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Role Overview The Workshop Manager will be responsible for managing all aspects of workshop operations, from customer bookings and vehicle workflow management through to technician supervision, quality control, invoicing and compliance. The successful candidate will play a key role in ensuring the workshop operates smoothly, jobs are completed efficiently, customers receive excellent service, and the business continues to grow. This role requires a strong understanding of vehicle servicing and repairs, excellent organisational skills, commercial awareness, and the ability to lead and motivate a team. Workshop Operations & Management • Oversee daily operation of MOT, servicing and repairs., • Manage workshop workflow to ensure vehicles are booked in, progressed and completed efficiently., • Allocate jobs to technicians based on workload and deadlines., • Monitor productivity, labour efficiency and turnaround times., • Ensure all work is completed to a high standard and in line with manufacturer guidelines and industry best practices., • Carry out final quality checks where required before vehicles are returned to customers., • Identify opportunities to improve workshop processes and customer experience. Customer Service & Relationship Management • Act as the main point of contact for customers throughout the repair and servicing process., • Provide professional advice regarding vehicle maintenance, repairs and recommendations., • Communicate clearly with customers regarding diagnosis, costs, progress updates and completion times., • Handle customer queries, concerns and complaints professionally and promptly., • Build strong relationships with repeat customers and ensure a high level of customer satisfaction., • Ensure customers receive transparent explanations of work required and completed. Booking, Scheduling & Workflow Control • Manage all workshop bookings, MOT appointments, servicing schedules and repair jobs., • Plan daily and weekly workshop capacity., • Prioritise urgent repairs while maintaining efficient workflow., • Coordinate MOT slots, diagnostics, servicing and repair requirements., • Ensure customers are kept informed of appointment changes or delays. Estimates, Invoicing & Commercial Management • Prepare estimates and quotations for repairs and maintenance work., • Gain customer authorisation before additional work is carried out., • Manage job cards, invoices and payment processes., • Ensure accurate recording of parts, labour and additional charges., • Monitor workshop profitability and identify opportunities to improve revenue., • Work with suppliers to ensure competitive pricing and availability of parts., • Monitor outstanding payments and support effective financial control. Health & Safety, Compliance & Standards • Ensure the workshop operates safely and complies with all relevant health and safety regulations., • Maintain a clean, organised and professional working environment., • Maintain compliance with MOT standards and industry regulations., • Ensure tools, equipment and machinery are maintained and fit for purpose. Stock, Equipment & Supplier Management • Monitor workshop stock levels, consumables and commonly used parts., • Order parts and manage relationships with suppliers., • Ensure efficient use and maintenance of workshop equipment., • Manage external suppliers, recovery companies and specialist repair partners when required. Skills & Experience Required • Previous experience managing an automotive workshop., • Strong knowledge of vehicle servicing, repairs and diagnostics., • Experience working with technicians and managing workshop workflow., • Excellent customer service and communication skills., • Ability to manage multiple jobs and priorities in a busy environment., • Commercial understanding of workshop operations, labour sales and profitability., • Strong organisational and administrative skills., • Ability to use workshop management systems, booking software and invoicing systems., • Previous experience within an MOT testing environment., • MOT Tester qualification is preferred., • Experience with diagnostic equipment and modern vehicle technologies.

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Job Purpose To develop and maintain strong relationships with clients by providing excellent customer service, understanding their needs, and delivering tailored solutions. The Relationship Manager is responsible for managing client accounts, supporting business growth, ensuring high levels of customer satisfaction, and maintaining long-term business relationships. Key Duties • Build and maintain strong, long-term relationships with existing and prospective clients., • Act as the primary point of contact for client enquiries, requests, and concerns., • Understand clients' business needs and recommend suitable products or services., • Manage client accounts, ensuring accurate records and timely follow-up on all communications., • Coordinate with internal departments to ensure efficient delivery of services and prompt resolution of client issues., • Monitor client satisfaction and implement strategies to improve customer retention and loyalty., • Identify opportunities to grow existing accounts and generate new business., • Prepare reports on client activities, account performance, and business development opportunities., • Ensure compliance with company policies, procedures, and relevant regulatory requirements. Skills Required • Experience in relationship management, account management, customer service, or business development., • Strong interpersonal and communication skills with the ability to build lasting professional relationships., • Excellent negotiation and problem-solving abilities., • Strong organisational and time management skills., • Ability to manage multiple client accounts and prioritise workloads effectively., • Commercial awareness with the ability to identify business opportunities., • Proficiency in Microsoft Office and customer relationship management (CRM) systems., • Ability to work independently and collaboratively to achieve business objectives.

Audivise Services Limited is currently looking for professional, reliable, and well-presented SIA Licensed Door Supervisors to join our growing security team in the London area. We are seeking confident individuals who can provide a strong security presence while delivering excellent customer service to clients, visitors, and members of the public. The ideal candidate will be punctual, responsible, calm under pressure, and able to follow site procedures professionally. Job Type: Full-time / Part-time / Permanent / Flexible shifts Location: London Salary: Competitive hourly rate Licence Required: Valid SIA Door Supervisor Licence Experience Required: Minimum 6 months’ relevant experience preferred Job Description: As a Door Supervisor, you will be responsible for maintaining safety and security at assigned venues or client sites. You will support smooth daily operations by managing entry control, checking visitors, monitoring behaviour, responding to incidents, and providing professional customer support. You must be able to represent the company in a polite, professional, and confident manner at all times. Main Duties: • Maintain a professional security presence on site, • Manage access control and visitor entry, • Screen individuals for entry suitability, • Carry out searches where required, • Support queue management and crowd control, • Respond calmly and efficiently to incidents, • Assist clients, customers, visitors, and colleagues, • Report incidents and follow site procedures, • Help maintain a safe and secure environment, • Deliver excellent customer service at all times Requirements: • Valid SIA Door Supervisor Licence, • Minimum 6 months’ experience in security, door supervision, events, retail security, or a customer-facing role, • Right to work in the UK, • Good communication skills, • Professional appearance and attitude, • Reliable, punctual, and self-motivated, • Confident dealing with members of the public, • Ability to work independently and as part of a team, • Customer service experience preferred What We Offer: • Full-time and part-time opportunities, • Flexible shifts, • Supportive management team, • Ongoing training and development, • Career progression opportunities, • Opportunity to work across different sites and venues in London How to Apply: To complete your application, please visit the official Audivise Services Limited website and go to the Careers section. Select SIA Security and choose Door Supervision as the role. Only suitable candidates will be contacted.

Full-Time Apprenticeship Career Progression About the Role Fullwell Pharmacy in Barkingside IG6 is seeking an ambitious, friendly, and professional Pharmacy Apprentice to join our growing team. This role is ideal for someone who enjoys working with people, has excellent communication skills, and is looking to build a long-term career within community pharmacy. We are not simply looking for an apprentice—we are looking for a future leader. The successful candidate will receive training and mentoring with a clear progression pathway towards senior responsibilities and pharmacy management. Key Responsibilities • Providing excellent customer service to patients and members of the public., • Assisting patients with healthcare enquiries and directing them to the appropriate pharmacy services., • Supporting the pharmacy team with dispensing prescriptions under supervision., • Promoting services such as Pharmacy First, blood pressure checks, travel vaccinations, and other pharmacy services., • Handling telephone enquiries professionally., • Managing stock and ensuring shelves are fully stocked and organised., • Maintaining patient confidentiality and complying with pharmacy procedures., • Learning all aspects of community pharmacy operations., • Supporting the smooth day-to-day running of the pharmacy. What We Are Looking For • Friendly, confident, and approachable personality., • Excellent communication and customer service skills., • Strong work ethic and willingness to learn., • Ability to remain calm and professional when dealing with patients., • Good organisational and problem-solving skills., • Ambition to progress into a supervisory or management role in the future., • GCSEs (or equivalent) in English and Maths preferred. Career Development At Fullwell Pharmacy, we believe in developing talent from within. The successful candidate will receive: • Pharmacy apprenticeship qualification., • Ongoing training and development., • Exposure to all areas of pharmacy operations., • Leadership and management training opportunities., • Potential progression to:, • Pharmacy Assistant, • Senior Pharmacy Assistant, • Pharmacy Technician, • Pharmacy Supervisor/Manager Salary & Benefits • Competitive apprenticeship salary., • Structured training programme., • Supportive working environment., • Opportunities for career advancement within a growing pharmacy group. Apply Today If you enjoy helping people, are passionate about healthcare, and are looking for a long-term career with genuine progression opportunities, we would love to hear from you.