Client Details \n This organisation operates within the Fintech industry, offering services to meet the evolving needs of its clients. \n Description \n\n • Manage and maintain IT systems to ensure optimal performance and reliability.\n, • Monitor system activities and troubleshoot any technical issues that arise.\n, • Collaborate with the Technology department to implement system upgrades and improvements.\n, • Support users with technical queries and provide solutions in a timely manner.\n, • Ensure data integrity and maintain system security protocols.\n, • Document system processes and create user guides where required.\n, • Coordinate with external vendors for system-related support and services.\n, • Stay updated on emerging technologies and recommend upgrades to existing systems.\n\n Profile \n\n • Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues.\n, • Experience using an IT Service Management (ITSM) platform, to manage incidents, requests, changes, and asset records.\n, • Experience maintaining accurate IT asset and configuration records, including hardware deployment, tracking, and lifecycle administration.\n, • Experience supporting Microsoft 365 and associated technologies, including Microsoft Entra ID, Intune, Azure, and other cloud-based services.\n, • Experience supporting end-user devices, enterprise applications, and collaboration tools within a corporate environment.\n, • Experience troubleshooting and resolving technical issues across desktop, mobile, cloud, and network services.\n, • Experience maintaining technical documentation, procedures, knowledge-based articles, and user guidance materials.\n, • Experience working with third-party suppliers and support providers to assist with incident resolution and service delivery.\n\n \n Job Offer \n\n • A salary ranging from £36000 to £40000, dependent on the level of experience.\n, • A permanent position within the Technology & Telecoms industry.\n, • Hybrid working 2 days onsite in Harrogate\n, • Additional benefits to be discussed during the recruitment process.\n\n If you're interested in this role, apply now.