General Manager
hace 1 día
Clapham
The Little Door & Co Welcome to the house party. At The Little Door & Co, we create apartment-style spaces where guests feel like theyve walked into a friends home relaxed, cared for, and ready for an unforgettable night. We are late night and like to think we host the best house parties in London. Were looking for a General Manager to lead the flat, drive the business, and ensure every detail reflects who we are for both our team and our guests. The role You hold the keys to the flat. Youre the driving force behind every element of the venue the flag bearer for our values, culture and brand. You create the warmth in the room, set the standard for professionalism, and ensure everyone who walks through our door feels welcome, safe and looked after. You lead every department, every manager and every shift even when youre not in the building. You take full ownership of the venues performance, culture and commercial success. With responsibility for a multi-million-pound business, you balance creativity with control, hospitality with diligence, and fun with focus. What were looking for Someone who: leads with conviction and warmth takes full accountability thinks commercially and acts decisively develops managers and grows future leaders protects our culture fiercely notices the details others miss communicates clearly and consistently acts like an owner, not an employee Youll be organised, resilient and commercially sharp proud to run a venue that feels like home, while delivering serious business results. What youll be doing Representing The Little Door & Co values in every decision Leading and developing the AGM and all department managers Overseeing all venue operations Driving exceptional service standards through training and performance management Taking full ownership of P&L, budgets and required margins Preparing accurate financial reports and ensuring audit readiness Monitoring labour through S4 and submitting accurate payroll Managing rotas to balance efficiency, holiday planning and business needs Overseeing recruitment and onboarding in line with company policy and compliance Ensuring all licensing requirements are upheld and reflected across the team Maintaining impeccable health & safety, fire safety and emergency procedures Monitoring maintenance, timelines and venue presentation standards Keeping House Keeping scores at zero and reporting delays promptly Overseeing F&B quality control and supporting the Head Chef with BOH diligence Monitoring supplier reconciliations, stock counts and expense submissions Building strong relationships with regulars and local businesses Ensuring key shifts run flawlessly whether youre in the building or not Leading a team that is always House Proud Sound like your kind of place? If youre ready to lead the flat, grow the family, and run a business that people never want to leave, wed love to meet you. Come knock. TPBN1_UKCT