Customer Service Agent – Portuguese, English & Spanish Electric Vehicles Project | Hybrid – Madrid
3 days ago
Coslada
ph3Customer Service Agent – Portuguese, English Spanish Electric Vehicles Project | Hybrid – Madrid • Coslada, Kingdom Of Spain, ES /h3 pJoin Foundever as a Teleoperador/a Technical Customer Support Specialist for an exciting international project in the premium automotive sector. Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos. If you enjoy customer interaction, technical problem-solving, and working in a multilingual environment, this opportunity offers stability, professional growth, and a modern hybrid model in Madrid. /p h3Your Responsibilities /h3 ul liProvide technical customer support via phone and email. /li liHandle Level 1–2 technical incidents and service-related queries. /li liRegister and follow up customer cases using CRM and ticketing systems. /li liDeliver high-quality customer experience in Portuguese, English, and Spanish. /li liEscalate complex cases following internal procedures and quality standards. /li liSupport customers in a professional and solution‑oriented way as a teleoperador/a specialist. /li /ul h3What We Offer /h3 ul liPermanent contract from day one. /li liFull‑time schedule (39 h/week). /li liMonday to Friday shifts between 9:00 and 19:00. /li liHybrid model: 3 days on‑site in Madrid, remote work on Mondays and Fridays. /li liCompetitive salary: 22,000 – 23,000 € gross/year. /li liPaid training during working hours. /li liCareer development opportunities within Foundever. /li liInternational and multicultural work environment. /li /ul h3What We Are Looking For /h3 ul liPortuguese native or bilingual level. /li liAdvanced English and Spanish (C1 or higher). /li liCustomer‑oriented mindset and strong communication skills. /li liInterest in technical support and premium customer experience. /li liAbility to work with digital tools and structured processes. /li liBased in Madrid or willing to relocate. /li /ul h3About Foundever /h3 pFoundever is a global leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world’s most recognized brands. We are committed to diversity, inclusion, equal opportunities, and blind CV recruitment processes. /p /p #J-18808-Ljbffr