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£38,000 - £46,000 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re resilient, confident and trusted leaders. Just like you. As a Deputy Store Manager at Lidl, you’ll be cool, calm and collected, getting stuck in on the shop floor and behind the scenes. From managing cash processes and monitoring stock integrity to inspiring your colleagues, you’ll play a huge part in creating a place where you and your whole team can do your best work. You’ll also enjoy great responsibility while the Store Manager is absent, taking ownership of the store and leading by example to support your colleagues. In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here. • Set a spectacular example for the Store Team and your customers, • Independently manage the store in the absence of the Store Manager, • Motivate and support your team, learning from our Company Values, • Diligently check and work deliveries, managing the till area and monitoring KPIs, • Be a friendly face for every customer, offering excellent service and helping with all customer queries, • Competently comply with Health and Safety laws, standards and guidelines, • Experience leading and developing a team in a challenging, fast-paced environment, • Excellent communication skills to help your colleagues and customers in a friendly and open way, • A knack for time management, delegation and problem-solving, • The confidence to support your team through every shift, • A pride in providing unmatched customer service for everyone who shops with us, • The ability to monitor, manage and improve KPIs, • 30-35 days holiday (pro rata), • 10% in-store discount, • Pension scheme, • Ongoing training, • Enhanced family leave, • Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Job Title Pharmacy Colleague \n Location Darlaston \n Employment Type Part time \n Contract Type Permanent \n Shift Pattern Work Shift: Afternoons \n Hours per Week 15 \n Pay Rate £13.10 \n Category Pharmacy (RLD), Retail Healthcare, Retail Hourly Colleagues \n Closing Date 4 August 2026 \n About the Role?? To be employed in this role you must pass an enhanced safeguarding check.? Our stores operate 24 hours per day, 7 days per week, with that brings a wide variety of shift patterns – if you're looking for flexible working to fit around your lifestyle, then look no further! We'll work with you on your shifts, but weekend working is a requirement of the role, and we may need to be flexible with your work pattern.??? Our in-store Pharmacies are hugely popular with our customers, and they will expect the same warmth and friendliness they get everywhere else in the store – as well as being confident and relaxed about discussing personal health issues, quickly resolving customer problems and taking customers to the right products.? You will also be responsible for spending time accurately assembling and processing prescriptions. It will be your responsibility to drive awareness of all the extra services we offer in Pharmacy (e.g., Prescription Collection Service, Medicines Use Reviews etc). You will support the Pharmacist with the delivery and effective record keeping of patient services (blood pressure checks, stop smoking schemes etc). You will develop an understanding of the strict Standard Operating Procedures and work to them as our customers will expect nothing less. You will also be collecting the customer's prescription from their doctor's surgery on their behalf and bringing it to the store ready for collection. We will help you to become a star Pharmacy colleague - you will complete an accredited course to become a qualified Medicine Counter Assistant within 6 months and you'll then move on to train as a Dispensing Assistant which will complete your pharmacy training. Each step of the way you'll be bringing something extra to our service and moving your career forward.? About You? You'll be naturally friendly, highly organised and want to get stuck in, working with your team to deliver great results. You have good computer skills, attention to detail and you communicate well with customers. You love problem solving and you're passionate about helping people and care about giving customers a great healthcare experience, helping them find what they need and having a chat along the way.? Asda that’s more like it Apply today by completing an online application…? \n Everything you'll love \n Alongside a competitive salary, you'll get lots of other great benefits too, including: \n\n • \n Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user \n • \n Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover \n • \n Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more. \n • \n Company pension \n • \n Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support \n • \n Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated. \n • \n Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. \n • \n Colleague recognition programme \n • \n Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas. \n

Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business - we're a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do... that's the Topps way.What We're Looking ForAs a Store Manager, you are the driving force behind your store's success. As the leader of the store team - and by using the Topps Sales Framework - you'll be fully accountable for delivering your store's sales performance, profit targets and exceptional operational standards.You'll inspire, coach and develop your team to create a performance-driven environment that consistently delivers operational excellence and an unrivalled customer experience. You'll build loyalty, grow relationships with customers, and ensure both trade and retail shoppers see Topps as their number-one destination.You're a confident communicator and a strong people leader. You've managed teams, driven commercial success and can clearly demonstrate where you've exceeded sales and profit targets.You know retail - and you know it well. You've had full P&L responsibility, consistently delivering impressive financial results while creating customer experiences that keep people coming back.What You'll Be DoingLeading, inspiring and coaching your store team, embedding a high-performance culture built on great service, strong sales behaviours and consistent operational standards.Taking full accountability for the store's commercial results - identifying opportunities, driving sales and ensuring both trade and retail targets are consistently met.Using the Topps Sales Framework to ensure the team delivers a customer-first, consultative approach that uncovers needs, offers the right recommendations and closes sales confidently.Developing your team through coaching and regular feedback, helping them excel in customer conversations, spot opportunities and deliver outstanding results.Leading by example on the shop floor, demonstrating what exceptional selling and service look like, and motivating the team through your actions.Maintaining exceptional operational standards, ensuring the store runs efficiently, safely and always presents an outstanding experience.What's In It for You?Competitive basic salarySales commission and bonusNo evening workChristmas Eve & Boxing Day offOngoing training, leadership development and real progression opportunitiesGenerous Staff DiscountAccess to our Benefits platform with a wide range of discounts from 100s of retailers.Bring your ambition, bring your leadership - and we'll give you the platform to shine.Click Apply today. The application should only take a few minutes if your CV is ready, and we'll be in touch ASAP to arrange your chat with the hiring managerDue to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.Think you know Topps Group? Think again.There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.TPBN1_UKTJ

Are you fluent in Danish and eager for a fulfilling opportunity that allows you to work (remotely) from Greece? At Mercier Consultancy MD, we are on the lookout for a dedicated and enthusiastic Danish Speaking Customer Representative. This role offers the exciting benefit of paid relocation to Greece, allowing you to enjoy a vibrant lifestyle while delivering excellent customer service. Your Role: • Provide outstanding customer support to Danish-speaking clients, addressing inquiries with professionalism and empathy., • Communicate effectively through multiple channels, including phone, email, and chat., • Learn and navigate our client systems to ensure high-quality service., • Collaborate with your fellow team members to ensure swift resolution of customer issues., • Fluency in Danish (both written and spoken) is essential for effective client communication., • Strong communication skills and a genuine customer-focused attitude., • Willingness to learn new tools and technologies suitable for remote work., • Self-motivated, proactive, and adaptable to a dynamic work environment., • Open to relocating to Greece for this amazing opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This role is tailored for individuals fluent in Swedish who are enthusiastic about delivering excellent customer service. You will be responsible for assisting our Swedish-speaking clients, resolving their inquiries, and ensuring a positive experience with our products and services. • Provide outstanding customer support to Swedish-speaking clients through various channels, including phone, email, and chat., • Address inquiries regarding products and services and provide detailed, accurate information., • Efficiently resolve customer complaints and issues, maintaining a focus on customer satisfaction., • Document all interactions with customers accurately and maintain thorough records., • Collaborate with internal teams to improve service processes and enhance the customer experience., • Keep up-to-date with product knowledge and updates to better assist clients., • Fluency in Swedish (both written and spoken); knowledge of English is a plus., • Experience in customer service or a related field is preferred., • Strong communication and problem-solving skills., • Able to manage multiple tasks in a dynamic environment., • Familiarity with customer support software is beneficial., • Enthusiastic, proactive, and a fast learner., • Attention to detail and excellent organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Embark on an exciting career path with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming industry, located in breathtaking Malta! This is a fantastic opportunity to leverage your language proficiency and customer service talents while enjoying the vibrant lifestyle of a Mediterranean island. As an essential part of our support team, you will engage with Finnish-speaking customers, ensuring they receive exceptional assistance and a remarkable gaming experience. In this role, you will address inquiries, troubleshoot issues, and provide valuable information about our gaming services. If you are enthusiastic, communicative, and dedicated to delivering outstanding customer support, we would be thrilled to welcome you to our team. Plus, our relocation package makes the move to Malta smooth and enjoyable! • Deliver superior customer support via chat, email, and phone to Finnish-speaking clients., • Quickly and effectively resolve customer questions and concerns., • Guide customers through our gaming products and services to enhance their experience., • Collaborate with team members to maintain high service quality standards., • Record customer interactions accurately in our CRM system., • Collect and relay customer feedback to contribute to service enhancements., • Engage in ongoing training opportunities to improve product knowledge and service skills., • Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus., • Experience in customer service or a similar role is preferred., • Excellent communication and interpersonal skills, with a focus on customer satisfaction., • Able to multitask and excel in a fast-paced environment., • Familiarity with CRM systems and customer support tools is advantageous., • Willingness to relocate to Malta and embrace a new cultural experience., • A genuine interest in gaming and familiarity with the iGaming industry is a significant asset., • Career growth opportunities in a renowned iGaming company., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Yearly salary €26.000 excluding bonuses., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package (reviewed case by case), • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Mercier Consultancy MD is seeking Finnish Speaking Customer Support Representatives to join our team in Sofia. If you are fluent in Finnish and enjoy assisting customers with their inquiries, this could be the perfect opportunity for you. You will be responsible for delivering high-quality support to our Finnish-speaking clients, ensuring their satisfaction and fostering positive relationships. • Provide exceptional customer service to Finnish-speaking clients via phone, email, and chat., • Respond promptly and accurately to customer inquiries regarding products and services., • Efficiently handle and resolve customer concerns and complaints., • Maintain thorough records of customer interactions and transactions., • Collaborate with internal teams to enhance the overall customer experience., • Stay updated on product knowledge and company policies to assist customers effectively., • Fluency in Finnish (both written and spoken); English skills are a plus., • Previous experience in customer service is preferred but not mandatory., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software is advantageous., • Positive attitude with a willingness to learn and adapt., • Attention to detail and good problem-solving skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Dutch or Flemish and seeking an exciting opportunity to work remotely with the added benefit of relocation to Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Dutch/Flemish Speaking Customer Representative. This position offers exciting career prospects while enabling you to experience the beautiful lifestyle of Greece through our relocation package. Your Role: • Provide excellent customer support to Dutch/Flemish-speaking clients, ensuring inquiries are handled with care and professionalism., • Communicate effectively through various channels, such as phone, email, and chat., • Become proficient with our client systems to deliver efficient and high-quality service., • Collaborate with team members to ensure timely resolution of customer issues., • Fluency in Dutch or Flemish (both written and spoken) is crucial for effective communication with clients., • Strong communication skills paired with a commitment to customer satisfaction., • Willingness to learn and adapt to new tools and technologies suitable for remote work., • Self-motivated, proactive, and able to thrive in a dynamic environment., • Willingness to relocate to Greece as part of this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • 2 Extra Monthly Salaries, • Health Insurance, • And Much More...

Are you fluent in Swedish and in search of an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Swedish Speaking Customer Representative. This position includes the wonderful advantage of paid relocation to Greece, where you can enjoy a rich cultural experience while playing a vital role in our customer service team. Your Role: • Provide outstanding customer support to Swedish-speaking clients, ensuring their inquiries are handled with professionalism and care., • Communicate effectively through various channels, including phone, email, and chat., • Develop familiarity with our client systems to offer excellent service efficiently., • Collaborate with team members to ensure issues are resolved promptly and effectively., • Fluency in Swedish (both written and spoken) is essential for effective client communication., • Strong communication skills and a customer-focused attitude., • Willingness to learn new technologies and tools suitable for remote work., • Self-motivated, proactive, and capable of adapting to a fast-paced environment., • Open to relocating to Greece for this amazing opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Dutch or Flemish and looking for an exciting opportunity that includes relocation to Bulgaria? At Mercier Consultancy MD, we are seeking a dedicated and enthusiastic Dutch/Flemish Speaking Customer Representative to join our team. This role offers a unique chance to provide exceptional customer service while experiencing the vibrant culture and beauty of Bulgaria, with the added benefit of paid relocation. Your Role: • Deliver outstanding customer support to Dutch/Flemish-speaking clients, ensuring their inquiries are handled with care and professionalism., • Utilize multiple communication channels, including phone, email, and chat, to assist customers., • Master our client systems to provide effective and efficient service., • Collaborate with team members to ensure swift resolution of customer issues., • Fluency in Dutch or Flemish (both written and spoken) is essential for effective communication with clients., • Strong communication skills with a focus on customer satisfaction., • Willingness to learn and adapt to new tools and technologies for a remote working environment., • Self-motivated, proactive, and able to excel in a fast-paced environment., • Willingness to relocate to Bulgaria for this exceptional opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Relocation, • Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to Sofia, Bulgaria. This role is essential in maintaining our high standards of customer service and providing outstanding support to our Dutch-speaking clientele. Join our diverse and dynamic team, and make a significant impact on customer satisfaction! • Offer exceptional customer support to Dutch-speaking clients via phone, email, and chat., • Respond to inquiries regarding products and services with accuracy and professionalism., • Efficiently resolve customer issues and complaints to ensure maximum satisfaction., • Document each customer interaction thoroughly for quality assurance., • Collaborate with internal teams to provide effective solutions and enhance service delivery., • Stay updated on our products, services, and industry trends to provide knowledgeable assistance., • Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus., • Proven experience in customer support or service roles is preferred., • Excellent communication skills with a focus on building positive customer relationships., • Strong problem-solving skills and a proactive approach to customer service., • Experience with CRM systems and customer support software is beneficial., • Ability to work both independently and collaboratively in a team setting., • Willingness to relocate to Sofia, Bulgaria, and embrace a new cultural environment., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • Welcome bonus, • Performance bonus, • And Much More...

Join Mercier Consultancy MD as a Dutch Speaking Customer Experience Specialist and embark on an exciting journey with paid relocation to Greece! This role is a fantastic opportunity for individuals who are passionate about delivering outstanding customer service and wish to immerse themselves in the vibrant lifestyle of Greece. You will be responsible for ensuring that our Dutch-speaking clients receive the highest level of support and assistance, contributing to their overall satisfaction and loyalty. • Act as the main point of contact for Dutch-speaking clients, addressing inquiries and providing tailored support., • Utilize various communication channels (phone, email, chat) to engage with customers and resolve issues effectively., • Document client interactions and maintain comprehensive records to ensure seamless follow-up., • Conduct regular check-ins with clients to assess their satisfaction and proactively resolve any potential concerns., • Work in collaboration with internal teams to enhance product offerings and service quality., • Stay updated on product knowledge and industry changes to offer informed insights to clients., • Fluency in Dutch (both written and spoken) is essential; proficiency in English is also required., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and a customer-oriented mindset., • Comfortable using CRM software and other technological tools., • A dedication to providing exceptional service and enhancing customer experiences., • Willingness to relocate to Greece and adapt to a new environment., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Are you fluent in Dutch and seeking a rewarding opportunity that lets you work remotely from Greece? At Mercier Consultancy MD, we are on the lookout for a dynamic and enthusiastic Dutch Speaking Customer Representative. This position includes the remarkable benefit of paid relocation to Greece, where you can immerse yourself in a beautiful environment while advancing your career in customer service. Your Role: • Deliver outstanding customer service to Dutch-speaking clients, handling inquiries with care and professionalism., • Communicate effectively through various platforms including phone, email, and chat., • Eagerly learn and navigate our client systems to provide top-notch support., • Collaborate with team members to ensure customer issues are resolved promptly., • Fluency in Dutch (both written and spoken) is essential for effective communication with clients., • Strong communication skills coupled with a customer-oriented approach., • Willingness to learn new technologies and tools for a remote work environment., • Self-motivated, proactive, and adaptable to a fast-paced setting., • Open to relocating to Greece for this unique opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ London/Cardiff/UK Remote | 💰circa £100,000 + | ✨ 🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ ⭐Our Legal team We're looking for a Senior Legal Counsel - Insurance to join our team at Monzo and help us build one of the best, most innovative banks in the world. This role will be the lead lawyer for our new, and growing, insurance distribution business. This role will report to the Head of Legal for Wealth Products, and is part of the Monzo Bank Legal team in the Legal & Board Governance Collective at Monzo. In this role, you’ll work closely with the Insurance Squad to build and deliver Monzo’s insurance products, and support the team in making insurance accessible for everyone. You’ll work at all levels in the organisation and with a wide-range of stakeholders from Product Managers and Designers, to Operations professionals and Software Engineers, and Risk and Compliance. You will be the ‘go to’ for all things legal and regulatory, and an important part of a team trying to change the insurance market for the better. 🔑You’ll play a key role by... • Being a trusted adviser and partner to the Insurance team, helping them build beautiful products and create effective customer-journeys in the Monzo app whilst meeting our regulatory requirements., • Advising on the development of our insurance offering, including expanding the range of insurances we offer, and integrating services into the Monzo app., • Supporting the Insurance team in managing third parties involved in our insurance offering (e.g. underwriters and third-party administrators)., • Equipping the team to deal with developments in the regulatory landscape for insurance, working closely with Compliance colleagues on all things regulatory., • Working with Risk and Control closely to help the team identify and manage legal and regulatory risks relating to the insurance business, • Prioritising thoughtfully to continuously operate with the highest impact., • Developing and implementing processes and procedures to increase the efficiency and scalability of insurance legal advice across the Monzo Group., • Delivering training, sharing insights from your work, and helping educate others on insurance., • Managing relationships with our external legal counsel and ensuring we are optimising our legal spend on insurance matters. 🤩 We’d love to hear from you if… • You have experience advising on general insurance and/or life insurance, and a solid grounding in direct-to-customer distribution with a minimum of around 5 years relevant post qualification experience (or equivalent)., • You have outstanding technical skills and strong knowledge of regulatory and commercial issues in general insurance and insurance distribution, preferably having spent time both in private practice and in house at a financial institution or fintech., • You are a team player and natural collaborator who is passionate about effecting change whilst being goals-focussed and impact-driven., • You are a strategic thinker, a strong communicator and a keen problem solver who knows how to assess risk and recommend solutions that balance business and risk perspectives, • You are willing to jump in and handle a wide range of legal issues, even outside your core areas of expertise in a proactive, and resourceful way, and can sensibly assess when best to engage external counsel in a cost-effective way, • You are comfortable operating at all levels of the organisation up to the Executive and liaising with a variety of internal and external stakeholders, • You welcome diverse perspectives, think rigorously and critically and aren’t afraid to challenge assumptions, • You’ve an open and curious mind, you are passionate about the intersection of banking and technology, and what we are doing here at Monzo excites you! Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating an inclusive and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply - even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! PQE is a guide only. 🌈 The interview journey has 3 key steps • Recruiter call (potentially followed by an initial call with the Head of Legal, Wealth Products), • Role specific interview, • Values interview You may also be asked to meet with key members of the Insurance and Legal teams after these stages for a ‘coffee chat’. Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on business-hiring@monzo.com. Your compensation package: 💰 c.£100,000 + base salary (subject to experience)➕ stock options ✅ We can sponsor visas 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team 📚Learning budget of £1,000 a year for books, training courses and conferences ➕And much more, see our full list of benefits _ #LI-DH1 #LI-REMOTE Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

About the role If you’re passionate about policy and politics, you’ll fit right in to our enthusiastic and vibrant team. This position is for the digital, technology, culture and sport portfolio, which covers the work of the Department for Science, Innovation and Technology (DSIT) and the Department for Culture, Media and Sport (DCMS) as well as overlapping areas pertaining to retail trade and employment. Applications should refer to the role and detail any relevant policy expertise in these areas. This is an exciting opportunity to become part of a highly-respected political intelligence team, providing market-leading intelligence services to ensure our clients stay ahead of political developments. We provide fast, focused, and comprehensive information and insight on the activities of legislatures, government, and a variety of stakeholders to clients across a wide range of sectors. In a time of political turmoil, keeping our clients constantly informed is a dynamic challenge. You’ll be part of a team of fellow consultants, each of whom are experts in their respective policy areas, and will be providing finger-on-the-pulse analysis to your clients on a daily basis. You will work towards becoming a respected authority within the industry on all issues relating to your specialist policy area and key stakeholders, with the potential opportunity to write articles for media publications and participate in broadcasting and panel discussions. This role is based at our London office. Colleagues spend some of their working week in the office and some days working from home (usually 2-3 days in the office per week). If you would like to explore flexible working options, we would be happy to discuss this as part of the interview process. What’s it like to work with us? At Dods we focus on our 3C’s: Collaboration, Continuous improvement, and Customers. We live these values by offering employees opportunities to further their skills through learning and development and training, plenty of opportunities to connect across teams to network, socialise and volunteer, and by always keeping the customer at the forefront. Our inclusive culture means there are always room for new ideas, opportunities to be creative and continuous improvement. Situated in the heart of London, the office working environment is collaborative, bright and airy with everyone together in one space. There’s always a bit of a buzz and conversation going on, and people really like to chat and help each other. The office is small enough that everyone knows everyone’s name, so colleagues work across teams on shared projects. We prize initiative and creativity in how you best provide intelligence to your hugely diverse range of clients. We invest in our consultant’s expertise and will support you in gaining new skills with dedicated funding for your learning and development. We’ve provided political intelligence for 190 years, and while we’re looking into how to leverage artificial intelligence, we know that it’s still our people and how we support our customers personally that makes us different. Work can be fast-paced – there’s an expectation that a customers can get straight through to their Consultant or Account Manager to ask a question and get a quick answer. This means that if a colleague is out-of-office, we cover for each other. It’s a very engaging environment to work in, and while it can be busy, you know that there are always great colleagues around to support you. About Dods Group Ltd Dods is a leading political intelligence business covering Westminster and the UK’s devolved parliaments. Organisations have been turning to us for pertinent information on what’s going on in Government since we first published the Dods Parliamentary Companion way back in 1832. We provide clients across the corporate, government and charity sectors with insight, intelligence and impact through our comprehensive suite of policy tools. Dods Political Intelligence is comprised of three main services: • Intelligence - _ – our platform offers real-time alerts, diaries and legislative trackers, inhouse parliamentary coverage, and a powerful historical search function of policy information., • Insight - _ – our sector-specialist consultants provide analysis, bespoke research, and impartial guidance on the latest policy developments and trends., • Impact - _ – our constantly updated database of biographical and contact information for UK parliamentarians, the digital version of the original who’s who in politics established in 1832, enables you to identify and address the right policymaking audience. For further information, please visit: _ What are we looking for? Our ideal candidate will have: • Familiarity with parliamentary procedure and the political landscape of the UK., • Excellent attention to detail and commitment to accuracy, while working quickly and to tight deadlines., • Capable of prioritising multiple tasks and managing workloads., • A proactive approach, with the confidence to hit the ground running., • A relevant degree-level qualification or relevant professional experience., • IT literate and confident in using online applications to support your work., • Ability to work well within a team but also take initiative when required. Key responsibilities The successful candidates will: • Be responsible for providing a first-rate political intelligence service to their own portfolio of clients., • This position is for the digital, technology, culture and sport portfolio, which covers the work of the Department for Science, Innovation and Technology (DSIT) and the Department for Culture, Media and Sport (DCMS) as well as overlapping areas pertaining to retail trade and employment. Applications should refer to the role and detail any relevant policy expertise in this area., • You will need an excellent understanding of parliamentary procedure and government policy, and some relevant client-facing experience., • You will have a keen interest in politics and policy, and excellent written and verbal communication skills. You need to be comfortable working at a fast pace, within tight deadlines, with the ability to analyse large amounts of information in a rapidly changing political environment. And you’ll need to love working with both clients and colleagues, with a professional attitude and ability to demonstrate initiative and commercial awareness., • Your responsibilities will include maintaining an excellent service to clients, and the provision of timely and high-quality political insight and research. You will also contribute to the development of our business through the delivery of successful trial periods with prospective clients. Why choose Dods? We are proud of the inclusive culture we have built at Dods. Our team are passionate about what they do, and we are passionate about supporting them to be their best. We understand the importance of work-life balance and offer a flexible, hybrid working environment so you can choose how and where to work. Celebrating diversity and inclusion is also an important aspect of our culture and we often have social events to bring everyone together. Here’s some more information on our benefits and ways of working: Employee Benefits (London) • 25 days annual leave plus your birthday off, with the option to buy an additional 5 days holiday per year., • Our approach to work is agile and the team currently spend some of their working week at home and in our office in London Bridge. We also offer the option to work from anywhere for up to 4 weeks a year., • Flexible working, including 4pm finish on Fridays and early finish throughout the summer holiday period so you can spend more time with your family and friends., • Opportunities to connect across teams and locations to network, socialise and volunteer., • Our inclusive culture means there are always room for new ideas, opportunities to be creative and continuous improvement., • Continuous learning and development opportunities throughout your journey with us., • Life assurance: we hope you will never need this, but our cover is for 4 times your salary to your beneficiaries., • Enhanced maternity and paternity leave options., • Company Pension Scheme., • Discounted Gym Membership., • Cycle to work and season ticket travel loan scheme., • In-year employee bonus scheme., • Employee assistance programme. How to apply If you are interested in the role, please submit your application (CV and Cover Letter) through our Company Careers Page _. The closing date for applications is Friday 1st August 2025 with interviews to be held week commencing Monday 4th August 2025. Ideal start date: 13th August 2025

Mercier Consultancy MD is thrilled to offer a position for a Dutch/Flemish Speaking Customer Support Representative, with the flexibility of working remotely from beautiful Greece. This exciting opportunity is perfect for individuals passionate about providing exceptional service while enjoying the Mediterranean lifestyle. • Provide top-notch customer support to Dutch/Flemish-speaking clients via various channels, including phone, email, and chat., • Address inquiries related to products, services, and company policies promptly and professionally., • Resolve customer complaints and issues efficiently to ensure high levels of satisfaction., • Document all customer interactions accurately in our CRM system to enable continuous improvement., • Work collaboratively with other departments to deliver comprehensive solutions to customer needs., • Stay updated on product knowledge and industry trends to enhance the quality of customer support provided., • Fluency in Dutch or Flemish (both written and spoken) is essential; proficiency in English is advantageous., • Experience in customer service or support roles is preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving capabilities and a proactive approach to handling customer inquiries., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently while effectively contributing to a team-oriented environment., • A passion for helping others and a desire to create positive customer experiences., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

WebPros is committed to empowering businesses worldwide through cutting-edge solutions in web hosting, billing automation, infrastructure, server management, and online marketing. Since our founding in 2017, we’ve rapidly grown into a global leader, expanding our robust portfolio to include industry-defining brands such as cPanel & WHM, Plesk, WHMCS, SolusVM, NIXStats, XOVI, SocialBee, Sitejet, and Comet Backup. Today, we power 85 million+ websites across 900,000+ servers worldwide, backed by a 600+ strong team of dedicated professionals spanning multiple continents. At WebPros, we embrace a fully remote, borderless workplace with a focus on flexibility, autonomy, and work-life balance. Whether you prefer working from a bustling city hub or a quiet home office, we enable our teams to thrive from anywhere while staying deeply connected through our strong collaborative culture. Hey there, I’m _, the Operations Manager here at WebPros, and your hiring manager. I’ve grown with this company over the last 8 years, starting in a role focused on supporting teams, and gradually taking on broader responsibilities across business operations. That journey has shaped how I lead today: with a deep appreciation for the behind-the-scenes work that enables others to thrive. What excites me most about leading the Operations team is being able to create structure in our growing organization and empowering others to operate with clarity and confidence. Your Role The Operations team supports internal processes across the company, and we’re looking for a detail-oriented, organized, and resourceful Procurement Specialist to support procurement. This role ensures that purchasing workflows run smoothly from request to approval, and stakeholders across the organization get the tools and services they need with full compliance and accountability. Below, you’ll find everything you need to decide if this role is right for you. From our culture and work style to the specifics of the position and hiring process. We believe in transparency, so we’ve put in the effort to give you a real, inside look at what it’s like to work here. Your Impact in the First 180 Days: We don’t believe in endless checklists of requirements. Instead, here’s what success looks like in your first 6 months: • 30 Days:, • Get fully onboarded with our internal tools (e.g. Confluence, Jira, Slack, shared folders), • Familiarize yourself with current procurement and vendor coordination processes, • Meet key cross-functional stakeholders involved in procurement (Finance, Accounting, Legal, Engineering, etc.), • Shadow live procurement cases and observe internal review and approval steps, • 60 Days:, • Begin managing smaller procurement requests independently with little oversight, • Establish working rhythms with Accounting, Legal, and stakeholders, • Identify opportunities to improve the flow of communication and clarity in handoffs, • 120 Days:, • Confidently support complex procurement requests by coordinating between teams, and tracking progress in Jira., • Provide feedback on internal workflows based on real cases, especially where gaps or ambiguities affect turnaround., • Assist with maintaining procurement documentation and updating stakeholders on evolving best practices, • 180 Days:, • Act as a reliable coordination partner for procurement workflows, ensuring vendors are supported and internal processes are followed., • Champion consistent usage of internal tools and guidance, helping stakeholders engage the system effectively., • Collaborate with the Operations team to support future improvements or scale processes as needed. As a fully integrated member of the Operations team, you will play a key role in sustaining and evolving our procurement workflows. You will consistently collaborate across departments to ensure requests move smoothly from intake to execution, while identifying areas where tooling, documentation, and processes can be refined. As volume or complexity increases, you’ll help shape scalable practices that make procurement more accessible and efficient for stakeholders. By 180 days, I expect the individual in this role to be known as the primary procurement resource for US agreements. You’ll thrive here if you: • Are highly organized, resourceful, and thrive in a fast-paced environment, • Think critically and exercise sound judgment when handling complex tasks, • Are passionate about process improvement, • Can comfortably engage with vendors and high-level stakeholders, • Have experience working with global time zones and cross-functional teams, • Bring expert-level understanding of end-to-end procurement, and understand the basics of contract review, • Have proven, hands-on Jira experience, including managing issues, boards, and workflow status transitions, • Have hands-on experience using AI tools in daily work You might struggle here if you: • Prefer working with a perfectly defined process or rigid hierarchy, • Find task management or documentation tedious, • Are uncomfortable juggling multiple stakeholders and shifting priorities, • Require frequent, detailed instructions before you can get started, • Are only comfortable working in a dedicated procurement platform, • Are reluctant to adopt or experiment with AI tools in your workflow How We Work Team Setup & Location: We are a distributed, international team working across the US and Europe. Our current team consists of: • VP of Operations (UK), • Operations Manager (USA), • 2x Operations Project Managers (Bulgaria), • Developer Relations Manager (Bulgaria) We believe diverse backgrounds make stronger operations. Work Style & Communication: We embrace a remote-first and async-friendly work culture rooted in flexibility and autonomy. • We rely on Jira and Slack to collaborate asynchronously across time zones., • The Operations team meets bi-weekly, and we hold bi-weekly 1:1s for direct report check-ins., • The Procurement team meets weekly, to discuss open procurement tasks and workflow improvements. Collaboration & Impact: While the Operations team sits within the Technology organization, our scope touches nearly every department. The Procurement Specialist will support functions and teams across all WebPros. • We partner cross-functionally to co-create scalable processes and inclusive policies., • Team members are encouraged to take ownership, lead initiatives, and shape how we work. Tools We Use: We rely on a practical tool stack to run Operations smoothly: • Jira: Project tracking, intake via Kanban boards, Ops Helpdesk, • AI Tools (e.g., Claude): Data reconciliation, document review, process documentation, and more, • Operations Helpdesk: Customer portal for internal service, • SharePoint: Vendor & contract management, • Confluence: Documentation, • Excel: Budget tracking (budget vs actuals), • Slack: #ops-team and async Our Culture WebPros is built on diversity, not just in principle but by design. We’ve grown through acquiring industry-leading brands, bringing together teams from 42+ nationalities, 20+ countries, and 10+ brands. Instead of enforcing a one-size-fits-all culture, we embrace unique perspectives, different working styles, and localized expertise to drive global innovation. We are a fully remote, async-friendly company where transparency, open communication, and collaborative problem-solving define how we work. Whether you thrive in the fast pace of a startup or the stability of an established product, WebPros offers a dynamic, evolving career journey that you can shape based on your strengths. We are committed to fostering an inclusive, equitable workplace where every team member feels valued, heard, and supported because our diversity is our strength. Compensation & Benefits We believe benefits go beyond just perks. At WebPros, we invest in your growth, flexibility, and well-being, so you can do your best work and build a meaningful career. While we strive to provide equal global benefits for all team members, some may vary by location, and we’ll clarify the details with you during the interview process. • Competitive salary, • Remote-first flexibility: Work from anywhere in US/Europe (or hybrid in available offices)., • Health Insurance: public or private coverage, depending on your location., • Paid Time Off: 20+ days depending on your location., • Learning Support: Udemy subscription & peer learning., • Public Transport & Meal Vouchers: Location-dependent benefits., • Team Culture: Regular team and on-site company events. Your Hiring Experience Hi, I’m _ your Talent Partner at WebPros. I’ll guide you through the interview process, ensuring a clear, transparent, and meaningful experience. Interview Process: • Intro Chat (30 min): An informal chat with Zornitsa, your Talent Partner, designed to get to know you better. We’ll discuss your background, motivations, and career aspirations while providing a clear overview of WebPros, the team structure, and what you can expect throughout the hiring process. This is your chance to ask questions and ensure the role aligns with your professional goals., • Manager Interview (45 min): A chat with Justine, your Hiring Manager, focused on evaluating your skills and experience, communication style, and alignment with the role. This is also a chance to clarify expectations and ask any questions you may have., • Team Interview (75 min): Join your Hiring Manager and 2–3 cross-functional team members or stakeholders you’ll collaborate with in the role. Part of this session is a hands-on exercise: you'll share your screen and work through a realistic procurement scenario. This session explores team alignment, collaboration style, and interpersonal dynamics, while also gathering multiple perspectives on how you’d contribute to the team. Our Commitment to a Diverse & Inclusive Culture: At WebPros, we want every team member to feel excited to bring their full, authentic self to work. Our strength lies in the diversity of our people, with different backgrounds, perspectives, and experiences driving innovation and making us stronger together. We are committed to ensuring equitable opportunities, pay, and support for all employees, regardless of identity, background, or circumstances. We foster a culture of belonging, respect, and psychological safety, where everyone feels valued, heard, and empowered to contribute meaningfully and grow. Discrimination of any kind, including sexism, racism, xenophobia, homophobia, transphobia, ableism, and ageism, has no place here. By embracing differences and championing inclusivity, we create an environment where everyone can thrive. We are looking forward to your application! Best, Justine & Zornitsa

Mercier Consultancy MD is on the lookout for a Dutch Speaking Customer Experience Agent to join our vibrant team in Sofia! We are looking for customer-focused individuals who are eager to provide outstanding support and build relationships with our Dutch-speaking clients. As part of our team, you will play a crucial role in enhancing customer satisfaction and addressing their needs effectively. • Deliver exceptional customer service in Dutch through various channels, including phone, email, and live chat., • Handle customer inquiries and resolve issues efficiently, ensuring a positive experience., • Maintain accurate records of customer interactions and update information in our CRM system diligently., • Gather feedback from customers to identify areas for improvement and contribute to service excellence., • Collaborate with team members to share knowledge and enhance the overall customer experience., • Keep yourself updated on our products, services, and industry developments to assist customers effectively., • Fluency in Dutch (both written and spoken) is required; knowledge of English is an advantage., • Prior experience in a customer service role is preferred, but not mandatory., • Excellent communication skills and a strong commitment to customer satisfaction., • Ability to multitask and prioritize effectively in a fast-paced office environment., • Familiarity with CRM systems and digital communication tools is advantageous., • Proactive attitude toward problem-solving and assisting customers., • A team player who can work harmoniously in a collaborative setting., • Competitive Monthly Salary, • Fully Paid Training, • Relocation Package, • Health Insurance, • And Much More...

Hi, we’re Penfold - we’re on a mission to help everyone save enough to be comfortable in later life by making pensions accessible and engaging! There’s over a trillion pounds in UK pensions, but the industry is full of traditional providers with outdated products and poor customer service. Penfold is dragging the pension industry out of the dark ages with a platform built on modern technology. We’re demystifying pensions to make pension saving easy, accessible and engaging. We’re a focused team of 70 based primarily across London and Tallinn, and have raised significant funding from some of the most successful FinTech investors in the world. We manage over £1bn of pension assets for over 100,000 savers and thousands of businesses, and we’re growing rapidly every month. Our team is focused on building an amazing pension experience for our customers. As we scale, we’re strengthening our Partner Sales team to unlock significantly more growth from the accounting firms we already work with. As a Partner Sales Manager, you’ll be responsible for educating and growing our channel of accounting partners, with a clear commercial focus on driving new client onboardings from existing firms. This is a quota-carrying, field-oriented role, suited to someone who has sold successfully to accountants before and enjoys building strong relationships that convert into consistent deal flow. You’ll spend significant time meeting accountants face-to-face, attending events, and positioning Penfold as the pension solution that helps firms streamline day-to-day processing and spend more time on high-value client work. This is not a support role. You’ll own revenue targets and be accountable for performance across your partner portfolio. • Own a portfolio of existing accounting firms and grow client onboardings from them, • Increase penetration within firms by placing Penfold with more of their clients, • Consistently hit or exceed monthly and quarterly commercial targets, • Reactivate dormant or underperforming partners and reignite deal flow, • Recruit new stakeholders within accounting firms (partners, managers, payroll teams), • Educate firms on Penfold’s proposition and how it benefits both their practice and clients, • Position Penfold as a solution that streamlines pension processing and reduces admin, • Help firms move away from compliance-heavy workflows towards more efficient processes, • Develop strong relationships with firm owners and senior decision-makers, • Act as a commercial partner and trusted advisor, not just a product contact, • Be highly visible and proactive across your territory, • Represent Penfold confidently within the accounting community, • Spend significant time meeting accountants in person, • Attend and represent Penfold at accounting events, roadshows and conferences, • Organise and host coffees, lunches, drinks and small partner events, • Build a strong personal brand with accountants, • Maintain accurate pipeline management and forecasting in the CRM, • Share insights from partner conversations with Product, Marketing and Sales, • Help refine partner messaging, enablement and go-to-market strategy, • Continuously improve how we work with and sell through accountants This role is ideal for someone who is commercially driven, relationship-oriented, and motivated by winning deals, and who thrives in a field-based role where success is built on trust, presence and persuasion. • Proven experience selling to accounting firms, • Track record of hitting or exceeding commercial targets, • Experience recruiting, educating and growing accounting partners, • Confidence working with senior stakeholders and firm owners, • Comfortable owning a territory and being accountable for results, • Experience selling FinTech, SaaS, payroll, pensions or financial services, • Familiarity with regulated or trust-based products (e.g. Pensions, Investments, Payroll, Financial Services), • Experience working in a scale-up or high-growth environment, • Existing network within the UK accounting community, • You consistently hit or exceed your revenue targets, • Existing accounting partners deliver increased and predictable deal flow, • Dormant partners are reactivated and contributing again, • Accounting firms see Penfold as a trusted, long-term partner, • Penfold grows faster through its accountant channel, • Intro Call – A quick chat to introduce you to Penfold, learn about your experience and aspirations, and answer any questions., • Task – A practical task that we’ll complete together to determine how you’d approach a similar scenario to the role, • Culture Fit Session – Meet one of our Co-Founders and team members to see if we’re a great fit for each other. We’re 100% committed to building a diverse and representative team. Whatever your background, gender, race, age, or ability – we’d love to hear from you. If you have any questions, feel free to ask (even anonymously)! We’re all about giving every candidate the best chance to shine. If you require any reasonable adjustments to the job description, application, or selection process, just let us know — we’d be happy to help. When it comes to hiring, we focus only on your skills, experience, and how you live our values. As part of our hiring process, we may record your interview and use AI tools to generate notes. This helps us capture details accurately and ensures a fair review by our hiring panel. By attending an interview with Penfold, you consent to the use of recording and AI-generated notes for this purpose. If you have any concerns or would prefer not to be recorded, please let us know in advance. We’re working hard to create a workplace where people feel empowered to do their very best work, make a big impact, and enjoy what they do. Here’s what we offer: • Competitive salary – we proactively review salaries to ensure fairness and progression, • Meaningful share options – you’ll own a part of Penfold and share in our success, • 10% pension contribution each month that you don’t need to match (on top of your salary), • Medical insurance – through Vitality, including private GPs, physio, counselling, and great discounts (think 50% off PureGym memberships, free Apple Watches, and more), • Unlimited holidays – we trust you to get the work done and take breaks when needed, • Great office space (https://theministry.com) – our private office is run by the Ministry of Sound!, • Free company lunch every week (think Borough Market and Mercato Metropolitano!), • Top-tier MacBook and WFH equipment to set you up for success, • Cycle to work scheme – buy a bike tax-free and spread the cost, • Learning & professional development – we support courses, events, and coaching to help everyone reach their goals, • Quarterly company socials – plus plenty of regular team meetups! Excited to join us? Apply now!

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ London or UK Remote | £105,000 - £135,000 + Incentive Awards tied to your performance + | _ - Engineering About our Engineering Teams: We have around 400 engineers across Monzo who design and build our in-house banking platform. We have big ambitions for the future, and technology plays a big role in creating a bank our customers want, so engineers at Monzo collaborate across disciplines to solve interesting challenges throughout the company. These range from the products our customers use everyday to underlying infrastructure, security, payments and finance, customer operations, financial crime, and data, to name just a few areas. As a bank, there is scope for impact across a huge number of opportunities. We contribute to as much as possible. Our is a good place to learn even more about what we do! Your day-to-day This role is all about collaborating with your team to make a difference to your customers. As a backend engineer you’ll work in a squad alongside other disciplines like product managers, marketers, user researchers, designers, mobile engineers, web engineers, data analysts, business analysts, writers and more! Together you'll build and support a particular part of Monzo. Our squads belong to our wider collectives (a word we use to describe self-governing business units of ~100 people). They are: Core Banking, Business Banking, Wealth, Borrowing, Growth, Payments, Platform, Fincrime, Security & Expansion. All of our collectives are doing innovative work, many of which have machine learning and AI at the forefront- from fighting financial crime to building smarter financial tools - and you may have the opportunity to join a collective that gives you direct exposure to this exciting space. They’re all looking for additional Backend Engineers right now, we do a standard interview process across all our collectives and at the end we will find the best match for you based on your skills, experience, preferences and aligning with the business need! Our backend engineers have a variety of different backgrounds. As long as you enjoy learning new things, we’d love to talk to you. We do not ask for formal qualifications or degree requirements for any of our engineering roles. How we work Our main tech hub is in London, but our engineers live everywhere in the UK— from Brighton to the Western Isles. We value meeting in person but we don't have a mandated requirement on office attendance, even if you're nearby. We believe you'll do your best work if you are where you want to be. If you live outside of London and we ask you to come into the office, Monzo will support you with the costs ✨ Our offices are naturally social, especially Tuesdays, Wednesdays and Thursdays, which happen to line up with our twice-weekly Monzo lunches & treat Thursdays ️ Teams also schedule time together often for work and play – in or around the office, or online. Set up a work schedule that delivers impact and fits your life: At Monzo, we value connections, flexibility, and wellbeing. We keep our meetings during core hours to stay connected and believe in maintaining work/life balance. You’ll be empowered to manage your work in a way that suits you and your team, giving you the freedom for children drop-offs and pick-ups, walking your dog or adventurous cat, avoiding peak commuting times or gym slots, appointments, or supporting your family in an emergency ✨ If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. Work the way that works for you with Monzo! You should apply if: • you have strong experience working on the backend of a technology product, • you want to be involved in building a product that you (and the people you know) use every day, • you have a product mindset: you care about customer outcomes and you want to make data-informed decisions, • you’re comfortable working in a team that deals with ambiguity, • you’re interested in distributed systems and writing resilient software, • you have some experience with strongly-typed languages (Go, Java, C, Scala etc.)., • you think you’d enjoy the kind of work we’re doing We're on the look out for L50 Engineers at the moment, you can read more in our _- we will interview you across the whole frame work, so if you are not sure what level you are aiming for please chat to your recruiters! Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything thats listed just yet. Drop us your application, we’d love to hear from you! What you’ll be working on: We hire very technically agnostic so whilst we use the below technologies we do not expect prior knowledge, you will be fully supported in our organised onboarding to get up to speed in the below: • to write our application code (there’s an excellent interactive Go tutorial ), • _ for most persistent data storage, • _ for our asynchronous message queue, • and to schedule and run our services, • _ for RPC, • for most of our production infrastructure and for most of our data infrastructure, • React for our public web apps and internal tools, • We also have physical datacenters with actual cables to connect to various third parties The Interview Process: Our interview process involves three main stages: • Initial Call, • Take home task or pair coding exercise, • Final interview: including a system design and a behavioural interview Our average process takes around 4 weeks but we will always work around your availability. One of our engineers has written a detailed blog on their experience through this process, for extra details, hints and tips please see _. What’s in it for you: £105,000 - £135,000 + Incentive Awards tied to your performance ✈️We can help you relocate to the UK ✅We can sponsor visas. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences ➕And much more, see our full list of benefits _ We're usually always hiring for Backend Engineers, so there's no closing date for this job. #LI-Remote #LI-HJ1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2026 and 2025 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

Are you fluent in Spanish and interested in an exciting opportunity that includes relocation to Greece? At Mercier Consultancy MD, we are on the lookout for a dedicated and enthusiastic Spanish Speaking Customer Representative. This role offers a unique chance to immerse yourself in a beautiful country while contributing to our exceptional customer service team. Your Role: • Provide outstanding customer support to Spanish-speaking clients, ensuring their inquiries are addressed with professionalism and care., • Communicate efficiently through various channels, including phone, email, and chat., • Become proficient in our client systems to ensure high-quality service delivery., • Work collaboratively with team members to achieve timely resolution of customer issues., • Fluency in Spanish (both written and spoken) is essential for effective communication with clients., • Strong communication skills with a focus on customer satisfaction., • Willingness to learn and adapt to new technologies and remote work tools., • Self-motivated, proactive, and capable of thriving in a fast-paced environment., • Willingness to relocate to Greece for this incredible opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Danish and ready for an exciting opportunity that includes relocation to Greece? At Mercier Consultancy MD, we are looking for a dedicated and friendly Danish Speaking Customer Representative to join our dynamic team! This role not only offers the chance to provide exceptional customer service but also the incredible benefit of living in the beautiful surroundings of Greece, with all relocation costs covered! Your Role: • Deliver outstanding customer support to Danish-speaking clients, ensuring their inquiries are handled with care and professionalism., • Communicate via various channels, including phone, email, and chat, to assist customers effectively., • Become skilled in our client systems to provide fast and high-quality service., • Collaborate with team members to ensure timely resolutions of customer issues., • Fluency in Danish (both written and spoken) is essential for effective communication with clients., • Strong communication skills with a focus on customer satisfaction., • Eager to learn new tools and technologies appropriate for remote work., • Self-motivated and proactive, thriving in a dynamic environment., • Willingness to relocate to Greece for this fantastic opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • 2 Extra Monthly Salaries, • Health Insurance, • And Much More...

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍Location Remote in the UK | 💰 £24,750 to £29,625 + | ✨ (If you are based in London the minimum salary offer will be £27,250) Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work. e.g. ChatGPT, will be declined. Your Day to Day; Our Collections team are the financial health heroes at the core of Monzo. They are here to identify and support customers who may be struggling with debt, offering them compassion and options to help. They do this with their top notch understanding of Monzo’s award winning lending products, credit file details and something we call a ‘decisioning process’ - something we’ll teach you all about! You should apply if: • You are able to start on 13th April 2026 and able to attend 7 weeks training, Monday to Friday 9am - 5.30pm, • Prior experience in Collections, Debt Recovery or Customer Service within a contact centre environment experience would be advantageous, • Have a background supporting customers with vulnerability, • You’ll need to have a background supporting customers, • The ability to communicate with customers to the highest standard because we only want the best for them, • You can ask open questions to understand their situation, listen and provide solutions via our in-app chat, outbound and inbound calls and emails, • From time to time things are complex so a keen eye for detail and a high standard of work will really help in this team, • Understanding and keeping up to date with our regulatory obligations and ensuring these are fulfilled in our customer outcomes (in line with the FCA).Most importantly - you live and breathe people and customers like we do The interview process: Our interview process involves 3 main stages: • Please answer the application questions and the 4 scenarios within, • Recruiter Call - 30 minutes, • Competency-based Values and Role Specific Interview - 60 mins approx. ⏰ Your working life and shift requirements • Working hours fall within Monday to Friday 8am to 8pm and Saturday and Sunday 9am - 6pm (37.5 hours a week, remote working)., • Your shift pattern will vary on a weekly basis, but don't worry, we give you plenty of notice in advance., • You're guaranteed 1 full weekend off each month., • We'll guarantee time off on your birthday (if you want it). This will come from your regular holiday balance and provided you have enough to cover it. 🙌 What’s in it for you 💰 £24,750 to £29,625 ➕ plus stock options & benefits 📚£1,000 learning budget each year to use on books, training courses and conferences. ➕ Plus lots more! _. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. _ You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to falahahmad@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else. Please note we will close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment. #LI-REMOTE #LI-FA1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Join Mercier Consultancy MD as a Swedish Speaking Customer Experience Agent and take advantage of the opportunity to work remotely from Greece! We are looking for energetic individuals who are passionate about customer service and eager to provide excellent support to our Swedish-speaking clients. In this role, you will play a crucial role in enhancing customer satisfaction and fostering loyalty. • Deliver exceptional customer support in Swedish across various channels, such as phone, email, and chat., • Efficiently manage customer inquiries, ensuring timely resolution of issues and concerns., • Maintain accurate and organized records of customer interactions in our CRM system., • Gather and analyze customer feedback to identify opportunities for improving service quality., • Collaborate with team members to share insights and best practices aimed at enhancing the overall customer experience., • Stay current with product information, services, and industry trends to effectively assist customers., • Fluency in Swedish is required, with strong English language skills being an advantage., • Prior experience in a customer service or support role is preferred., • Exceptional communication and interpersonal skills with a dedication to customer satisfaction., • Ability to prioritize tasks and manage time effectively in a remote work environment., • Proficient in using CRM software and online communication tools., • Proactive and solution-oriented approach to problem-solving and customer interaction., • A self-motivated team player capable of working independently while contributing to team success., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Mercier Consultancy is thrilled to invite applications for the position of Italian Speaking Customer Service Representative for our Client's Recruitment Platform, 'Work In Greece'. In this vital role, you will be the voice of our recruitment platform, providing exceptional support to Italian-speaking clients seeking employment opportunities in Greece. Your fluency in Italian will be essential as you assist candidates with inquiries about job postings, application processes, and tips for successfully securing employment. You will play a crucial role in enhancing the user experience on our platform and helping individuals navigate their career prospects in a new country. • Provide outstanding customer service in Italian through phone, email, and chat regarding recruitment inquiries and job opportunities, • Assist candidates with job application processes, including resume submission and interview preparation, • Resolve customer issues and complaints promptly while ensuring a positive user experience, • Document customer interactions accurately in our CRM system, • Collaborate with internal teams to improve platform functionalities and service delivery, • Gather feedback from users to inform enhancements to our recruitment services, • Stay updated on job market trends in Greece and provide relevant information to customers, • Fluency in Italian and English, with strong communication skills, • Excellent customer service skills with a passion for helping others navigate their career paths, • Previous experience in customer service or recruitment is a plus, • Able to manage multiple inquiries and provide effective solutions, • Detail-oriented with strong organizational abilities, • Genuine interest in recruitment processes and assisting individuals in securing employment, • Familiarity with customer support software and CRM systems is advantageous, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

Are you fluent in Slovak and searching for an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Slovak Speaking Customer Representative. This position includes the amazing benefit of paid relocation to Greece, allowing you to experience a beautiful lifestyle while making a significant impact in customer service. Your Role: • Deliver outstanding customer support to Slovak-speaking clients, ensuring their inquiries are addressed professionally and effectively., • Communicate through various platforms including phone, email, and chat., • Learn and navigate our client systems to provide exceptional service., • Collaborate with team members to ensure swift resolution of customer issues., • Fluency in Slovak (both written and spoken) is essential for effective communication with clients., • Strong communication skills coupled with a customer-oriented attitude., • Willingness to learn new technologies and tools suitable for remote work., • Self-motivated, proactive, and adaptable to a fast-paced environment., • Open to relocating to Greece for this wonderful opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is excited to introduce openings for Irish Speaking Customer Support Representatives in Sofia. This role offers a unique opportunity for individuals who are fluent in Irish and are committed to delivering exceptional customer service. As part of our dynamic team, you will engage with our Irish-speaking clients, assisting them with inquiries and providing solutions to ensure a high-quality customer experience. • Provide outstanding customer support to Irish-speaking clients through phone, email, and chat., • Address inquiries regarding our products and services, ensuring clear and accurate communication., • Troubleshoot and resolve customer issues effectively, maintaining a focus on customer satisfaction., • Document customer interactions and maintain detailed records for future reference., • Collaborate with internal teams to enhance service delivery and improve customer experience., • Stay informed about product knowledge and updates to assist customers effectively., • Fluency in Irish (both written and spoken); English language skills are an advantage., • Previous experience in customer service or a related field is preferred., • Strong communication and problem-solving skills with a customer-centric approach., • Ability to handle multiple tasks in a fast-paced environment., • Familiarity with customer support software is a plus., • A positive attitude and a willingness to learn and grow., • Attention to detail and strong organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Senior Technical Account Manager - SaaS | CCaaS Working at the forefront of AI technology provides a great learning experience that will present you with skills and experience for the next generation of customer success and customer experience CX solutions. If you are looking to future proof your career and be on the pulse of modern SaaS & AI technology, please read on. The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a post-sales focused technical support and advisory role. You will join a team of experienced customer account managers with the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives. Interaction with customers will be done via phone, email, chat and WebEx, with face to face meetings as necessary and/or appropriate. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 5+ years in a Technical Servcies role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • Demonstrated technical problem solving proficiency Software and/or Telephony., • Excellent analytical and advanced troubleshooting skills with end-users/customers, • Excellent customer service and communication skills, both verbal and written, • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport Experience Preferred: • Working technical knowledge of contact centre software / design / functionality, • TCP/IP networking knowledge and VoIP technology exposure, • Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48, • Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP), • Understanding of basic scripting fundamentals, • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. You must be based in the UK and be eligible for security clearance. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Mercier Consultancy MD is excited to announce a unique opportunity for a Dutch Speaking Customer Service Advisor who is ready to relocate to the stunning landscapes of Greece! This role is ideal for adventurous individuals seeking to merge work with the experience of living in a vibrant culture. As a part of our dedicated team, you will provide exceptional customer support to Dutch-speaking clients, ensuring their experience is smooth and enjoyable. This position comes with the chance to develop your career in a dynamic environment while enjoying the Mediterranean lifestyle. • Respond to inquiries from Dutch-speaking customers through various communication channels, including phone, email, and live chat., • Deliver outstanding service by resolving issues and answering questions with professionalism and enthusiasm., • Accurately document customer interactions to improve service quality and internal processes., • Collaborate with other team members to share best practices and enhance overall customer satisfaction., • Engage in training programs to continuously develop your skills and product knowledge., • Fluency in Dutch (verbal and written) is essential; proficiency in English will be beneficial., • Customer service experience is preferred but not mandatory; we value a positive attitude and readiness to learn., • Exceptional communication skills with a focus on customer satisfaction., • Flexibility and willingness to relocate to Greece, embracing a new lifestyle and culture., • A collaborative spirit with an ability to work independently when needed., • Familiarity with CRM software and the ability to navigate technology efficiently., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • 2 Extra Salaries Per Year, • Health Insurance, • And Much More...

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a _ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a _ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in _, committed to making a positive impact on its customers, employees, and communities. The Role This role is ideal if you are looking to build a career with a company that has track record of success and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you! \n What You'll Do • Advise end users on best practices when using Veeva’s applications, • Identify and resolve client issues associated with Veeva’s applications, • Build strong and professional relationships with all users of Veeva’s applications, • Provide recommendations/feedback on client service improvements and product development, • Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers, • Maintain accurate records of all email/telephone/chat correspondence related to the role Requirements • 1+ years relevant experience in a customer service role, • Effective communication, organizational, and time management skills, • Professional telephone manner, • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint), • Excellent verbal and written communication skills in English and secondary European language will be required., • Ability to quickly understand client requirements and needs and articulate potential solutions Perks & Benefits • Allocations for continuous learning & development, • Private Health Insurance \n #LI-Remote Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at _.

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at _! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The Customer Care team is a specialised group within Zopa’s highly recommended Specialist Operations. They assist with the most vulnerable and complex cases to support customer needs, maximise customer rehabilitation, and provide bespoke solutions, guidance, and professional help. You will be joining a friendly and supportive team that works with all operational areas and oversees Zopa’s vulnerable customers across all products, including UPL, Credit Card, and Auto. This core team are Zopa’s elite Customer Champions and put the customer at the heart of everything we do by handling each case with the utmost care and consideration. Are you interested in working across all operations and products? Do you have experience in handling difficult conversations? Are you passionate about customers and ensuring the right outcomes? Are you self-motivated and able to manage your own workload? This is a hybrid role, with one day a week in the office. Please note, you’ll be required to work shifts from Monday to Friday: 08:00–16:3009:00–17:3010:00–18:3011:30–20:00 • Building and maintaining one-to-one (121) relationships with customers, • Completing customer reviews via preferred communication channels such as email, live chat, and outbound dialing, • Receiving inbound calls from customers and internal teams regarding queries, complex cases, and setting up bespoke arrangements, • Responding to customer and third-party emails within a 3-day SLA, • Reaching reasonable conclusions based on evidence provided and proposing suitable customer outcomes, • Handling administrative work related to correspondence from third parties such as debt management companies, insolvency practitioners, and Phillips & Cohen, • Completing and reviewing income and expenditure forms with the aim of agreeing realistic payment plans based on borrower affordability, • Signposting customers experiencing financial difficulties to not-for-profit debt agencies, • Signposting vulnerable customers to non-profit charities such as Samaritans, • You will have previous experience working in a customer-focused environment, ideally with telephone/call centre duties in a customer service or collections role., • You must be able to deal calmly with conflict and handle the challenges of difficult conversations., • You must be able to communicate complex issues in a concise and straightforward manner., • You must demonstrate commitment to and pride in delivering high-quality service., • You will be familiar with FCA regulations, GDPR, and FG21.1 regulation., • You will have excellent oral and written communication skills, able to draft well-structured, clear responses across digital platforms., • You must be confident using Microsoft Office applications such as Outlook, Excel, and Word., • You will be an excellent team player who can also work independently and adapt well to change., • You are compassionate, grounded, logical, and objective; able to follow through on difficult decisions.We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz. At Zopa we value flexible ways of working.We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office one day a week. You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. *Subject to having the right to work in the country of choice Diversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Role Overview We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts. Responsibilities • Respond to client queries across live chat, email, and phone promptly and professionally., • Provide support to Chinese-speaking clients across UK and Canada coverage hours., • Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met., • Support clients through account opening, verification, funding, and withdrawal processes., • Help clients navigate MT4, MT5, and the MultiBank-Plus platform., • Escalate complex or sensitive cases to the relevant internal team and follow through to resolution., • Keep accurate records of client interactions and contribute to knowledge-base improvements., • Follow all compliance, KYC, and data-protection requirements. Requirements • Strong written and verbal communication skills., • Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage., • A client-first attitude with patience, professionalism, and the ability to remain calm under pressure., • Comfortable supporting clients across live chat, email, and phone., • Eligibility to work remotely from the relevant location. Preferred Qualifications • Experience in customer support within Forex, fintech, brokerage, online trading, or financial services., • Familiarity with MT4, MT5, CRM systems, and ticketing platforms., • Experience supporting Chinese-speaking clients in a regulated financial services environment. Why Join Us? Work with one of the world’s leading financial derivatives institutions. Competitive salary plus performance-based incentives. Access to a dynamic, international, and fast-growing environment. Strong opportunities for career progression within a global financial group. Be part of a business committed to innovation, excellence, and long-term growth. Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance. MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.

Embark on an exciting career journey in Athens, Greece! We are seeking dedicated and enthusiastic Japanese-speaking customer service representatives to support our clients in the automotive industry. This role offers a unique opportunity to work in a vibrant environment while assisting customers with their inquiries and ensuring their satisfaction with our automotive products. If you have a passion for customer service and a love for the automotive sector, we want to hear from you! • Provide outstanding customer support to Japanese-speaking clients through various channels including phone, email, and chat., • Address inquiries related to automotive products, resolve issues promptly, and ensure high levels of customer satisfaction., • Maintain comprehensive knowledge of the company's offerings to provide accurate and helpful information to customers., • Document customer interactions in the company's CRM system to maintain detailed and accurate records., • Collaborate with team members to improve service processes and share insights on customer needs., • Participate in training sessions and meetings to enhance customer service skills and product knowledge., • Contribute feedback on customer experiences to help refine service strategies and improve overall satisfaction., • Fluent in Japanese, both written and spoken; proficiency in English is required., • Strong communication and customer service skills with a focus on problem-solving., • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously., • Previous experience in customer service, especially within the automotive industry, is advantageous., • Familiarity with CRM systems and customer support tools., • A positive attitude, adaptability, and eagerness to learn about automotive products and trends., • Willingness to relocate to Greece, • Passport of any EU country., • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay., • Professional growth & development opportunities., • Competitive performance bonuses., • Competitive monthly salary + 2 extra salaries per year., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Referral Program: Bring your friends and receive great bonuses!, • Free Greek language courses., • Work for a Great Place to Work-Certified Company.

Mercier Consultancy MD is thrilled to offer an opportunity for an Irish Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation. This unique role invites you to be part of a dynamic team where you will provide top-tier support to Irish-speaking customers while experiencing the vibrant culture of Bulgaria. • Deliver outstanding customer service to Irish-speaking clients via phone, email, and chat, addressing a range of inquiries., • Offer clear guidance on products and services, ensuring customers receive accurate and helpful information., • Resolve customer issues and complaints with professionalism and a solution-oriented approach., • Maintain meticulous records of customer interactions in the CRM system for quality assurance., • Collaborate with colleagues and management to enhance service delivery and customer satisfaction., • Stay informed about company offerings, promotions, and updates to provide insightful service., • Fluency in Irish (both written and spoken); proficiency in English is highly beneficial., • Experience in customer service, preferred in a call center or support environment., • Excellent communication and interpersonal skills with a dedication to customer satisfaction., • Strong problem-solving abilities and a proactive attitude toward addressing challenges., • Proficient in CRM systems and adept with standard office software., • Self-motivated and capable of working independently in a team-oriented environment., • Willingness to relocate to Bulgaria and adapt to a new culture., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience. What you can expect to be doing: Dealing with all queries that come in through live chat, email and through social media. Troubleshooting technical issues and optimising user experience. Reporting bugs and UX issues to other members of the team. Active participation in app growth and development. What we’re looking for: Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.. You can get your head around a complex system quickly. You find it easy to juggle and prioritise different tasks. You’re chilled under pressure. You are friendly and naturally engaging with a positive can-do attitude to customer support. Committed to providing excellent customer support, written and verbal. What we’re really looking for: ✍️ Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough. PERKS £25,776 per annum Discretionary Performance-Related Annual Bonus Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £25,776. Plan ahead with confidence while you grow your career! Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan Free ChipX subscription for UK-based employees We are an equal-opportunity employer and value diversity Flexible working arrangements 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️ Annual training budget for courses, workshops, or conferences to help you advance your career. £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing Company laptop Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup Our Interview Process: Short take-home task Video interview with Head of Talent Video interview with the hiring manager & Team Lead Final interview with VP of Customer Support About Chip Our mission is to make our customers wealthy. We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building the wealth app for our community, giving them one place for saving and investing. We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way. Who we are Chip has a creative and diverse team of 200, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

Kickstart your career with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming sector in Malta! This is an exciting opportunity for those who wish to merge their Finnish language skills with their passion for customer service, all while enjoying the beautiful surroundings and culture of Malta. As an essential part of our support team, you will engage with Finnish-speaking players, ensuring they have an outstanding gaming experience. Your responsibilities will involve addressing customer queries, resolving issues, and providing valuable information regarding our games and services. If you are enthusiastic, communicative, and dedicated to helping others, this role is perfect for you. With our relocation assistance, moving to Malta will be a breeze! • Provide top-notch customer support to Finnish-speaking clients via chat, email, and phone., • Timely and effectively resolve customer inquiries and concerns., • Guide customers through our gaming offerings and services to enhance their enjoyment., • Work collaboratively with fellow team members to maintain high-quality service., • Document customer interactions in our CRM system accurately., • Collect feedback from customers and use it to suggest service improvements., • Participate in training sessions to continually develop your product knowledge and customer service skills., • Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus., • Prior experience in customer service or a similar role is preferred., • Excellent communication and interpersonal skills, with a focus on customer satisfaction., • Able to multitask and excel in a fast-paced work environment., • Familiarity with CRM software and customer support systems is advantageous., • Willingness to relocate to Malta and embrace a new culture., • A keen interest in gaming and understanding of the iGaming industry is a significant asset., • Career growth opportunities in a renowned iGaming company., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Yearly salary €26.000 excluding bonuses., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package (reviewed case by case), • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Join Patrique Mercier Recruitment JP as a Japanese-speaking Customer Service Representative in the beautiful city of Athens, Greece! This exciting role offers the opportunity to work for a prestigious company while engaging with customers in a friendly and dynamic environment. As a key member of our customer service team, you will provide high-quality support to Japanese-speaking clients, addressing their inquiries and providing solutions to ensure their satisfaction. If you are passionate about customer service and enthusiastic about working in a multicultural setting, we encourage you to apply! • Deliver outstanding customer support to Japanese-speaking clients through various communication channels, including phone, email, and live chat., • Handle customer inquiries and troubleshoot issues effectively to provide swift resolutions., • Maintain a comprehensive understanding of the company's products and services to assist customers accurately., • Document customer interactions diligently in the company’s CRM system for record-keeping., • Collaborate with team members to identify areas for improved service and share best practices., • Participate in training sessions to enhance product knowledge and service skills., • Contribute feedback and insights to improve service delivery and customer satisfaction., • Fluent in Japanese, both written and spoken; proficiency in English is required., • Strong communication and interpersonal skills with a commitment to customer service., • Ability to work independently and manage multiple tasks effectively in a busy environment., • Strong analytical and problem-solving skills with attention to detail., • Previous experience in customer service or a similar role is preferred., • Familiarity with CRM systems and customer support tools., • A proactive attitude, ability to adapt, and eagerness to learn about new products and services., • Willingness to relocate to Greece., • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay., • Professional growth & development opportunities., • Competitive performance bonuses., • Competitive monthly salary + 2 extra salaries per year., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Referral Program: Bring your friends and receive great bonuses!, • Free Greek language courses., • Work for a Great Place to Work-Certified Company.

Are you looking for a great experience in a fast-paced and innovative wine company? In a nutshell, we’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring our customers (we call them Angels) better quality wine for a better price. No thirsty middlemen as far as the eye can see. Our global team (we have offices in the US and Australia, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally. And yes, we like wine. A lot. We’re looking for talented, enthusiastic and focused people to join our Customer Happiness Team to work directly with our customers. In other words, our Customer Happiness Advisors are the wonderful people who answer calls and respond to customer emails. They go above and beyond to take care of our Angels—anticipating their needs, solving problems, and making sure every experience is seamless. Their goal is to remove the guesswork from enjoying great wine, so our customers can simply sit back and savour every sip. It’s not easy work - you need to be confident, calm and resilient. You need to be an outstanding problem solver and a great listener, too. If you don’t love helping people, this is not the job for you. Still reading? Then here’s the part where we (and some of our team) tell you why you’ll love working with us. We’re on a mission to change the wine industry for the better. That means everything from giving our Angels direct access to the world’s best independent winemakers, to supporting charitable projects like ‘Carmen’s kids’ - a soup kitchen for school children in South Africa run by Carmen Stevens, one of our winemakers. It also means that we want our entire team, whatever their role, to have the best experience and become the best they can be. We’ll challenge you, but we’ll develop you, too. “We value people and want to give our customers the best experience possible, and that reflects so strongly in how everyone in this team supports each other and how much of ourselves we put into what we do - the Customer Happiness Team is a collection of some of the most fun, wonderful people I've ever met and I'm lucky enough to call them my coworkers and close friends.” Alice, Customer Happiness Advisor since 2022 "I love being able to put a smile on our customer's face and provide reassurance wherever I can, whether this is putting things right for a customer or just having a lovely chat when placing an order." Hannah, Customer Happiness Advisor since 2018 _ What will I be doing? Working remotely or in our UK head office in central Norwich, you should expect to spend most of your time: • Answering calls and emails to help our customers make the most of their accounts, helping them track their deliveries and learn about our crowd-funded wines and winemakers, • We genuinely care about our customers (and each other), so an honest and empathic approach is a must, • We're an award-winning team, so you'll need to be dedicated to providing top-notch customer service and ready to go the extra mile for our customers, • Have fun whilst doing a fantastic job! What are the hours? This is a full time position, so you’ll typically be working 37.5 hours per week, spread over 5 days and you'll have 2 consecutive days off. We’re open 7 days a week, 9am-5.30pm - being able to work both Saturday and Sunday every weekend is vital. When would I start? We're looking for people who can join us on Monday 22nd September or potentially on the Monday 6th October 2025. • This is a temporary contract ending in December 2025 so we need people who thrive in a demanding environment and pick things up quickly. For those who really excel in the role, there will be permanent positions and contract extensions on offer. As part of the Naked family, we want you to know we've got your back. Here are a few of the perks you'll enjoy when you join the team... • A competitive salary of £12.60/hour - we're very proud to be a Real Living Wage employer, • Comprehensive induction training to help you hit the ground running, including a crash course in our wines, • We have Wellbeing Champions and access to mindfulness resources including the Headspace app, • We like to surprise and delight you with lovely thoughtful gifts including Naked Wine and lots more... If this sounds like you, and you're ready to join our award-winning team, we'd love to hear from you. We receive a lot of applications so make sure your CV stands out and don't forget to include a letter covering: • Why you're interested in the role, • Why you think you're the right person for the job, • When you can start, • Any questions you'd like to ask us We hope to hear from you soon, but if we don't, thanks for checking us out and best of luck with your job hunt. CV & cover letter application > one-way video interview & email task > mock call > virtual interview Equal Opportunities At Naked Wines, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our winemakers and customers. Our commitment extends beyond wine to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation. We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, Naked Wines encourages applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian and Minority Ethnic backgrounds, and those with lived experiences of discrimination. Accessibility and Adjustments Naked Wines is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc)to help us better address and respect your identity throughout the process.

Mercier Consultancy is excited to announce an opportunity for an Italian Speaking Customer Service Representative for our Client's Real Estate Platform. In this vital Junior role, you will provide exceptional service to our Italian-speaking customers, assisting them with inquiries related to property listings, buying, selling, and renting real estate. Your fluency in Italian will enable you to effectively communicate with clients, guiding them through the intricacies of the real estate process and providing valuable information about available properties and services. Your role will be essential in enhancing customer satisfaction and facilitating smooth transactions on our platform. • Deliver outstanding customer service in Italian through phone, email, and chat regarding real estate inquiries, • Assist customers with property searches, booking viewings, and understanding the buying or renting process, • Resolve customer issues and complaints efficiently and professionally, • Document customer interactions and maintain accurate records in our CRM system, • Collaborate with real estate agents and internal teams to ensure timely responses and effective resolution of inquiries, • Gather customer feedback to help enhance service offerings and platform usability, • Stay informed about real estate market trends and property listings, • Fluent in both Italian and English, with excellent communication skills, • Strong customer service orientation and problem-solving capabilities, • Previous experience in customer service, particularly in real estate, property management, or related fields, is preferred, • Able to manage multiple customer inquiries effectively, • Detail-oriented with strong organizational abilities, • Interest in real estate and helping customers achieve their housing goals, • Familiarity with customer support software and CRM systems is a plus, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: _ Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: _ Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. • Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling)., • Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls., • Create bug reports to escalate to engineering., • Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product., • Act as a "feature champion" to educate the product & engineering teams about users' needs., • Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit. For this position, we are aiming to service customers across European timezones. Currently, this role will be working Monday to Friday, although we appreciate flexibility in occasionally out with coverage over the weekends in cases of absence of other teammates. For this position, we are looking to recruit someone in a European time zone. Candidates in based in other timezones will not be considered. We’re aiming for a start date no earlier than November 3, 2025. We're looking for someone who: • Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product., • Cares about the impact their work has on the team and the company., • Has a keen eye for detail and eagerness for constant improvement., • Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast, which means you’ll need to be comfortable adapting to frequent changes and improvements., • Very special kudos if you are an Airbnb host or have been working with a short-term rental business. If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you. The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work. • A supportive and caring team environment, where you are trusted, not managed., • The total budget for this role is within US$78,300 - US$106,912 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation., • We also offer an extra incentive into our equity with RSUs through _., • Up to 35 paid days off per year is encouraged (including self-serve public holidays), as well as paid sick leave and parental leave when needed., • Mental-health and emotional support with therapists on call through Slack., • Recognized on Inc.’s list of _.

Tembo is making the dream of ownership possible for a new generation of home buyers. We are a disruptive, award winning savings and mortgage platform powered by a proprietary technology platform - with the result of enabling buyers to buy their home years ahead of the alternative. We recently acquired a savings company to help us capture customers earlier in their home buying journey, nurture them through saving for a deposit and ultimately to match them with the best mortgage product to get them onto the ladder more quickly. Our savings business is growing very rapidly and we’ve recently launched a Cash ISA to complement our existing Lifetime ISA products. We have huge plans for new products and innovation in the future. We’re a mission centric organisation that holds our values close: Find a way - representing our desire to innovate and also leave no stone unturned to help find a customer a way to get on the ladder It's all about the people - customers, colleagues, partners - we’re all human and without them we are nothing If you don’t like it change it - as a startup we’re constantly listening to every source of data and evolving, every opinion counts We are rated 5* on Trustpilot with every single customer review celebrated and we are determined to find a way to ensure we retain that customer love as we scale. We are well funded by Goodwater Capital, Aviva, McPike Family Global Office, Ascension, Love Ventures as well as a suite of ethical backers such as Fair by Design, Barrow Cadbury, Joseph Rowntree Foundation and Big Society Capital. We’re looking for an experienced, customer-centric Customer Service Specialist who isn’t afraid to roll their sleeves up, to help deliver the best, most trusted customer service as we grow our business. In this role, you’ll be responsible play an integral part in helping the Customer Service team deliver world-class service to our Savings customers via in-app chat, email and telephony. This includes liaising with internal and external stakeholders and delivering 5* service, 7 days a week whilst continually implementing process improvements and optimising resources. You will also successfully collaborate with our operations, technology and compliance teams to ensure we achieve our company growth objectives. As a tech-enabled business there is a big focus on innovative AI/technology focused solutions to create the optimum customer experience whilst also enabling Tembo to scale quickly. At Tembo we utilise the latest tools and systems to deliver top class service, you’ll own the ongoing training and utilisation of these tools to ensure the team are making the most of the tools at their fingertips (eg Using Intercom AI to automatically resolve as many tickets as possible without human intervention). Proven experience in a customer support or operations role within fintech, banking, or a regulated financial services environment Comfortable responding to customers across in-app chat, email, and phone via platforms like Intercom Strong written and verbal communication skills, with a focus on delivering empathetic, clear and world-class customer service Skilled in triaging queries and issues to internal teams (e.g. ISA Transfers, Payments, Home Purchase) and ensuring timely resolution Experience working closely with internal stakeholders such as the Finance team to help resolve payments, deposits, and reconciliation queries Ability to follow and improve internal processes while maintaining service-level targets and accuracy Confident in using support tools and CRMs, tagging queries, and contributing to feedback loops that improve team workflows Detail-oriented and proactive in identifying emerging customer issues or patterns and raising them for process review Collaborative mindset, eager to work cross-functionally and support customers throughout their savings journey Location: Hybrid, with an office in Central London (1-2 days per week in the office)

Are you fluent in German and looking for an exciting opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are thrilled to offer the position of German Speaking Customer Representative with the attractive benefit of paid relocation to Greece! This is a fantastic opportunity to experience a vibrant new culture while providing top-notch customer support to our clients. Your Role: • Deliver exceptional customer service to German-speaking clients, addressing their inquiries with professionalism and care., • Utilize various communication channels, including phone, email, and chat, to assist customers effectively., • Become proficient with our client systems to ensure accurate and efficient service., • Collaborate with colleagues to ensure timely resolutions of customer issues., • Fluency in German (both written and spoken) is essential for effective communication with clients., • Strong interpersonal skills and a commitment to customer satisfaction., • Eager to learn and utilize new tools and technologies in a remote work setting., • Self-motivated, proactive, and capable of thriving in a fast-paced environment., • Willingness to relocate to Greece for this incredible opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • 2 Extra Monthly Salaries, • Health Insurance, • And Much More...

Are you fluent in Czech and looking for an exciting opportunity that allows you to work in Greece? At Mercier Consultancy MD, we are seeking a passionate and motivated Czech Speaking Customer Representative. This role comes with the unique opportunity of paid relocation to Greece, where you will become part of a vibrant community and gain hands-on experience in customer service. Your Role: • Provide exceptional customer service to Czech-speaking clients, ensuring all inquiries are handled with professionalism., • Manage communications through various channels including phone, email, and chat., • Embrace and learn our client systems to deliver the best support possible., • Work closely with team members to ensure timely resolution of customer issues., • Fluency in Czech (both written and spoken) is required to communicate effectively with clients., • Excellent communication skills and a strong customer-oriented mindset., • Ability to adapt to new technologies and tools for remote work., • Self-motivated, proactive, and ready to embrace new challenges., • Willingness to relocate to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative in a remote role based in beautiful Greece. This position is perfect for customer service professionals who are fluent in German and want to work in a dynamic environment while enjoying the picturesque landscapes and rich culture of Greece. • Provide exceptional customer support to German-speaking clients through various channels, including phone, email, and chat., • Assist customers with inquiries regarding products, services, and company policies with clarity and professionalism., • Resolve customer concerns and complaints effectively to ensure high levels of satisfaction., • Maintain accurate documentation of customer interactions and feedback within our CRM system., • Collaborate with internal teams to deliver comprehensive solutions and enhance customer experience., • Stay up-to-date with industry trends and product knowledge to provide informed and effective support., • Fluency in German (both written and spoken) is essential; knowledge of English is advantageous., • Experience in customer service or support roles is preferred., • Strong communication skills and an ability to build rapport with customers., • Excellent problem-solving skills and a proactive approach in assisting customers., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently in a remote setting while contributing positively to team efforts., • A desire to work in a multicultural environment and embrace the lifestyle in Greece., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Swedish and looking for an exciting opportunity to relocate to Greece? At Mercier Consultancy MD, we are seeking an enthusiastic and dedicated Swedish Speaking Customer Representative. This role offers the fantastic benefit of paid relocation to Greece, allowing you to immerse yourself in a vibrant culture while delivering outstanding customer service. Your Role: • Provide exceptional support to Swedish-speaking clients, addressing inquiries with professionalism and care., • Communicate efficiently through various channels such as phone, email, and chat., • Become knowledgeable of client systems to deliver high-quality service., • Collaborate with team members to ensure quick and effective resolution of customer issues., • Fluency in Swedish (both written and spoken) is essential for effective client communication., • Strong interpersonal and communication skills with a focus on customer satisfaction., • Willingness to learn and adapt to new technologies suitable for remote work., • Self-motivated, proactive, and able to thrive in a fast-paced environment., • Open to relocating to Greece for this wonderful opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is currently seeking Dutch/Flemish Speaking Customer Support Representatives to join our team in Sofia. This exciting opportunity is ideal for individuals who are fluent in Dutch/Flemish and passionate about delivering exceptional customer service. You will be responsible for assisting our Dutch/Flemish-speaking clients with their inquiries, ensuring they receive timely and accurate support. • Provide excellent customer support to Dutch/Flemish-speaking customers through phone, email, and chat channels., • Handle product and service-related inquiries, providing clear and comprehensive information., • Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction., • Maintain accurate records of all customer interactions and transactions., • Collaborate with internal teams to continuously improve the customer experience., • Stay informed about company products, services, and policies to assist customers effectively., • Fluent in Dutch/Flemish (both written and spoken); proficiency in English is a plus., • Previous experience in customer service or support roles is preferred., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software or CRM systems is advantageous., • Positive attitude with a strong willingness to learn and grow., • Excellent problem-solving skills and attention to detail., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

You might not have heard of us yet - that's OK, you've found us now - come and find out more about our journey... Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other. We exist to rewrite the rules of insurance so it’s something people stand with, not against. Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month. Take a closer look at exactly what this means and how it works _ What have we been up to since then...? In a nutshell, we've been very busy! Here are a few of the massive achievements we've had: 🚀 Raised £31m! 🚀 Launched Laka in a total of 10 countries, essentially helping more people in more places! 🚀 70 Lakanauts also based beyond NL (France) so UK, NL, FR and beyond 🚀 Supporting riders from everyday commuters to elite athletes and pro teams 🚀 Partnering with leading leading cycling brands and retailers across Europe 🚀 Been awarded ‘Best Cycle Insurance Provider’ (for the past 8 years in a row - go us! 🎉) 🚀 Giving our all to customers and they agree, check out our 4.9 google rating! Help us continue to change an outdated industry... We’re growing real fast on our path to make the Laka collective model the industry standard and we’re expanding across segments, products, and territories. We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company. Customer Experience (CX) at Laka CX are firmly at the heart of why Laka was created - we exist to be there for people when shit happens - our CX function is where this magic takes place... You'll be a key part of our Customer Experience team. Providing a great customer experience is the most important part of our plans to grow the Laka brand internationally. As part of a small, dedicated function (we currently have a team of 11 superstars), you'll be the first point of contact for general and claim-related enquiries. What you'll be getting up to: • Supporting Laka customers (& potential customers) with general questions about Laka's products & services, their bicycle insurance and new initiatives via web chat and email, • Help Laka members to file their claims and guide them through the process of replacing or repairing their bikes and kit either directly with us or by coordinating with third-parties (shops, manufacturers, distributors etc), • Be the first point of contact for our B2B partners, supporting them to get their riders back on the road, • Work closely with the CX team across both the UK and NL to provide a convenient, swift and seamless experience to our members, • Collate feedback from the collective on an ongoing basis and produce actionable intel to support decision making, both in the CX team and others around Laka, • Get stuck into our squad-based work, with the goal to continue to make Laka the best it can be (you might find yourself working on exciting projects with the Marketing, Product or Technology teams), • Speak English and French!, • Have a super strong empathy for cyclists and what it means when someone has their bike nicked, damaged or injures themselves whilst out & about on their bike, • Have a decent understanding of technical terms in cycling (we can bring you up to speed with the latest bike tech), so you can best support all types of customers with whatever query is thrown your way, • Get loads of satisfaction from helping people going through a rough patch (losing your bike isn't easy, you know) - you'll understand what it means to go the extra mile and make a member's day, • Enjoy learning new things, working with a lovely bunch of people, and ultimately playing a huge part in the future of Laka!, • Are a fast learner and can get up to speed with common tools - we use a number of systems at Laka, but don't worry, we'll give you all the training you need, • Are comfortable chatting with our members, with excellent written communication in (native) Dutch & English You might have already guessed it but it makes a lot of sense to be passionate about cycling when joining Laka. Don't worry about any insurance knowledge - we can teach you the ins-and-outs of insurance and support your knowledge on all things bike parts, too. Of course it is great if you already have previous insurance experience, "WFT" (insurance) certificates or experience as a bike mechanic. We can work together on completing your skill set. Before you apply, please make sure that you currently have the right to work in the UK (we're really sorry, but we're not able to provide visa sponsorship for this role). What can you expect from working at Laka? 🏠 Remote-first way of working - you choose whether you work from home or our beautiful offices in London & Bristol (we have no minimum expectation of how many days you come in, although we'd love to see your friendly face!) 📈 Share options - we want you to be rewarded for Laka's success - everyone in the business is granted share options when they join 💰 Company bonus scheme - if the company hits its targets, you'll get a cash bonus of 5% of your base salary annually 🌴 Annual leave - 25 days holiday (plus bank holidays), with the option to roll over up to 5 days per year 💶 Pension scheme - Laka pays 3% of your base salary into your pension to help you save for the future 💊 Private medical insurance - we’ll give you individual private cover, with the option to add partners & dependants too (at a small cost) 🖥 Home set-up allowance - in addition to letting you choose the kit you want (MacBook or Windows laptop, plus additional equipment like screens, keyboard, etc), we'll also give you a one-off budget of £200 to get anything else you want in order to make your homeworking environment a comfortable place to be 🍽 Lunch on us - £15 every first Wednesday of the month to enjoy lunch on Laka - pop out locally with people in the office, or order-in at home, the choice is yours 💃 Company-wide events - we love getting everyone together as much as possible - expect regular events throughout the year, for team building, bonding, and general good old-fashioned fun! 🎳 Monthly socials - as if quarterly company events weren't enough, we also give each office a budget for a monthly social activity (think anything from low-key dinner & drinks through to adventure golf, paddleboarding, bowling, electric darts, trampoline parks and more!) 👚 Laka swag - we'll give you some lovely Laka kit to get you started, including a jumper & t-shirts so you can feel (& look) like part of the family 🚴 Laka credit - for all you cyclists, we'll give you £10 credit per month towards insuring your bike(s) with us - plus give you access to a bunch of cycling industry discounts 🧠 Mental health support - unlimited support via Spill, including one-to-one therapy sessions 🌈 Belonging at Laka We're committed to building and sustaining a business that promotes diversity, equity, inclusion and belonging - our customer collective is broad and inclusive, and we'd like our own people to be too. We're fast becoming a global community of people and we believe each person's unique qualities should be celebrated as they are a huge part of what makes Laka a great place to be. We'd love you to bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or anything else that makes you, you. If you’d like to request a reasonable adjustment as part of our application or assessment process, please let us know by emailing _.

Mercier Consultancy MD is seeking a dedicated Dutch Speaking Customer Experience Agent to join our remote team based in Greece. In this role, you'll be an essential part of our commitment to delivering an outstanding customer experience to our Dutch-speaking clientele. This position offers you the flexibility of working from the comfort of your home while connecting with customers, understanding their needs, and providing them with impactful solutions. • Respond promptly to customer inquiries in Dutch through various channels, including phone, email, and live chat., • Maintain, update, and manage customer information and interactions in our CRM system efficiently., • Resolve customer concerns by identifying their needs and providing effective solutions, ensuring a seamless experience., • Proactively follow up with customers to ensure satisfaction and gather feedback on product and service improvement., • Collaborate with the team to cultivate a supportive and high-performing remote work environment., • Stay informed about our products, services, and industry developments to deliver accurate information to customers., • Native or near-native fluency in Dutch (both verbal and written); English proficiency is advantageous., • Experience in a customer service role or a related field is desirable., • Exceptional communication and problem-solving skills, with a focus on enhancing customer satisfaction., • Ability to work independently and manage multiple tasks in a remote work setting., • Familiarity with CRM systems and digital communication platforms., • Enthusiastic, proactive, and adaptable to a fast-paced environment., • A collaborative mindset with a willingness to contribute positively to the team dynamic., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...