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For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

Join the team at The Blue Ball, Exeter We're an independent, owner-operated country pub passionate about serving freshly prepared food using quality ingredients from suppliers we choose ourselves. Without the restrictions of a chain, our chefs have the opportunity to work with seasonal menus, contribute ideas, and cook food they're proud to serve. Located just minutes from the M5, Exeter Airport and Sandy Park (home of the Exeter Chiefs), The Blue Ball is a busy, well-established destination pub with a large beer garden, marquee and event space, welcoming everyone from locals and families to hotel guests and event diners. If you're looking for a role where every day is different, you'll fit right in. What you'll be doing Preparing and delivering high-quality, freshly cooked dishes during busy service. Running all sections of the kitchen confidently and efficiently. Supporting and motivating the kitchen team to maintain high standards. Helping develop menus, specials and seasonal dishes. Maintaining excellent food quality, presentation and consistency. Managing stock correctly, reducing waste and storing food safely. Working closely with suppliers to maximise quality and value while maintaining strong GP targets. Ensuring the kitchen remains clean, organised and compliant with all food safety and health & safety legislation. Remaining calm under pressure and leading by example during busy services. We're looking for someone who Has at least 2 years' professional cooking experience. Is confident running a fast-paced kitchen service. Takes pride in producing consistently excellent food. Is a positive leader who enjoys developing and supporting others. Is organised, reliable and has excellent attention to detail. Understands food cost control, stock management and kitchen efficiency. Has a genuine passion for hospitality and fresh food. What we offer Competitive salary. Company pension. Staff meals while on duty. Employee discount. Company social events. Free on-site parking. The opportunity to work in an independent business where your ideas matter and your contribution is recognised. A friendly, supportive team with real opportunities to develop your career. Job Type: Full-time Location: In person The Blue Ball, Exeter TPBN1_UKCT

Are you the person clients ask for by name?.Perhaps you're an experienced Personal Tax Senior ready to step into a leadership role.Maybe you're already a Client Manager, Portfolio Manager or Assistant Manager looking for a practice where relationships matter just as much as technical expertise.If yo

To find out more about the Land Surveyor role please contact Steve Ball on the number provided. Steve Ball Recruitment Ltd are a recruitment business specialising in the delivery of recruitment services on behalf of our clients across the UK.

Lead complex private client tax advisory projects, manage client relationships, and identify tax planning opportunities for high-net-worth individuals and business owners.Focus on advisory work and client impact.

Job DescriptionSenior Warehouse Operative Read all the information about this opportunity carefully, then use the application button below to send your CV and application.Salary: £30,000 per annum <p&g

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.Labelling, decanting, quality checks.

Arla Foods Stourton Dairy are looking for proficient.As a Production Operative you will be working a.The successful candidate will be responsible for.The daily operation of container filling/labelling machinery safely and efficiently to produce top quality products.You will also be responsible for r

Our client is seeking a reliable and hardworking Production Operative to join their busy manufacturing team on a.This is a varied, hands-on role offering excellent long-term career prospects for the right candidate.Following a successful temporary period, candidates will have the opportunity to secu

Seeking a Factory Operative for a permanent position.The role involves delivering high-quality products.

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu