Duty Manager
hace 24 horas
Northwich
Operational Supervisor - Attractions We're excited to welcome a new Operational Supervisor, (internally known as Duty Manager), at our Anderton Boat Lift Visitor Centre. Working Hours & Location This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW. Role Overview: Working across our visitor attraction, the Operational Supervisor, (Duty Manager), will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high quality environment for all visitors. The Operational Supervisor will champion the Trust's values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit. Key Responsibilities • Manage a team or teams of staff/ volunteers delivering a safe environment and excellent customer service for example in maintenance, retail, catering or operation of trip boats/ other., • Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks. Plan and implement safe working pro...