102 Best teletrabajo Jobs in Llucmajor (July 2026)

Customer Success Specialist (B2B Travel Tech), Hybrid Mallorca

3 days ago

Algaida

pAbout Us: /pbrPor favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.brpHBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products services, while rich data and intelligence seamlessly connect supply and demand worldwide. /ppWe have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. /ppJob Summary /ppWe are looking for a proactive and customer-focused Customer Success Specialist to join our team at Civitfun, Part of HBX Group, to manage and develop a portfolio of strategic clients, including enterprise and high-value accounts. In this role, you will build strong, long-term customer relationships, drive product adoption, improve customer satisfaction, and maximize retention and revenue growth. /ppAs a trusted advisor, you will work closely with customers to ensure they achieve maximum value from Civitfun's solutions while collaborating with internal teams to identify growth opportunities, address customer needs, and contribute to the company's long-term success. This position also serves as an escalation point for customer issues and provides team lead backup support when required. /ppJob Responsibilities /pulliManage and nurture a portfolio of strategic and high-value customer accounts. /liliBuild trusted relationships with key stakeholders to drive customer loyalty, retention, and long-term success. /liliLead customer onboarding, implementation, and adoption activities to ensure a seamless customer experience. /liliProactively identify risks, address customer concerns, and implement retention strategies to minimize churn. /liliProvide timely resolution of customer issues, acting as an escalation point when necessary. /liliMonitor customer engagement and usage trends to deliver data-driven recommendations and best practices. /liliIdentify expansion, cross-sell, and upsell opportunities aligned with customer goals and business needs. /liliGather customer feedback and collaborate with Product, Sales, and other internal teams to improve solutions and customer outcomes. /liliDrive improvements in customer satisfaction metrics, including NPS and retention rates. /liliMaintain accurate account documentation, customer health reports, and success plans. /liliSupport team continuity and performance by sharing knowledge, documenting processes, and providing leadership backup when required. /li /ulpRequired Skillset /pulliExcellent relationship-building and stakeholder management skills. /liliStrong customer-centric mindset with a passion for delivering exceptional customer experiences. /liliAbility to manage multiple enterprise or strategic accounts simultaneously. /liliStrong problem-solving, negotiation, and conflict-resolution abilities. /liliExcellent verbal and written communication skills. /liliAnalytical mindset with the ability to interpret customer data and identify trends. /liliProactive approach to customer engagement and risk management. /liliAbility to collaborate effectively across cross-functional teams. /liliStrong organizational and time-management skills. /liliExperience using CRM and customer success platforms. /li /ulpRequired Experience /pulli3+ years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role. /liliExperience managing enterprise, strategic, or high-value customer accounts. /liliProven track record of improving customer retention, satisfaction, and product adoption. /liliExperience identifying and driving upsell, cross-sell, or account growth opportunities. /liliBackground working in a SaaS, technology, hospitality technology, or software environment is highly desirable. /liliExperience collaborating with Sales, Product, and Support teams to deliver customer outcomes. /liliPrevious experience acting as an escalation point or providing team leadership support is an advantage. /li /ulpJoin us and help create exceptional customer experiences while driving long-term customer success and business growth. /ppAt HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. /ppYou will have the opportunity to work for a company that is going through significant change in becoming the world ́s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. /ppAs well as an attractive benefits package you will be able to work: /pulliWithin an innovative, engaging and multicultural environment. /liliHave the opportunity to build strong and lasting business relationships and friendships from around the world. /liliHave the opportunity in developing your career locally or within one of our beautiful working locations across the globe. xsgfvud /li /ulbrHay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

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