CRM Implementation Manager
hace 4 días
Welwyn Garden City
CRM Implementation Manager Location: Welwyn Garden City, hybrid working with two days per week in the office Salary: Circa £45,000 Contract: Six-month fixed-term contract The CRM strategy is already in place. The customer journeys have been mapped and the communications plan is ready. Your role is to turn that plan into a working, measurable CRM programme. As CRM Implementation & Journey Manager, youll oversee the build, testing and rollout of automated customer journeys within Zoho. Youll coordinate across teams in order to get CRM campaign assets created, keep delivery on track and make sure each journey works effectively across multiple brands, locations and customer touchpoints. This is not a strategy role from a blank page, and it is not a heavily technical development position. It is about implementation, project management, testing and optimisation. What youll be doing Youll manage the delivery of CRM journeys across email, web, telephone and other customer channels, working with internal teams, external agencies and developers. Your responsibilities will include: • Managing the implementation plan, milestones, risks and dependencies, • Overseeing the build and rollout of automated customer journeys, • Translating existing journey maps into clear delivery requirements, • Co...