Trabajos customer care manager en BathCrear alertas

Could you be the person who leads by example and creates unforgettable guest experiences? \n Do you thrive in a hands-on hospitality role where no two days are the same? \n Juice Recruitment is delighted to be partnering with an independent, luxury hotel in central Bath, to recruit an exceptional Duty Manager to lead their front of house teams. Located in the heart of Bath, this award-winning hotel is entering an exciting new chapter, with a major expansion underway. \n This is a fantastic opportunity to join a business with ambitious plans and play a key role in shaping the future of the business. \n DAY TO DAY \n As Duty Manager, you'll be a visible leader, working alongside the reception, housekeeping, and future restaurant teams to ensure every guest enjoys an outstanding experience from arrival through to departure. \n You'll be responsible for: \n\n • Leading the hotel operation during your shift.\n, • Supporting and supervising reception, restaurant and housekeeping teams.\n, • Working on reception and assisting with food and beverage service when required.\n, • Delivering exceptional customer service and leading by example.\n, • Handling guest queries and resolving issues with professionalism and care.\n, • Maintaining the highest presentation standards throughout the hotel.\n, • Coordinating communication across departments to ensure smooth daily operations.\n, • Coaching, motivating and developing team members.\n, • Assisting with the training and onboarding of new colleagues.\n, • Ensuring health, safety and operational procedures are consistently followed.\n\n WHAT WE'D LOVE TO SEE \n\n • Previous experience as a Duty Manager, Supervisor or similar leadership role within a quality hotel.\n, • A genuine passion for boutique hospitality and delivering exceptional guest experiences.\n, • A confident, hands-on leader who enjoys supporting and developing others.\n, • Excellent organisational skills with the ability to remain calm under pressure.\n, • Outstanding communication and problem-solving abilities.\n, • A positive, professional and guest-focused approach.\n, • Flexibility to work a variety of shifts, including weekends and bank holidays.\n\n Typical shifts currently include: \n\n • 7:00am – 3:00pm\n, • 3:00pm – 11:00pm\n\n FOR YOU \n\n • Competitive salary.\n, • The opportunity to join one of Bath's highest-rated independent boutique hotels.\n, • Be part of an exciting period of growth and expansion.\n, • Work closely with the owner and senior leadership team.\n, • Genuine opportunities to influence the future direction of the business.\n, • A supportive, passionate and ambitious working environment.\n, • The chance to build your career within an exceptional independent hospitality business.\n\n If you're passionate about delivering memorable guest experiences and enjoy leading from the front, we'd love to hear from you. Apply today through Juice Recruitment to find out more about this exciting opportunity. \n INDS

\n SUNDAY DEPUTY SHOP MANAGER | £12.77 per hour + annual bonus \n Part time - 6 hours per week working on Sundays \n Location: Bath \n Contract: We currently have available both one permanent position at our Moorland Road store, as well as one 12 month fixed term position at our Broad Street store- please specify in your application which you would prefer. WHY THIS ROLE?\n Looking for a role with purpose and the chance to build your confidence in a leadership position? Our charity retail shops play a vital role in funding compassionate, specialist care for people with life‑limiting illnesses and their families. Every sale directly helps us provide comfort, dignity, and support when it's needed most. \n As a Deputy Shop Manager at Dorothy House Hospice Care, you'll work closely with the Shop Manager to support the day‑to‑day running of a busy charity shop. You'll help create a welcoming and engaging experience for customers, donors and volunteers, while playing an important part in supporting your local community. \n We'll provide all the tools, training and ongoing support you need to succeed. No retail or charity experience is required - just a passion for people, a positive attitude and a willingness to learn and step up when needed. ABOUT THE BENEFITS\n The Dorothy House Retail team is an incredible place to work, some of our benefits include: \n \n • Discretionary Bonus scheme - a yearly bonus for our retail staff\n, • 23 days annual leave plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!\n, • Excellent training and development program from day one, to support and grow you through your career!\n, • Pension with Life Assurance.\n, • Colleague discount across our 30 retail stores.\n, • 45p per mile for work travel.\n, • Mindful Employer Plus Charter - offering access to impartial, confidential support\n WHAT WILL THE ROLE INVOLVE?\n \n, • Supporting the Shop Manager in the day‑to‑day running of the shop and creating a warm, welcoming environment for customers and donors\n, • Acting as a customer champion, using initiative and continuous improvement to deliver the best possible retail experience\n, • Helping to deliver high standards across both the shop floor and backstage areas, supporting volunteers to ensure every shopper has a positive experience\n, • Supporting, motivating and engaging our volunteer team, helping them to feel confident, valued and well supported\n, • Assisting with the training of volunteers, ensuring they are equipped to prepare goods for sale, provide excellent customer service, and uphold high standards of cleanliness and presentation\n, • Assisting with the sorting, pricing and presentation of donated stock to create an appealing shopping environment\n, • Deputising for the Shop Manager when required, ensuring the smooth and safe operation of the shop\n, • Supporting the recruitment and onboarding of new volunteers\n ABOUT YOU\n This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity. \n Essential requirements: \n \n • Demonstrates a good standard of Maths and English\n, • Is an excellent team player with a passion for people skills\n, • Demonstrates good prioritisation and organisational skills\n, • Demonstrates a positive, energetic and customer focused approach\n \n Desirable requirements: \n \n • Experience working in Retail or Charity Shop\n, • Previous leadership or supervisory experience\n, • Full UK driving licence with access to a vehicle\n \n If this sounds like your ideal job, then we'd love to see your application! \n Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application. \n #J-18808-Ljbffr