Internal Customer Serivice and Sales
hace 1 día
Kirkcaldy
Our well esblished Kirkcaldy based client are looking or an Internal Sales Executive for an initial 9 month maternity contract. This may lead to a permanent opportunity depending on business requrements. Reporting into the Sales Manager, you will be responsible for handling inbound enquiries, managing email correspondence, processing orders, and offering product support. Key duties will include: Answer and handle a high volume of telephone enquiries in a professional and efficient manner. Inbound enquiries will be a mix between Timber & Metal/Commercial Fencing Requests Manage the company's shared email inbox, as well as your own, ensuring all enquiries are responded to promptly and accurately. Ensure opportunities and quotations are followed up in a timely manner. Provide knowledgeable and friendly assistance to customers regarding products, pricing, and order availability. Accurately input orders and maintain up-to-date records. Handle complaints and follow through on customer issues to ensure satisfaction. Liaise with internal teams (sales, warehouse, logistics) to coordinate customer needs. Work proactively to resolve any customer-related issues quickly and effectively.To be suitable for this busy and challenging role you will have the following key skills and experience: Provent experience in a Customer Service/Sales related role Clear and confident telephone manner. Strong written communication skills for managing ema...