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Candidate Opportunity Brief Position: Strategic Accountant Manager Reporting to: Head of Sales & Bids Confidentiality: N/A Ford & Stanley Executive Search (Part of the Ford & Stanley Talent Services Group) are a leading Executive search and talent advisory firm specialising in the following sectors: Rail & Transportation Civils & Construction Manufacturing & Supply Chain Technology & Cyber Security Logistics & Intermodal Freight Defence Our search directors, search consultants and in house research team specialise in retained opportunities at the highest level of organisational leadership and management. Our success is based upon a blend of trust-driven relationships, robust market knowledge, and working practices that ensure the best possible alignment of organisational need with experience and personal ambition. Working with business leaders on bespoke assignments for over a decade, we understand exactly what our customers expect from an executive search and talent advisory service – whether there is a pressing business need for an executive interim or that of a long-term permanent appointment - Ford & Stanley Executive Search provide the solution. We have been exclusively appointed by Our client on a retained search for a Strategic Accountant Manager. This brief is designed to give candidates a deeper insight into the opportunity inherent within the role, the challenges the role presents, and provide access to the detail that sits behind the job specification. Client Opportunity Statements: “Our client is seeking a commercially focused Strategic Account Manager to take ownership of its rail and engineering customer portfolio, with direct accountability for pipeline generation, bid conversion and long-term contract value. “This is a high-impact role sitting at the centre of business growth, requiring someone who can lead complex bids from qualification through to award while operating confidently with senior stakeholders.” “A key focus of the role will be strengthening client relationships and increasing repeat or follow-on business, particularly across high-value, regulated and compliant procurement environments. This opportunity would suit a proactive, commercially aware sales and bids professional who is comfortable managing multiple priorities, influencing stakeholders and working closely with commercial teams to drive pricing discipline, margin performance and revenue growth.” Client Company Overview Out client is a UK rail engineering and services group. Operating across both the passenger and freight sectors, the business provides a broad range of services including rolling stock maintenance, wagon manufacturing, engineering design, component overhaul and asset support solutions. Part of the wider Group, our client brings together over a century of rail industry heritage with modern engineering and operational expertise. The organisation supports customers throughout the full asset lifecycle and has established relationships with train operators, freight operators, rolling stock owners and infrastructure organisations across the UK and Ireland. Headquartered in Derby, Our client employs approximately Around 200 people and continues to invest in growth, capability and customer service across its portfolio businesses. By combining the strengths of its constituent companies, the group offers customers a single integrated engineering partner with the scale, expertise and operational flexibility to support complex rail projects and long-term asset management requirements. Key deliverables within the first 12 months include: Build a clear view of each key account including mapping decision-makers, procurement cycles and buying behaviours to identify where and when Our client can win work. Establish strong relationships with internal stakeholders throughout the business. Make clear steps towards securing additional revenue and market share within the selected accounts. Essential Hard Skills (Skills & Experience) Past experience in large strategic account management (Multi million pound spend in accounts). Proven ability to manage large accounts that mandate the requirement for complex relationships. Previous experience in similar, project and engineering based environment from an account management perspective. Experienced working within a business that operates a high-value and low-volume sales cycles. Desirable: Able to articulate their experience and ability surrounding conflict and dispute resolution. Essential Soft Skills (Attributes & Behaviours) Driven, ambitious and proactive in their approach. Resilient and comfortable operating in challenging environments. Strong communicator and able to manage multiple relationships. Collaborative and keen to work closely with internal stakeholders. Working Arrangements & Location: Initially, the expected split is around 80% office and 20% customer-facing. After an initial induction period, we are expecting the role to be split 50/50. Search timescale Agreement Stage Agreed Date Situational Discovery (Role Scoping Meeting) Completed – 26th of June 2026 Timescale Agreement & Delivery Plan - Issued to Client 30th of June 2026 Candidate Opportunity Briefing Document – Client Sign Off 1st of July 2024 Search ‘Go Live’ 29th of June Mid-Search Review / Progress Update Meeting with Client 13th of July Shortlist Presentation & Review Meeting with Client. 24th of July First Stage interviews between Candidates & Client. Week commencing 27th July Psychometric Assessment (If applicable) N/A Final Stage Interviews between Candidates & Client Week commencing 3rd of August Decision to offer successful candidate 10th of August Likely Candidate Start Date Likely 3 month Notice Mid Notice Engagement Session between Candidate & Client September 2026 Ford & Stanley Executive Search Pre-Submission Process: First Engagement: A short engagement and introductory conversation to position the opportunity, gauge candidate early interest level and arrange a time and date for a more detailed discussion. NDA sent (if applicable) upon receipt of signed NDA - Candidate Opportunity Brief shared. Candidate Discovery: An open, conversational and consultative discussion where candidates and executive search consultant explore and discuss the opportunity brief. Candidates are assessed on their suitability for the role in the context of the key essentials and challenged on how the opportunity lines up with their career aspirations, motivations, financial expectations and personal circumstance. The search consultant will utilise the information captured during candidate discovery to start to build your profile on suitability. Recommendations may be made at this point for adjustments or updates to your CV. The ‘shortlist’: Shortlisted candidates, having taken time to reflect on the opportunity and undertake subsequent research on the clients business are reengaged where they are asked to provide additional specific information on their suitability (if/where applicable). Final checks of key notes, package details and logistical alignments made. Finishing touches are then made to your profile prior to submission along with our notes and recommendations. Interview Process: 1st stage – Candidate Discovery: An open, conversational and consultative discussion where interested candidates are assessed on their suitability for the role in the context of the above and challenged on how the opportunity lines up with their career aspirations, motivations, financial expectations and personal circumstances. 2nd stage – The “shortlist”: Candidates are asked to reflect on the candidate discovery discussion, take time to reflect on the opportunity and undertake subsequent research on the client business, reporting back on their thoughts, questions and providing additional specific information on their suitability (if applicable). Good to know: This role has been newly created due to growth, reflecting an increased focus on delivering a quality service to accounts identified as key contributors to the business. In total, there are seven key accounts that have been identified as moving into ownership of the Account Manager. These accounts contribute roughly 19m revenue, with clear expectations to expand value over time. It’s intended that the incoming Account Manager will have the autonomy to lead on customer relationships and be a consistent touch point for the account throughout project lifecycles in addition to having ownership of the below: Strategic account ownership Revenue growth and cross-selling Contract and commercial governance Customer engagement and relationship management KPI management and performance monitoring Service improvement Irish Rail and Porterbrook sit predominantly within the group, with the remaining accounts more aligned to the other business, though opportunities exist across the wider group. Three of the seven accounts are in an early lifecycle stage, having recently delivered successful projects and enjoying the relationship with the business. Separately, four of the accounts are more established and complex, requiring greater time investment and stakeholder management. Across the portfolio, individual account values typically range between c.£3m–£7m, with some accounts currently lower but with significant project pipeline still to be delivered. There is a recognised need to enhance customer communication, particularly across delivery, timelines, and issue resolution. One of the primary missions of the role is to ensure that the customer has a ‘voice’ throughout the business to ensure service levels are where they need to be. The successful individual will operate with high levels of autonomy, influencing internal stakeholders and shaping account strategy at a senior level. It’s worth noting that there is a Sales & Bids Co-ordinator within the team that may well transition their reporting line into this role. The incoming Account Manager will be afforded the time to understand and build a full picture with additional close mentorship from the Head of Sales and Bids to enable them to deliver the below. Improved customer satisfaction Increased revenue Increased margin and profit Better commercial control Enhanced operational collaboration Expert in market share analysis for each account (through strategic account plans/planning) Strategic Alignment: The creation of a Key Account Manager role is directly aligned with our clients Group’s strategic priorities: Revenue Growth Improved Profit Generation Customer Retention and Satisfaction Market Positioning and Reputation 5 year strategy and growth targets (As this free’s up the Head of Sales & Bids to focus on brand new markets, product streams, customers) Current Challenges and Drivers for Change: Fragmented account ownership Customer complaints (Quality) Poor communication and account management Survey feedback (Responsiveness / Service) Missed commercial opportunities Lack of structured governance Key Responsibilities: Structured bid/no-bid governance to maximise conversion Win strategies aligned to scoring criteria, value for money, and social value Pricing discipline in collaboration with commercial leads Forecast accuracy and monthly revenue reporting Continuous improvement of bid quality and conversion performance Take the lead in the management and development of relationships Increased win rate and upselling that in turn increases the % line share of work awarded Manage and report the overall performance of the accounts with the operations team Develop account plans that in turn generates improved account awareness & opportunities Lead and manage, weekly, monthly, quarterly calls/meetings Provide monthly reports on account progress, opportunity and industry/ market position Ensure the CRM system (HubSpot) is used to manage strategic account pipelines and KPI’s Executive Search Delivery Team: Tom Norton– Head of Executive Search: (Co-Client Recommendations/Advisory, Offer Negotiations, Consulting, Networking, Headhunting) Josh Winfield – Research Manager: (Headhunting, Shortlisting, Networking, Research, Search, Longlisting, Interviews, Data & Market Intel) Tilia Kozluk – Executive Assistant: (Data, diary management and coordination About Ford & Stanley Executive Search: Please see supporting appendix: Executive Search Candidate Journey Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy. Services advertised by Ford & Stanley Executive Search are that of an executive search and talent advisory business

Tech Ops Analyst About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Service Management Location: London, UK (Hybrid Working Model - at least twice a week in the office) Comp: Negotiable (base) + Company Performance Bonus (10%) + Equity + UK iProov Benefits iProov is growing fast, and we’re looking for a Technology Operations Analyst to join our Service Management team. If you’re passionate about solving problems, delivering great service, and working cross-functionally, this is a great opportunity. In this customer-facing role, you’ll handle technical queries, provide timely and accurate responses, and help protect iProov’s brand. Strong communication and problem-solving skills are essential, as you’ll triage and troubleshoot issues, enhance customer understanding, and feed insights back to our product teams to shape future improvements. How you can make an impact • Act as the initial contact point into iProov for customer and partner queries and driving any service issues through to resolution, • Perform 1st line application support to all incoming tickets to the customer service desk: triaging, diagnosing, troubleshooting, resolving where possible, and managing escalations to second line Technical Support Engineers and then third-line support when required, • After guidance and mentoring from a Senior Process Automation Engineer, you'll begin by handling basic fixes within the Appian platform., • For context, Appian is a low-code development platform that allows iProov to rapidly build custom business applications with minimal coding. It's primarily used to automate complex workflows, manage cases, and support business process management (BPM)., • Manage and maintain our customer knowledge base, identifying any gaps that need to be closed on frequently asked queries, • Collaborate with other teams in iProov to address customer and partner queries that involve cross functional team interaction, • Act as a liaison between technical teams and business stakeholders, translating technical issues into business impact., • Communicate incident and problem management updates to relevant stakeholders., • Identify and analyse incident data to identify underlying recurring issues and propose preventative measures as part of continual service improvement., • Prepare post-incident reports and conduct incident review meetings with stakeholders., • Maintain a problem management database to track and document root causes and resolutions., • Tracking all problem records and appropriate actions through to resolution involving the management E2E of internal improvement initiatives, • Chairing regular Problem review boards and tracking problem record progress, • Support and participate in audits where necessary What we would like to see from you • Experience with data analysis tools and techniques to extract meaningful insights and address problems., • Possess a foundational understanding of the Appian platform and a strong interest in developing deeper expertise in enterprise technologies. We also welcome individuals with limited experience but a clear enthusiasm and willingness to learn., • Confidence in communicating with a wide range of developers and technical resources, • Excellent communication skills with an attention to detail, • Ability to work in a busy environment and “wow” the customer while protecting iProov’s business reputation, • Ability to prioritise tasks and requests while balancing both customer needs and iProov capability, • Be a great team player in a cross functional environment, • Be capable of working independently and handling variable ticket volumes accordingly, • A can-do attitude, eagerness to learn and make an impact Nice to have, but not essential • Basic understanding of Appian objects and their functions, • Active Appian Certified Associate Developer certification, • Willingness to pursue additional certifications as the role evolves, • Foundational knowledge of database concepts, including tables, queries, and basic data modeling Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass a UK Security Clearance checks. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.

About the Role Fivetran offers data pipelines to power the modern data stack for thousands of companies and we are scaling our co-selling across our Strategic Partnerships with Snowflake and Databricks. We are looking for a Technology Partner Sales Manager to own Fivetran co-selling alongside Snowflake and Databricks. This role helps to accelerate our growing sales engagements across these partners resulting in an improved customer experience and mutual revenue growth. This is a full-time, remote position based out of London. Technologies You’ll Use Salesforce, Crossbeam, Suger, Google Docs are your primary tools and technologies you’ll be using in the role. What You’ll Do Own partner sales development with Snowflake + Databricks across EMEA, reporting directly to GM EMEA Actively engage with sales leadership at Snowflake & Databricks to set up QBRs, Happy Hours, Team Trainings, Regional Events Manage the relationships across Snowflake & Databricks to ensure 3rd line, 2nd line, and 1st line managers are meeting regularly with Fivetran leadership to keep momentum and close alignment on deals and GTM strategies Collaborate with Fivetran Sales to successfully execute on a "top down, bottoms up" motion with CDW partners Consistently review open pipeline of Snowflake & Databricks (via Crossbeam) to identify where Fivetran AEs are not engaged Train Snowflake & Databricks teams on "Why Fivetran". This will also be supported by Sales Build relationships with senior partner sales leaders, facilitate engagements and own the regional technology partner messaging and co-selling execution Work with global Technology Partner Managers to understand co-sell processes specific to each partner. Identify ways to improve support and scale across each partner such as, sales facing resources, system automation and analytical insights useful in successful partner engagements Proactively identify top accounts and customers for Fivetran sales teams to partner with at Snowflake and Databricks. Define, maintain and improve co-sell operational components including sales facing resources, system automation along with analytical insights useful in successful partner engagements Connect the dots between Fivetran sales and our partner sales teams to ensure the Fivetran sales team is solution selling with our partners and delivering a delightful customer experience Focus on growing revenue growth and pipeline creation across both Fivetran and our Technology partners in the region Skills We’re Looking For 7-10 years of experience in sales, partnerships, alliances, or business development, with a strong focus on enterprise-level engagements Exceptional strategic thinking and planning abilities, with a history of driving business results. Strong communication skills, both verbal and written, with an ability to engage various stakeholders. Proficient in using CRM tools to manage partner interactions. Proven leadership skills with the ability to influence cross-functional teams and stakeholders. Extremely organized, able to juggle lots of things at once while not letting anything drop and thinking about how to scale and service a growing group of Fivetran sales executives. #LI-HYBRID #LI-#LI-SG1

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ Security Analyst [Year in placement] Closing date: Friday February 6th 2026 📍London or UK Remote | 💰 £30,600 | Start Date: September 2026 We are seeking 2 highly motivated and passionate individuals to join our Security team at Monzo for placement for a duration of 12 months. This year in placement offers an opportunity for students pursuing studies in Information Security to gain practical experience in a dynamic fintech environment. It will consist of two six-month rotations in our Information Security and Security Operations Squads. Key activities: We have listed the type of work done by an information security and security operations analyst below. You won’t be responsible for every activity over the course of your six month rotation but will have opportunities to contribute in a range of these areas. Information Security • Work with the rest of the business to onboard high priority suppliers and partners while managing the associated security risk, • Get involved in improving how we manage Security at Monzo. We want to leverage new technologies such as generative AI to transform traditional approaches to Security, • Understand how to support the business to delivery change safely by assessing and helping to mitigate any security risks associated with the change, including product launches, • Engage with our Security Engineering, Offensive Security, Security Operations and Data Protection teams in everything that you do at Monzo. This will give you exposure to a wide variety of security domains, • Experience working with our 1st, 2nd and 3rd line risk teams when they are delivering Internal Audits, completing 2nd line risk reviews or controls testing, • Participate in promoting a security-conscious culture throughout the organisation, • Support us in making sure we’re compliant with relevant laws and regulations Security Operations • Assist in monitoring security events and alerts using security information and event management (SIEM) tooling, • Analyse security event data to identify potential indicators of compromise (IOCs) and security incidents, • Collaborate with incident response teams to escalate and investigate security incidents, • Participate in security incident response activities, including containment, eradication, and recovery, • Document incident response procedures and outcomes for post-incident analysis and improvement, • Contribute to the collection and analysis of threat intelligence data to identify emerging threats and trends, • Assist in integrating threat intelligence feeds into security operations processes for proactive threat hunting, • Contribute to the tuning and configuration of security tools to improve detection accuracy and reduce false positives 🤩 We’d love to hear from you if… • You are excited to experience working in information security, and have drive and passion to learn through an internship experience, • You are currently pursuing a Bachelor's degree in Information Security, Cybersecurity, Computer Science, or a related field, • You are currently completing your second year at University, you should be completing your final year after the placement years have concluded, • You have an understanding of information security principles, practices, and technologies, • You have a strong interest in security operations, incident response, and threat detection methodologies, • You have an analytical mindset with the ability to analyse and interpret data effectively, • You are confident in communicating, in writing and verbally, • You’re excited to experience opportunities in a wide range of security roles, • You have some familiarity with security tools such as Security Information and Event Management (SIEM), Intrusion Detection / Prevention Systems (IDS/IPS), and Endpoint Detection and Response (EDR) solutions is desirable Please note you must hold the right to work in the UK through the full duration of this placement. 🙌 What’s in it for you Starting September 2026 💰£30,600 annual gross salary 📍This role can be based in our London office, or we are open to remote working across the UK with adhoc meetings in London ⏰ We offer flexible full-time working hours and trust you to work enough hours to do your job well, and at times that suit you and your team 💻 Top-spec Macbook to use over the course of your time with us 🧠 Knowledge-sharing sessions with your squad and wider discipline 👯 Team and company wide socials / events 🍝 Lunch on Monzo twice a week from a range of street food vendors 🌈 The application journey has 4 key steps Our application process involves four main stages: • Submit your application with the short questions answered, • Short call with the recruiter, • Initial call with one of the team, • 2 hours of technical and behavioural interviews The closing date for applications is February 6th 2026, but we encourage you to apply as soon as possible as we will be extending offers on a rolling basis. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. _ Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason. Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Service Desk Analyst 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire Location: Warwickshire/Remote working (1 day per week onsite) TXP are recruiting for a customer focused Service Desk Analyst who is Midlands based, to start on the 22nd September. This is a superb opening to join TXP on a 6 month fixed term basis; the role will be working at our client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - • Experience in a busy telephone based customer services environment, • 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role, • Professional and polite telephone manner, • Proven customer service experience, ideally gained in a busy environment, • Experience of MS Office & Lotus Notes, • Demonstrable analytical and problem-solving skills, • ServiceNow - desirable, • Desirable: Some Datacentre/Cloud deployment experience We are TXP. We help businesses and organisations move forward, at pace and at scale. We believe in the transformative power of combining technology and people. By providing consulting expertise, development services and resourcing, we work closely with organisations to solve their most complex business problems. Our work transforms organisations - and we take that responsibility seriously. We focus on success, pursue excellence and take ownership of everything we do. Achieving that level of performance requires an inclusive and supportive working environment. We believe in the power of technology and people, and we help everyone here to succeed. At TXP, you can multiply your potential. If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

Are you a passionate IT professional looking to grow your career in the education sector? We’re looking for a proactive IT Support Engineer to join a well-established group of schools in the heart of Cambridge. Cambridge (City Centre) - Full-time - £25,000 - £30,000 depending on experience This full-time role offers the opportunity to support three vibrant school sites, providing hands-on technical support and contributing to the smooth running of classroom and administrative IT systems. What you’ll be doing: • Deliver 1st line IT support to staff and students on-site and remotely, • Maintain and troubleshoot hardware, software, networks, and peripherals, • Support classroom AV technology and digital sign-in systems, • Assist with Office 365 and Google Workspace user management, • Participate in rollouts of new systems and IT projects, • Ensure consistent IT service delivery across multiple sites, • Liaise with external providers when necessary What we’re looking for: • Previous experience in an IT support or IT engineering role, • Exposure to school or education environments is highly desirable, • Familiarity with MS365, Google Suite/Classroom, networking fundamentals, and AV equipment, • Ability to support end-user devices (Windows, iPads, printers etc.), • A team player with a strong customer-service mindset, • Flexible to support occasional out-of-hours school events Why apply? • Home base in central Cambridge with travel to local school sites, • Free lunch, pension scheme, ongoing training, and career progression, • Supportive IT team and collaborative school environment, • Start date: 1st September 2025 (with potential for an earlier onboarding week) If you're ready to bring your IT skills to a meaningful role supporting the next generation, we’d love to hear from you.

The Role uMotif’s Customer Support team is looking for a UK based Support Specialist who would be responsible for supporting customers during core UK business hours. The role is based remotely in the UK, although the current team is based in both the UK and US and covers the UK, European and US time zones. In this role, you will provide day to day technical and customer support for our data capture solutions. This includes being responsible for and triaging support tickets as they are received which can vary from assisting our users, making database data changes, producing data reports and extracts, investigating and solving technical issues and supporting your team and the wider business to provide an exceptional support service. At the core of the role is the ability to interrogate, manage and update captured data using SQL/MYSQL whilst adhering to data privacy and regulated data management guidelines, so we ask for 3+ years of experience providing customer support with at least 2 years demonstrable SQL skills. What will you do? • Serve as the escalation point for support cases including overall triage., • Help maintain and support our internal ticketing tools and communication channels., • Investigate and resolve 1st, 2nd and some 3rd line support issues., • Escalate complex 3rd line support issues if unable to resolve within the team., • Ensure issues are responded to within predefined company SLAs., • As a team provide continuous product support during core UK, Europe and US working hours., • Work with our third party 1st line support vendor ensuring a seamless support service., • Provide support to system users in multiple countries predominantly via email and our support ticketing system, with occasional client calls as needed., • Build professional rapport with internal and external clients by demonstrating empathy and strong communication skills and clearly document all communication with system users., • Follow up with customers to ensure full resolution, providing timely updates of progress along the way., • Become proficient in core applications in the uMotif product suite and share this knowledge with all other internal cross-functional teams as necessary., • Work in harmony with all business departments to ensure a complete support function., • Promote good practice and contribute towards knowledge sharing and process documentation., • Develop an understanding of customer processes and standard operating procedures., • Gain knowledge of clinical research workflows to support understanding and context of customer questions., • Facilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quickly. When a solution is not readily available, collaborate with other internal resources., • Demonstrate responsiveness and sense of urgency in all customer interactions., • Advocate for customers by tracking and communicating suggestions for software enhancements., • Perform other job-related duties as assigned. What you need to succeed • Prior technical support experience is preferred, especially in healthcare, life sciences, clinical research or related fields., • 3+ years of experience providing customer support with at least 2 years demonstrable SQL skills., • Excellent verbal and written communication skills and the ability to work optimally in a remote team environment., • Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends., • Excited by firefighting and a real passion for solving technical problems., • Experience working with and improving support ticketing systems, ideally Jira Service Management., • Committed to working within a team that promotes the uMotif culture., • Thrives in a fast-paced, dynamic environment., • A team player who puts the success of the team first and is motivated by helping clients and finds satisfaction in helping to resolve the issues of others., • A resourceful problem-solver who seeks out effective and efficient solutions., • Strong time management skills and ability to effectively manage multiple priorities., • Experience working within regulated environments, for example GDPR, GCP & HIPAA., • Any exposure to the following would be a real bonus: Command Line, PHP, Python, CSS, HTML, XML, JSON, Javascript., • Any experience with the following tools: Jira, AWS, Jira Service Management, Tableau, Slack, Gitlab, iOS & Android environments, MDM, Microsoft Office & GSuite. Why uMotif? • Unlimited paid holiday allowance after probation, • Contributory Salary Sacrifice pension, • Private Health Insurance via Vitality, • Simplyhealth cashback scheme, • 5x salary Life Insurance, • Full pay for the first 13 weeks of SMP during maternity leave, • Perkbox subscription, • Salary Sacrifice Cycle scheme, • Remote working, • Home office allowance, • WFH expense contribution About us Our Company uMotif’s mission is to put patients at the centre of research by building data capture solutions people love to use. Designed with patients for patients, the uMotif platform supports data capture for each phase of clinical research across all therapeutic areas. Over 22,000 participants use our applications to track and submit e-consent, symptom, eCOA, ePRO, and wearable device data. With expertise in engaging patients and fast deployments, we work with ten of the top twenty global pharmaceutical companies to power large real-world evidence (RWE) and virtual studies. Our core values: Patients First - We care about patients and put them first; from our products to our business decisions. Teamwork - Through collaborating with and supporting each other, our customers, and our partners we succeed together. Innovation - We work innovatively to design, build, and deliver engaging technology. Team uMotif are united in our belief that patient-centric thinking combined with beautiful technology and effective teamwork can truly change clinical research for the better. We search for mission-driven people who are not afraid to be challenged - who want to tackle demanding problems and embrace innovative ideas. uMotif is an equal opportunities employer We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We want everyone at uMotif to be comfortable bringing their true self to work. That means acknowledging your personality, including the quirky bits, and bringing your interests, hopes, dreams, and even fears with you is fine, even if they don't seem relevant to your work.

IT Support Engineer Salary: £23,000 Location: Chiswick, Hybrid Immediate Start, Opportunity to develop into a software development role I'm working with a market leader in the real estate industry looking to bring onboard an IT Support Engineer with a fantastic career path to develop into a developer role. This is a great opportunity for somebody early in their tech career and looking for an environment to learn and get exposure to different tech and roles. The IT Support Engineer will be involved in general IT support, working with the Microsoft stack Microsoft Office, SQL Server and get exposure to software such as .net & c#. Skills required for the IT Support Engineer are: • Experience working with Jira, Microsoft Office, SQL Server, • Great customer service skills, speaking with users over the phone and face to face, • Experience or a desire to move into a developer role, • An expert communicator & Great Enthusiasm 1st Line Engineer/ 2nd line Understanding Recruitment is acting as an employment agency for this vacancy.

German-Speaking IT Support Engineer - Solve it. Support it. Speak their language. ????? £25,000 - £35,000 | Fully Remote | IT Service Provider You’re the go-to person when something breaks, and you’re fluent in more than just IT. You speak fluent German and know how to deliver brilliant tech support in a way that makes sense to users, no jargon, no confusion, just clear solutions. Whether it’s a password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider, providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking, so you'll need to be fully fluent, either native or business-level German. What’s in it for you? • Salary: £25,000 - £35,000, • Location: Fully remote - work from anywhere in the UK., • Language Skills: Use your German every day while building your IT career, • Variety: A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more, • Culture: Join a friendly, collaborative MSP with a solid reputation and loyal client base, • Stability: Support a long-term customer with consistent demand and ongoing projects What you’ll be doing: • Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools, • Troubleshooting hardware, software, network, and Microsoft 365 issues, • Logging and managing tickets through to resolution, • Escalating more complex issues to senior engineers when needed, • Keeping users informed and ensuring a high level of customer service throughout, • Working closely with internal UK-based teams to maintain smooth service delivery What we’re looking for: • Fluency in spoken and written German: native or business-level essential, • Experience in a 1st or 2nd line IT support role (MSP experience a bonus), • Strong knowledge of Windows OS, Microsoft 365, networking support and general IT troubleshooting, • A calm, confident communicator who is able to support users with empathy and clarity, • Someone who’s proactive, reliable, and comfortable working independently from home This is a unique opportunity to combine your tech support skills with your language fluency, all while working fully remotely in a supportive team. Ready to make your mark? Send your CV to bob . bath @ mexasolutions . com and let’s have a chat.

Are you a confident and skilled Microsoft IT support worker coming from an outsourced support provider? Do you enjoy a mix of virtual support and would love to move more into on-site hardware/networking field support? Would you like a generous flexible hybrid arrangement with some in office time weekly from a Cambridge, for a company that genuinely makes you feel part of the team? If this rings true and you're perhaps stifled in an office and your current employer only wants you on the phone and doesn't gain benefit from progressing you more into on site field work, then we could have a fantastic role for you. We are partnered with one of the leading Microsoft IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation. Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company. As an IT Support Specialist, you will play a crucial role in resolving complex technical issues and providing exceptional IT support to their clients, both on and off-site. You will be able to diagnosing and resolve escalated technical issues that could not be resolved by 1st and 2nd line support, and providing expert-level guidance to junior support staff, assisting them with troubleshooting and problem-solving. But wil also have a can do attitude, helping out with 1st and 2nd tickets where needed to support the needs of the business. You will want to get out more, and the great thing with this role is that you will also travel to client sites to resolve technical issues that cannot be resolved remotely. This can include installing, configuring, and troubleshooting hardware, software, and network components, conducting system audits and providing comprehensive reports on IT environments. In addition you will assist clients with IT infrastructure upgrades, migrations and new system deployments, whilst also providing on-site training to clients as needed. If this is beyond your capability don't worry, you will get to learn on the job from their senior field support technician who will nurture this part of your role. In order to succeed in this role, you must be able to drive, be Microsoft Certified, have a friendly, outgoing nature and be competent at problem solving. This is a Monday to Friday position, normal office working hours with regular social meet ups, the company has a welcoming and relaxed working environment, and is made up of experienced IT professionals with a good sense of humour who you can learn from in order to build your career. Future progression opportunities will be available for candidates with the right attitude and work ethic. If this sounds good please send us your CV today. Zero Surplus is East Anglia's premier recruitment agency, based just outside Cambridge our recruiters source staff for small and international businesses across Northants, Milton Keynes, Cambridgeshire and the East of England. For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

IT Support (EPOS Systems) Bolton £32,000 - £35,000 + Bonus + Training Are you an experienced IT Support professional? Are looking to join an iconic northwestern brand that supports multiple locations? Are you ready to join a company that will provide you the stability to grow in whichever direction you choose? On offer is an exciting opportunity to catapult yourself into a market leading company with great Infrastructure and support. In an engaging role responsible for supporting across the entire company. You will be managing, maintaining and training on the existing EPOS system, throughout the northwest, both in terms of hardware and software as well as managing system rollouts. In this role, the successful candidate will provide effective support by dealing with any issues that may arise in any of the stores across the northwest at a fast pace. As well as being a team player who conducts themselves in a professional manner, is ready to help, and enjoys having important responsibilities. The IT Support Professional will have a strong interest in IT maintenance as well as being a confident individual that will be ready to tackle new upgrade projects. The Role: • Resolve incoming problems efficiently and effectively, • Identify re-occurring problems and deliver a lasting solution, • Visit sites when necessary to ensure the best solutions and setups are delivered The Person: • Knowledge in SQL, EPOS and CCTV, • The ability to train people in multiple areas of IT, • Experience in the retail or consumer sector Keywords: IT Support, 1st Line, First Line, Service Desk Engineer, MSP, Bolton, Bury, Wigan, Manchester, SQL, EPOS, CCTV Reference Number: BBBH19416 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

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Job Title: Senior IT Support Analyst Location: Remote (travel to offices in the North West approx. 1-2 times per month) Salary: Up to £30,000 per annum Contract: Full-Time, Permanent I'm working with a long-standing client who is looking to add a Senior IT Support Analyst to their growing team. This role has become available due to an internal promotion, a clear sign of the career development opportunities on offer. You'll provide both 1st and 2nd line IT support, working closely with key business stakeholders to ensure systems remain reliable, efficient, and fit for purpose. The position is primarily remote, with occasional travel to the North West for on-site meetings and support. Key Responsibilities • Deliver 1st and 2nd line IT support to internal users, resolving a broad range of technical issues., • Act as a trusted point of contact for business stakeholders, ensuring excellent communication and service delivery., • Support and maintain various software applications, particularly Case Management and Healthcare systems (experience in these is advantageous)., • Diagnose, troubleshoot, and escalate complex issues where necessary., • Contribute to IT projects, system enhancements, and process improvements., • Keep accurate documentation of incidents, resolutions, and standard processes. Skills & Experience • Proven experience in both 1st and 2nd line IT support., • Exceptional communication skills with the ability to engage stakeholders at all levels., • Confident participating in virtual and in-person meetings., • Strong problem-solving abilities and a proactive, self-starting approach., • Experience with Case Management or Healthcare software (desirable, not essential)., • Ability to work independently while contributing to a collaborative team environment., • A self-motivated learner who researches solutions before seeking assistance. This is a fantastic opportunity to step into a senior role within a supportive IT team that values progression and professional growth. Apply now to take the next step in your IT career.

Apply today and start your journey into cyber security.

First Energy is looking for an IT Support Specialist for an initial 12-month PAYE contract based in Kingston Upon Thames, Surrey. This role involves providing 1st and 2nd level IT support, managing support requests, and participating in IT projects.

Why Join Us? ✅ Competitive salary & benefits: Up to 10% bonus ✅ Generous time off: 25 days holiday ✅ Exclusive discounts: Up to 60% off for you, your partner, and loved ones ✅ Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance ✅ Career development: Fantas

Provides IT support (remote and on-site), troubleshooting, and infrastructure maintenance.

We have a team built up of support workers, occupational therapists, speech and language therapists, nurses, PBS practitioners, assistant psychologists, and more, to support us in our holistic approach to development. We also support autistic learners who have an additional profile of Pathological D

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To get started, click apply now and answer a few quick questions, which should take 5 minutes. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure. Maintain cleanliness across assigned spaces, which may include public areas, leisure facilities, touring are

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IT Support Technician (1-Month Contract) | £150-£200 per day (Inside IR35) | West Midlands (Onsite) | MUST HAVE ENHANCED DBS! | Start Date: Tuesday / ASAP (Early This Week). IT Support Technician (1-Month Contract) | £150-£200 per day (Inside IR35) | West Midlands (Onsite) | MUST HAVE ENHANCED D

We are recruiting for a Support Worker to work as a SEN Teaching Assistant within specialist schools. Apply now to be considered for this Support Worker / SEN Teaching Assistant role. Ability to support behaviour in a structured environment.

Skilled in providing post-deployment support, troubleshooting technical issues, and ensuring a smooth hardware refresh and deployment process across enterprise environments. Resolving issues post-deployment for both laptop and desktop users. If you're interested in this role, click 'apply now' to fo

Training in safeguarding, first aid, medication administration, behaviour management, or therapeutic care. The successful candidate will be expected to share this commitment and uphold the highest standards of professional conduct. Support young people during challenging behaviours using approved be

We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire. Provide first-line technical support and resolve user issues efficiently. Working within a busy and dynamic en

Time off over the Christmas and New Year period. Driver Hire is an agency providing staff cover to a wide range of companies within the local area. Driver Hire Southampton is currently recruiting for a reliable and hardworking Night Warehouse Operative to join one of our well-established clients, a

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Waking Night Support Worker Location: Prenton, Wirral Contract: Permanent, Full-time Salary: £26,298 per annum Service Area: Wirral Services About the Role We're looking for a dedicated and compassionate Waking Night Support Worker to join our residential service in Prenton. Carry out r

Due to a new home opening in a few weeks, they are recruiting for a Children’s Home Senior Residential Support Worker, you will be:- Based in a children’s residential home on The Wirral Working 2 full days and nights and then having 4 days and nights off * Working with child

As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences for our clients and customers. Dusting, sweeping, polishing, mopping, and vacuuming designated areas to a high standard. Monitoring and re-stocking cleaning supplies.

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Working alongside the Registered Manager and Deputy Manager, you will lead by example, provide guidance to the staff team, and ensure the highest standards of care are delivered at all times. This is an exciting opportunity to be part of a brand-new service from the beginning, helping to establish a

We're inviting compassionate, committed individuals to join our team of Support Workers in our Supported Living settings. This is a rewarding and meaningful role, supporting adults with autism, learning disabilities, mental health needs, complex needs, and behaviours that challenge - helping them le

At Hampshire Support Living Service we support 12 adults with a range of disabilities including learning disabilities, epilepsy, mental health, physical disab. Supporting daily routines from morning support to bedtime. Keeping accurate support notes every detail matters.

Provide consistent emotional support and reassurance to children experiencing anxiety, distress, or behavioural challenges. Implement behaviour support plans and positive behaviour strategies in line with care plans. Assist with daily living activities, including personal care, mealtimes, hygiene, a

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