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Please note this is 1 year Fix Term Contract This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences. The Central Operations Shift Manager ensures a positive delivery experience of orders by planning delivery stations daily headcount from a central perspective. Through the use of tools, management of a team of associates, and coordination with various partners, shift managers are accountable for cost, customer experience, and delivery partner experience. In addition, you will be instrumental in developing best practices and standard work for the network. Shift Manager– AMZL Central Ops will lead a team of up to 10 associates, serving as problem solver and primary escalation point for the team, provide periodic updates to Area/Ops Managers about status of the operation or any major escalations, allocate labour and train new associates, drive continuous improvement into our operation, and enforce SOP compliance and SLAs response times. Responsibilities: • Oversee the daily headcount planning for the delivery stations, • Make decisions and execute in a fast-paced environment., • Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes, • Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes, • Serve as a problem solver and primary escalation point for the team of associates, • Lead a shift with 10+ people working on 3 core areas while owning all aspects of daily operations., • Provide periodic updates to Area Managers about the status of the operation or any major escalations, on a daily basis, • Develop best practices and standard work. Drive continuous improvement into our operation., • Enforce SOP compliance and SLAs response times, and escalate any deviation from the standard, • Maintain a full understanding of workflow and daily metrics goals - Review and update SOPs as required, • Work with KPI's to drive performance and maintain high standards across the different functions. Key job responsibilities Responsibilities: • Responsible for last-mile customer experience, last-mile cost, • Use data-driven decision making to achieve daily operational excellence., • Make decisions and execute in a fast-paced environment., • Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes, • Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes, • Serve as a problem solver and primary escalation point for the team of associates, • Maintain a full understanding of workflow and daily metrics goals, • Review and update SOPs as required, • Identify and address safety hazards within the work Shift, and participate in safety initiatives, • Provide vacation coverage for Shift Managers, • Ensure successful performance in your business Shift through tracking and reporting metrics A day in the life As a CRS Shift Manager, you will be part of a team that drives performance on day to day operations and projects for EU CO. Process adherance/improvement will play a key role in deliverables to both our Delivery Station and Delivery Service Partner Management team. You will be responsible and be accountable for daily metrics. You will be accountable for driving program scoping, roll out and compliance/monitoring and stakeholder experience. • Bachelor's degree or above in Engineering (any domain), Operations, Business Administration, or a related field, • Experience using analytical thinking and problem-solving skills to identify root causes of technical problems, • Experience in ownership of projects and communicating timelines and executing independently, • Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive), • Experience in oral and written communication in English, • Experience with planning, performance metrics, and process improvement, • Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities, • Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays, • Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc., • Experience managing operations and customer service teams with extensive knowledge of Logistics, • Experience experience managing a team of 10+ employees, • Experience leading teams and driving results through team members, • Experience in performing team building, coaching, and managing, • Experience that includes strong analytical skills, attention to detail, and effective communication abilities, • You like adventures and taking risks. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £45,378 (inclusive of London Weighting Allowance, if applicable), with on-target earnings of up to £57,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. Where you’ll work You’ll be part of the Luton cluster, covering areas like Luton, Dunstable, Houghton Regis, Harpenden, St Albans, Hemel Hempstead, Tring, Amersham, Rickmansworth, Chorleywood. You’ll be out on the road in your local area, working through a clearly planned schedule of appointments - no reactive callouts, just organised, pre‑booked work where you can focus on doing the job properly. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £45,370, with the opportunity to increase your earnings up to £57,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔ Independence in a mobile role ✔ The stability and support of a trusted national organisation ✔ Ongoing development, including future EV and diagnostic skills ✔ A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £45,378 (inclusive of London Weighting Allowance, if applicable), with on-target earnings of up to £57,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. Where you’ll work You’ll be part of the Hemel Hempstead cluster, covering areas like Hemel Hempstead, Dunstable, Houghton Regis, Harpenden, St Albans, Luton, Tring, Amersham, Rickmansworth, Chorleywood. You’ll be out on the road in your local area, working through a clearly planned schedule of appointments - no reactive callouts, just organised, pre‑booked work where you can focus on doing the job properly. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £45,370, with the opportunity to increase your earnings up to £57,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔ Independence in a mobile role ✔ The stability and support of a trusted national organisation ✔ Ongoing development, including future EV and diagnostic skills ✔ A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £45,378 (inclusive of London Weighting Allowance, if applicable), with on-target earnings of up to £57,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. Where you’ll work You’ll be part of the Hemel Hempstead cluster, covering areas like Hemel Hempstead, Dunstable, Houghton Regis, Harpenden, St Albans, Luton, Tring, Amersham, Rickmansworth, Chorleywood. You’ll be out on the road in your local area, working through a clearly planned schedule of appointments - no reactive callouts, just organised, pre‑booked work where you can focus on doing the job properly. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £45,370, with the opportunity to increase your earnings up to £57,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔ Independence in a mobile role ✔ The stability and support of a trusted national organisation ✔ Ongoing development, including future EV and diagnostic skills ✔ A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £45,378 (inclusive of London Weighting Allowance, if applicable), with on-target earnings of up to £57,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. Where you’ll work You’ll be part of the Luton cluster, covering areas like Luton, Dunstable, Houghton Regis, Harpenden, St Albans, Hemel Hempstead, Tring, Amersham, Rickmansworth, Chorleywood. You’ll be out on the road in your local area, working through a clearly planned schedule of appointments - no reactive callouts, just organised, pre‑booked work where you can focus on doing the job properly. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £45,370, with the opportunity to increase your earnings up to £57,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔ Independence in a mobile role ✔ The stability and support of a trusted national organisation ✔ Ongoing development, including future EV and diagnostic skills ✔ A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Join the RAC as a Mobile Vehicle Technician in our SMR Division - a new era of mobile repair. • A competitive base salary of £40,178, with on-target earnings of up to £52,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30 am to 5:00 pm, and 1 in 4 Saturdays. A Different Kind of RAC Role: Welcome to SMR The RAC is known for roadside rescue - but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members - from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. Where you’ll work You’ll be part of the Stevenage cluster, covering areas like Stevenage, Hitchin, Letchworth Garden City, Welwyn Garden City, Hertford. You’ll be out on the road in your local area, working through a clearly planned schedule of appointments - no reactive callouts, just organised, pre‑booked work where you can focus on doing the job properly. What to expect Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out: • Routine servicing, • Diagnostics using advanced mobile equipment, • In‑depth repairs you’d normally complete in a workshop, • Member advice and recommendations based on your inspection, • Vehicle safety checks aligned to RAC standards And because SMR is structured, you’re not reacting to breakdowns - you’re delivering planned work that you can prepare for. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently. Why SMR is different (and why techs love it) • Planned appointments instead of emergency responses, • Consistent workflow instead of unpredictable demands, • In‑depth repairs, not roadside temporary fixes, • Time to do the job properly, with support and parts ordering built in, • Clear schedules using RAC’s mobile service platform It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol. What you’ll need Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points No CV required when you apply and it takes just 5 minutes – it's easier than ever to start your journey with us. As a Mobile Mechanic at the RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £40,170, with the opportunity to increase your earnings up to £52,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Who thrives here? You’re more than just great with tools - you’re great with people. Our Mobile Mechanics are the face of the RAC: working on driveways, in car parks, speaking directly with members, and providing reassurance, clarity and high-quality service. You enjoy independence, problem solving and real variety - each job is different. From servicing and diagnostics to in depth repairs and reporting, you’re hands-on, adaptable and confident making decisions on the spot. You take pride in using your technical ability to genuinely help people and keep them moving. The role is ideal if you want: ✔Independence in a mobile role ✔The stability and support of a trusted national organisation ✔Ongoing development, including future EV and diagnostic skills ✔A role where giving members complete peace of mind is simply part of what you do We’re the RAC At the RAC, we don’t stand still. With over 125 years of history and 12.5 million members, we’re on a mission to become the UK’s number one motoring services provider. Our culture reflects that ambition – backed by a 4.5-star Glassdoor rating, our people know we’re serious about career growth, recognition, and support. We celebrate individuality and champion every voice. As an equal opportunities' employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.

Fuel your future with AO – and unlock serious earning potential. We’re all about making work, work for you. With a shift pattern designed for real life, you’ll have the flexibility you need to keep everything in balance. As one of our Gas Engineers, you’ll stay in control of your own Gas Safe card while enjoying a reliable, steady income you can depend on. And the best bit? The rewards. You can earn: • Up to £2,000 in performance bonuses, • Plus, the chance to boost your earnings with overtime averaging up to £3,000 a year It’s everything you need to power your career forward, with a team that’s got your back every step of the way. Here's What You Can Expect To Be Doing As Our Gas Installations Engineer: As an AO Gas Engineer, you’ll head out on the road with one of our drivers, visiting customers in their homes and bringing their appliances to life. You’ll be installing gas and electrical products safely and efficiently — no repairs, no guesswork. Just high-quality installs and top-notch customer service, every single time A Few Things About You: You’ll need to have: • A full UK driving licence with no more than 6 points, • CCN1 & CKR1 qualifications, • To be over 21 for insurance purposes, • At least 1 years’ experience in gas installations It’d be great if you also have: • Some experience installing electrical appliances (but don’t worry — we’ll give you all the training you need to get up to speed) Our Benefits: What’s in it for you At AO, we’ve designed our benefits to make life easier, inside and outside of work: • A 4 on, 4 off shift pattern with 24 days holiday — you’ll work less than half the year., • A company van with fuel paid for, so you’re ready to go from day one., • On-call support from our expert technical team whenever you need it., • Access to fantastic training facilities with ongoing development opportunities., • A competitive pension scheme. Plus, a great range of everyday perks: • Simply Health cash plan to help cover healthcare costs, • Help at Hand — access to a 24/7 GP and wellbeing support, • The option to buy extra holidays for even more flexibility, • A cycle to work scheme to support a healthier commute, • Wage stream access, putting you in control of your money every step of the way — access your earnings when you need them, not just on payday, • Exclusive ticket access to AO Arena, Sale Sharks and Manchester Thunder And that’s not all — there’s plenty more to discover when you join the team Click ‘Apply’ now to join our family and find out more about the Gas Installations Engineer role.

\n Class 1 Driver (C+E) Dunstable Days \n We are recruiting Class 1 Drivers (C+E) for ongoing trunking work based inDunstable. \n Shift Options Available: \n Days / Backshift (Mon Fri) \n Start times between 11:00 \n Pay Rates (PAYE inc holiday pay): \n Days: £18.63 \n Nights (22:00 06:00): £21.09 \n Overtime after 42 hours: £25.42 \n Role Information: \n Class 1 trunking work \n Depot to depot \n No handball \n Ongoing and reliable work... \n \n\n \n ZIPC1_UKTJ

Job Title: Class 1 Driver (Trunking and Container work) Location: Luton Pay rate: £18.75 to £25.00 p/h Shifts: Monday to Sunday on Nights (10/12 hour shifts - minimum 8 hours paid) Drivers: PAYE Opportunity: Temp to Perm (after 12 weeks) Fifth Wheel Recruitment are looking for Class 1 Drivers in Luton to work with our client, who provides specialist supply chain solutions, throughout the UK; focusing mainly on the retail and foodservice industries. Those with weekend availability will be prioritised during the recruitment process. Employee Benefits: Competitive Salary: £18.75 to £25.00 p/h - Mon–Fri Nights: £19.63/hr + Holiday pay £2.37 - Saturday Nights: £21.43/hr + £2.57 Holiday Pay - Sunday/Bank Holiday Nights: £22.32/hr + Holiday Pay £2.68 Immediate Starts: Begin earning immediately Weekly Pay: Every Friday Overtime Opportunities: Boost your earnings Excellent Facilities: - Comfortable break areas - Vending machines - Subsidised canteen - Free, secure car parking Career Growth: Temp to Perm opportunity after 12 weeks This role may require you to complete a Driving Assessment before you can be allocated a shift. Roles & Responsibilities: - Trunking and Container work - Store Deliveries - Industry standard vehicle checks About you: You must have your Class 1 Driving Licence and at least 12 months experience driving commercially. You must also have your UK DCPC card and a valid Digi-tacho card. Our client may accept up to 6 points on your licence, but we can not accept DD, TT, DR, CD, IN endorsements. As a professional Driver, you will be up to date with the WTD regulations and maintain your own compliance requirements. You must be a UK resident (we are unable to assist people with VISAs or relocation) and have the relevant Right To Work documentation. Apply today! If you have at least 12 months experience driving commercially, and you are looking for a new opportunity - apply today.

CCH Recruitment acting as an Employment Business is currently recruiting 3 experienced HGV Class 1 Drivers on behalf of our client.About the role:Varied start times to suit7 day a week operation5 /6 work rota availableGeneral haulage class 1 workTrunkingBeing the face of a high-profile company8 hours minimum pay10- 14 hour shift on average£20.00 - £21.00 per hourLTD payment accepted ItSuccessful candidates will have:Experience in driving a curtain side vehicleFlexible attitude2-year HGV drivingA full driving licence, with the correct categoriesCPC & Digi Tacho CardIdeally, clean licence, or no more than 6 points- unfortunately we cannot accept any IN OR DD/DR codes.If you feel that you are suitable for this job, please apply and a member of the recruitment team will be in touch.TPBN1_UKTJ

M4 Recruitment are recruiting experienced Class 1 Trunk Driver on behalf of our client, a leading national distribution company based in the Dunstable area.This is an excellent opportunity for professional drivers seeking regular, ongoing work with excellent rates of pay and straightforward trunking duties for a well-established and respected employer.What We OfferExcellent pay rates from £21.28 to £25.88 per hour, a fixed four-day working week, a Friday to Monday shift pattern, ongoing regular work, trunking and depot-to-depot deliveries, minimal manual handling, a modern and well-maintained fleet, and the support of a professional transport team.The RoleThe role involves completing trunking runs between distribution centres and regional depots, ensuring deliveries are completed safely, efficiently, and on time. Drivers will be responsible for carrying out daily vehicle checks, reporting any defects, complying with Drivers' Hours, Tachograph, and Working Time regulations, and completing all relevant paperwork accurately.Driver RequirementsApplicants must hold a valid HGV Class 1 (Category C+E) Licence witha minimum of 2 years experience, Driver CPC Qualification Card, and Digital Tachograph Card. Candidates should have no more than 6 penalty points for minor offences, possess a good knowledge of UK road networks and driving regulations, and demonstrate a professional, reliable, and safety-conscious approach at all times.If you're an experienced Class 1 Driver looking for excellent rates of pay, regular trunking work, and the benefit of a fixed four-day working week, we'd like to hear from you.Apply today and join a leading national distribution company through M4 Recruitment.M4 Recruitment is an equal opportunities employer and operates as an employment business. Authority to advertise this vacancy has been obtained from the hirer concerned.TPBN1_UKTJ

CLASS 1 HGV DRIVERS WANTED AFTERNOON SHIFTS AVAILABLE! \n Bicester - Mk \n Looking for reliable, well-paid afternoon work that fits around your life? \n Join DSS Recruitment the trusted agency for professional HGV drivers. What We Offer:\n \n \n • \n Depot-to-depot trunking no multi-drop, no hassle \n • \n Secure PAYE pay consistent weekly earnings, including weekends \n • \n Flexible shift options part-time & full-time (9 to 13 hours)... \n \n \n \n \n ZIPC1_UKTJ

Class 1 Driver - DunstableLooking for great pay, steady hours, and a supportive team? M4 Specialist is recruiting for one of the UKs largest health and beauty stores.Pay Rates:£21.28/hr (Days)£23.00/hr (Nights)£24.73/hr (Overtime & Saturdays)£25.88/ hr (Sundays & Bank Holidays)What Youll Get:Paid induction & breaksOffered 45 hrs/weekFixed 5 out of 7 rotaOvertime available10% staff discountFree parking & subsidised canteenThe Role:Class 1 deliveries across the South-East (including London) with Drivers Mate support4-5 shifts per week10-12 hours shift averageStart windows: 0000-0400, 1200-1600, 1600-2000, 2000-0000. You choose when suits you best!Requirements:UK HGV Class 1 (CE) licence (2+ years)Valid CPC & Digi TachoMax 6 points (SP/TS only)Good knowledge of Drivers Hours & WTDApply now and join a reliable, well-established team with excellent earning potential.M4 Recruitment are an employment business and operates as an equal opportunities employer. Authority to issue an advertisement in respect of the above mentioned position has been obtained from the hirer concerned.TPBN1_UKTJ

Driver Require are looking for professional and dependable HGV Class 1 drivers to join our team for ongoing, full-time work with one of our prestigious clients. If you're looking for stability, great pay, and a supportive working environment , this is the role for you.You'll be working as part of a two-person crew , delivering cages and totes to store locations overnight and early mornings.Start times & shift pattern/Rota :Start times: 18.00 - 03.00Friday to MondayJob DetailsStore deliveries of caged stockedEach shift you will work alongside a driver's mate, making your deliveries smoother and easier.Guaranteed 10 hours.Average Shift Length: 10-12 hoursPaid Breaks - relax without losing outOvertime Paid after 10 hours!Pay RatesDays: £21.28 p/h PAYE + (Holiday Pay to be added)Nights: £23.00 p/h PAYE + (Holiday Pay to be added)Overtime (after 10 hours): £24.73 p/h PAYE + (Holiday Pay to be added)Saturday: £24.73 p/h PAYE + (Holiday pay to be added)Sundays: £25.88 p/h PAYE + (Holiday Pay to be added)? Paid breaks? Overtime at enhanced rates? Regular, guaranteed ongoing work with a leading brandWhat We're Looking For:New HGV Class 1 drivers with minimum of 1 year experienceValid HGV Class 1 licence with no more than 6 points (no major endorsements)Flexible and reliableStrong understanding of Drivers' Hours and Working Time regulationsAbility to pass an assessment and induction (fully paid once passed)Don't miss out - apply today and drive your career forward with Driver Require!TPBN1_UKTJ

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. At Astra, a Technical Account Manager is the first line of technical troubleshooting for our customers. This person will respond to inbound inquiries, investigate and resolve integration issues, aid in technical client configurations, and provide clear guidance and support to customers and internal teams. They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary. The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers. This role requires working hours of 12:00 AM – 9:00 AM Eastern Time (ET), providing overnight coverage for Astra’s platform and customers. This schedule aligns naturally with UK and EU business hours, making candidates in those time zones a strong fit. North American and other candidates are also welcome if they are committed to this shift. Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops. Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication. 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus). Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools. Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues. Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations. Experience with support systems like Zendesk (or similar ticketing platforms). A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams. A proactive, detail-oriented approach and willingness to document solutions and processes for future use. Proactive mindset - you seek out ways to improve systems and enable others Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience. Monitoring: Experience with observability and alerting systems Proficiency with cloud platforms, ideally Google Cloud Platform (GCP) Understanding of APIs, data integrations, and common troubleshooting workflows Experience with ticketing systems (Zendesk, Jira, or similar) Comfort working with logs, SQL queries, and basic debugging tools Strong documentation skills for both internal and customer-facing materials Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery) Infrastructure as Code: Terraform, CloudFormation, or similar CI/CD: GitHub Actions, CircleCI, or similar platforms Programming: Python, Go, Bash for automation and tooling Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly and customers feel supported. Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance. Onboarding Success: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable. Knowledge Sharing: Create documentation and insights that empower customers and reduce friction. Feedback Loop: Bridge customer needs and engineering innovation to shape Astra’s future solutions. Competitive compensation with equity in a growing fintech company (note that international employees may have different tax treatment) Remote-first culture with flexible working arrangements Small team, big impact - your work directly shapes our entire platform infrastructure Professional growth - lead infrastructure decisions for a scaling fintech platform Modern tech stack - work with cutting-edge cloud technologies Mission-driven - build infrastructure that powers financial innovation Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team. We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍Location Remote in the UK | 💰 £24,750 to £29,625 + | ✨ (If you are based in London the minimum salary offer will be £27,250) Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work. e.g. ChatGPT, will be declined. Your Day to Day; Our Collections team are the financial health heroes at the core of Monzo. They are here to identify and support customers who may be struggling with debt, offering them compassion and options to help. They do this with their top notch understanding of Monzo’s award winning lending products, credit file details and something we call a ‘decisioning process’ - something we’ll teach you all about! You should apply if: • You are able to start on 13th April 2026 and able to attend 7 weeks training, Monday to Friday 9am - 5.30pm, • Prior experience in Collections, Debt Recovery or Customer Service within a contact centre environment experience would be advantageous, • Have a background supporting customers with vulnerability, • You’ll need to have a background supporting customers, • The ability to communicate with customers to the highest standard because we only want the best for them, • You can ask open questions to understand their situation, listen and provide solutions via our in-app chat, outbound and inbound calls and emails, • From time to time things are complex so a keen eye for detail and a high standard of work will really help in this team, • Understanding and keeping up to date with our regulatory obligations and ensuring these are fulfilled in our customer outcomes (in line with the FCA).Most importantly - you live and breathe people and customers like we do The interview process: Our interview process involves 3 main stages: • Please answer the application questions and the 4 scenarios within, • Recruiter Call - 30 minutes, • Competency-based Values and Role Specific Interview - 60 mins approx. ⏰ Your working life and shift requirements • Working hours fall within Monday to Friday 8am to 8pm and Saturday and Sunday 9am - 6pm (37.5 hours a week, remote working)., • Your shift pattern will vary on a weekly basis, but don't worry, we give you plenty of notice in advance., • You're guaranteed 1 full weekend off each month., • We'll guarantee time off on your birthday (if you want it). This will come from your regular holiday balance and provided you have enough to cover it. 🙌 What’s in it for you 💰 £24,750 to £29,625 ➕ plus stock options & benefits 📚£1,000 learning budget each year to use on books, training courses and conferences. ➕ Plus lots more! _. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. _ You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to falahahmad@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else. Please note we will close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment. #LI-REMOTE #LI-FA1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Job title: Dutch speaking Customer Service Advisor Salary: £25,000 per annum Location: Remote, with 1 day per month in the office Contract: 12 month FTC, full-time Are you a fluent Dutch speaker with a passion for providing excellent customer service? We are seeking a Dutch-Speaking Customer Service Advisor to join our client’s team. This role is primarily remote, offering flexibility with just one day per month required in our client’s office. Responsibilities: • Handle customer enquiries from Dutch-speaking clients via phone, email, and live chat., • Provide solutions to customer issues, ensuring satisfaction and timely resolution., • Maintain customer records and accurately log interactions., • Work collaboratively with team members and management to improve customer experiences. What We’re Looking For: • Fluent in both written and spoken Dutch., • Strong communication and problem-solving skills., • Prior experience in a customer service role is advantageous., • Ability to work independently in a remote setting. Shift Patterns • Week 1: 07:00-15:15, • Week 2: 09:45-18:00 Benefits: • Gym discount, • Life insurance, • Ability to work remote, • Company discount, • Eye tests, • Buy/sell 5 days of holiday a year, • Enhanced maternity/paternity pay And many more! If you're a customer-focused individual with fluent Dutch language skills, we'd love to hear from you! If interested, please apply or send your CV directly to

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ UK Remote | 💰£40,400 - £50,000 - | ✨ ⭐ Our Workforce Management team We're looking for an experienced and highly skilled Senior Forecast Analyst - Workforce Management (WFM) to join our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across our customer operations and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the Workforce Management team, you'll be responsible for creating and maintaining accurate volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work closely with cross-functional teams, including operations, finance, and customer service, to optimise workforce deployment, increase efficiency, and enhance overall business performance. 🔑 What you'll be doing • Volume & Headcount Forecasting: Develop advanced, data-driven volume and headcount forecasts using historical data, seasonal trends, business cycles, and other relevant factors. Deliver accurate forecasts across all business units to support operations and service delivery., • Forecasting Models: Design and implement sophisticated forecasting models that account for complex variables such as customer demand patterns, advisor availability, shift patterns, and external factors (e.g., market trends, seasonal events). You'll be skilled in modelling scenarios for various projects across different domains., • Executive Communication & Reporting: Prepare clear, concise, and actionable executive-level reports and presentations on forecast accuracy, trends, and resource requirements. Provide regular updates to senior leadership on forecast performance, insights, and any potential issues or risks. You'll also be able to produce documentation for senior stakeholders., • Data Analysis & Insights: Analyse large datasets, identify patterns and trends, and communicate key insights to stakeholders. You'll be proficient in using BigQuery and Looker to create visualisations and reports that inform decision-making., • Collaboration & Cross-Functional Coordination: Work closely with operations, people (HR), finance, and other departments to align forecasting models with company goals and initiatives. Provide recommendations to improve resource management and staffing levels based on forecast outcomes., • Continuous Improvement: Regularly evaluate the accuracy of forecasts and implement adjustments or enhancements to improve the quality of future predictions. Stay up-to-date with industry best practices, tools, and technologies to improve forecasting processes., • Capacity Planning: Work collaboratively with our capacity planning team and long-term forecasting strategic teams. You'll assist with short-term and long-term capacity planning efforts by translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimising resource utilisation. 🤩 We’d love to hear from you if you have… • Demonstrable experience in workforce management, volume forecasting, and headcount planning, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations)., • Expertise in WFM software and tools. Verint experience is preferred., • Strong proficiency in SQL, particularly with BigQuery., • Advanced Google Sheets skills (advanced formulas, pivot tables, and data analysis)., • A proven track record of creating and managing sophisticated forecasting models that drive business outcomes., • Experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication., • Excellent analytical skills with the ability to synthesise data, identify trends, and translate insights into actionable strategies. 💫 And even better if you have... • Familiarity with business intelligence and data visualisation tools, especially Looker., • Knowledge of workforce optimisation principles and methodologies., • Experience with scenario planning, resource modelling, and strategic capacity planning., • Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and senior executives., • The ability to work autonomously, manage multiple priorities, and thrive in a dynamic, fast-paced environment. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰£40,400 - £50,000 ➕ share options. 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! _. 🌈 The application journey 1) Application 2) Video Call with a recruiter 3) Take Home Task 4) 2x Interviews We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them _. Closing date for the role is Thursday 26th at 6pm. #LI-OH #LI-REMOTE Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. As Docker scales its EMEA business, we're seeking an experienced Director of Solutions Engineering to build and lead a world-class SE team across EMEA, with AI Governance as the top priority. AI Governance is the fastest-growing part of our EMEA business and one of the fastest-moving segments in enterprise software: customer requirements evolve rapidly, the competitive landscape is intensely dynamic, and Docker ships new product capabilities at pace to stay ahead of both. This role keeps a fast-scaling team ahead of all three. As Director of Solutions Engineering for EMEA, you will lead a high-performing, fully remote pre-sales organization of 6 SEs, nearly doubling by end of fiscal year, responsible for technical alignment and customer success across Docker's largest accounts in the region. You will partner directly with EMEA Sales Directors as a peer to align SE coverage with a fast-growing book of business, and collaborate closely with Sales, Product, and Engineering to turn rapid change into consistent technical wins and clear business value. ● Make it the team's number-one focus, owning the technical win on Docker's largest AI Governance opportunities across EMEA. ● Keep the team ahead of a fast-moving segment where customer requirements, Docker's products, and the competitive landscape are all changing constantly, and translate that change into current demos, proofs-of-value, and sales plays. ● Partner with Product and Engineering to feed AI Governance customer requirements into roadmap and prioritization, and to get the team early access to new releases. ● Hire, onboard, and ramp SEs quickly to meet AI Governance pipeline demand. ● Build and maintain SE enablement programs and learning paths that make new hires productive fast and keep the team current as products and use cases evolve. ● Operate as a player/coach, running the full management cadence (1:1s, pipeline syncs, QBRs, enablement) while staying close to the technical win on marquee accounts. ● Balance SE coverage and workload across a growing roster of Account Executives so the highest-value opportunities are well supported. ● Partner with the EMEA Sales organization to drive technical closure, guiding discovery, solution design, and proof-of-value to achieve customer success and sales goals. ● Own the technical-win motion on Docker's largest accounts, including AI Governance, Sandboxes, Docker Hardened Image, MCP Catalog, and runtime container security. ● Establish repeatable processes for discovery, solution design, and proof validation that highlight Docker's differentiated value. ● Define metrics, performance standards, and success measures for technical sales excellence, and manage to them. ● Partner with Sales leadership on capacity planning, team design, and headcount to support a rapidly growing team. ● Contribute to the SE career framework and broader Customer Engineering enablement initiatives. ● Coach, mentor, and empower your team to engage effectively with enterprise customers and communicate complex technical concepts clearly. ● 10+ years of experience in technical sales or pre-sales for distributed systems, developer platforms, or cloud infrastructure, including supporting enterprise accounts. ● 5+ years in management, including hiring, mentoring, and rapidly scaling high-performing pre-sales or solutions engineering teams. ● Track record of building and scaling teams in fast-moving, high-growth technology segments where requirements change constantly. ● Proven success leading teams that support software supply chain security, security governance, DevSecOps, or developer productivity technologies. ● Familiarity with AI Governance and AI-driven development, and the ability to keep a team current in a rapidly evolving space. ● Deep understanding of containerization, cloud-native architectures, CI/CD, and developer tools. ● Demonstrated ability to build scalable SE enablement (onboarding, learning paths, technical deep-dives). ● Strong communication and executive presentation skills, with the ability to build trust across technical and business audiences and to partner as a peer with Sales leadership. ● Operational experience with Docker, Kubernetes, or similar container-based platforms. ● Experience with application security and securing the software supply chain (SBOMs, image scanning, secure delivery pipelines, hardened images). ● Hands-on exposure to AI Governance, AI agent enablement, or coding assistants. ● Background in software development, scripting, or infrastructure-as-code. ● Familiarity with Salesforce and enablement platforms such as MindTickle. ● Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). ● Willingness to travel (~30%) to support key customer engagements and events. First 30 Days ● Onboard on Docker's platform with a focus on the AI Governance portfolio, key customers, and EMEA go-to-market strategy. ● Establish relationships with your team, EMEA Sales Directors, and cross-functional partners in Product and Engineering. ● Assess current SE coverage across EMEA, AI Governance pipeline, and the team's enablement and hiring needs. First 90 Days ● Develop and align a 12-month plan with Sales and Product leadership, including a hiring and capacity plan to scale the team against AI Governance demand. ● Stand up or refresh SE learning paths that ramp new hires quickly and keep the team sharp on shifting customer requirements, competition, and product releases. ● Begin executing on improving technical closure rates and SE coverage on the largest AI Governance opportunities. One Year Outlook ● Lead a high-performing EMEA SE team that has built a culture of technical excellence — where SEs consistently drive technical closure by deeply understanding customer problems and confidently demonstrating how Docker solves them. ● Establish AI Governance as a repeatable, well-instrumented technical-win motion with documented processes, plays, and metrics. ● Become a trusted advisor and peer across Sales, Product, and Engineering by championing customer insights and technical excellence in a fast-moving market. Docker does not offer visa sponsorship for this role. Perks Freedom & flexibility; fit your work around your life Designated quarterly Whaleness Days plus end of year Whaleness break Home office setup; we want you comfortable while you work 16 weeks of paid Parental leave (after 6 months of employment) Technology stipend equivalent to $100 USD net/month PTO plan that encourages you to take time to do the things you enjoy Training stipend for conferences, courses and classes Equity; we are a growing start-up and want all employees to have a share in the success of the company Docker Swag Medical benefits, retirement and holidays vary by country Remote-first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be. #LI-REMOTE

Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! The Role (12-Month Fixed-Term Contract – Maternity Leave Cover) We are seeking a Customer Success Manager to join us on a 12-month fixed-term contract to cover a maternity leave. In this role, you will manage the success of a portfolio of mid-market customers, ensuring continuity, stability, and a seamless experience throughout the contract period. Your primary focus will be enabling your customers to achieve their desired business outcomes, delivering a journey that leaves them delighted with their experience. You will act as a trusted advisor, maintaining regular touchpoints that build confidence and strengthen relationships with the Deputy platform. You will develop a deep understanding of your customers' businesses and core needs, identifying opportunities to drive ROI and increase product adoption. Working closely with Sales, Product, and Marketing, you will help foster customer advocacy and ensure strong retention across your portfolio during this important coverage period. • Identify and proactively engage with your customers one on one at key moments of the customer lifecycle to prevent churn, handle escalations, drive success and empower them to grow on the Deputy platform, • Drive an increase of Adoption (Utilisation Score), Expansion, and NRR (Net Revenue Retention) for your customersOwn renewal conversations with customers to strengthen the partnership between the customer and Deputy, • Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback, • Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem, • Advocate for the customer by representing their feedback and issues internally to improve customer satisfaction and the overall Deputy platform Support implementation and renewals of your customers by being a key resource to the Implementation and Account Management functions, • Collaborate on high-priority internal projects that evolve the Customer Success function to better meet our customers needs, • 3+ years with relevant customer-facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance., • Experience managing and driving success at scale in a portfolio of mid-sized accountsPassionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes, • An ability to understand client objectives and think strategically/ creatively on ways to achieve themComfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle, • Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential, • Strong technical aptitude, excellent computer skills, and passion for technologyPrevious use of Salesforce or similar CRM systemEnjoys working in a fast paced, ever changing startup environment, • Ability to travel as neededEmployee Perks, • Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station- Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) - Work from home stipend to help you get set up and succeed from home- Benefit from our employee pension matching programme- Access private health and dental insurance- Take paid parental leave to support you and your family- Enjoy additional leave days — including study assistance, celebration days and volunteering- 25 days’ holiday plus bank holidays- Feel secure with our income protection scheme for long-term absence due to illness or injury- Get involved with our global working groups; designed for collaboration, belonging and connection- Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. #LI-Hybrid

We are hiring for a German Speaking Technical Customer Support Specialist to join a global technology specialist company. Location Farnborough, south west of London. Hybrid role, mostly a remote job with some occasional office based work, but mostly remote! Languages Fluent German & English Required The Company Our client is a fast-growing tech company at the forefront of innovation in global communication and business technology services. The Role of the German Speaking Technical Customer Support Specialist As the German Speaking Technical Customer Service Specialist, you will provide customer support and technical support to German and English speaking global business clients using their innovative communication platform and hardware. As part of their global Customer Support Team, you will help customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite. Typical job responsibilities will include: • Respond to customer calls and emails to diagnose and resolve issues, • Manage and resolve support tickets efficiently, • Support hardware updates via testing and software communication deployment, • Coordinate and track hardware repairs and ensure correct tablet configuration, • Triage bugs and manage their progress through the bug tracking system, • Collaborate with internal teams on service desk-related matters, • Provide data entry and configuration support across departments, • Occasionally travel to the office or customer sites for equipment or training Candidate Profile & Requirements • Fluent in German and English (spoken & written), • Previous Technical Support or technical Customer Service experience - all sectors condidered, • Technical software knowledge is an advantage but not essential, • Strong communication and problem-solving skills, • Willingness to work on rotating shifts and on-call support Salary, Benefits & Working Hours £30,000 - £32,000 . Hybrid working model. Sometimes based in the Farnborough office but mostly remote! Working Hours This is a shift-based role covering a 24/7 global support model: Mon-Fri: 05:00-13:30 / 08:00-16:30 / 13:00-21:30 / 21:00-05:30 1 weekend in every 6 (Fri 21:30 - Sun 21:00) To be considered for this exciting opportunity, please send your CV! Recruiter Contact: Jonathan Grimes

Fully Remote (UK based) | Competitive Salary + Bonus + Generous Equity | B Corp Certified TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel. Here at TrustedHousesitters, we’re on a mission to make travel work better for pets, for their people, and for the global community of animal lovers who look after them. We’ve got big plans on becoming the world’s most-loved travel solution for pet people. We’ve built something pretty special: a trusted place where pet owners and sitters connect to keep pets happy at home while their humans explore the world. We’ve already grown into a global community with members in over 140 countries, a product people genuinely love, and a team of more than 100 brilliant humans powering it all. But we’re only just getting started. Our goal? To grow to 1 million members and make TrustedHousesitters the world’s most-loved travel solution for pet people. At the moment, a sit starts every two minutes somewhere on the planet. We want that to be every single minute and we know the only way we’ll get there is with the right people in the right roles. The right people in the right roles will shape our future. So, here’s the big question: Could that be you? Fifty million people in the UK and US alone could be TrustedHousesitters members. Around forty thousand visit us every day. How we present our product, and embed trust to our prospective new members to improve conversion is one of the most interesting analytical challenges for us right now - and this role sits right in the middle of it. You'll own the analytics for our new member revenue product squads. Own the funnel, own the experiments, own the recommendations. You'll be the person who doesn't just explain what happened in the data - you'll have a point of view on what to do about it. We're looking for someone who goes looking for the questions nobody's asked yet. • Own the growth analytics for our new member revenue squads - acquisition funnel, conversion, activation, the works - and build a picture of what's actually driving (or blocking) member growth Spot opportunities in the data before anyone asks you to look. Turn them into recommendations that change what gets built, not just what gets reported Lead instrumentation on new features - defining tracking, success metrics, and guardrail metrics before anything ships, not after Design and run A/B and multivariate experiments end-to-end: from hypothesis through to decision-ready insight. Set the standard for how experimentation works across your squads Build the dashboards and self-serve reporting that means stakeholders can answer their own questions - and you spend less time running the same queries every Monday Challenge assumptions. Act as the analytical voice in the room when product and commercial decisions are being made. Be the person who's comfortable saying "I don't think that's what the data shows" Mentor other analysts and help raise the analytical bar across the team - in SQL, in experimentation, in how we tell a story with numbers • Solid product or growth analytics experience in a subscription, marketplace, SaaS, or platform business - where the funnel is complex and the metrics actually matter The ability to own end-to-end analysis for a product area, from scoping through to recommendation, with minimal direction. Advanced SQL. You're not reaching for documentation for standard analytical patterns. dbt experience is a genuine plus Solid understanding of experimentation - hypothesis design, A/B and multivariate testing, statistical significance, the places where naive analysis goes wrong. And experience applying it, not just describing it Fluency in growth and product metrics: conversion, activation, churn - and how those numbers connect to things the business actually cares about Strong data storytelling. You can explain what the numbers mean to a product manager, and also to a CFO. Different rooms, different language, same rigour Product instincts. This isn't just an analytics role. We want someone who generates ideas, not just validates them Experience with event tracking and CDPs - Segment, Amplitude, Mixpanel, or similar Python or R for more advanced modelling or automation Experience integrating AI tools into analytical workflows in a way that's actually made a difference - not just "I've used ChatGPT" We know this isn't what you'd see in most job ads - but TrustedHousesitters isn't most companies. Trust, transparency, and honest feedback aren't just things we say; they're genuinely how we operate, every day. So rather than leaving you guessing if things don't work out, we'd rather give you what you need to make a great decision upfront about whether this opportunity is right for you. With that in mind, here are a few things worth considering before you hit apply. You're most comfortable when the question is handed to you. This role needs someone who goes looking for the question. If your best work tends to happen when a stakeholder has defined the problem clearly and you're building the analysis to answer it - that's a genuinely valuable skill, just not quite the shape of this one. You think of experimentation as a process to follow, not a discipline to own. We're not looking for someone who can run an A/B test to spec. We're looking for someone who'll push back when the experiment is designed badly, mentor others through the parts they get wrong, and build the frameworks that make the whole team better at it. You're happiest when the business is stable and the roadmap is fixed. THS is growing fast and the product is evolving constantly. The analytical picture shifts. Priorities shift. That's the job - and if predictability is important to how you do your best work, it's worth naming that upfront. If you're reading this and one of those points resonates, and you're sitting there thinking "that's me, but I know I can make it work" - we'd love to hear why. Send a Cover letter. There's a human at the heart of every decision we make here (hi!) - and we'll always take the time to review applications for anyone who wants to join us. We value your time and aim for a transparent, efficient process: Intro call (~20 mins) - with the Talent team. A two-way conversation: we'll tell you more about the role and THS, you tell us about your background and what you're looking for Hiring manager interview (~30 mins) - with the Product Analytics Lead. Covering your analytical experience, approach to experimentation, and how you think about growth problems Take-home task (~1-.5 hours) - a short analytical exercise. We'll share a brief in advance and give you time to work through it at your own pace £65,000 - £70,000 a year • Each year, you’ll get a Premium TrustedHousesitters Combined membership which includes benefits like free airport lounge passes, Sit Cancellation Plan and Home and Contents Plan, plus five Premium memberships to gift to friends and family, • Our team can work remotely from as many house sits as they like, and we contribute up to £500 per year towards travel costs to and from sits • Find a rescue pet to join your family and we’ll cover the adoption fees, as well as “pawternity” to help your pet settle into their new home, • SimplyHealth healthcare cash plan, • Bupa Health Insurance and Dental Insurance plan, • Specsavers eyecare scheme, • Weekly virtual yoga sessions, • Optional enrollment onto our Trusted Giving scheme, which includes employee giving via Charities Trust and 2 days paid annual volunteering allowance, • Work fully remotely from anywhere in the world - as long as you follow compliance as a UK tax resident, • Get £200 to spend on home office equipment each year + Macbook and Apple accessories when you start, • Access to Spaces co-working locations across the globe, • We host an all-expenses-paid meetup each quarter and fund team events (remote or in-person) throughout the year, • We cover the costs of personal development resources and have regular time set aside for learning and growth, • Depending on your role within the business, you’ll have the option to customise your work hours to better align with your personal schedule, • 25 days off per year, plus bank holidays and festive closure between Christmas and New Year (36 days + Christmas Day for some roles), • Competitive salary which is reviewed twice a year, • Generous equity package, • Discretionary 10% quarterly bonus scheme, distributed quarterly, • Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters, • £500 recruitment referral bonus If you're ready to join us on our mission to become the most loved pet travel solution, we'd love to hear from you! In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc). At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability. Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ 📍 Remote in the UK | 💰 £29,450 - £37,250 + | Start Date: 16th March 2026 Hours/Shifts: You’ll work Monday to Friday 9am-5:30pm and work around 1 in every 8 weekends where you will have days off in lieu. Within Screening we offer shift flexibility allowing you to change your base shift giving you flexibility over your start times with the ability to request variation of your weekly shift pattern. ⭐ Our Financial Crime Screening Team: The Financial Crime Screening team supports various aspects of the customer journey such as onboarding, ongoing monitoring, and event based review. We conduct due diligence on our customers making fair and proportionate risk based decisions on their behalf. What you’ll be working on You will report to a Financial Crime Team Manager as part of a team of 12 working on complex EDD processes alongside supporting escalations cross domain. 🔑 You’ll play a key role by... • Reviewing high priority or complex tasks, such as enhanced due diligence (EDD), conducting open source investigations where required., • Answering escalations from Investigators and other colleagues from across the business, and, if required, escalating these further to Ops Analysts., • Coaching colleagues on our FinCrime Screening tasks including supporting our global partners., • As a subject matter expert in the domain that you work you will proactively use your own experience to improve the knowledge, skills, behaviours or performance of others., • Driving team morale by being positive and enthusiastic. Helping to motivate others and make the working atmosphere enjoyable and supportive. 💡 We’d love to hear from you if… • You have solid experience in fighting financial crime, specifically around customer due diligence and enhanced due diligence., • You have a basic understanding of PEP’s, Adverse Media and Sanctions screening., • You are confident in using open source information to inform your reviews and investigations., • You are a strong team player and able to work effectively with colleagues with a range of backgrounds and experience levels, providing actionable specific feedback to investigators and their managers., • You are developing a solid understanding of UK legislation, regulations and industry guidance around economic crime and keep up to date with emerging risk and trends in financial crime., • You have great time management skills, you are flexible, and you can work with limited supervision You’ll really stand out if: • You are able to articulate the financial crime threats facing fintechs and the banking sector., • You have previous experience approving or signing-off customer due diligence reviews prepared by colleagues., • You hold or are working towards an appropriate qualification in financial crime or a relevant subject e.g. ICA, ACAMS, • You have experience working in a regulated bank in financial crime screening and customer due diligence (CDD), specifically in payments or sanctions screening, high-risk customer enhanced due diligence (EDD), or politically exposed persons (PEPs). 🧡 Monzo's Culture & Benefits Monzo is a bank built on transparency, fairness, and inclusion. We are building a bank for everyone and are looking for people who can bring diverse perspectives and experiences. 🙌What’s in it for you 💰£29,450 - £37,250 ➕ share options. 🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍This role is remote based in the UK ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions - Please take your time to fill these out, we read them all., • Recruiter Call (30 minutes, video call), • Technical and Values (60 minutes, video call) Please note we will only close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment. You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to nickygamble@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else. Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

About ProdPad: ProdPad is the original (and best) product management software, used by thousands of teams across the world to build better products. We give product managers a home for their product strategy — one place to map out vision and objectives, manage their roadmap, organize their backlog, and gather and analyze customer feedback. Founded in 2012, ProdPad’s founders invented the world-renowned Now–Next–Later roadmap, used by millions of product teams today. From our UK base, we support customers across industries — from government services to healthcare to publishing and beyond. About the Job: As a Customer Success Manager at ProdPad, you’ll be right in the thick of it, working alongside our close-knit team to keep customers happy and engaged. We’re a small company, so you’ll have real impact and plenty of variety in your day. You’ll be our customers’ go-to person — the one who learns their challenges and shows them how ProdPad makes their work easier. From onboarding to renewal, you’ll be their advocate, guide, and partner. That means running onboarding calls and delivering demos via Zoom, answering questions via Help Scout and jumping into conversations in our Slack community. Through it all, you’ll be the voice that says, “We’ve got you,” helping customers get real value from ProdPad every step of the way. This role reports into our Head of Product. What you’ll be doing: • Guiding customers through onboarding — run kick-off calls, help configure accounts, and make sure every customer leaves with a clear plan for success., • Digging into customer challenges — listen closely, ask smart questions, and connect the dots between customer needs and how ProdPad can solve them., • Working across tools and systems — help customers with integrations like Jira, ADO, and Slack, spot configuration issues and collaborate with Support and Product., • Become a ProdPad expert — learn our features inside out so you can show customers how to use them in their world., • Advocate for the customer — bring their voice back into the product team to help shape what we build next., • Track and improve success metrics — monitor adoption, usage, and engagement data, and step in proactively when customers look like they’re struggling ultimately helping us improve forecasting and retention., • Responsible for Net Revenue Retention — Working with Sales to identify upsell opportunities across the customer base., • Be a trusted partner — build relationships that go beyond support tickets, becoming a go-to advisor who helps customers succeed with ProdPad long after onboarding., • Create helpful resources — from quick walkthroughs to knowledge base updates. About you: • A people person at heart — you love customer-facing work, solving problems, and making someone’s day easier., • Comfortable in the fast-moving world of startups, where priorities shift and variety is the norm., • Strong communicator — confident on calls, clear in writing, and adaptable to your audience., • Organized — able to effectively triage asks from customers and the business to keep priorities on track., • 2+ years in SaaS customer-facing roles (Success or Support)., • Experienced at delivering online demos of SaaS tools and showcasing value to customers., • Comfortable with tools like HubSpot, Help Scout, and (of course) ProdPad, plus the usual suspects like Slack and Google Workspace., • You’re proactive — reading between the lines to spot churn risks, dig out growth opportunities for Sales, and ask the right questions that keep customers moving forward., • Pragmatic with automation — you know when to automate routine tasks to work more efficiently versus when to personalise for impact., • Bonus points for experience with Mixpanel or other data tools, or a knack for digging into usage patterns to spot opportunities. Don’t worry if you don’t tick every box — if this role excites you and you think you’d be a great fit, we’d love to hear from you! Salary: £45-£55k depending on experience Benefits: 📈 Stock options 🌴 25 days holiday (+ bank holidays), with 3 extra days after 3 years 🏥 Private medical insurance + healthcare cashback scheme 💸 Pension contribution 🖥️ Pick out your own kit and tools ⚖️ Work–life balance you’ll actually feel Flexible working: This is a full-time remote position, open to candidates based in the UK. Occasional travel for meet-ups may be required. We value diversity and are committed to nurturing an inclusive work environment. Hiring process: • 15 min hello with COO & Head of Product, • 1 hour interview with Head of Product and COO/CEO (CV deep dive), • A take-home challenge (we’ll pay for your time!), • Chat through the challenge with the CEO and Head of Product + any additional relevant team members Note: No recruiters please — we’re not looking to work with agencies at this time.

Out of Hours - Senior Business Travel Consultant Location: Home Working Hours of Work: 4 shifts per week, typically 2 midweek and 2 weekend. Full-time permanent. Various shift patterns. Monday – Friday 1800-0830. Weekends and UK Bank Holidays A great opportunity to join a Global Travel Management company as an Out of Hours Business Travel Consultant. This role will support the travel operation out of hours by providing assistance to customers whose travel has been disrupted, or who need to make urgent travel bookings. Job requirements: • Answering calls and emails from clients in a polite, efficient, and professional manner, • Offering expert advice in all aspects of travel, • Maintain the outstanding level of customer service provided by the ‘day’ team., • Work as part of an efficient team, communicating effectively both internally and externally., • To issue, re-issue and perform re-calculations of international and domestic airfares., • Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel, and all ground products, • Providing additional Quality Control to day team processes when call volumes permit. Provide ‘risk analysis’ of global travel news and communicate to Senior Management as appropriate Skills Required: • Knowledgeable in Native Sabre and Amadeus, • Experience within a TMC, • Excellent fares knowledge, Cat35 and Route Deals, • Excellent ticketing experience., • Fares & Ticketing Level 1 & 2 (or equivalent experience) essential, • Knowledge of Microsoft products, including Outlook, Word, and Excel, • Possess good geographical and product knowledge of destinations and airlines., • On the pulse with world events and likely travel implications, • Good organisational skills and excellent customer service & communicative abilities are essential., • Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions in times of increased stress for our clients. If you are interested in this opportunity please reach out to

Salary: £25,000 per annum (£25,500 on probation pass) Role type: Permanent Location: Remote First with requirement to attend an office day in Peterborough once a month Reports to: Repairs Manager, Operations About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and installations energy services (GreenGenUK, Geowarmth, The Little Green Energy Company and IMS) 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time The Role We’re looking for organised, proactive individuals who thrive in a fast-paced, evolving environment. The Repairs Team is central to our operations, managing customer repair requests across heating, plumbing, electrics, and appliances. Acting as the key link between customers, engineers, and suppliers, you’ll ensure issues are resolved efficiently and cost-effectively. While we work remotely, you’ll need to be based in or near Peterborough to attend monthly in-person team meetings. Shift patterns available Full time (37.5 hrs) 7.5 hour shifts on rotation, with working hours between 8:00-19:30 (including 1 full weekend in 3-4 on rotation). Responsibilities: Scheduling: Schedule appointments for engineers to attend customers’ properties to evaluate and resolve problems, liaising with both engineers and customers to find a suitable time. Inbound Calls: Take inbound calls from engineers on-site to assist them with their queries and provide live support. You might be required to take customer calls depending on the demand and the business requirements. Cost control process: Work through the cost control process with engineers, ensuring that repairs are completed efficiently and economically. Appointment scheduling: Check appointments are taking place as scheduled, and where they are not, update the customer and reschedule at the earliest opportunity. Assess engineer reports following the completion of a visit to determine next steps. Ordering: Order parts when needed, scheduling subsequent engineer visits where necessary to complete a fix. Outbound Calls: Make outbound calls to keep customers informed as to the status of their claim through each step until it has been resolved to their satisfaction, and communicate claim rejections to customers, explaining the reasons and exploring alternative solutions if applicable. Support: Support other operations teams when they reach out to get more information on repairs or claims. Collaboration: Work with our Network team to keep them informed about our engineers’ needs and requests and work with our Tech and Product teams to improve existing processes and tools and improve the automation of our processes. What we’re looking for Our ideal colleague will exhibit all of the following attributes: Experience: 12+ months working in a fast-paced Operations team with high volumes and multiple systems. Organisation: Highly organised and able to prioritise operational tasks for the best customer output. Initiative: A self-starter with a customer-centric mindset who gets a kick from resolving customers' problems. Decision-making: Confidence in making decisions and clearly communicating the reasoning and process behind the outcome. Discipline: Disciplined and organised with a keen eye for detail and an ownership mindset, ensuring no stone is left unturned in delivering great service. Multitasking: Enjoy multitasking and comfortable switching between calls, emails, systems, and tasks. Interpersonal skills: Strong interpersonal skills with an engaging and empathetic manner when communicating on the phone, in person, or in writing. Resilience: Resilient and able to handle difficult situations calmly and assuredly with customers over the phone, working to find the best outcome. Team player: Positive attitude, enjoys working collaboratively to resolve issues, and stays calm and focused on resolving the issue for customers and engineers. Extra Credit: Similar experience in insurance, maintenance and repairs company Our Recruitment Process: Please amend the below to the interview process you have for this role. Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Repairs Manager (1 hr) Final Interview: Final interview with a member of senior management or our senior leadership team (30mins) We have an ever expanding list of benefits that currently includes: 33 days holiday inclusive of bank holidays pro rata plus your an extra day for your birthday Flexible remote working - with requirement to attend our Peterborough office on a monthly basis Free boiler & home emergency cover with Hometree plus 40% discount for friends & family Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps. £300 Home office allowance Support for your mental health and wellbeing via _ Menopause support from _, including friends & family access Cycle to work scheme Regular team socials including Summer and Winter parties. FCA Code of Conduct At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business. As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry. Equal Opportunity Employer At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

Remote in the UK | £29,450 - £37,250 +.Incentive Awards tied to your performance.Start Date: 12th October 2026 .You’ll work Monday to Friday 9am-5:30pm and work around 1 in every 8 weekends where you will have days off in lieu.Within Screening we offer shift flexibility allowing you to change

Driver Require are looking for professional and dependable HGV Class 1 drivers to join our team for ongoing, full-time work with one of our prestigious clients. If youre looking for stability, great pay, and a supportive working environment, this is the role for you. The role be Trunking Depot - Depot only Start times & shift pattern/Rota: • Start times: 06.00 12.00, • Friday to Monday Job Details • Depot - Depot, • Average Shift Length: 1012 hours, • Paid Breaks relax without losing out, • Overtime Paid after 10 hours! Pay Rates • Days: £21.28 p/h PAYE + (Holiday Pay to be added), • Nights: £23.00 p/h PAYE + (Holiday Pay to be added), • Overtime (after 10 hours): £24.73 p/h PAYE + (Holiday Pay to be added), • Saturday: £24.73 p/h PAYE + (Holiday pay to be added), • Sundays: £25.88 p/h PAYE + (Holiday Pay to be added) ? Paid breaks ? Overtime at enhanced rates ? Regular, guaranteed ongoing work with a leading brand <...

Fuel your future with AO – and unlock serious earning potential. We're all about making work, work for you. With a shift pattern designed for real life, you'll have the flexibility you need to keep everything in balance. As one of our Gas Engineers, you'll stay in control of your own Gas Safe card while enjoying a reliable, steady income you can depend on. And the best bit? The rewards. You can earn: • Up to £2,000 in performance bonuses, • Plus, the chance to boost your earnings with overtime averaging up to £3,000 a year It's everything you need to power your career forward, with a team that's got your back every step of the way. Here's What You Can Expect To Be Doing As Our Gas Installations Engineer: As an AO Gas Engineer, you'll head out on the road with one of our drivers, visiting customers in their homes and bringing their appliances to life. You'll be installing gas and electrical products safely and efficiently — no repairs, no guesswork. Just high-quality installs and top-notch customer service, every single time A Few Things About You: You'll need to have: • A full UK driving licence with no more than 6 points, • CCN1 & CKR1 qualifications, • To be over 21 for insurance purposes, • At least 1 years' experience in gas installations It'd be great if you also hav...

CLASS 1 HGV DRIVERS WANTED AFTERNOON SHIFTS AVAILABLE! Bicester - Mk Looking for reliable, well-paid afternoon work that fits around your life? Join DSS Recruitment the trusted agency for professional HGV drivers. What We Offer: Depot-to-depot trunking no multi-drop, no hassle Secure PAYE pay consistent weekly earnings, including weekends Flexible shift options part-time & full-time (9 to 13 hours) Any days working patterns available eg.4 in 4 off,mon till friday Guaranteed minimum 8 hours per shift Immediate starts get on the road fast! Top Pay Rates: • Monday to Friday: £18 £21/hour, • Weekend : £21 £25/hour, • Daily earning : £180 £250/ hour What You Need: Valid UK Class 1 (CE) license Minimum 12 months HGV1 experience Valid DQC (CPC) & Digi-Tacho card Max 6 points (no IN, DR, or DG codes) Good communication skills in English ?? Interested? Call Sylwia today! Mobile: 07837 504920

Please note this is 1 year Fix Term Contract This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. Were looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences. The Central Operations Shift Manager ensures a positive delivery experience of orders by planning delivery stations daily headcount from a central perspective. Through the use of tools, management of a team of associates, and coordination with various partners, shift managers are accountable for cost, customer experience, and delivery partner experience. In addition, you will be instrumental in developing best practices and standard work for the network. Shift Manager AMZL Central Ops will lead a team of up to 10 associates, serving as problem solver and primary escalation point for the team, provide periodic updates to Area/Ops Managers about status of the operation or any major escalations, allocate labour and train new associates, drive continuous improvement into our operation, and enforce SOP compliance and SLAs response times. Responsibilities: - Oversee the daily headcount planning for the delivery stations - Make decisions and execute in a fast-paced environment. - Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes - Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes - Serve as a problem solver and primary escalation point for the team of associates - Lead a shift with 10+ people working on 3 core areas while owning all aspects of daily operations. - Provide periodic updates to Area Managers about the status of the operation or any major escalations, on a daily basis - Develop best practices and standard work. Drive continuous improvement into our operation. - Enforce SOP compliance and SLAs response times, and escalate any deviation from the standard - Maintain a full understanding of workflow and daily metrics goals - Review and update SOPs as required - Work with KPI's to drive performance and maintain high standards across the different functions. Key job responsibilities Responsibilities: - Responsible for last-mile customer experience, last-mile cost - Use data-driven decision making to achieve daily operational excellence. - Make decisions and execute in a fast-paced environment. - Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes - Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes - Serve as a problem solver and primary escalation point for the team of associates - Maintain a full understanding of workflow and daily metrics goals - Review and update SOPs as required • Identify and address safety hazards within the work Shift, and participate in safety initiatives - Provide vacation coverage for Shift Managers - Ensure successful performance in your business Shift through tracking and reporting metrics A day in the life As a CRS Shift Manager, you will be part of a team that drives performance on day to day operations and projects for EU CO. Process adherance/improvement will play a key role in deliverables to both our Delivery Station and Delivery Service Partner Management team. You will be responsible and be accountable for daily metrics. You will be accountable for driving program scoping, roll out and compliance/monitoring and stakeholder experience. BASIC QUALIFICATIONS - Bachelor's degree or above in Engineering (any domain), Operations, Business Administration, or a related field - Experience using analytical thinking and problem-solving skills to identify root causes of technical problems - Experience in ownership of projects and communicating timelines and executing independently - Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive) - Experience in oral and written communication in English - Experience with planning, performance metrics, and process improvement - Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities - Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays - Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. PREFERRED QUALIFICATIONS - Experience managing operations and customer service teams with extensive knowledge of Logistics - Experience experience managing a team of 10+ employees - Experience leading teams and driving results through team members - Experience in performing team building, coaching, and managing - Experience that includes strong analytical skills, attention to detail, and effective communication abilities - You like adventures and taking risks. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner. TPBN1_UKTJ

HGV Class 1 drivers needed for day shifts, delivering and collecting goods, Monday to Friday.

HGV Class 2 Driver Minimum 40 hours per week + paid overtime available Working Pattern: Monday to Friday, day shifts (weekend overtime also available) Are You an Experienced HGV Class 2 Driver Looking to Earn More? Due to continued growth and success, our market-leading E-commerce Parcels Business is looking for HGV Class 2 Drivers to join our dedicated team at our Luton Hub. We are one of the fastest-growing names in parcel logistics and we want motivated, customer-focused drivers to be part of our success story. With market-leading pay of up to £17.00 per hour and a stable Monday to Friday day shift pattern, this is a fantastic opportunity for drivers who want consistency, great earnings and a supportive working environment. What You'll Get in Return Up to £17.00 per hour with paid overtime on top Permanent contract with a guaranteed minimum of 40 hours per week Stable Monday to Friday day shift pattern with weekend overtime available Modern, well-maintained fleet fitted with the latest technology Driver devices and handheld terminals provided Full company uniform and PPE provided Comprehensive online and in-person training and induction Efficient, pre-planned and tested collection routes Company pension scheme Life assurance at 2x salary Employee Assistance Programme Referral programme Free onsite parking A supportive, driver-focused culture What You'll Be Doing Completing pre-planned collection and delivery routes efficiently and on time Representing the business professionally with every customer interaction Operating a modern HGV Class 2 vehicle using the latest driver technology Maintaining high standards of safety and professionalism on the road What We're Looking For A valid HGV Class 2 (Category C) licence (required) A valid Driver CPC card (DQC) (required) A valid Digital Tachograph card (required) Minimum 1 year of Class 2 driving experience (preferred) A self-motivated, reliable individual with a can-do attitude Strong communication skills and a commitment to great customer service A professional approach to every aspect of the role About Us We are a fast-growing, market-leading E-commerce Parcels Business with a driver-focused culture at our core. We invest in our people, our fleet and our technology to make sure our drivers have everything they need to do their job safely, efficiently and comfortably. When you join us, you are joining a business that is going places. Ready to Apply? If you hold a valid HGV Class 2 licence with CPC and are looking for a permanent, well-paid driving role in Luton, we would love to hear from you. Apply today and take the wheel of your next big opportunity. TPBN1_UKTJ

You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management. In every restaurant, you’ll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys

Join our One Great Team here at Haven as a Bar Shift Leader. In this role, you'll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. Participate in team duties while stepping up as the shift leader when assigned.

Title: Shift Analytical Chemist Location: North Cheshire Salary: £32,084 + Shift Allowance (~£10,900) Term: Permanent SRG are working with a multinational chemicals manufacturer who produce a highly varied range of products. Shift Analytical Chemist required on a permanent basis, bas

Join our One Great Team here at Haven as a Pub Shift Leader, where you'll play a key role in leading the team by example to ensure smooth shift operations and exceptional service standards. Experience as a hospitality Shift Leader, Team Leader or Supervisor in a restaurant, bar, pub or a JD Wethersp

The night shift team play an essential role in ensuring a high level of cleanliness is met before trains resumes their daily service and as the Night Shift Train Cleaning Team Leader you will be supervising and guiding the team to achieve top quality cleanliness standards whilst on shift. The role:

Kitchen Shift Leader - Lancashire. Join our One Great Team here at Haven as a Kitchen Shift Leader, where you'll play a key role in leading the team to create unforgettable dining experiences for our guests!. In this role, you'll be at the heart of an energetic team, leading assigned shifts with cle

Hours of Work: Continental Shifts, 7am to 7pm / 7pm to 7am. Salary: £55,800 + shift allowance. My client are currently seeking a Continential Shift Maintenance Operator for a role based at Canary Wharf.

Lead and manage shifts, ensuring smooth daily operations and excellent guest experiences.

This is an ongoing permanent role and pays a yearly salary of £52,000 (including shift allowance) + excellent benefits based on qualifications and experience, inclusive of shift allowance. Shift Engineer - Client Direct - Excellent Benefits - East London - £52,000. CBW are currently recruiting for

The Shift Engineer will be responsible for reactive and preventative maintenance as well as offering continuous improvement and recommendations.

Our client is looking to recruit a technically sound shift engineer to join their team in Canary Wharf. As a critical shift engineer, you will be working on critical building services infrastructure across mechanical systems. Your shift pattern will be 4 on 4 off, both days and nights with the worki

Shift Engineer -Electrical/Mechanical.

We are currently recruiting for temporary full-time Production Operatives to join a well-established workwear company working on a nightshift. Operate at a standing workbench throughout your shift. Able to work on your feet for the duration of your shift.

As the Critical Facilities Maintenance (CFM) Lead Engineer, you will report to the Critical Facilities Maintenance (CFM) Manager and will be responsible for the support and delivery of Facility Management (FM) services to NTT Data Centers, ensuring operational performance and efficiency is always ma