Healthcare Customer Service Executive
7 days ago
Stroud
Healthcare Customer Service Executive Monday to Friday - 09:00am – 17:30pm Temporary Stroud Salary is dependent on experience We are currently recruiting for an Healthcare Customer Service Executive to join our client based in their Stroud branch. Key Responsibilities In-store support • Welcome and assist patients attending the branch, providing a professional and reassuring experience, • Ensuring records are accurate and up to date, • Handle walk-in enquiries and provide guidance on services and accessories where appropriate, • Maintain a clean, organised, and professional branch environment at all times Administration and coordination • Manage appointments, diaries and patient records using internal systems, • Ensure CRM systems are kept accurate and up to date, • Support general administrative tasks to keep the service running smoothly Telephone and outbound activity • Make outbound calls to patients including booking appointments, following up missed visits, and contacting warm leads, • Encourage bookings and attendance where appropriate, in a natural and helpful way, • Handle inbound calls and ema...