Senior Operational Resilience & Crisis Leader
2 days ago
Madrid
pstrongLocation: /strongMadrid, M, ESbrAre you a resilience professional who thrives at the intersection of strategy and hands-on delivery? Do you want to shape how a leading global reinsurer prepares for, responds to, and recovers from disruptions? If so, this is your opportunity to make a real and lasting impact.brstrongAbout the Role /strongbrAs a Lead Operational Resilience Manager based in Madrid, you will be at the heart of evolving and embedding Swiss Re's Operational Resilience and Crisis Management capabilities across the organisation. This is a high-impact, senior role where strategic thinking meets practical execution - you'll partner with business leaders, challenge the status quo, and drive meaningful outcomes in a fast-moving, globally connected environment.brYou won't just be maintaining frameworks - you'll be shaping them, testing them, and making them stronger.brstrongKey Responsibilities /strongbrullistrongLead framework development: /strong Own and continuously evolve the strongOperational Resilience Crisis Management frameworks /strong, ensuring alignment with organisational standards, regulatory expectations, and industry best practices /lilistrongShape strategic direction: /strong Contribute to the strongresilience roadmap /strong, incorporating emerging risks, external trends, and regulatory developments to keep Swiss Re ahead of the curve /lilistrongIntegrate protective intelligence: /strong Leverage threat, geopolitical, security, and environmental indicators to stronginform scenario design /strong, location and third-party risk considerations, and senior stakeholder briefings /lilistrongPartner with the business: /strong Collaborate with business units and functions to strongstrengthen resilience capabilities /strong - including business services, dependencies, recovery strategies, and scenario planning /lilistrongDrive resilience testing: /strong Own the strongend-to-end design, facilitation, and follow-through /strong of resilience testing and scenario exercises, including accountability for remediation actions /lilistrongChallenge impact tolerances: /strong Support and constructively challenge the business in strongdefining and practically applying resilience-related impact tolerances /strong in planning and decision-making /lilistrongLead reporting and insights: /strong Develop and maintain strongresilience dashboards and senior management updates /strong that enable informed, timely decision-making /lilistrongCoordinate regulatory engagement: /strong Ensure high-quality responses, clear narratives, and robust supporting evidence for strongregulatory reviews and internal assessments /strong /lilistrongStrengthen third-party resilience: /strong Support critical supplier considerations, strongconcentration risk management /strong, and ongoing monitoring of third-party resilience /lilistrongAlign with technology teams: /strong Collaborate closely with IT and cyber teams to ensure strongresilience priorities and dependencies are well-integrated /strong /lilistrongSupport incident management: /strong Contribute actively during disruptive events - supporting strongtriage, escalation, coordination, situational awareness /strong, communications, and lessons learned /lilistrongEmbed resilience cross-functionally: /strong Drive collaboration across risk, compliance, operations, and technology to strongmake resilience part of everyday practice /strong /lilistrongMentor and develop others: /strong Provide strongdirection, structure, and guidance /strong to more junior colleagues, fostering a culture of learning and ownership /li /ulbrstrongAbout the Team /strongbrThe Operational Resilience team is a truly global function, with talented colleagues based across Zurich, Hyderabad, Bangalore, New York, Madrid, Bratislava, and London. Together, we lead the implementation and continuous evolution of Operational Resilience at Swiss Re - ensuring the organisation can remain effective and meet its commitments even during disruptions or crises.brWe are a collaborative, forward-thinking team that combines deep expertise with a pragmatic, delivery-focused mindset. As part of the Madrid team, you'll be embedded in a vibrant local hub while contributing to a global agenda that matters. We're looking for an experienced and driven professional to play a key role in shaping and advancing this work across the organisation.brstrongAbout You /strongbrYou are a seasoned resilience professional who brings both the strategic perspective to shape frameworks and the hands-on drive to deliver results. You communicate with clarity and confidence, influence without authority, and take genuine ownership of outcomes. You're comfortable navigating complexity, engaging senior stakeholders, and working across cultures and functions in a fast-paced international environment.brstrongWe are looking for candidates who meet these requirements: /strongbrullistrong6+ years of relevant experience /strong in operational resilience, business continuity, and/or crisis management within complex organisations /lilistrongDemonstrated expertise /strong in developing, enhancing, and challenging policies, standards, procedures, and guidance - with the ability to translate complex concepts into practical, actionable steps for diverse stakeholders /lilistrongStrong understanding of operational resilience frameworks /strong, including critical business services, impact tolerances, and scenario testing methodologies /lilistrongProven experience /strong in designing and facilitating scenario testing or exercises, and driving remediation activities through to completion /lilistrongDemonstrated ability to engage and influence senior stakeholders /strong, providing both strategic support and constructive challenge /li /ulbrstrongThese are additional nice to haves: /strongbrulliExperience in strongfinancial services or similarly regulated industries /strong /liliFamiliarity with strongEuropean regulatory expectations /strong, including DORA /liliExperience with strongthird-party risk management /strong or supplier resilience programmes /liliKnowledge of strongIT or cyber resilience /strong concepts and their intersection with operational resilience /liliExperience with strongdata analytics and reporting tools /strong such as Power BI /liliExperience working in strongAgile or transformation environments /strong /liliExperience strongmentoring colleagues /strong or coordinating small, cross-functional teams /lilistrongAdvanced proficiency in MS Office /strong (Excel, PowerPoint, Word) /lilistrongFluent English /strong communication skills, both written and spoken /li /ulbrFor Spain, the base salary range for this position is between 60,000 EUR and 100,000 EUR for a full-time role.brThe specific salary offered considers:brulliThe requirements, scope, complexity and responsibilities of the role /liliThe applicant's own profile including education/qualifications, expertise, specialisation, skills and experience /li /ulbrIn the situation where you do not meet all the requirements or you significantly exceed these, the offered salary may be below or above the advertised range. In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based annual bonus.brstrongWhy This Role? /strongbrThis is a rare opportunity to work at the centre of a critical and rapidly evolving discipline within a leading global organisation. You'll have the platform to shape how Operational Resilience is understood and embedded across Swiss Re, influence both strategy and day-to-day practice, and collaborate with senior leaders across the business. If you're looking for a role where your expertise genuinely matters - this is it.brstrongOur company has a hybrid work model where the expectation is that you will be in the office at least three days per week. /strongbrstrongAbout Swiss Re /strongbrSwiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.brOur success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.brIf you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.brWe may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.brstrongKeywords: /strongbrstrongReference Code: /strong brOpen HRJob AdvertisementSpainBenefits Iconsfin in overlaybrbMake an impact /bbrStart your career journey with Swiss Re. /p #J-18808-Ljbffr