84 Best Venta Minorista Jobs in Puerto Real (July 2026)

Customer Care Representative (Retail Sales and Retention)

3 days ago

San Fernando

ppMCI is one of the fastest‑growing technology‑enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries such as healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Their contact centers operate on‑site and remotely, utilizing advanced technology to enhance customer journeys, drive scalability, and reduce costs. /p pMCI is committed to fostering an environment where professionals can build careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, leading organization. /p h3Position Overview /h3 pWe are seeking a highly motivated and experienced Customer Care Representative to join our team. The ideal candidate will have experience in retail sales, inbound sales, and retention skills. This role involves promoting products and services to new and existing customers and retaining current customers through excellent customer service. /p h3Responsibilities /h3 ul liInteract with customers via phone to address inquiries, provide assistance, and resolve concerns promptly and professionally. /li liBuild and maintain positive customer relationships by actively listening and empathizing with their needs. /li liProactively promote and sell products and services to customers, meeting and exceeding sales targets. /li liEducate customers on product features, benefits, and promotions to drive sales. /li liImplement effective retention strategies to ensure customer loyalty and reduce churn. /li liIdentify opportunities to upsell and cross‑sell products or services to existing customers. /li liInvestigate and resolve customer complaints or concerns promptly, ensuring a high level of customer satisfaction. /li liEscalate complex issues to the appropriate departments when necessary. /li liStay up to date with product knowledge and industry trends to provide accurate and valuable information to customers. /li liMaintain accurate and detailed records of customer interactions, sales, and retention efforts. /li liCollaborate with cross‑functional teams, including Sales, Marketing, and Technical Support, to achieve customer‑related goals. /li /ul h3Qualifications /h3 ul liMust be 18 years of age or older. /li liHigh school diploma or equivalent. /li liMinimum 2 years of experience in retail sales and inbound sales. /li liStrong retention skills. /li liProven ability to meet or exceed sales targets. /li liCustomer‑focused mindset with a genuine desire to help and assist customers. /li liProficiency in using customer relationship management (CRM) software is an advantage. /li liExcellent communication and interpersonal skills. /li liAbility to work in a fast‑paced environment and adapt to changing priorities. /li liStrong problem‑solving and multitasking abilities. /li /ul h3Employment Conditions /h3 ul liMust be authorized to work in the country where the job is based. /li liMust be willing to submit up to a Level II background and security investigation with a fingerprint; job offers are contingent on background/security investigation results. /li liMust be willing to submit to drug screening; job offers are contingent on drug screening results. /li /ul h3Compensation and Benefits /h3 pStarting compensation is based on experience. Cash incentives and performance/loyalty bonuses are provided. Primary benefits include: /p ul liHealth insurance coverage (details vary by location). /li liDental coverage, including in‑house dental assistance. /li liMeal allowance during training. /li liAllowances for rice, clothing, laundry, and meals. /li liOpportunities for growth and promotion. /li liCompany shuttle services, retreats, and off‑site events. /li liRecognition gifts and rewards. /li /ul h3Physical Requirements /h3 pThe position operates in a professional office environment. The employee will largely be sedentary and may have to sit or stand for long periods while using a computer and telephone headset. The employee will regularly use a computer and other office equipment (phone, copier, printer). The employee may occasionally need to move around the office, reach in any direction, lift or move objects up to 40 pounds. /p h3Reasonable Accommodation /h3 pConsistent with the Americans With Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations cause undue hardship. Requests for reasonable accommodation are applied to all aspects of employment. /p h3Diversity and Equality /h3 pAll employees are treated with dignity and respect and are admired for their merit and qualifications. MCI maintains a workplace free from discrimination and provides equal opportunity in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline. Qualified applicants with criminal histories are considered in accordance with local and federal requirements. /p /p #J-18808-Ljbffr

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