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About us \n Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. \n We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. \n Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. \n With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership. \n The team you will join \n Our Residential Real Estate team sits within our wider Real Estate Division. The team work collaboratively across the Birketts’ offices adopting a “one team” approach in everything they do, with client service at the heart of the practice. \n The work you will be doing \n Responsibilities will include: \n\n • Acting for a range of clients on a diverse range of residential real estate matters\n, • Acting on the purchase, sale and financing of routine and complex freehold/leasehold and high value properties\n, • Working alongside and developing relationships with local agents including high end property finders and estate agents\n, • Acting on mainstream residential conveyancing to support the wider practice\n, • Providing technical support to the local team members including overseeing and training of junior team members as the need arises\n, • Play a key role in the growth and development of the team\n, • Ensuring client needs are met with the highest standard of professionalism and efficiency \n, • Maintaining and growing client relationships and contributing to the strategic direction and success of the firm. \n, • Leading and mentoring a team of junior lawyers, fostering a collaborative and supportive work environment. \n, • Participating in networking events, conferences and other business development activities to promote the firm’s services\n, • Contribute to thought leadership and sector-focused marketing initiatives\n\n Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. \n What we are looking for \n Birketts has designed a 'Talent Management Framework' which provides a career structure that will help us develop, retain and reward talented people. As a Senior Associate, we typically expect candidates to have a minimum of 6 years PQE. As a Legal Director, we typically expect candidates to have a minimum of 8 years PQE. \n\n • Ability to mentor junior team members and contribute to team development\n, • Brings legal expertise, aligns advice with clients’ commercial objectives, directs research effectively, and drafts clear, accurate complex documentation\n, • Manages time recording and billing effectively, prices work profitably, supports credit control, meets financial targets.\n, • Demonstrates strategic business development, winning new clients, driving high-profile pitches, building a strong regional profile, and identifying cross-selling opportunities across the firm\n, • Manages matters and client relationships to a high standard, maintaining regular contact, meeting expectations, and demonstrating deep understanding of clients’ businesses and strategic objectives\n, • Builds credibility and trust through strong relationships, continuous professional development, and championing positive change\n, • Proactively manages risk and compliance tasks, follows best practice, maintains practical Lexcel knowledge, and seeks feedback to drive continuous improvement\n, • Strong attention to detail to produce work documentation which is consistently of a high standard\n, • Professional integrity and a commitment to providing excellent client service\n, • To be competent in using Microsoft Word, Excel, time recording software, case management, Outlook and digital dictation\n\n Any information provided in relation to PQE should be used for guidance only and will not be determinative in the recruitment decision. Applicants will be considered on their individual merits \n Hybrid Working \n Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week. \n We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. \n Benefits \n As a Birketts colleague, you will be eligible to receive a wide range of benefits: \n\n • 30 days holiday (FTE) plus Bank Holidays\n, • Long Service holiday award – 1 extra week every 10 years continuous service\n, • Private Healthcare with BUPA (offered after probation is passed)\n, • Scottish Widows Pension Scheme (5% employer / 5% Employee)\n, • Staff Profit Share and Individual Performance Bonus Scheme \n, • Salary sacrifice (Pensions, Staff Profit Share)\n, • Life Assurance - 4 x salary / Permanent Health Insurance\n, • Paid CSR Day\n, • Enhanced Maternity/Paternity Leave\n, • Subsidised gym membership\n, • Electric car scheme\n, • Dress for your Day Policy\n\n You can find out more on our website: https://recognition-reward-benefits/ \n Inclusivity and Culture \n At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partn

Customer Resolutions Officer (£54,000 per annum, full-time) Job Role We're looking for a passionate and forward-thinking Customer Resolution Manager to lead the delivery of high quality complaints handling for all our customers, including member enquiries and Housing Ombudsman enquiries. This is a key role taking learning from complaints and our customers experiences through to implementing service improvements across the business. You'll be leading the service through a time of service improvement and cultural change. You'll lead West Kent with a vision to improve the way we view, act on and implement meaningful change by listening to our customers voices leading meaningful change that directly improves customer outcomes. About us At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises , working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun. Benefits We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package. Location The role will be based in our Sevenoaks office, We offer a flexible approach to hybrid working, with employees attending the office twice a week. Application Information We will only consider applications with a full CV and completed application form. Advert Closing Date: 9am on 3 August 2026 Interviews: 18 and 20 August 2026 TPBN1_UKTJ

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