Customer service chat jobs in United Kingdom

£41,800 - £50,600 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re resilient, confident and trusted leaders. Just like you. As a Deputy Store Manager at Lidl, you’ll be cool, calm and collected, getting stuck in on the shop floor and behind the scenes. From managing cash processes and monitoring stock integrity to inspiring your colleagues, you’ll play a huge part in creating a place where you and your whole team can do your best work. You’ll also enjoy great responsibility while the Store Manager is absent, taking ownership of the store and leading by example to support your colleagues. In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here. • Set a spectacular example for the Store Team and your customers, • Independently manage the store in the absence of the Store Manager, • Motivate and support your team, learning from our Company Values, • Diligently check and work deliveries, managing the till area and monitoring KPIs, • Be a friendly face for every customer, offering excellent service and helping with all customer queries, • Competently comply with Health and Safety laws, standards and guidelines, • Experience leading and developing a team in a challenging, fast-paced environment, • Excellent communication skills to help your colleagues and customers in a friendly and open way, • A knack for time management, delegation and problem-solving, • The confidence to support your team through every shift, • A pride in providing unmatched customer service for everyone who shops with us, • The ability to monitor, manage and improve KPIs, • 30-35 days holiday (pro rata), • 10% in-store discount, • Pension scheme, • Ongoing training, • Enhanced family leave, • Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Job Title: Graduate Scheme - Business Development (Commercial) \n Must have a driving licence and a car \n Salary: £35k basic salary with OTE \n Our client are looking for ambitious graduates to help enhance their presence, to generate revenue by capitalising on warm leads and opening the door to new ones, thereby increasing their book of business with a customer-led approach. \n There is no limit to where you can go with our client - so if you've got a degree, excellent communication skills and plenty of enthusiasm, this is the opportunity for you! \n The company: \n Founded over 40 years' ago, our client are leaders in the distribution of healthcare products. From their outstanding customer service, to their impressive product portfolio, our client continue to excel in the industry and are experiencing an exciting period of growth! \n Package: \n\n • A competitive basic salary of £35k\n, • Y1 OTE of up to higher\n, • Full tech stack\n, • Regular socials and a welcoming, inclusive culture\n, • Incentives and bonuses, including team company holidays\n, • Excellent personal and professional development available with a national enterprise\n, • Pension and healthcare\n\n Role: \n\n • Obtain a thorough knowledge of the company and its offering in order to best educate prospective customers\n, • Proactively reach out to prospects over the phone, via email and through social channels in order to schedule meetings, webinars and demonstrations\n, • Develop relationships through extensive research - identifying key influencers within accounts and building rapport with them\n, • Support customer success to ensure that clients are happy with the services they've secured with the company\n, • Shadow senior members of the team in order to get a handle on the entire 360 process - with a view to your progression within the business\n\n Requirements: \n\n • Educated to degree level\n, • Possess exceptional communication and interpersonal skills\n, • A team player, with the ability to work independently\n, • Comfortable in a target driven environment\n, • Self-motivated, with a strong desire to succeed\n\n \n Grab your fast pass! \n Want to skip the queue? Once you click 'Apply', be sure to follow the link to Sapia AI sent straight to your email. This 15-minute text chat replaces weeks of boring job applications and puts you directly in front of top companies hiring right now. \n How does it work? \n\n • \n No CV needed right now - just a simple text chat for 15 minutes. \n • \n Instant feedback - get your personalized "Sales DNA" profile immediately. \n • \n Fast-track your career - secure your seat at our next Live Assessment Day. \n\n Hit apply below, check your inbox, and fast-track your career! \n \n Candidates must be eligible to live and work in the UK. \n Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application. \n

Store Manager (Canary Wharf)Location: Canary Wharf, LondonSalary Range: £45-55kJob Type: Full-time, permanentNokwol is entering an exciting phase of growth with an ambitious retail store rollout programme planned over the next 12-months. We are seeking a confident retail leader to head up our new Canary Wharf store, which opens in mid-September. If you have a passion for footwear, fashion, and customer experience we'd love to hear from you. \n You'll be a key part of our leadership team: driving performance, inspiring the team, and ensuring every customer enjoys an exceptional experience. You'll be joining us at the start of our big expansion plans, so there will be plenty of opportunities for growth. \n Key Responsibilities \n\n • Lead daily store operations, including team management, stock control, and visual merchandising\n, • Drive sales and customer satisfaction through hands-on leadership and coaching\n, • Maintain high standards of presentation and brand representation across Nokwol and third-party products\n, • Assist with recruitment, training, and development of team members\n, • Resolve customer queries with professionalism and care\n\n About You \n\n • Proven experience in retail management, ideally in fashion or footwear\n, • Strong leadership and communication skills\n, • A passion for customer service and a keen eye for style\n, • Commercial awareness and a proactive mindset\n, • Flexibility to work weekends and thrive in a fast-paced retail environment\n\n About Us \n At Nokwol, luxury fashion footwear isn't just our business — it's our passion.Founded in 2023 by a family with over 40 years of combined experience in the footwear industry, our mission is to redefine the luxury shoe market. We create designer-inspired footwear crafted from the finest, softest leathers — delivering unparalleled quality and style at exceptional value.With roots between London and Hong Kong, we are a rapidly expanding our global brand. Our flagship store, which opened in 2023 on the iconic King's Road in Chelsea, has quickly become one of the highest-performing destinations on the strip.And this is just the beginning. As we embark on the next chapter of our journey, we are looking for passionate, talented, and fashion-loving individuals to join us in shaping the future of luxury footwear. \n Timetable & Hiring Process \n We try to review all applications within 5-working-days of application, and we promise to let you know if we don't think you're suitable for this role. If we do want to chat to you we'll arrange a short video call with someone in our recruitment team, and finally invite you for a face-to-face meeting with a Director.

Job Title: Graduate Scheme - Business Development (Commercial) (Italian Speaker) \n Salary: £35k basic salary/ with £35k OTE \n Our client are looking for ambitious graduates to help enhance their presence, to generate revenue by capitalising on warm leads and opening the door to new ones, thereby increasing their book of business with a customer-led approach. \n There is no limit to where you can go with our client - so if you've got a degree, excellent communication skills and plenty of enthusiasm, this is the opportunity for you! \n The company: \n Founded over 40 years' ago, our client are leaders in the distribution of healthcare products. From their outstanding customer service, to their impressive product portfolio, our client continue to excel in the industry and are experiencing an exciting period of growth! \n Package: \n\n • A competitive basic salary of £35k\n, • Y1 OTE of up to £35k\n, • Full tech stack\n, • Regular socials and a welcoming, inclusive culture\n, • Incentives and bonuses, including team company holidays\n, • Excellent personal and professional development available with a national enterprise\n, • Pension and healthcare\n\n Role: \n\n • Obtain a thorough knowledge of the company and its offering in order to best educate prospective customers\n, • Proactively reach out to prospects over the phone, via email and through social channels in order to schedule meetings, webinars and demonstrations\n, • Develop relationships through extensive research - identifying key influencers within accounts and building rapport with them\n, • Support customer success to ensure that clients are happy with the services they've secured with the company\n, • Shadow senior members of the team in order to get a handle on the entire 360 process - with a view to your progression within the business\n\n Requirements: \n\n • Educated to degree level\n, • Possess exceptional communication and interpersonal skills\n, • A team player, with the ability to work independently\n, • Comfortable in a target driven environment\n, • Self-motivated, with a strong desire to succeed\n\n \n Grab your fast pass! \n Want to skip the queue? Once you click 'Apply', be sure to follow the link to Sapia AI sent straight to your email. This 15-minute text chat replaces weeks of boring job applications and puts you directly in front of top companies hiring right now. \n How does it work? \n\n • \n No CV needed right now - just a simple text chat for 15 minutes. \n • \n Instant feedback - get your personalized "Sales DNA" profile immediately. \n • \n Fast-track your career - secure your seat at our next Live Assessment Day. \n\n Hit apply below, check your inbox, and fast-track your career! \n \n Candidates must be eligible to live and work in the UK. \n Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application. \n

Our prestigious manufacturing client is seeking an experienced French speaking Customer Service Coordinator (bilingual) \n Location: Dartford, Kent \n Hours: Full time, flexi and hybrid \n Min of 2 days in office including Tuesdays \n Salary: £30,000 pa + excellent benefits including 3% non-contractual bonus \n Excellent benefits packaging including 25 days leave, health care etc \n Customer Service Coordinator – French speaking is the liaison between customers and internal departments. Being accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth. \n Customer Service Coordinator Key Requirements \n\n • Minimum of two years relevant customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred.\n, • Computer literate – MS office, PowerPoint, Excel, Outlook, Teams\n, • Fluent in French and English to use in a working environment\n, • Good level of education including Maths and English\n, • Works well under pressure\n, • Excellent attention to detail\n, • Able to work independently and as part of a team\n\n Customer Service Coordinator - Responsibilities and Duties \n\n • Support customers’ enquiries through multiple communication channels including phone, email, and chat.\n, • Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.\n, • Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed)\n, • Enter and process orders including calculating transit time and freight.\n, • Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.)\n, • Maintain accurate customer database and information on profiles.\n, • Responsible for customer quotations for new business & follow-up on open quotes.\n, • Maintain price lists and send them to customers when requested.\n, • Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues.\n\n

SALES ENQUIRY ADVISOR (PART-TIME). \n Earn up to £19,848 OTE per annum! \n WHY WORK FOR HEDIN AUTOMOTIVE BMW & MINI. \n Join Hedin Automotive as a Sales Enquiry Advisor and become the first point of contact for customers beginning their BMW or MINI journey. Based in our centralised contact call centre, you'll play a key role in delivering exceptional customer experience by managing enquiries across phone, email, live chat, online channels, and events. If you have a passion for customer service, enjoy building relationships, and want to develop your career with one of the world's leading automotive retailers, we'd love to hear from you! \n BENEFITS. \n Hedin Automotive values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues. \n\n • \n 31 days of annual leave (including bank holidays) with long-service awards and enhanced holiday entitlement \n • \n Discount schemes with popular retailers – helping you save more \n • \n Employee Car Ownership Schemes – available for you and your family \n • \n Employee Assistance Programme – 24/7 wellbeing support with access to health professionals \n • \n Private healthcare access – prioritising your health and prosperity \n • \n Pension scheme and life assurance – confidence in your future \n • \n Referral bonus – earn when you refer a friend to join the team \n\n Why not take a moment to view all our benefits and see what our employees love about working at Hedin Automotive by visiting our \n THE MAIN DUTIES OF THE ROLE INCLUDE: \n\n • \n Answering inbound telephone calls and responding to email, live chat, online, and event-generated sales enquiries with professionalism and enthusiasm \n • \n Engaging with customers to understand their lifestyle, preferences, and vehicle requirements, ensuring they are matched with the most suitable BMW or MINI. \n • \n Responding to digital enquiries through the Carwow and CRM platforms within agreed service level targets \n • \n Gathering and accurately recording customer information and enquiries within the DMS system. \n • \n Work with the relevant manager to allocate enquiries to Sales Executives \n • \n Connect customers with the appropriate sales executive \n • \n Coordinate and schedule customer appointments, including test drives \n • \n Stay up to date with our product BMW & MINI range, including new technologies and competitors, to confidently discuss our cars and services with customer \n • \n Deliver exceptional customer service, ensuring customers’ expectations are exceeded \n\n YOUR PROFILE. \n\n • \n Previous experience in a sales, customer service or call centre environment ideally advising on products. \n • \n Excellent verbal and written communication skills with the ability to build rapport quickly \n • \n Strong administration and IT skills with excellent attention to detail \n • \n Well organised with the ability to manage multiple enquiries in a fast-paced environment \n\n SALARY AND HOURS. \n\n • \n Basic salary of £16,848 with a competitive OTE of £19,848 per annum \n • \n Working hours: Monday, Tuesday and Friday with times variable ranging from 8.00am–5.00pm, 9.00am–6.00pm (24 hours per week). \n • \n Sundays (10.00am–4.00pm) and Bank Holidays worked on a rota basis, paid as additional hours or taken as time off in lieu. \n\n The role is office-based work environment. \n ABOUT US. \n Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent. \n As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers. \n Click apply today and take the first step towards a rewarding career in the automotive industry. \n

SALES ENQUIRY ADVISOR (PART-TIME). \n Earn up to ££19,848 OTE per annum! \n \n WHY WORK FOR HEDIN AUTOMOTIVE BMW & MINI. \n Join Hedin Automotive as a Sales Enquiry Advisor and become the first point of contact for customers beginning their BMW or MINI journey. Based in our centralised contact call centre, you'll play a key role in delivering exceptional customer experience by managing enquiries across phone, email, live chat, online channels, and events. If you have a passion for customer service, enjoy building relationships, and want to develop your career with one of the world's leading automotive retailers, we'd love to hear from you! \n \n BENEFITS. \n Hedin Automotive values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues. \n\n • \n 31 days of annual leave (including bank holidays) with long-service awards and enhanced holiday entitlement \n • \n Discount schemes with popular retailers – helping you save more \n • \n Employee Car Ownership Schemes – available for you and your family \n • \n Employee Assistance Programme – 24/7 wellbeing support with access to health professionals \n • \n Private healthcare access – prioritising your health and prosperity \n • \n Pension scheme and life assurance – confidence in your future \n • \n Referral bonus – earn when you refer a friend to join the team \n\n Why not take a moment to view all our benefits and see what our employees love about working at Hedin Automotive by visiting our \n \n THE MAIN DUTIES OF THE ROLE INCLUDE: \n\n • \n Answering inbound telephone calls and responding to email, live chat, online, and event-generated sales enquiries with professionalism and enthusiasm \n • \n Engaging with customers to understand their lifestyle, preferences, and vehicle requirements, ensuring they are matched with the most suitable BMW or MINI. \n • \n Responding to digital enquiries through the Carwow and CRM platforms within agreed service level targets \n • \n Gathering and accurately recording customer information and enquiries within the DMS system. \n • \n Work with the relevant manager to allocate enquiries to Sales Executives \n • \n Connect customers with the appropriate sales executive \n • \n Coordinate and schedule customer appointments, including test drives \n • \n Stay up to date with our product BMW & MINI range, including new technologies and competitors, to confidently discuss our cars and services with customer \n • \n Deliver exceptional customer service, ensuring customers’ expectations are exceeded \n\n \n YOUR PROFILE. \n\n • \n Previous experience in a sales, customer service or call centre environment ideally advising on products. \n • \n Excellent verbal and written communication skills with the ability to build rapport quickly \n • \n Strong administration and IT skills with excellent attention to detail \n • \n Well organised with the ability to manage multiple enquiries in a fast-paced environment \n\n \n SALARY AND HOURS. \n\n • \n Basic salary of £16,848 with a competitive OTE of £19,848 per annum \n • \n Working hours: Monday, Tuesday and Friday with times variable ranging from 8.00am–5.00pm, 9.00am–6.00pm with unpaid hour for lunch (24 hours per week). \n • \n Sundays (10.00am–4.00pm) and Bank Holidays worked on a rota basis, paid as additional hours or taken as time off in lieu. \n\n The role is office-based work environment. \n \n ABOUT US. \n Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent. \n As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers. \n Click apply today and take the first step towards a rewarding career in the automotive industry. \n

At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors. \n Our centres are more than just buildings - they’re buzzing communities of entrepreneurs, creators, and changemakers. We’re excited to announce a vacancy for a Customer Experience Assistant at The Nucleus Bridge to to join our team and help deliver exceptional service at this state-of-the-art innovation Centre. \n Our modern centre is located in the heart of The Bridge Community. The Nucleus offers professional, fully equipped office space ideal for small businesses, providing a flexible and supportive working environment. \n Find out more about The Nucleus Bridge here: \n What You’ll Be Doing \n As the first and last point of contact for our customers and guests, you’ll: \n\n • Welcome visitors with warmth and professionalism, creating a positive first impression.\n, • Manage reception duties, including calls, emails, post, and meeting room bookings.\n, • Support events and community engagement activities.\n, • Responsible for daily and monthly social media updates.\n, • Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.\n, • Assist with a variety of customer needs, from booking couriers to recommending local spots.\n, • Provide backup support to the Centre Manager and Assistant Centre Manager.\n\n Want the full picture? Please see the attached job description for more details on what the role involves. \n What You’ll Bring \n We’re looking for someone who’s hands-on, people-focused, and proactive. You’ll bring: \n\n • A confident, approachable personality and a natural flair for customer service.\n, • Strong IT skills and the ability to pick up new systems quickly.\n, • A proactive, can-do attitude and a keen eye for detail.\n, • Flexibility and a team spirit - ready to pitch in wherever needed.\n\n Why You’ll Love Working Here \n We offer more than just a job - we offer a place where you can grow, contribute, and be part of something meaningful. Here’s what you can expect: \n Salary: Salary of £26,227.50 per annum \n Time off: 25 days’ holiday + bank holidays. \n Flexible benefits: Options to swap salary for extra benefits, including additional holiday. \n Wellbeing: Wellbeing days, Employee Assistance Programme, and health resources. \n Perks: Discounts on high street brands, EV leasing, cycle to work scheme, and more. \n Development: Full induction, buddy system, and ongoing learning opportunities. \n Culture: A supportive, inclusive team that values your voice and ideas. \n Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses. \n Ready to Apply? \n If this sounds like your kind of role, we’d love to hear from you. Click ‘Apply’ to join us as our new Customer Experience Assistant. \n Got questions? Reach out - we’re happy to chat. \n We’re Committed to Inclusion \n We’re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply - you might be just the person we’re looking for. \n We reserve the right to close the vacancy once we’ve received sufficient applications, so apply early to avoid disappointment.

30 hours per week including some weekend working \n Aged 21 and above: £13.35 per hour plus personal sales commission \n Aged 20 and below: £11.39 per hour plus personal sales commission \n Topps Tiles is the UK’s number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 300 stores nationwide and a team of 1,600 dedicated experts, we’re more than just a business—we’re a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do, that’s the Topps Tiles way. \n What makes a job at Topps Tiles a retail career like no other? \n Working in retail as a Topps Tiles Sales Assistant really is unlike any other retail job. As a valued member in a small team, you’ll help our customers visualise their projects, helping them to find just what they’re looking for to make their tiling project happen. \n A sales assistant at Topps’ is more than just sitting at a till. As one of our service specialists you’ll gain valuable sales skills, supporting our customers whilst driving revenue for the store. \n And, unlike other retail assistant jobs, you won’t need to work late evenings, and you’ll get 3 days off over Christmas. \n That’s not to mention the commission you’ll earn on each sale you help make happen in store. \n\n • You’ll build long standing relationships with our regular trade customers,\n, • Use your creativity to inspire customers, helping them to pick the right design and style choices.\n, • Gain product knowledge to give valuable advice for trade and retail customers to get them the best products they need.\n\n The best bit? You don’t even need to know anything about Tiles, or Retail! \n If you’re outgoing, friendly, have a positive attitude and don’t mind lifting a few heavy boxes of tiles, then you’re just the person we want to talk to. \n So, that’s a competitive basic salary, sales commission, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals. \n You’ll love working for Topps and we can’t wait to hear from you. \n Click apply, today, our application process should only take you a few minutes if you have a CV ready to go and we’ll be in touch ASAP to arrange your chat with the hiring manager. \n Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over. \n Think you know Topps Group? Think again. \n There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. \n Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.

Store Manager (Neal Street)Location: Neal Street, LondonSalary Range: £45-55kJob Type: Full-time, permanentNokwol is entering an exciting phase of growth with an ambitious retail store rollout programme planned over the next 12-months. We are seeking a confident retail leader to head up our new Neal Street store, which opens in early September. If you have a passion for footwear, fashion, and customer experience we'd love to hear from you. \n You'll be a key part of our leadership team: driving performance, inspiring the team, and ensuring every customer enjoys an exceptional experience. You'll be joining us at the start of our big expansion plans, so there will be plenty of opportunities for growth. \n Key Responsibilities \n\n • Lead daily store operations, including team management, stock control, and visual merchandising\n, • Drive sales and customer satisfaction through hands-on leadership and coaching\n, • Maintain high standards of presentation and brand representation across Nokwol and third-party products\n, • Assist with recruitment, training, and development of team members\n, • Resolve customer queries with professionalism and care\n\n About You \n\n • Proven experience in retail management, ideally in fashion or footwear\n, • Strong leadership and communication skills\n, • A passion for customer service and a keen eye for style\n, • Commercial awareness and a proactive mindset\n, • Flexibility to work weekends and thrive in a fast-paced retail environment\n\n About Us \n At Nokwol, luxury fashion footwear isn't just our business — it's our passion.Founded in 2023 by a family with over 40 years of combined experience in the footwear industry, our mission is to redefine the luxury shoe market. We create designer-inspired footwear crafted from the finest, softest leathers — delivering unparalleled quality and style at exceptional value.With roots between London and Hong Kong, we are a rapidly expanding our global brand. Our flagship store, which opened in 2023 on the iconic King's Road in Chelsea, has quickly become one of the highest-performing destinations on the strip.And this is just the beginning. As we embark on the next chapter of our journey, we are looking for passionate, talented, and fashion-loving individuals to join us in shaping the future of luxury footwear. \n Timetable & Hiring Process \n We try to review all applications within 5-working-days of application, and we promise to let you know if we don't think you're suitable for this role. If we do want to chat to you we'll arrange a short video call with someone in our recruitment team, and finally invite you for a face-to-face meeting with a Director.

Job Title: Collections Officer \n Location: London Hybrid 2 days WFH \n Salary: Up to £35,000 depending on experience \n Hours: Monday to Friday 9 am to 5 pm \n Benefits: \n\n • 25 days holiday + public holidays\n, • Additional day off for your birthday\n, • Charity/voluntary days off\n, • Option to buy or sell 5 days holiday\n, • Discounted Gym membership\n, • Pension scheme\n, • Learning and Development budget\n, • Employee assistance programme with holistic wellbeing support\n, • Lunch and learn sessions\n, • Free hot drinks and snacks\n\n About the position of the Collections Officer: \n We're looking for a customer-focused Collections Officer to join a fast-growing fintech within the consumer lending sector. This is an exciting opportunity to join an innovative business that's transforming the way customers manage their finances. You'll play a key role in supporting customers experiencing financial difficulty, helping them find sustainable repayment solutions while delivering fair outcomes and exceptional customer service. If you're empathetic, resilient and passionate about helping customers, this could be the perfect next step in your career. \n Responsibilities required for the role of Collections Officer: \n\n • Support customers throughout the collections journey via telephone, email and live chat.\n, • Build positive relationships while understanding each customer's individual circumstances.\n, • Negotiate affordable repayment plans and appropriate forbearance solutions.\n, • Complete income and expenditure assessments to achieve fair customer outcomes.\n, • Maintain accurate customer records and ensure all activity is fully documented.\n, • Identify vulnerable customers and provide appropriate support.\n, • Deliver excellent customer service while meeting FCA and Consumer Duty requirements.\n, • Work collaboratively with colleagues to improve customer outcomes and identify process improvements.\n\n Experience required for the role of Collections Officer: \n\n • Previous experience within collections, recoveries or customer support in financial services.\n, • Strong communication and negotiation skills across multiple contact channels.\n, • Experience supporting customers experiencing financial difficulty.\n, • Good understanding of FCA regulations, Consumer Duty and Treating Customers Fairly.\n, • Excellent attention to detail with strong organisational skills.\n, • Experience using CRM systems and Microsoft Office.\n, • A proactive, empathetic and solution-focused approach.\n\n For more information regarding the role of Collections Officer please contact us \n Stellar Select is acting as an employment agency and is a corporate member of the REC \n Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Aged 21 and above: £13.35 per hour \n Aged 20 and below: £10.85 per hour \n What makes a job at CTD a career like no other? \n CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Due to recent acquisition CTD now joins the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse, and ProTiler. \n We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment. \n Key Responsibilities: \n\n • Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.\n, • Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.\n, • Deal with customers face-to-face.\n, • Ensure showrooms are clean and tidy.\n, • Ensure branch standards are maintained.\n, • Ensure point of sale displays are up-to-date and accurate.\n, • Have a welcoming and confident approach when dealing with the public.\n, • Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.\n, • Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.\n, • Complete customer orders over the phone.\n, • Offer exceptional customer service, even when under pressure.\n, • Offer specific advice to customers on products and their use.\n\n Experience and Skills required \n\n • Previous experience in a retail environment\n, • Interest in interior design trends.\n, • Excellent customer service skills.\n, • Ability to work well under pressure and handle multiple tasks.\n, • Strong communication and interpersonal skills.\n, • Attention to detail and accuracy in handling transactions.\n\n If you’re outgoing, friendly, have a positive attitude and don’t mind lifting a few heavy boxes of tiles, then you’re just the person we want to talk to. \n With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals, you’ll love working for CTD and we can’t wait to hear from you. \n Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over. \n Click apply, today, our application process should only take you a few minutes if you have a CV ready to go and we’ll be in touch ASAP to arrange your chat with the hiring manager! \n Think you know Topps Group? Think again. \n There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. \n Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.

Job Title: Collections Specialist \n Employment Type: Part Time \n Location: Remote \n Salary: Up to £33,000 Pro-rata \n Hours: Monday to Friday 11 am to 3 pm \n Benefits: \n\n • 25 days holiday + public holidays\n, • Additional day off for your birthday\n, • Charity/voluntary days off\n, • Option to buy or sell 5 days holiday\n, • Discounted Gym membership\n, • Pension scheme\n, • Learning and Development budget\n, • Employee assistance programme with holistic wellbeing support\n, • Lunch and learn sessions\n, • Free hot drinks and snacks\n\n About the position of the Collections Specialist: \n We're looking for a customer-focused Collections Specialist to join a fast-growing fintech within the consumer lending sector. This is an exciting opportunity to join an innovative business that's transforming the way customers manage their finances. You'll play a key role in supporting customers experiencing financial difficulty, helping them find sustainable repayment solutions while delivering fair outcomes and exceptional customer service. If you're empathetic, resilient and passionate about helping customers, this could be the perfect next step in your career. \n Responsibilities required for the role of Collections Specialist: \n\n • Support customers throughout the collections journey via telephone, email and live chat\n, • Build positive relationships while understanding each customer's individual circumstances.\n, • Negotiate affordable repayment plans and appropriate forbearance solutions.\n, • Complete income and expenditure assessments to achieve fair customer outcomes.\n, • Maintain accurate customer records and ensure all activity is fully documented.\n, • Identify vulnerable customers and provide appropriate support.\n, • Deliver excellent customer service while meeting FCA and Consumer Duty requirements.\n, • Work collaboratively with colleagues to improve customer outcomes and identify process improvements.\n\n Experience required for the role of Collections Specialist: \n\n • Previous experience within collections, recoveries or customer support in financial services.\n, • Strong communication and negotiation skills across multiple contact channels.\n, • Experience supporting customers experiencing financial difficulty.\n, • Good understanding of FCA regulations, Consumer Duty and Treating Customers Fairly.\n, • Excellent attention to detail with strong organisational skills.\n, • Experience using CRM systems and Microsoft Office.\n, • A proactive, empathetic and solution-focused approach.\n\n For more information regarding the role of Collections Specialist, please contact us \n Stellar Select is acting as an employment agency and is a corporate member of the REC \n Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Are you looking for a new challenge in Travel? Do you want a change from selling beach holidays? Then this role might be for you! We are looking for an Adventure Travel Expert to join our team offering remote working. Our client specialises in the adventure and experience markets, they blend market leading technology with the best sales and service people in the travel industry. THE ROLE: We are looking for someone who wants to help people experience the world. Our client is on a fast growth plan and are looking for people who thrive in a changing environment. You'll be flexible, motivated, disciplined, ambitious, responsible and have the will and drive to succeed against the odds. You'll also take full ownership of your leads and customers with no limit on what you could earn. Job Description: Promptly, accurately, and comprehensively answer customer enquiries Use their mid-office to record all enquiries Drive conversion as high as possible through your sales techniques and process Drive your repeat customer rate as high as possible through market leading service Be competent at all sales channels (email, phone, chat, and the odd walk in) Become an expert at using the phone system Ensure when home working to have the right environment from which to work Be commercially minded and where possible increase commissions and/or use preferred providers and partners Be familiar with the Package Travel Regulations and ATOL Be a good team member Cross sell into accommodation and transfers where possible Identify areas for improvement on the website and/or Terra Nova (their mid-office booking management system) Ask for help when required Skills Required: You're responsible and a self-starter You're disciplined enough to manage yourself You are responsible enough to understand the protection of cash flow and keeping costs down. You're a great team member, you're good at communicating your plans, talking about problems, challenges, fun stuff, and bad stuff. We're looking for someone with a minimum of 2 years sales experience utilising chat, phone, and email. We'd prefer someone with experience in the adventure / activity / long haul sector. Ideally, you'd have experience in the travel sector including GDS and flight sales know how. You're competent in Word and Excel. THE PACKAGE: Offering a salary of up to £30,000 + Commision Hybrid Working Working hours are based on shift pattern INTERESTED? Please follow the instructions to apply, attaching your CV or call email (url removed)

Italian and French speaking Sales Support Executive (both languages must be fluent) Location: South West London (Zone 3) – Office-based Monday to Friday, 35 hours a week Salary: £30,000 - £32,000 per annum (depending on experience) Start Date: July/August 2026 About the company Our client is a very well-established and highly regarded global exporter of some of the world's most prestigious luxury brands. They are seeking a fluent Italian and French speaking Sales Support Executive to join their friendly and supportive international team. This is an excellent opportunity for a customer-focused professional looking to develop their career within a successful international export sales business. The role As an Italian and French speaking Sales Support Executive you will provide comprehensive B2B customer support to clients, agents and distributors across French and Italian speaking markets. You will play a key role in ensuring a very high standard of service while supporting the smooth operation of export activities. Key Responsibilities Processing and managing customer orders accurately and efficiently Responding to customer enquiries and providing effective solutions Handling customer complaints in a professional and timely manner Liaising with courier and freight companies regarding shipments and deliveries Monitoring export operations and ensuring service standards are maintained within your assigned territories Supporting the Export Sales Team across additional markets and languages when required Maintaining strong relationships with customers, agents, and distributors Skills / Experience needed Fluent spoken and written French and Italian (both languages are essential) Previous experience within customer service, administration, sales or a similar support role Excellent communication and interpersonal skills Strong organisational abilities and attention to detail The ability to manage multiple priorities and work effectively under pressure A proactive approach and the ability to work both independently and as part of a team Benefits Salary of £30,000 - £32,000 per annum 22 days annual leave plus bank holidays Pension scheme Life assurance Incredible staff discount of up to 60% on luxury products Opportunity to work from home one day per week following successful completion of training Friendly, supportive team environment with excellent management support Working Hours 8.00 - 16.00 or 9.00 to 17.00 with an hour for lunch If you are fluent in both French and Italian and are looking to join a highly successful global organisation we would love to hear from you. Please apply now or contact Lisa Grimes for a confidential chat

LOCATION: HounslowSHIFT PATTERN: Mon, Tue, Wed, Thur, Fri 8-5pmSALARY: CompetitiveROLE OVERVIEW AND PURPOSEYou will be utilising your core skills as an Air Conditioning service engineer, reactive fault diagnostics and installations associated to this companys core activitiesFull commissioning and servicing of HVAC Equipment, Chillers and associated Air Handling Units and other associated equipment.Assist with Warranty Repairs were necessaryCompile reports and information sheets according to the companys Quality System, for purposes of conveying information regarding the quality and performance of individual installations.Co-operation with contracts staff were necessary to achieve our employers acceptance in line with agreed contract terms.Produce non-commissioning related documentation as dictated by workload, ie. Technicalreports and reject reports for failures of components or plant.Responsible for own Health & Safety on site and follow Method Statements and Risk Assessments as standard on all sites, highlighting specific requirements as required.Liaise with Contract Managers and contract support in arranging delivery and collection of materials and/or consumables.Assist as necessary, with scope of abilities; with service, maintenance and warranty work should commissioning workload become sporadic.Promote the after sales Service and Maintenance Divisions of the Company.Laisse with the Contract Manager / contract support and report any issues, which may be causing problems on site and may delay the completion of the contract or jeopardise the satisfaction of the customer.Any other duties, projects etc. that are necessary for the achievement of the companys Objectives within the remit of the role. Note: the above list is not exhaustive and may be reviewed from time to time with the role holder.Flexibility to work within several sites with different variety of customers and sites.Regular on call cover to attend site emergencies, outside of normal working hoursKEY RESPONSIBILITIESCompleting a weekly time sheet correctly and submitting it to your line manager weekly.Submitting Expenses weekly with all supporting receipts.Completing all necessary paperwork for the customer whilst on site and obtaining a customers signature to enable the job attended to be invoiced without any delays.Completing engineers worksheet in full, giving full details of plant that requires additional work.Completing the Minor Works and Installation Certificates on completion of any electrical installations or alterations.Phoning in to your line manager / office administrator at the end of every job to update.Phoning in to the office helpdesk at the end of the day after your last job as part of the lone working procedure.REQUIRED SKILLS AND EXPERIENCEEssentialFull UK Driving License (maximum 6 points on license and no cases pending)Desirable but not essential qualifications or licences:IPAF, PASMAKnowledge and use of computer software Microsoft Office, Building Management SystemsHVAC & Building Services Engineering experienceCity & Guilds/NVQ - Building Services Engineering or Electrical Installation/Maintenance or equivalentKnowledgeFGAS regulation (City & Guilds)NVQ / City & Guilds in Air Conditioning and / or RefrigerationManufacturer course / knowledgeExperienceMinimum of 2 years field based Service / Fault Finding experiencBenefitsWere proud to offer a great range of benefits including:24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own homeMental Health support and Life Event CounselingGet Fit ProgrammeFinancial and legal supportCycle to work schemeAccess Perks at Work, our innovative employee app where you can find:Perks: discounts, gift cards, cashback, and exclusive offersLife: Search for resources and tools on topics ranging from family and life to health, money and workSupport: Online chat or telephone service for urgent support in a crisisFor more information about ABMs benefits, visit ourAbout ABM:ABM (NYSE: ABM) is one of the worlds largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.For more information, visit .ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.TPBN1_UKTJ

Italian speaking Customer Service Specialist with Spanish or French Location: South West London (Zone 3) – Office-based Monday to Friday, 35 hours a week Salary: £30,000 - £32,000 per annum (depending on experience) Start Date: July/August 2026 About the company Our client is a very well-established and highly regarded global exporter of some of the world's most prestigious luxury brands. They are seeking a fluent Italian (plus Spanish or French) speaking Customer Service Specialist to join their friendly and supportive international team. This is an excellent opportunity for a customer-focused professional looking to develop their career within a successful international export sales business. The role As a Customer Service Specialist you will provide comprehensive B2B customer support to clients, agents and distributors across Italian and French / Spanish speaking markets. You will play a key role in ensuring a very high standard of service while supporting the smooth operation of export activities. Key Responsibilities Processing and managing customer orders accurately and efficiently Responding to customer enquiries and providing effective solutions Handling customer complaints in a professional and timely manner Liaising with courier and freight companies regarding shipments and deliveries Monitoring export operations and ensuring service standards are maintained within your assigned territories Supporting the Export Sales Team across additional markets and languages when required Maintaining strong relationships with customers, agents, and distributors Skills / Experience needed Fluent spoken and written Italian plus either Spanish or French (you must be trilingual) Previous experience within customer service, administration, sales or a similar support role Excellent communication and interpersonal skills Strong organisational abilities and attention to detail The ability to manage multiple priorities and work effectively under pressure A proactive approach and the ability to work both independently and as part of a team Salary and benefits Starting salary of £30,000 - £32,000 per annum 22 days annual leave plus bank holidays Pension scheme Life assurance Incredible staff discount of up to 60% on luxury products Opportunity to work from home one day per week following successful completion of training Friendly, supportive team environment with excellent management support Working Hours Monday to Friday or 9.00 to 17.00 with an hour for lunch If you are fluent in Italian and either Spanish or French and are looking to join a highly successful global organisation we would love to hear from you. Please apply now or contact Lisa Grimes for a confidential chat

LOCATION: 25 BANK STREET, Canary Wharf, E14 5JP SHIFT PATTERN: Monday to Friday, between 6:00am and 7:00pm. Flexibility is required to meet business needs. Shifts are 9 hours per day (including a 1-hour unpaid break), 40 hours per week. PAY RATE: £15.54 per hour If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! ROLE OVERVIEW AND PURPOSE The Cleaning Team Leader (Non-Working) is responsible for supervising and leading the cleaning team—which may include Porters, window cleaners, and other specialist cleaning staff—on a highprofile corporate site within an office environment. The role focuses on team supervision, quality standards, client experience, Health & Safety, and ensuring cleaning tasks are completed to a consistently high standard. KEY RESPONSIBILITIES Main Duties & Responsibilities • Manage and supervise all members of the daytime cleaning team, which may include Porters, window cleaners, and other specialist cleaning staff, ensuring cohesive teamwork and consistent service standards across all roles. • Supervise and lead the cleaning team to ensure daily tasks are completed on time and to the required standard. • Allocate work across the team and adjust cover to meet service needs (including managing holiday allocation). • Maintain high standards of presentation and service delivery appropriate for a corporate office environment. • Monitor and control periodic task schedules to ensure completion and quality standards are met. • Complete quality checks on periodic and specialist works once completed and address any issues promptly. • Oversee the safe use of cleaning machinery by the team, ensuring correct procedures are followed. • Provide training and guidance to team members, including new starters, refreshers, and taskspecific training as required. • Maintain accurate paperwork, audits, and site records. • Manage the team's Time & Attendance (T&A) system entries and ensure accuracy. • Complete and submit staff payroll information in line with internal processes and deadlines. • Conduct team briefings and ensure clear communication across shifts. • Report to Supervisor and liaise with the Line Manager on operational updates, escalations, and after-event clean-ups where required. • Take accountability for team performance, standards, and behaviours. • Promote and enforce Health & Safety compliance across the team. Person Specification • Previous experience leading and supervising a cleaning team (office/corporate environment). • Excellent attention to detail and a strong focus on quality standards. • Strong communication skills (verbal and written including emails) with internal and external stakeholders. • IT Skills basic knowledge required of Outlook, Word, Excel) • Ability to prioritise workload, plan effectively, and build positive working relationships. • Calm under pressure and able to problem-solve proactively. • Customer-focused approach with a professional, smart appearance. • Ability to work on own initiative and take full responsibility for the role. • Ability to follow processes and ensure the team follows required instructions. Essential (Site Vetting Requirement) As part of the recruitment vetting process for our client site, all successful candidates will be required to complete background verification and undergo security checks, including criminal/credit checks prior to start date. Candidates will be asked to provide documented evidence of eligibility and will need to have 5 years of checkable accommodation address history (this will be explained in more detail at interview stage) Benefits We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisisFor more information about ABM's benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme

Mercier Consultancy MD is thrilled to offer a position for a Dutch/Flemish Speaking Customer Support Representative, with the flexibility of working remotely from beautiful Greece. This exciting opportunity is perfect for individuals passionate about providing exceptional service while enjoying the Mediterranean lifestyle. • Provide top-notch customer support to Dutch/Flemish-speaking clients via various channels, including phone, email, and chat., • Address inquiries related to products, services, and company policies promptly and professionally., • Resolve customer complaints and issues efficiently to ensure high levels of satisfaction., • Document all customer interactions accurately in our CRM system to enable continuous improvement., • Work collaboratively with other departments to deliver comprehensive solutions to customer needs., • Stay updated on product knowledge and industry trends to enhance the quality of customer support provided., • Fluency in Dutch or Flemish (both written and spoken) is essential; proficiency in English is advantageous., • Experience in customer service or support roles is preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving capabilities and a proactive approach to handling customer inquiries., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently while effectively contributing to a team-oriented environment., • A passion for helping others and a desire to create positive customer experiences., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Italian and eager for a rewarding opportunity to join our team? At Mercier Consultancy MD, we are excited to welcome an enthusiastic Italian Speaking Customer Representative. This position includes the fantastic benefit of paid relocation to Greece, allowing you to thrive in a beautiful setting while making a significant contribution to our customer service team. Your Role: • Provide outstanding customer support to Italian-speaking clients, ensuring inquiries are resolved with professionalism and care., • Communicate effectively through various channels including phone, email, and chat., • Become familiar with our client systems to deliver exceptional service., • Collaborate with team members to ensure efficient resolution of customer issues., • Fluency in Italian (both written and spoken) is essential for effective communication with clients., • Strong interpersonal and communication skills, with a focus on customer satisfaction., • Willingness to learn new technologies and tools suitable for remote work., • Self-motivated, proactive, and adaptable to a fast-paced environment., • Open to relocating to Greece for this amazing opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Swedish and looking for an exciting opportunity to relocate to Greece? At Mercier Consultancy MD, we are seeking an enthusiastic and dedicated Swedish Speaking Customer Representative. This role offers the fantastic benefit of paid relocation to Greece, allowing you to immerse yourself in a vibrant culture while delivering outstanding customer service. Your Role: • Provide exceptional support to Swedish-speaking clients, addressing inquiries with professionalism and care., • Communicate efficiently through various channels such as phone, email, and chat., • Become knowledgeable of client systems to deliver high-quality service., • Collaborate with team members to ensure quick and effective resolution of customer issues., • Fluency in Swedish (both written and spoken) is essential for effective client communication., • Strong interpersonal and communication skills with a focus on customer satisfaction., • Willingness to learn and adapt to new technologies suitable for remote work., • Self-motivated, proactive, and able to thrive in a fast-paced environment., • Open to relocating to Greece for this wonderful opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is seeking Finnish Speaking Customer Support Representatives to join our team in Sofia. If you are fluent in Finnish and enjoy assisting customers with their inquiries, this could be the perfect opportunity for you. You will be responsible for delivering high-quality support to our Finnish-speaking clients, ensuring their satisfaction and fostering positive relationships. • Provide exceptional customer service to Finnish-speaking clients via phone, email, and chat., • Respond promptly and accurately to customer inquiries regarding products and services., • Efficiently handle and resolve customer concerns and complaints., • Maintain thorough records of customer interactions and transactions., • Collaborate with internal teams to enhance the overall customer experience., • Stay updated on product knowledge and company policies to assist customers effectively., • Fluency in Finnish (both written and spoken); English skills are a plus., • Previous experience in customer service is preferred but not mandatory., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software is advantageous., • Positive attitude with a willingness to learn and adapt., • Attention to detail and good problem-solving skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Danish and seeking an exciting opportunity that allows you to work in Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Danish Speaking Customer Representative. This role offers the fantastic benefit of paid relocation to Greece, giving you the chance to experience a vibrant lifestyle while contributing to our customer service excellence. Your Role: • Provide exceptional support to Danish-speaking clients, ensuring their inquiries are managed with professionalism and care., • Communicate effectively through various channels, including phone, email, and chat., • Get acquainted with our client systems to deliver high-quality service efficiently., • Collaborate with team members to ensure quick and effective resolution of customer issues., • Fluency in Danish (both written and spoken) is essential for effective communication with clients., • Strong communication skills and a customer-focused mindset., • Eagerness to learn new tools and technologies adapted for remote work., • Self-motivated, proactive, and adaptable to a fast-paced environment., • Open to relocating to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in German and seeking an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic German Speaking Customer Representative. This position offers the incredible perk of paid relocation to Greece, giving you the chance to enjoy a beautiful environment while making a meaningful contribution to our customer service team. Your Role: • Deliver exceptional customer support to German-speaking clients, addressing their inquiries with professionalism and care., • Effectively communicate through multiple channels such as phone, email, and chat., • Familiarize yourself with our client systems to provide top-notch service efficiently., • Collaborate with team members to achieve timely resolutions for customer issues., • Fluency in German (both written and spoken) is essential for effective communication with clients., • Strong communication skills and a customer-focused approach., • Willingness to learn new technologies and tools suited for remote work., • Self-motivated, proactive, and able to thrive in a fast-paced environment., • Open to relocating to Greece for this fantastic opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

CUSTOMER ENGAGEMENT SPECIALIST Overview Charterhouse Recruitment are proud to again be partnering with a very well-established business based in Castleford. Our client is a global brand, and they are the leading manufacturer in their field. This role will act as the first point of contact for potential customers, ensuring a positive and first-class experience. Benefits • Basic salary is £24,304 plus monthly commission, • Good commission scheme, • Monday to Friday working hours of 8am to 5pm., • Work from home every Friday (once passed training), • 23 days holiday plus bank holidays, • Attractive company pension, • Employee discount scheme for a wide range of shops and attractions, • Perks such as free eye tests, flu jabs and more, • 24/7 Employee Assistance Programme. Responsibilities • Manage proactive outbound calls to customers, • Target a list of prospects to qualify them., • Pass qualified leads over to the internal sales team., • Assist customers making web chat enquiries., • Ensure that all data is accurately entered into the internals CRM., • Work to customer satisfaction targets and conversion rates., • Perform well against KPI's set. Qualifications • You will have experience of working in a customer service / sales environment (ideally office based)., • You will be confident in communicating with people confidently over the phone., • You will have excellent written skills., • You will be IT literate and be able to learn new systems easily (with training), • You can demonstrate basic excel skills, • You will be a positive and self-motivated individual who is able to work as part of a team., • You will be happy to work to targets. If all the above aligns with your experience and you would like to learn more, we would love to hear from you. Please send your CV and let’s discuss the role.

Mercier Consultancy MD is seeking a dedicated Dutch Speaking Customer Experience Agent to join our remote team based in Greece. In this role, you'll be an essential part of our commitment to delivering an outstanding customer experience to our Dutch-speaking clientele. This position offers you the flexibility of working from the comfort of your home while connecting with customers, understanding their needs, and providing them with impactful solutions. • Respond promptly to customer inquiries in Dutch through various channels, including phone, email, and live chat., • Maintain, update, and manage customer information and interactions in our CRM system efficiently., • Resolve customer concerns by identifying their needs and providing effective solutions, ensuring a seamless experience., • Proactively follow up with customers to ensure satisfaction and gather feedback on product and service improvement., • Collaborate with the team to cultivate a supportive and high-performing remote work environment., • Stay informed about our products, services, and industry developments to deliver accurate information to customers., • Native or near-native fluency in Dutch (both verbal and written); English proficiency is advantageous., • Experience in a customer service role or a related field is desirable., • Exceptional communication and problem-solving skills, with a focus on enhancing customer satisfaction., • Ability to work independently and manage multiple tasks in a remote work setting., • Familiarity with CRM systems and digital communication platforms., • Enthusiastic, proactive, and adaptable to a fast-paced environment., • A collaborative mindset with a willingness to contribute positively to the team dynamic., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a _ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a _ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in _, committed to making a positive impact on its customers, employees, and communities. The Role This role is ideal if you are looking to build a career with a company that has track record of success and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you! \n What You'll Do • Advise end users on best practices when using Veeva’s applications, • Identify and resolve client issues associated with Veeva’s applications, • Build strong and professional relationships with all users of Veeva’s applications, • Provide recommendations/feedback on client service improvements and product development, • Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers, • Maintain accurate records of all email/telephone/chat correspondence related to the role Requirements • 1+ years relevant experience in a customer service role, • Effective communication, organizational, and time management skills, • Professional telephone manner, • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint), • Excellent verbal and written communication skills in English and secondary European language will be required., • Ability to quickly understand client requirements and needs and articulate potential solutions Perks & Benefits • Allocations for continuous learning & development, • Private Health Insurance \n #LI-Remote Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at _.

Are you fluent in Dutch or Flemish and looking for an exciting new opportunity? At Mercier Consultancy MD, we are seeking a passionate Dutch/Flemish Speaking Customer Representative ready to relocate to vibrant Sofia, Bulgaria! This role offers you the chance to immerse yourself in a dynamic city culture while providing top-notch customer service to our clients. Your Role: • Deliver exceptional customer support to Dutch/Flemish-speaking clients, ensuring their inquiries are handled with care and professionalism., • Use various communication channels, including phone, email, and chat, to assist customers effectively., • Become proficient with our client systems to deliver efficient and high-quality service., • Work collaboratively with your team to ensure timely resolutions of customer issues., • Fluency in Dutch or Flemish (both written and spoken) is essential for effective communication with clients., • Strong interpersonal and communication skills with a focus on customer satisfaction., • Willingness to learn new tools and technologies for customer support., • Self-motivated, proactive, and able to thrive in a growing environment., • Willingness to relocate to Sofia, Bulgaria, for this promising opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Relocation, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative in a remote role based in beautiful Greece. This position is perfect for customer service professionals who are fluent in German and want to work in a dynamic environment while enjoying the picturesque landscapes and rich culture of Greece. • Provide exceptional customer support to German-speaking clients through various channels, including phone, email, and chat., • Assist customers with inquiries regarding products, services, and company policies with clarity and professionalism., • Resolve customer concerns and complaints effectively to ensure high levels of satisfaction., • Maintain accurate documentation of customer interactions and feedback within our CRM system., • Collaborate with internal teams to deliver comprehensive solutions and enhance customer experience., • Stay up-to-date with industry trends and product knowledge to provide informed and effective support., • Fluency in German (both written and spoken) is essential; knowledge of English is advantageous., • Experience in customer service or support roles is preferred., • Strong communication skills and an ability to build rapport with customers., • Excellent problem-solving skills and a proactive approach in assisting customers., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently in a remote setting while contributing positively to team efforts., • A desire to work in a multicultural environment and embrace the lifestyle in Greece., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Dutch and looking for a new adventure? At Mercier Consultancy MD, we are excited to invite a dedicated and enthusiastic Dutch Speaking Customer Representative to join our team with the opportunity for relocation to Sofia, Bulgaria. This position presents an incredible chance to experience a vibrant city while contributing to our customer service excellence. Your Role: • Deliver outstanding customer support to Dutch-speaking clients, ensuring their inquiries are addressed with professionalism., • Communicate effectively through various channels such as phone, email, and chat., • Become familiar with our client systems to provide high-quality assistance., • Collaborate with team members to ensure swift resolution of customer issues., • Fluency in Dutch (both written and spoken) is essential for effective communication with clients., • Strong interpersonal and communication skills, with a focus on customer satisfaction., • Willingness to learn new technologies and tools suitable for remote and in-office work., • Self-motivated, proactive, and capable of thriving in a dynamic environment., • Open to relocating to Sofia, Bulgaria for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy is thrilled to invite applications for the position of Italian Speaking Customer Service Representative for our Client's Recruitment Platform, 'Work In Greece'. In this vital role, you will be the voice of our recruitment platform, providing exceptional support to Italian-speaking clients seeking employment opportunities in Greece. Your fluency in Italian will be essential as you assist candidates with inquiries about job postings, application processes, and tips for successfully securing employment. You will play a crucial role in enhancing the user experience on our platform and helping individuals navigate their career prospects in a new country. • Provide outstanding customer service in Italian through phone, email, and chat regarding recruitment inquiries and job opportunities, • Assist candidates with job application processes, including resume submission and interview preparation, • Resolve customer issues and complaints promptly while ensuring a positive user experience, • Document customer interactions accurately in our CRM system, • Collaborate with internal teams to improve platform functionalities and service delivery, • Gather feedback from users to inform enhancements to our recruitment services, • Stay updated on job market trends in Greece and provide relevant information to customers, • Fluency in Italian and English, with strong communication skills, • Excellent customer service skills with a passion for helping others navigate their career paths, • Previous experience in customer service or recruitment is a plus, • Able to manage multiple inquiries and provide effective solutions, • Detail-oriented with strong organizational abilities, • Genuine interest in recruitment processes and assisting individuals in securing employment, • Familiarity with customer support software and CRM systems is advantageous, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

Join Mercier Consultancy MD as a Dutch Speaking Customer Experience Specialist and embark on an exciting journey with paid relocation to Greece! This role is a fantastic opportunity for individuals who are passionate about delivering outstanding customer service and wish to immerse themselves in the vibrant lifestyle of Greece. You will be responsible for ensuring that our Dutch-speaking clients receive the highest level of support and assistance, contributing to their overall satisfaction and loyalty. • Act as the main point of contact for Dutch-speaking clients, addressing inquiries and providing tailored support., • Utilize various communication channels (phone, email, chat) to engage with customers and resolve issues effectively., • Document client interactions and maintain comprehensive records to ensure seamless follow-up., • Conduct regular check-ins with clients to assess their satisfaction and proactively resolve any potential concerns., • Work in collaboration with internal teams to enhance product offerings and service quality., • Stay updated on product knowledge and industry changes to offer informed insights to clients., • Fluency in Dutch (both written and spoken) is essential; proficiency in English is also required., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and a customer-oriented mindset., • Comfortable using CRM software and other technological tools., • A dedication to providing exceptional service and enhancing customer experiences., • Willingness to relocate to Greece and adapt to a new environment., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Mercier Consultancy MD is excited to announce a vacancy for a Norwegian Speaking Customer Experience Agent who can work remotely from Greece! We are searching for motivated individuals eager to provide outstanding service to our Norwegian-speaking clients. This role is essential for ensuring customer satisfaction and fostering positive relationships while enjoying the flexibility of remote work. • Provide top-notch customer support in Norwegian through various communication channels, including phone, email, and chat., • Efficiently handle customer inquiries and resolve issues, ensuring a high standard of service., • Document interactions and maintain detailed records in our CRM system for effective follow-up., • Collect customer feedback to inform continuous improvement initiatives., • Collaborate with colleagues to share insights and enhance the overall customer experience., • Stay informed about products, services, and industry trends to assist customers effectively., • Fluency in Norwegian (both written and spoken) is essential; proficiency in English is beneficial., • Previous experience in customer service or related fields is preferred., • Excellent communication skills and a strong focus on customer satisfaction., • Ability to manage multiple responsibilities and prioritize effectively in a remote work environment., • Familiarity with CRM systems and online communication tools., • Proactive attitude towards problem-solving and finding solutions for customers., • A self-starter with the ability to work independently while contributing positively to the team., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

German-Speaking IT Support Engineer - Solve it. Support it. Speak their language. ????? £25,000 - £35,000 | Fully Remote | IT Service Provider You’re the go-to person when something breaks, and you’re fluent in more than just IT. You speak fluent German and know how to deliver brilliant tech support in a way that makes sense to users, no jargon, no confusion, just clear solutions. Whether it’s a password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider, providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking, so you'll need to be fully fluent, either native or business-level German. What’s in it for you? • Salary: £25,000 - £35,000, • Location: Fully remote - work from anywhere in the UK., • Language Skills: Use your German every day while building your IT career, • Variety: A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more, • Culture: Join a friendly, collaborative MSP with a solid reputation and loyal client base, • Stability: Support a long-term customer with consistent demand and ongoing projects What you’ll be doing: • Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools, • Troubleshooting hardware, software, network, and Microsoft 365 issues, • Logging and managing tickets through to resolution, • Escalating more complex issues to senior engineers when needed, • Keeping users informed and ensuring a high level of customer service throughout, • Working closely with internal UK-based teams to maintain smooth service delivery What we’re looking for: • Fluency in spoken and written German: native or business-level essential, • Experience in a 1st or 2nd line IT support role (MSP experience a bonus), • Strong knowledge of Windows OS, Microsoft 365, networking support and general IT troubleshooting, • A calm, confident communicator who is able to support users with empathy and clarity, • Someone who’s proactive, reliable, and comfortable working independently from home This is a unique opportunity to combine your tech support skills with your language fluency, all while working fully remotely in a supportive team. Ready to make your mark? Send your CV to bob . bath @ mexasolutions . com and let’s have a chat.

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients. • Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat., • Respond to inquiries regarding products, services, and company policies with accuracy and professionalism., • Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction., • Document all customer interactions thoroughly in our CRM system to aid continuous improvement., • Coordinate with different departments to enhance customer experience and address specific needs., • Stay updated on product knowledge and industry trends to provide informed assistance., • Fluency in Dutch (both spoken and written) is essential; knowledge of English is a plus., • Experience in customer service or support roles is highly preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently and collaboratively within a team-oriented environment., • A willingness to relocate to Sofia, Bulgaria, and embrace its rich culture and lifestyle., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Join Mercier Consultancy as an Italian Speaking Customer Service Specialist, with an exciting opportunity to work in beautiful Greece! We are offering paid relocation for the right candidate who is passionate about providing top-notch customer service to our Italian-speaking clientele. In this dynamic role, you will engage with customers through various channels, offering support and assistance tailored to their needs. Your professionalism and empathy will play a vital role in ensuring a memorable customer experience, helping to strengthen our reputation for excellence. • Handle customer inquiries in Italian through phone, email, and chat channels, • Provide accurate information regarding our products and services, • Resolve customer issues effectively and in a timely manner, • Document interactions and update customer records in our systems, • Work closely with other teams to ensure efficient resolution of customer concerns, • Participate in ongoing training and development sessions, • Contribute to a positive team environment and enhance customer satisfaction, • Fluency in Italian and English, both oral and written, • Exceptional communication and problem-solving skills, • Experience in customer service or a relevant field is advantageous, • Adept at multitasking and working in a fast-paced environment, • Strong attention to detail and commitment to customer satisfaction, • Positive attitude and a collaborative spirit, • Prior experience with customer support software is a bonus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training And More...

Are you fluent in Dutch and looking for an exciting opportunity to work with us at Mercier Consultancy MD? We are in search of a dedicated and enthusiastic Dutch Speaking Customer Representative. This role includes the fantastic benefit of paid relocation to Greece, providing you with a chance to experience a vibrant culture while contributing to our customer service excellence. Your Role: • Deliver exceptional customer support to Dutch-speaking clients, addressing their inquiries promptly and professionally., • Communicate effectively through various channels, including phone, email, and chat., • Become familiar with our client systems to ensure high-quality service delivery., • Work collaboratively with your team to ensure the timely resolution of customer issues., • Fluency in Dutch (both written and spoken) is essential for effective communication with clients., • Strong interpersonal and communication skills focused on customer satisfaction., • Willingness to learn and adapt to new technologies suitable for remote work., • Self-motivated, proactive, and able to thrive in a fast-paced environment., • Open to relocating to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Job title: Dutch speaking Customer Service Advisor Salary: £25,000 per annum Location: Remote, with 1 day per month in the office Contract: 12 month FTC, full-time Are you a fluent Dutch speaker with a passion for providing excellent customer service? We are seeking a Dutch-Speaking Customer Service Advisor to join our client’s team. This role is primarily remote, offering flexibility with just one day per month required in our client’s office. Responsibilities: • Handle customer enquiries from Dutch-speaking clients via phone, email, and live chat., • Provide solutions to customer issues, ensuring satisfaction and timely resolution., • Maintain customer records and accurately log interactions., • Work collaboratively with team members and management to improve customer experiences. What We’re Looking For: • Fluent in both written and spoken Dutch., • Strong communication and problem-solving skills., • Prior experience in a customer service role is advantageous., • Ability to work independently in a remote setting. Shift Patterns • Week 1: 07:00-15:15, • Week 2: 09:45-18:00 Benefits: • Gym discount, • Life insurance, • Ability to work remote, • Company discount, • Eye tests, • Buy/sell 5 days of holiday a year, • Enhanced maternity/paternity pay And many more! If you're a customer-focused individual with fluent Dutch language skills, we'd love to hear from you! If interested, please apply or send your CV directly to

Are you fluent in Danish and eager for a fulfilling opportunity that allows you to work (remotely) from Greece? At Mercier Consultancy MD, we are on the lookout for a dedicated and enthusiastic Danish Speaking Customer Representative. This role offers the exciting benefit of paid relocation to Greece, allowing you to enjoy a vibrant lifestyle while delivering excellent customer service. Your Role: • Provide outstanding customer support to Danish-speaking clients, addressing inquiries with professionalism and empathy., • Communicate effectively through multiple channels, including phone, email, and chat., • Learn and navigate our client systems to ensure high-quality service., • Collaborate with your fellow team members to ensure swift resolution of customer issues., • Fluency in Danish (both written and spoken) is essential for effective client communication., • Strong communication skills and a genuine customer-focused attitude., • Willingness to learn new tools and technologies suitable for remote work., • Self-motivated, proactive, and adaptable to a dynamic work environment., • Open to relocating to Greece for this amazing opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Job Title: Customer Experience Cloud & AI SME Location: Remote / UAE / Portugal Company: Kompetenza Department: AI & Service Cloud Development Reports To: director R&D About Kompetenza Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services. Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement. Role Overview We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems. This role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions, AI-powered agents, and intelligent workflows that enhance customer engagement. The ideal candidate will work closely with clients, internal teams, and stakeholders to drive automation, improve user experience, and mentor organizations on AI adoption. Key Responsibilities 1. Develop & Optimize Self-Service Customer Portals • Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud., • Implement self-service automation and AI-driven workflows to improve customer interactions., • Ensure portals are intuitive, scalable, and personalized with guided service journeys., • Integrate Einstein AI and automation tools for proactive customer support and case resolution. 1. AI-Powered Virtual Agents & Automation • Develop and optimize AI-driven virtual agents within Salesforce and external platforms., • Utilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer support., • Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms., • Ensure AI agents learn from interactions to continuously improve customer responses. 1. Cross-Platform AI Automation & Integration • Work with Salesforce Flow, Omni-Channel Routing, and Process Automation to optimize service operations., • Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs., • Implement AI-powered predictive analytics to personalize customer experiences. 1. Customer Engagement & AI Mentorship • Act as an AI & Experience Cloud SME, guiding clients through their AI and automation journey., • Work directly with customers to understand their challenges and tailor AI/self-service solutions., • Provide training and mentorship to businesses on how to adopt and maximize AI-driven self-service portals., • Gather feedback from end-users to enhance AI models, workflows, and self-service functionalities. 1. Data Intelligence & AI Performance Optimization • Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements., • Continuously monitor AI agent performance and customer engagement metrics to optimize processes., • Ensure compliance with data security, privacy, and ethical AI practices. 1. AI & Innovation Strategy • Stay ahead of emerging AI and Experience Cloud trends, ensuring cutting-edge solutions., • Work with internal teams to align AI automation with business and customer service objectives., • Evaluate and integrate new AI and automation tools to enhance customer experience. Key Requirements Technical Skills • 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise)., • Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows., • Experience with Salesforce Flow, Omni-Channel Routing, and case automation., • Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce., • Knowledge of API integrations, RPA, and machine learning-driven automation. Soft Skills & Experience • Passionate about customer experience, AI, and digital transformation., • Comfortable working directly with clients, understanding their self-service & AI needs., • Strong problem-solving and analytical skills to build impactful automation solutions., • Excellent communication & presentation skills, able to mentor and train customers., • Ability to learn quickly and stay updated on the latest AI and self-service technologies. Why Join Kompetenza R&D Work on cutting-edge AI & self-service portal Why Join Kompetenza? ✅ Build a lead generation machine from the ground up – an exciting opportunity to create a scalable system. ✅ Work with cutting-edge AI and automation tools to optimize sales outreach. ✅ High earning potential – competitive salary with performance-based commission. ✅ Remote work flexibility with a global team.

Are you fluent in Dutch or Flemish and seeking an exciting opportunity to work remotely with the added benefit of relocation to Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Dutch/Flemish Speaking Customer Representative. This position offers exciting career prospects while enabling you to experience the beautiful lifestyle of Greece through our relocation package. Your Role: • Provide excellent customer support to Dutch/Flemish-speaking clients, ensuring inquiries are handled with care and professionalism., • Communicate effectively through various channels, such as phone, email, and chat., • Become proficient with our client systems to deliver efficient and high-quality service., • Collaborate with team members to ensure timely resolution of customer issues., • Fluency in Dutch or Flemish (both written and spoken) is crucial for effective communication with clients., • Strong communication skills paired with a commitment to customer satisfaction., • Willingness to learn and adapt to new tools and technologies suitable for remote work., • Self-motivated, proactive, and able to thrive in a dynamic environment., • Willingness to relocate to Greece as part of this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • 2 Extra Monthly Salaries, • Health Insurance, • And Much More...

Are you fluent in Dutch and seeking a rewarding opportunity that lets you work remotely from Greece? At Mercier Consultancy MD, we are on the lookout for a dynamic and enthusiastic Dutch Speaking Customer Representative. This position includes the remarkable benefit of paid relocation to Greece, where you can immerse yourself in a beautiful environment while advancing your career in customer service. Your Role: • Deliver outstanding customer service to Dutch-speaking clients, handling inquiries with care and professionalism., • Communicate effectively through various platforms including phone, email, and chat., • Eagerly learn and navigate our client systems to provide top-notch support., • Collaborate with team members to ensure customer issues are resolved promptly., • Fluency in Dutch (both written and spoken) is essential for effective communication with clients., • Strong communication skills coupled with a customer-oriented approach., • Willingness to learn new technologies and tools for a remote work environment., • Self-motivated, proactive, and adaptable to a fast-paced setting., • Open to relocating to Greece for this unique opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in German and seeking a rewarding opportunity to work remotely from Greece? At Mercier Consultancy MD, we are excited to bring aboard a dedicated and enthusiastic German Speaking Customer Representative. This remote position allows you to work from the comfort of your home while contributing to our exceptional customer service. Your Role: • Deliver outstanding customer support to German-speaking clients, ensuring their inquiries are handled efficiently and professionally., • Communicate effectively through various channels, including phone, email, and chat., • Become proficient in our client systems to provide high-quality service., • Collaborate with team members to ensure timely resolution of customer issues., • Fluency in German (both written and spoken) is essential for effective communication with clients., • Strong communication skills and a commitment to delivering excellent customer service., • Ability to learn new technologies and tools for effective remote work., • Self-motivated, proactive, and able to adapt to a fast-paced working environment., • Prior experience in customer service is a plus but not mandatory., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality support to our esteemed Polish-speaking clients. As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction. • Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat., • Respond accurately to inquiries regarding products, services, and company policies in a timely manner., • Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction., • Maintain meticulous records of customer interactions and resolutions in our CRM system., • Collaborate with different departments to facilitate effective solutions to client needs., • Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support., • Fluency in Polish (both written and spoken) is mandatory; proficiency in English is advantageous., • Experience in customer service or support roles is highly preferred., • Strong communication and interpersonal skills, with a focus on customer relations., • Proficient problem-solving abilities with a proactive approach to addressing customer concerns., • Familiarity with customer service software and CRM systems is beneficial., • Capacity to work both independently and collaboratively within a dynamic team environment., • A willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural landscape., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to announce an opening for a Danish Speaking Customer Experience Agent, offering the flexibility to work remotely from Greece! We are looking for dedicated individuals who are passionate about customer service and eager to provide exceptional support to our Danish-speaking clients. In this pivotal role, you will ensure customer satisfaction and build lasting relationships, all while enjoying the benefits of remote work. • Deliver outstanding customer support in Danish through phone, email, and chat communications., • Handle customer inquiries and resolve issues efficiently, maintaining a high level of service quality., • Accurately document customer interactions and maintain up-to-date records in our CRM system., • Gather and analyze customer feedback to contribute to the improvement of our services., • Collaborate with team members to share insights and enhance customer service processes., • Stay updated on product offerings, services, and industry trends to ensure effective customer assistance., • Fluency in Danish (both written and spoken) is required; proficiency in English is a plus., • Previous experience in customer service or a related role is preferred but not mandatory., • Strong communication skills and a customer-centric approach., • Ability to manage multiple tasks and prioritize responsibilities in a remote environment., • Familiarity with CRM systems and digital communication tools., • Proactive problem-solving skills and a commitment to providing excellent customer experiences., • A self-motivated individual who can work independently while also being a collaborative team player., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Mercier Consultancy MD is on the lookout for a Dutch Speaking Customer Experience Agent to join our vibrant team in Sofia! We are looking for customer-focused individuals who are eager to provide outstanding support and build relationships with our Dutch-speaking clients. As part of our team, you will play a crucial role in enhancing customer satisfaction and addressing their needs effectively. • Deliver exceptional customer service in Dutch through various channels, including phone, email, and live chat., • Handle customer inquiries and resolve issues efficiently, ensuring a positive experience., • Maintain accurate records of customer interactions and update information in our CRM system diligently., • Gather feedback from customers to identify areas for improvement and contribute to service excellence., • Collaborate with team members to share knowledge and enhance the overall customer experience., • Keep yourself updated on our products, services, and industry developments to assist customers effectively., • Fluency in Dutch (both written and spoken) is required; knowledge of English is an advantage., • Prior experience in a customer service role is preferred, but not mandatory., • Excellent communication skills and a strong commitment to customer satisfaction., • Ability to multitask and prioritize effectively in a fast-paced office environment., • Familiarity with CRM systems and digital communication tools is advantageous., • Proactive attitude toward problem-solving and assisting customers., • A team player who can work harmoniously in a collaborative setting., • Competitive Monthly Salary, • Fully Paid Training, • Relocation Package, • Health Insurance, • And Much More...

Tembo is making the dream of ownership possible for a new generation of home buyers. We are a disruptive, award winning savings and mortgage platform powered by a proprietary technology platform - with the result of enabling buyers to buy their home years ahead of the alternative. We recently acquired a savings company to help us capture customers earlier in their home buying journey, nurture them through saving for a deposit and ultimately to match them with the best mortgage product to get them onto the ladder more quickly. Our savings business is growing very rapidly and we’ve recently launched a Cash ISA to complement our existing Lifetime ISA products. We have huge plans for new products and innovation in the future. We’re a mission centric organisation that holds our values close: Find a way - representing our desire to innovate and also leave no stone unturned to help find a customer a way to get on the ladder It's all about the people - customers, colleagues, partners - we’re all human and without them we are nothing If you don’t like it change it - as a startup we’re constantly listening to every source of data and evolving, every opinion counts We are rated 5* on Trustpilot with every single customer review celebrated and we are determined to find a way to ensure we retain that customer love as we scale. We are well funded by Goodwater Capital, Aviva, McPike Family Global Office, Ascension, Love Ventures as well as a suite of ethical backers such as Fair by Design, Barrow Cadbury, Joseph Rowntree Foundation and Big Society Capital. We’re looking for an experienced, customer-centric Customer Service Specialist who isn’t afraid to roll their sleeves up, to help deliver the best, most trusted customer service as we grow our business. In this role, you’ll be responsible play an integral part in helping the Customer Service team deliver world-class service to our Savings customers via in-app chat, email and telephony. This includes liaising with internal and external stakeholders and delivering 5* service, 7 days a week whilst continually implementing process improvements and optimising resources. You will also successfully collaborate with our operations, technology and compliance teams to ensure we achieve our company growth objectives. As a tech-enabled business there is a big focus on innovative AI/technology focused solutions to create the optimum customer experience whilst also enabling Tembo to scale quickly. At Tembo we utilise the latest tools and systems to deliver top class service, you’ll own the ongoing training and utilisation of these tools to ensure the team are making the most of the tools at their fingertips (eg Using Intercom AI to automatically resolve as many tickets as possible without human intervention). Proven experience in a customer support or operations role within fintech, banking, or a regulated financial services environment Comfortable responding to customers across in-app chat, email, and phone via platforms like Intercom Strong written and verbal communication skills, with a focus on delivering empathetic, clear and world-class customer service Skilled in triaging queries and issues to internal teams (e.g. ISA Transfers, Payments, Home Purchase) and ensuring timely resolution Experience working closely with internal stakeholders such as the Finance team to help resolve payments, deposits, and reconciliation queries Ability to follow and improve internal processes while maintaining service-level targets and accuracy Confident in using support tools and CRMs, tagging queries, and contributing to feedback loops that improve team workflows Detail-oriented and proactive in identifying emerging customer issues or patterns and raising them for process review Collaborative mindset, eager to work cross-functionally and support customers throughout their savings journey Location: Hybrid, with an office in Central London (1-2 days per week in the office)

Mercier Consultancy MD is currently seeking Dutch/Flemish Speaking Customer Support Representatives to join our team in Sofia. This exciting opportunity is ideal for individuals who are fluent in Dutch/Flemish and passionate about delivering exceptional customer service. You will be responsible for assisting our Dutch/Flemish-speaking clients with their inquiries, ensuring they receive timely and accurate support. • Provide excellent customer support to Dutch/Flemish-speaking customers through phone, email, and chat channels., • Handle product and service-related inquiries, providing clear and comprehensive information., • Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction., • Maintain accurate records of all customer interactions and transactions., • Collaborate with internal teams to continuously improve the customer experience., • Stay informed about company products, services, and policies to assist customers effectively., • Fluent in Dutch/Flemish (both written and spoken); proficiency in English is a plus., • Previous experience in customer service or support roles is preferred., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software or CRM systems is advantageous., • Positive attitude with a strong willingness to learn and grow., • Excellent problem-solving skills and attention to detail., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...