Call Center Agent (Collections Specialist)
hace 1 día
San Fernando
ppMCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call‑center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. /p h3Position Overview /h3 pWe are looking for a bCollections Specialist /b who thrives in a fast‑paced, goal‑driven environment and is committed to delivering exceptional service while recovering outstanding balances. To apply, you must complete a full application on our careers page, including all screening questions and a brief pre‑employment test. /p h3Key Responsibilities /h3 ul liCustomer Outreach – Initiate inbound and outbound calls to customers with overdue accounts to discuss payment options. /li liAccount Analysis – Review account histories to assess balances, payment status, and reasons for delinquency. /li liNegotiation Resolution – Use empathy and professionalism to negotiate payment arrangements that meet both customer and company needs. /li liPayment Processing – Set up and manage payment plans in accordance with company policies. /li liDocumentation – Maintain accurate records of customer interactions, agreements, and account updates. /li liCompliance – Ensure all collection activities align with federal, state, and company regulations. /li liCustomer Support – Address inquiries, resolve disputes, and provide proactive solutions to prevent future delinquencies. /li liReporting – Generate regular reports on collection efforts and account statuses for management review. /li liContinuous Improvement – Stay informed on industry best practices and participate in ongoing training. /li /ul h3Candidate Qualifications /h3 ul liMust be 18 years or older. /li liHigh school diploma or equivalent required. /li li6+ months of experience in collections, billing, or customer service. /li liStrong understanding of collections and billing procedures. /li liExcellent verbal and written communication skills. /li liProven ability to handle challenging conversations with empathy and professionalism. /li liProficient in CRM systems and collection software. /li liTyping speed of 45+ WPM. /li liDetail‑oriented with strong organizational and problem‑solving skills. /li liGoal‑driven and motivated to meet or exceed performance targets. /li liAbility to multi‑task, manage time effectively, and work independently. /li liTeam‑oriented with a strong customer‑first mindset. /li liComfortable in a dynamic, fast‑paced environment. /li /ul h3Conditions of Employment /h3 ul liMust be authorized to work in the country where the job is based. /li liMust be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. /li liMust be willing to submit to drug screening. Job offers are contingent on drug screening results. /li /ul h3Compensation and Benefits /h3 pThe starting compensation is based on experience. We offer a range of benefits and incentives to support and reward our team members. /p ul liHealth Coverage – HMO plan plus a dependent, with additional coverage for Rank File: ₱100,000 and Supervisors/Managers: ₱120,000. /li liDental Coverage – In‑house dental assistance worth ₱5,000. /li liFree meal during training. /li liCareer growth and learning opportunities. /li liAllowances for rice, clothing, laundry, and meals. /li liPerformance and loyalty bonuses. /li liFrequent workplace disinfection and fogging. /li liOpportunities for growth and promotion. /li liEmployee shuttle services. /li liCompany retreats and off‑site events. /li liIn‑office rewards, raffles, recognition gifts, and treats. /li /ul h3Physical Requirements /h3 pThis role is primarily sedentary in a professional office environment. You will sit, stand, and use a computer and telephone headset for extended periods. Occasional movement within the office, lifting up to 40 pounds, and reaching in all directions may be required. /p h3Reasonable Accommodation /h3 pConsistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee, unless such accommodations would cause undue hardship. /p h3Diversity and Equal Opportunity /h3 pMCI embraces differences and maintains a work environment free from discrimination. Employment is based solely on merit and qualifications. Discrimination or harassment on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws is not tolerated. /p /p #J-18808-Ljbffr
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