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We are seeking a skilled and reliable Air Conditioning Engineer to join our team. The successful candidate will be responsible for the maintenance and repair of a wide range of air conditioning systems across a number of commercial environments in and around Suffolk / Essex. This role requires strong technical knowledge, excellent problem-solving skills, and a customer-focused approach. Key Responsibilities Perform planned preventative maintenance (PPM) and reactive repairs on air conditioning systems (split units, VRV/VRF, chillers, AHUs, etc.). Perform routine maintenance tasks, such as cleaning and replacing filters, recordkeeping. Install, maintain, and repair heating, ventilation, and air conditioning systems Diagnose and troubleshoot HVAC system issues and make necessary repairs. Monitor and maintain BMS systems and ensure optimal performance of HVAC controls. Ensure compliance with F-Gas regulations and maintain accurate service records. Liaise with contractors and suppliers to coordinate specialist works. Respond to emergency breakdowns and participate in an on-call rota if required. Contribute to continuous improvement initiatives and energy efficiency projects. Production of detail technical quotations - including correct parts and labour times required to ensure profitability, cost control and client satisfaction. Maintain strict compliance with industry regulations and safety standards. Work flexible working hours to suit business requirements. Escalate issues to Supervisor/Contract Manager immediately. Collaborate effectively with a skilled team to achieve client objectives. To liaise with specialist sub-contractors and engineers with other disciplines to ensure the efficient operation of the plant / area without disruption to the client. Skills and Experience Proven experience in HVAC maintenance and fault finding. Additional skills in electrical or mechanical engineering (e.g., 18th Edition, plumbing, etc.). Strong understanding of health and safety regulations. Ability to work independently and as part of a team. Excellent communication and problem-solving skills. Be able to operate SMART devices and complete electronic documentation. Strong fault-finding experience is essential in this role, and you will be expected to carry out works on traditional plant equipment right through to more modern system Specific Qualifications NVQ Level 2 Air Conditioning FGAS Cat 1 Electrical qualifications would be beneficial. IPAF/PASMA beneficial Hold a valid UK driving licence. Due to the nature of the contract, you will need to go through contract specific vetting –financial and employment background checks Manufacturer course / knowledge What we offer Competitive salary, company vehicle, company pension contribution Training and development opportunities. Supportive team environment. About Us We are MARCH®. The leading provider of critical engineering services. Supporting the industries we all rely on to improve their infrastructure, process, and digital environments. We work together with our customers to maintain business continuity, optimise output, and drive new standards in productivity, reliability, and sustainability. We help deliver operational resilience, increased performance, and better environmental outcomes, across the board. Why March? Progress is People. MARCH has ambitious plans and central to our future growth is attracting, developing and retaining the very best talent. Whether your role is onsite or office-based, engineering or support, we offer opportunities for all our people to develop their careers and maximise their potential. MARCH is committed to building teams that reflect a wide range of backgrounds, perspectives, and experiences

Heavy Plant Engineer Colchester£18.00 - £21.00 per hour + Company Van + Door-to-Door Overtime + Excellent BenefitsNEOS Engineering are working with a well-established and growing heavy plant dealership that is looking to recruit an experienced Field Service Engineer to cover the Colchester area.This is a fantastic opportunity to join a business with a great reputation for investing in its engineers, offering excellent overtime, ongoing manufacturer training and genuine long-term career progression.The Role As a Field Service Engineer, you'll be responsible for the servicing, maintenance, diagnostics and repair of a wide range of heavy construction plant at customer sites throughout Essex and the surrounding areas.You'll be provided with a fully equipped company van and the autonomy to manage your own workload while receiving excellent support from the service team.Responsibilities Service, maintain and repair heavy construction plant.Diagnose and rectify hydraulic, electrical and mechanical faults.Carry out routine servicing and preventative maintenance.Complete breakdown repairs efficiently on customer sites.Accurately complete service reports and job sheets.Build strong relationships with customers while delivering excellent service.Work safely and in accordance with company procedures.The Candidate We're looking for engineers with experience working on equipment such as:ExcavatorsWheel LoadersDumpersDozersTelehandlersRollersLoading ShovelsConstruction PlantExperience with manufacturers such as CAT, Komatsu, JCB, Volvo CE, Hitachi, Develon, Doosan, Hyundai, Liebherr, SANY, Kubota, Takeuchi or similar would be highly desirable.What's on Offer? £18.00 - £21.00 per hour.Company service van.Excellent overtime opportunities.Ongoing manufacturer training.Pension.Stable Monday-Friday role.Genuine long-term career progression with a growing engineering business.If you're an experienced Heavy Plant Engineer looking for your next challenge, we'd love to hear from you.TPBN1_UKTJ

Fitter Location: Colchester Salary: £31,500 + Overtime + Overnight Allowances + Attendance Bonus We're looking for a reliable Fitter to join a growing team installing a wide range of signage across the UK. This role involves regular travel and overnight stays (up to 3 days, approximately twice a month), with all accommodation, travel expenses and food allowances provided. Key Responsibilities Install signage including post-mounted signs, hoardings, illuminated signs, fascias, cladding, vinyl graphics and shopfitting. Complete installations safely, on time and to a high standard. Follow Health & Safety procedures and company installation processes. Deliver excellent customer service while working independently and as part of a team.Requirements Valid CSCS Card essential Must have a Full UK Driving Licence Must be positive, self-motivated and customer-focused approach PASMA, IPAF, First Aid, Working at Height and CAT Scanner certifications would be beneficialBenefits Overtime and attendance bonus All overnight stays, travel expenses and food allowance covered Company pension, Health Cash Plan and Life Assurance Electric Car Salary Sacrifice and Cycle to Work schemes Full training, career progression, LinkedIn Learning Tools and uniform providedApply now or contact Julia at Prime Appointments for more information. Please note: Applicants requiring sponsorship now or in the future cannot be considered

Chiller Engineer – London & South East Location: London & South East Job Type: Full-time, Permanent We are currently recruiting on behalf of a well-established HVAC contractor who is looking to expand their service team with an experienced Chiller Engineer. This is an excellent opportunity to join a growing business with a strong pipeline of work across sites throughout London and the South East. The Role As a Chiller Engineer, you will be responsible for the service, maintenance, fault-finding and repair of chiller systems, working across a variety of client sites. Key Responsibilities: Service, maintain and repair chillers (air & water cooled) Fault finding on associated HVAC plant (AHUs, fan coils, pumps, etc.) Working on manufacturers such as Carrier, Daikin, Trane, York or similar Carrying out planned and reactive maintenance Completing job reports and compliance paperwork Providing a high level of customer service on-site Requirements Proven experience working as a Chiller Engineer F-Gas Cat 1 (essential) Relevant NVQ / City & Guilds or equivalent Full UK driving licence Strong fault-finding and diagnostic skills Ability to work independently and as part of a team What’s on Offer Competitive salary depending on experience Company van, fuel card & tools Overtime opportunities 25 Days holidays + Bank holidays ( option to buy or sell )

For uncompromising cat parents who want the best, KatKin goes hardcore for cat health. We make the UK’s most popular fresh cat food: 100% human-quality meat, gently cooked, and frozen for freshness. Where the competition cuts corners, catfishes customers and puts profits over health, we put cat wellbeing first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. Having started as a two person team in 2019, founders Brett and Nikki have grown KatKin from a small startup to a leading pet-food industry disruptor, attracting $22M Series A funding, and kick starting a new category of healthier cat food in the UK - “Fresh”. Our vet formulated, science backed recipes are now delivered to 50,000+ cats UK wide, and counting. You’ll take ownership of managing our Direct Sales team - our Brand Ambassadors attend events, pop ups, and cat shows across the UK to strike up conversations with cat parents, and share our mission to change cats lives for the better. As our Sales Manager, you’ll be in charge of growing our team of freelance salespeople, nurturing, training and motivating them to thrive. You’ll take the reins of one of our fastest growing and most dynamic teams, driving performance, shaking up the pet food industry, and helping cats live happier and healthier live Lead our sales team with confidence and initiative. We’re a fast moving team, we love people who have great ideas and put them into action. Coach and mentor your team to help them thrive. Use data driven insights to track and boost performance. Build a team of top performers, recruiting and nurturing them with hands-on training. Foster a motivated, inclusive, and supportive culture - we value the happiness of our people as much as the cats we help. Manage budget, keep the commercials on track along the way. Collaborate with our Direct Sales Lead, Events Coordinators and Team Supervisors to deliver our strategy. We’re a tight group, and pitch in to reach our collective goals. Experienced - you’ve worked in a sales environment, ideally leading or coaching a team. Organised - you’re a multi-tasker who delivers on deadlines. Target focussed - you’re driven to meet and exceed expectations. Quick thinking - you jump on problems, and find solutions fast. People person - you get a kick out of motivating others and seeing them succeed. Self-starting - you get stuck into unstructured projects and run with them. Commercially minded - you have an eye for delivering a return on investment. Entrepreneurial spirit - you relish a challenge, and don’t let small obstacles get in the way of a bigger win. Experience working with Google Sheets or similar forecasting / budgeting tools is a huge bonus. Competitive salary and bonus structure Extensive growth opportunities in a fast paced, VC backed scale up No egos and a small close-knit team Regular team & company socials, team lunch on Mondays provided 33 days annual leave including bank holidays, plus your birthday off Hybrid working, 2 days WFH every week 4 weeks year WFA (work from anywhere) policy Discount on KatKin products for your cat, and £500 for new cat parents £800 yearly personal development budget Macbook Pro Comprehensive AXA health insurance Cat (and dog) friendly office Sound like a good fit? Please apply through below, or send your CV (we would love a cover letter too) to george.howard@katkin.com

Did you know that some cat food contains as little as 4% meat? Cats are carnivores – they need meat to thrive – but cat food companies use powdered animal derivatives because it’s cheaper and easier, and they top it up with grains and fillers that cats find hard to digest. It’s all about shelf life and profit; not what cats really need. We do things differently at KatKin. We’re changing the cat food industry, with our 100% Fresh-cooked premium meat recipes, delivered to doorsteps everywhere. Each recipe is designed by our in-house vets and nutritionists, to be the very best (and tastiest) nutrition for cats. KatKin is building a global challenger brand in cat health and wellbeing, going after a $50B global market. Beyond the core product of Fresh food for cats, KatKin’s vision is to build a set of products and services for Cat Parents to manage their cat’s health. Everything from litter and treats, to digital health management for your cat. Today, KatKin is a UK D2C business that recently expanded into Retail and is planning to launch international markets, likely the US, from 2025 onwards. Millions of cat parents engage with KatKin every month, and as a Full-Stack Engineer at KatKin, you’ll work alongside our Engineering team in bringing our hardcore cat parent’s digital journey to life. You will work closely with our Director of Engineering, Product, Design, Data, and the rest of the Engineering team to help meet the day-to-day and long-term ambitions of KatKin and its customers. You will own and create the components and technology necessary to provide a best-in-class experience for cat parents whenever they visit our website or use our subscription service. We are a close-knit, focused team who are committed to consistently delivering high quality technology, on time, as part of a tech-driven mindset that lets us focus on building the right solutions for scaling our business into the future. Our current tech stack makes heavy use of TypeScript, particularly NextJS on the frontend, NestJS microservices on the backend with Prisma, and various other technologies and tools like Postgresql and RabbitMQ. This role will work from our London office in Farringdon 3 days a week. Delivering functionality across the entire stack, in line with our software requirements Evaluating and implementing new technologies to scale and streamline our software pipelines Working closely with our product team & stakeholders to build scalable, fit-for-purpose solutions for serving our customers Shared responsibility for the maintenance and quality of codebases and infrastructure Good familiarity with RESTful web services. Excellent understanding of TypeScript, React and Node. Mission-driven, high energy and a natural sense of curiosity and urgency for results. A genuine passion for technology and KatKin’s mission. Experience working in a fast paced environment, taking ownership of features end to end, and balancing between velocity and technical quality. Experience within eCommerce and/or payments Good understanding of OOP and/or functional paradigms. Good understanding of NextJS or other similar server-focused frontend metaframework. Bonus points for having used React’s server components API. Familiarity with CI/CD pipelines and tools, particularly Github Actions Experience using or deploying into AWS and/or Kubernetes, using IaC tools such as Terraform or CDK Experience working with monorepos and tooling such as NX/Lerna/Bazel. Experience with Cypress/Playwright/any test automation tools and processes Familiarity or interest with observability and metrics tooling. You have a cat, or two or three! Competitive salary in the range of £55,000 - £75,000 Career-defining opportunity in being instrumental to scaling our brand, fast No egos and a small close-knit team 25 days of holiday every year plus your birthday off and an additional day for every year at KatKin 4 week WFA (work from anywhere) policy Hybrid working, up to 2 days WFH every week 12-weeks paternity / maternity leave Discount on KatKin fresh food and pantry products for your cat, and £500 for new cat parents Comprehensive AXA health insurance including optical and dental £800 yearly personal development budget Macbook Pro Company pension Regular company socials and lunch provided on Mondays All the fresh fruit, soft drinks, tea and coffee you can eat and drink; great banter and a cat (and dog) friendly office

Did you know that some cat food contains as little as 4% meat? Cats are carnivores – they need meat to thrive – but cat food companies use powdered animal derivatives because it’s cheaper and easier, and they top it up with grains and fillers that cats find hard to digest. It’s all about shelf life and profit; not what cats really need. We do things differently at KatKin. We’re changing the cat food industry, with our 100% Fresh-cooked premium meat recipes, delivered to doorsteps everywhere. Each recipe is designed by our in-house vets and nutritionists, to be the very best (and tastiest) nutrition for cats. KatKin is building a global challenger brand in cat health and wellbeing, going after a $50B global market. Beyond the core product of Fresh food for cats, KatKin’s vision is to build a set of products and services for Cat Parents to manage their cat’s health. Everything from litter and treats, to digital health management for your cat. Today, KatKin is a UK D2C business that recently expanded into Retail and is planning to launch international markets, likely the US, from 2025 onwards. Millions of cat parents engage with KatKin every month, and as a Full-Stack Engineer at KatKin, you’ll work alongside our Engineering team in bringing our hardcore cat parent’s digital journey to life. You will work closely with our Director of Engineering, Product, Design, Data, and the rest of the Engineering team to help meet the day-to-day and long-term ambitions of KatKin and its customers. You will own and create the components and technology necessary to provide a best-in-class experience for cat parents whenever they visit our website or use our subscription service. We are a close-knit, focused team who are committed to consistently delivering high quality technology, on time, as part of a tech-driven mindset that lets us focus on building the right solutions for scaling our business into the future. Our current tech stack makes heavy use of TypeScript, particularly NextJS on the frontend, NestJS microservices on the backend with Prisma, and various other technologies and tools like Postgresql and RabbitMQ. This role will work from our London office in Farringdon 3 days a week. Delivering functionality across the entire stack, in line with our software requirements Evaluating and implementing new technologies to scale and streamline our software pipelines Working closely with our product team & stakeholders to build scalable, fit-for-purpose solutions for serving our customers Shared responsibility for the maintenance and quality of codebases and infrastructure Good familiarity with RESTful web services. Familiarity with CI/CD pipelines and tools, particularly Github Actions Strong Experience using or deploying into AWS and/or Kubernetes, using IaC tools such as Terraform or CDK Strong Experience working with monorepos and tooling such as NX/Lerna/Bazel. Excellent understanding of TypeScript, React and Node. Mission-driven, high energy and a natural sense of curiosity and urgency for results. A genuine passion for technology and KatKin’s mission. Experience working in a fast paced environment, taking ownership of features end to end, and balancing between velocity and technical quality. Experience within eCommerce and/or payments Good understanding of OOP and/or functional paradigms. Good understanding of software security, OWASP and scaling of software systems Good understanding of NextJS or other similar server-focused frontend metaframework. Bonus points for having used React’s server components API. Experience with Cypress/Playwright/any test automation tools and processes Familiarity or interest with observability and metrics tooling. You have a cat, or two or three! Competitive salary in the range of £75,000 - £100,000 Career-defining opportunity in being instrumental to scaling our brand, fast No egos and a small close-knit team 25 days of holiday every year plus your birthday off and an additional day for every year at KatKin 4 week WFA (work from anywhere) policy Hybrid working, up to 2 days WFH every week 12-weeks paternity / maternity leave Discount on KatKin fresh food and pantry products for your cat, and £500 for new cat parents Comprehensive AXA health insurance including optical and dental £800 yearly personal development budget Macbook Pro Company pension Regular company socials and lunch provided on Mondays All the fresh fruit, soft drinks, tea and coffee you can eat and drink; great banter and a cat (and dog) friendly office

Project Manager • Fixed Term - 2 Years, • Remote with Regular UK Travel We are seeking a talented and driven Project Manager to join our team on a full-time, two-year fixed-term basis. This is a remote role, requiring regular travel across the UK. In this role, you will take a leading position in delivering a UK-wide Modernisation Programme, reporting directly to the Programme Manager. This is a high-impact opportunity for a qualified and experienced individual to manage complex CAT A and B fit-outs, delivering high-value, multi-disciplinary projects across multiple sites. You will be responsible for integrating mechanical, electrical, and building services asset data from concept and design stages through to operational handover. The role involves strategic planning and technical management of critical building assets, lifecycle planning, and compliance. About You Clear understanding of business objectives and how your role contributes to success Strong project leadership skills, trusted across functions for project excellence Detail-oriented, well-organised, and capable of managing multiple priorities Ability to lead and collaborate effectively, demonstrating initiative and ownership Builds strong networks beyond immediate teams, supporting cross-functional success Guided by core values and strong decision-making instincts Hands-on, proactive, and effective communicator at all levels Resilient, self-motivated, and solution-focused under pressure Committed to continuous improvement and holding others accountable to high standards Minimum of 5 years’ experience in project management with tertiary qualifications Holds a recognised project management qualification (Prince2, APM, MSP or equivalent) Demonstrated ability to work autonomously in a fast-paced, hands-on environment Skilled at managing multiple stakeholders and driving alignment Embodies a collaborative, "One Team" mindset Demonstrates personal integrity, professionalism, and positive communication Values a culture built on mutual respect, performance, and development We Offer Competitive salary Laptop provided Free breakfast and lunch on-site Free parking at applicable locations 25 days annual leave plus statutory bank holidays Workplace pension scheme Staff referral scheme Supportive and collaborative working environment High-quality, modern premises and well-equipped office space Key ResponsibilitiesProject Delivery Manage day-to-day project delivery within scope, time, budget, and quality constraints Maintain comprehensive and compliant project records Monitor project spend and provide monthly reporting on risks and cost efficiencies Ensure supplier performance meets contractual and safety expectations Conduct weekly project meetings and report on progress and status Communicate regularly with site teams, support functions, and stakeholders Ensure Health & Safety processes are adhered to and prioritised Oversee contractor and consultant engagement and performance Proactively identify and mitigate project risks Provide clear, auditable project documentation for inspections and regulatory bodies Technical Develop and lead UK mechanical, electrical, and building services specifications Produce and implement a standardisation plan for critical assets Plan asset lifecycles and capital investments to improve cost, reliability, and energy performance Conduct regular contractor quality checks and align with compliance standards Contribute to carbon emissions reduction and support environmental reporting Safeguarding Statement: This role is subject to a safer recruitment process, including criminal record checks, online searches, and vetting procedures. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment, in line with Keeping Children Safe in Education 2024 and The Education Act 2002.

For uncompromising cat parents who want the best, KatKin goes hardcore for cat health. We make the UK’s only fresh cat food: 100% human-quality meat, gently cooked, and frozen for freshness. Where the competition cuts corners, catfishes customers and puts profits over health, we put cat wellbeing first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business brains, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. We are looking for a highly motivated and results-driven Influencer Marketing Executive to join KatKin on a full-time 6 month contract, with the potential for it to become permanent. This is primarily a sales and business development role, and is a fantastic opportunity for a social-media savvy, results-oriented candidate to scale and take ownership in a dynamic, established start up entering its next phase of growth. This role has huge potential to make a substantial impact in shaping KatKin's approach to working with content creators and influencers. You'll help refine our strategy to drive awareness on key social media channels and achieve strong customer acquisition outcomes, contributing to KatKin's continued growth. This role sits within the Influencer marketing team, reporting into the Influencer Marketing Manager. Identify and engage with UK-based influencers who align with KatKin’s values, product, and audience across multiple social channels. Build genuine relationships, coordinate product sending and negotiate campaigns, with a focus on driving customer acquisition Monitor influencer content, engagement and conversion to evaluate campaign success and uncover areas for improvement. Stay updated on trends, emerging platforms, and innovative content styles to identify new growth opportunities and keep strategies ahead of the curve Have ownership over budgets, work towards ambitious acquisition targets, while ensuring timely delivery of high-quality content Work closely with the Influencer Manager to strategize and plan impactful acquisition initiatives. Contribute ideas and actions to strengthen and scale these strategies for maximum effectiveness Maintain a strong understanding of the brand’s voice and values, ensuring influencer content aligns with our messaging. Create creative briefs for campaigns and work with influencers to produce authentic, engaging content that reflects the brand’s identity Collaborate with cross-functional teams, including paid social and brand, to drive cohesive and impactful campaigns Sales and targets driven mindset - highly motivated to overachieve and can work independently Previous experience in sales, digital marketing or influencer marketing role is a plus Skilled in time management, able to handle multiple campaigns efficiently Eager to take responsibility and ownership of projects Passionate about social media and influencers, with potential content creation experience. Strong creative minds and interests in shaping content directions and concepts Strong negotiation, interpersonal, and communication skills. Self-starter thriving in entrepreneurial and unstructured environments. Competitive base salary £31K + on target bonus of £5K per year All the tools you need for success, including a MacBook Career defining opportunity to scale a brand new acquisition channel, fast Work directly with senior leaders in the business No egos and a small close-knit team Up to 2 days WFH every week Discount for KatKin fresh meals Annual personal development budget All the refreshments you can drink, fresh fruit, cats + dogs in office Click below or send your CV and answers to these questions to _ • What attracts you to the role, • Are you able to be in the London office 3 days per week, • Do you require visa sponsorship?

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

Project Manager • Fixed Term - 2 Years, • Remote with Regular UK Travel We are seeking a talented and driven Project Manager to join our team on a full-time, two-year fixed-term basis. This is a remote role, requiring regular travel across the UK. In this role, you will take a leading position in delivering a UK-wide Modernisation Programme, reporting directly to the Programme Manager. This is a high-impact opportunity for a qualified and experienced individual to manage complex CAT A and B fit-outs, delivering high-value, multi-disciplinary projects across multiple sites. You will be responsible for integrating mechanical, electrical, and building services asset data from concept and design stages through to operational handover. The role involves strategic planning and technical management of critical building assets, lifecycle planning, and compliance. About You Clear understanding of business objectives and how your role contributes to success Strong project leadership skills, trusted across functions for project excellence Detail-oriented, well-organised, and capable of managing multiple priorities Ability to lead and collaborate effectively, demonstrating initiative and ownership Builds strong networks beyond immediate teams, supporting cross-functional success Guided by core values and strong decision-making instincts Hands-on, proactive, and effective communicator at all levels Resilient, self-motivated, and solution-focused under pressure Committed to continuous improvement and holding others accountable to high standards Minimum of 5 years’ experience in project management with tertiary qualifications Holds a recognised project management qualification (Prince2, APM, MSP or equivalent) Demonstrated ability to work autonomously in a fast-paced, hands-on environment Skilled at managing multiple stakeholders and driving alignment Embodies a collaborative, "One Team" mindset Demonstrates personal integrity, professionalism, and positive communication Values a culture built on mutual respect, performance, and development We Offer Competitive salary Laptop provided Free breakfast and lunch on-site Free parking at applicable locations 25 days annual leave plus statutory bank holidays Workplace pension scheme Staff referral scheme Supportive and collaborative working environment High-quality, modern premises and well-equipped office space Key ResponsibilitiesProject Delivery Manage day-to-day project delivery within scope, time, budget, and quality constraints Maintain comprehensive and compliant project records Monitor project spend and provide monthly reporting on risks and cost efficiencies Ensure supplier performance meets contractual and safety expectations Conduct weekly project meetings and report on progress and status Communicate regularly with site teams, support functions, and stakeholders Ensure Health & Safety processes are adhered to and prioritised Oversee contractor and consultant engagement and performance Proactively identify and mitigate project risks Provide clear, auditable project documentation for inspections and regulatory bodies Technical Develop and lead UK mechanical, electrical, and building services specifications Produce and implement a standardisation plan for critical assets Plan asset lifecycles and capital investments to improve cost, reliability, and energy performance Conduct regular contractor quality checks and align with compliance standards Contribute to carbon emissions reduction and support environmental reporting Safeguarding Statement: This role is subject to a safer recruitment process, including criminal record checks, online searches, and vetting procedures. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment, in line with Keeping Children Safe in Education 2024 and The Education Act 2002.

.NET Software Engineer (Tech stack: .NET Software Engineer, Senior Software Developer, .NET 8, Angular, C#, .NET Core, .NET, MS SQL, HTML, CSS, Azure, Visual Studio) Are you ready to join a forward-thinking, award-winning Software House that's redefining how businesses operate through innovative, AI-powered solutions? Headquartered in Texas but hiring across the U.S., our client is on the hunt for a talented .NET Software Engineer to join their fully remote team. You'll be part of a collaborative, fast-paced environment where modern tech, clean architecture, and continuous improvement drive everything we do. If you enjoy crafting high-quality applications using Angular, TypeScript, C#, .NET Core, and Azure, this is your chance to make a real impact. What's in it for you? 100% remote work - work from anywhere in the U.S. Competitive salary & performance-based bonuses Medical, dental, and vision insurance 401(k) with company match Generous PTO and paid holidays Annual training allowance to support your growth A supportive team that values innovation and continuous improvement What You'll Do: Leverage AI tools to streamline and enhance your development workflow Tackle challenges with the precision and intensity of a cat chasing a laser pointer Build modern web applications using Angular, TypeScript, and .NET Core Collaborate cross-functionally to solve real-world problems and improve performance Proactively refine processes for smoother delivery and better outcomes Stay curious, always learning and pushing boundaries in your development journey What You'll Bring: Strong experience with Angular, TypeScript, HTML, C#, and .NET Core Solid understanding of Azure services and cloud-based architecture A problem-solving mindset and a passion for clean, maintainable code Enthusiasm for collaboration and sharing knowledge A desire to grow, evolve, and stay ahead in the ever-changing tech landscape Location: USA / Remote Working Salary: $90,000 - $120,000 + Bonus + Benefits Applicants must be based in the USA and have the right to work in the USA even though remote working is available. Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions! NOIRUSANETREC NOIRUSAREC

Are you a skilled Class 2 (Cat C) Driver searching for a reliable, long-term role? Do you enjoy being out on the road and making customers smile with every delivery? If you're ready to join a team that values your expertise, we’d love to hear from you!.Here at GXO, we’re working together with.We

Drivers required: HGV Class 2 multi drop drivers LOCATION: Gosbecks Road, Colchester, CO2 9JT Apply Now Join our team and start earning top rates inColchester for Bookers. If you are a Class 2 multidrop driver APPLY NOW RATES: - Days : £17.51 per hour PAYE with holiday accrued * £19.79 per hour with holiday pay included - Overtime after 45 hours paid at : £26.27 per hour PAYE with holiday accrued * £29.70 per hour with holiday pay included Estimated weekly pay based on 55 hours £1050 PAYE with holiday accrued and £1188 with holiday pay included Expected annual earnings hours £54,634 PAYE holiday accrued and £61,753 with holiday pay included HG Recruitment are recruiting HGV Class 2 Drivers in partnership with Bookers. Professional Class 2 multi drop drivers are required to APPLY NOW DUTIES: - Adhering to safe working practices to always ensure the safety of yourself and others. - Responsible for loading own vehicle at the start of shift - Multi drop to restaurants and other hospitality venues in a 30 mile radius of site - Securing load of the trailer to ensure products are safely secured to minimise chances of damage. - Always provide excellent customer service and to take ownership of customer issues on delivery. - HGV Class 2 drivers must Carry out multi-drop deliveries within the delivery window in a safe manner. - Be aware of any vehicle defects and bring to the attention of Transport Office as necessary - Possess excellent customer facing awareness skills - Be a good timekeeper and be able to work unsupervised - Possess an Enthusiastic and reliable attitude towards delivering first class customer service - Must have good communication skills and a flexible can-do attitude to work If you are a Professional HGV Class 2 multi drop driver in the Colchester area, click APPLY NOW Benefits - Minimum 8 hours guaranteed per shift - Planned Average 10 hours shift - Monday Friday work with a 6am start - Pension scheme - Supportive, customer-focused team - Supportive Free onsite training, Driver trainers support, inc upskilling, CPC, And ongoing periodic training - Mentor and Mental health first aider available. - Driver portal - clearly displaying assignment briefs, payslips, holiday accrual, historical pay and working time data. - Driver apps, communicate with the team and always be heard. - Manned 24/7 availability Requirements: - HGV Class 2 Cat C licence minimum 12 months - Minimum of 6 months experience on multi drop - Digi Tacho & CPC cards - Maximum 6 points for minor endorsements - Knowledge of driver regulations (WTD & Drivers Hours) - Good national geographical awareness - Possess excellent customer facing awareness skills - Good timekeeper and able to work unsupervised - Enthusiastic and reliable with a commitment to delivering first class customer service - Must have good communication skills and a flexible can-do attitude to work About HG Recruitment Decades of experience in the supply chain, HG has a strong well-established reputation. Offering great job opportunities within transport & logistics. With a nationwide footprint, our manned service is available 24/7, trusted to always match you with the right job. Click APPLY NOW & join our winning team. HG are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions. Members of disability confident, should you require specialist assistance to support you in the application process our team of supportive operatives will always be on hand to support you one to one. We have a zero-tolerance policy towards sexual harassment, as defined by the Equality Act 2010, and we take proactive steps to prevent it. HG Recruitment are proud to be champions against modern slavery and belong to Stronger Together. TPBN1_UKTJ

Job Title: Site Engineer Location: Colchester Rate: £(Apply online only)/Day - Outside IR35 - Ltd company is an option Duration: 6 months Site Engineer required for highways works in Colchester! Are you a Site Engineer wanting an outside IR35 contract? You will be working predominantly over day shifts, covering all aspects of highways site engineering and setting-out. This includes infrastructure, roads and sewers, drainage, earthworks, kerbing and reinforced concrete works. As Site Engineer you will be tasked with: ·Liaising with the project team to ensure the project is delivered to a high quality and on time ·Offering guidance and direction to more junior members of the team ·Setting out of roads, earthworks, sewers and reinforced concrete structures ·Scanning for services and using CAT and Genny to locate underground utilities ·Keeping daily records of site activities You will also hold: ·Knowledge and experience of Highways standards and procedures ·Experience across infrastructure, roads and sewers projects ·Strong setting-out experience ·Reinforced concrete experience ·Competency in scanning for services (CAT and Genny) ·Knowledge and experience of high-speed road projects and setting out engineering ·Experience working for a major highways contractor ...

Seeking a reliable Class 2 Driver for a full-time, Monday-Friday role involving palletised goods delivery in East England.Includes guaranteed 10-hour shifts and potential for permanent position.

The Role Trunking, general haulage and depot-to-depot work Curtain sider, container and refrigerated trailers (depending on client) Local and regional deliveries Completing vehicle checks and ensuring full compliance with tachograph and driving regulations * Maintaining a professional and cu

Seeking a reliable Class 2 Driver for a full-time, Monday-Friday role involving palletised goods delivery in East England.Includes guaranteed 10-hour shifts and potential for permanent position.

Commercial, Retail, Education, Healthcare, Hospitality or others industry sectors. Work closely with both sales, design and contracts teams in successfully delivering interior fit out projects across varying industry sectors including retail, commercial, hospitality, education etc. Ensure that direc

GBR Recruitment Ltd are exclusively working in partnership with a well established progressive CAT A & CAT B shop fitting / commercial office fit out installation construction company recruiting for an experienced Estimator to join the Site Operations team in Lincolnshire covering local contracts &

PSV Driver (Cat D / D1) – East London (E10).

CAT A & CAT B shop fitting / commercial office fit out installation construction company.

GBR Recruitment are recruiting for an experienced Construction Project Manager with a background in Commercial Fit Outs, Retail Fit Outs & Retail Property Extension, Building Shell Fit Outs or any other forms of interior fits outs across Commercial, Retail, Education, Healthcare, Hospitality or othe

A specialist investment management firm in London is seeking a senior interim finance leader to enhance their finance function.This role is strategic, aligned with a Financial Controller remit, involving monthly close, group reporting, and treasury oversight.Candidates should have 7+ years in financ

Requires a Class 2 (Cat C) license and 12 months of experience.

Manage a retail shop for a UK cat welfare charity, working 37.

HGV drivers needed for Kingspan contract, Monday to Friday shifts with potential weekend overtime.

HGV driver needed for multi-drop deliveries of kitchens to residential properties and building sites, with a driver's mate.

Recruiting experienced Class 2 (Cat C) Drivers for ongoing, full-time work with a temp-to-perm opportunity.

Manage guest relations at a UK conservation sanctuary focused on wild cats, involving conservation, rescue, welfare, breeding, and education.

Manage joinery design for commercial fit-out projects, with hybrid work options available.

Driver Hire Basingstoke and Newbury are looking to recruit Cat C Drivers to help support the work that we are doing to support our local clients with their temporary staffing needs. Current Drivers Card and Drivers Qualification Card.

Our mission is to protect wild cats and their habitats through Conservation, Rescue, Welfare, Breeding, and Education. All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. The Big Cat Sanctuary is one of the UK's most r

Seeking a Joinery Design Manager for high-end commercial fit-outs in London, handling bespoke joinery packages for offices and hospitality.

Requirements: You’ll need a Class 2 driving license, up-to-date CPC records, and have held a Category B license for 12+ months.

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation. If you would prefer a paper application form please call 01387 260406. Good communication skills are essential.

We are currently looking for a dedicated and detail-oriented Membercare Assistant to join our team!. Have strong interpersonal and communications skills and a customer focused attitude. At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can th

Access to a reliable long wheelbase van is beneficial, but not essential at the point of application.

Class 1 Driver (Days) Location: Rutland Area Salary: £14. Valid Class 1 (Category C+E) Licence.

Drivers Qualification Card (CPC). This role will consist of operating a Class 1 Refrigerated Vehicle across the UK, tipping and reloading at various locations.

Driver Hire Southampton is currently recruiting for a reliable and hardworking Night Warehouse Operative to join one of our well-established clients, a leading supplier specialising in paper goods and office supplies.About this Night Warehouse Operative role:.Sunday to Thursday shift pattern.Working

Good communication and customer service skills.