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pbAbout Us /b /ppJINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. /ppOur capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. /ppbr/ppbThe Mission Core Scope /b /pulliThe Mission: Take end-to-end operational, financial, and strategic ownership of our brand-new regional Sorting Center in the Madrid area, ensuring an on-time facility launch, high-efficiency parcel processing, and accurate network injection. /liliThe Scope: You will take full accountability for the entire sorting hub layout—including inbound linehaul reception, high-speed automated sorting conveyor belt operations, cross-docking matrix management, and outbound station injection—while maintaining direct alignment with the Madrid Logistics Collective Agreement (Convenio Colectivo). /li /ulpbr/ppbCrucial Expectations Performance Targets /b /ppTo provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months: /pulliHub Commissioning Integration: Successfully execute the launch, equipment testing, and ramp-up of the automated sorting facility within strict deadlines, ensuring 100% regulatory and safety alignment. /liliHourly Throughput Accuracy (SLA): Establish and optimize parcel-per-hour processing speeds across all automated and manual sorting lines, keeping mis-sort rates near zero. /liliNetwork Window Management: Maintain strict cross-docking discipline to ensure zero delay in sorting execution, guaranteeing that outbound trucks depart on schedule to meet downstream last-mile delivery windows. /liliScale Shift Optimization: Architect flexible multi-shift labor schedules capable of scaling instantly to absorb massive volume fluctuations coming from inbound transportation networks. /li /ulpbr/ppbPosition Requirements /b /pulliAutomation MHS Mastery: Strong operational experience working with Automated Material Handling Systems (MHS), automated scanning arrays, and sorting belt software configurations. /liliLanguage Proficiency: Professional fluency in English and Spanish is mandatory to lead local supervisors and coordinate high-level technical metrics with international stakeholders. Knowledge of Mandarin is a highly valued corporate asset. /liliOperational Flexibility: High adaptability regarding working hours and shift adjustments, including night and weekend hub cycles, which are vital to stabilizing a 24/7 cross-docking network launch. /li /ulpbr/ppbDiversity Inclusion /b /ppAt JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. /ppWe are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. /ppReady to Build the Future of Logistics? /ppTake the next step in your career and join one of the world's fastest-growing logistics companies. /ppApply today and help shape the future of intelligent logistics with JD Logistics. /ppbPlease provide your resume in English. /b /p

Fortil is an international engineering and technology consulting group built on an independent model and bringing together more than 2,500 employees. With 30 offices across 14 countries, Fortil fosters entrepreneurial freedom and the development of individual potential. JOB DESCRIPTION The role involves taking end‑to‑end responsibility for developing, validating, and maintaining manufacturing test benches dedicated to the testing of electronic boards and assemblies. The position is embedded in the production and engineering teams and contributes from the earliest specification phases all the way to industrial deployment. Key responsibilities include: Test bench development — Develop production‑ready test benches, including programming, functional testing, JTAG testing, and automated sequences. Technical documentation ownership — Act as owner of all related documents (specification, validation, maintenance) and ensure their continuous update. Debugging tools creation — Develop and propose debugging tools to support production troubleshooting and efficiency. Test coverage analysis — Own the Article/Bundle/Payload test coverage analysis and ensure completeness and relevance. Test strategy definition — Propose a test strategy adapted to each project in collaboration with OPL, TL, and the Test Center. Work instructions preparation — Prepare clear and robust work instructions for production operators. Production support — Provide technical support to production teams when expertise is required. Participation in gates — Participate in board and system gates throughout the product lifecycle. Continuous improvement — Contribute to continuous improvement initiatives with a strong Root Cause Analysis orientation. Operational improvement team — Be part of improvement teams dedicated to operations optimization. Profile requirements: You hold a Master’s degree in science or engineering and have strong experience in manufacturing test engineering applied to electronic boards and industrial environments. You master: Test automation and automated test development Industrial software engineering (machine programming, production tools) Computer skills required for scripting, automation, and debugging Production test methods including functional, programming, and JTAG testing Continuous improvement practices and RCA methodologies Cross‑functional collaboration with production, methods, and engineering teams Fluent in English and in Spanish WHY JOIN US At Fortil, we set up tangible initiatives to support your growth and provide a stimulating work environment: Coaching and support for skills development Technical projects with high added value in demanding sectors (industry, defense, transportation) The opportunity to evolve into senior engineering or software architecture roles A collaborative and international environment A policy dedicated to work-life balance Fortil is committed to equal opportunities. All our roles are open to people with disabilities, without discrimination on the basis of gender, origin, or sexual orientation.

Fortil is an international engineering and technology consulting group built on an independent model and bringing together more than 2,500 employees. With 30 offices across 14 countries, Fortil fosters entrepreneurial freedom and the development of individual potential. JOB DESCRIPTION The role involves taking end‐to‐end responsibility for developing, validating, and maintaining manufacturing test benches dedicated to the testing of electronic boards and assemblies. The position is embedded in the production and engineering teams and contributes from the earliest specification phases all the way to industrial deployment. Key responsibilities include: • Test bench development — Develop production‐ready test benches, including programming, functional testing, JTAG testing, and automated sequences., • Technical documentation ownership — Act as owner of all related documents (specification, validation, maintenance) and ensure their continuous update., • Debugging tools creation — Develop and propose debugging tools to support production troubleshooting and efficiency., • Test coverage analysis — Own the Article/Bundle/Payload test coverage analysis and ensure completeness and relevance., • Test strategy definition — Propose a test strategy adapted to each project in collaboration with OPL, TL, and the Test Center., • Work instructions preparation — Prepare clear and robust work instructions for production operators., • Production support — Provide technical support to production teams when expertise is required., • Participation in gates — Participate in board and system gates throughout the product lifecycle., • Continuous improvement — Contribute to continuous improvement initiatives with a strong Root Cause Analysis orientation., • Operational improvement team — Be part of improvement teams dedicated to operations optimization. Profile requirements: You hold a Master's degree in science or engineering and have strong experience in manufacturing test engineering applied to electronic boards and industrial environments. You master: • Test automation and automated test development, • Industrial software engineering (machine programming, production tools), • Computer skills required for scripting, automation, and debugging, • Production test methods including functional, programming, and JTAG testing, • Continuous improvement practices and RCA methodologies, • Cross‐functional collaboration with production, methods, and engineering teams, • Fluent in English and in Spanish WHY JOIN US At Fortil, we set up tangible initiatives to support your growth and provide a stimulating work environment: • Coaching and support for skills development, • Technical projects with high added value in demanding sectors (industry, defense, transportation), • The opportunity to evolve into senior engineering or software architecture roles, • A collaborative and international environment, • A policy dedicated to work-life balance Fortil is committed to equal opportunities. All our roles are open to people with disabilities, without discrimination on the basis of gender, origin, or sexual orientation.

At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. We’re a team of 800+ employees, working remotely across 28 countries. Our flagship products include: Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture. ¡Inscríbase sin demora! Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV. As a Sr. Customer Success Manager at Appfire, you will own and strategically grow our high-value, enterprise customer relationships. Your mission is to drive long term customer value through expansion, retention, and migration support ensuring customers maximize their investment in Appfire’s solutions. In this role, you will act as a trusted advisor, revenue driver, and advocate, leveraging deep account mapping, cross-sell/upsell strategies, and strong customer relationships to accelerate ARR growth. This is a high-impact individual contributor role that requires a strategic mindset, strong commercial acumen, and the ability to collaborate cross-functionally to drive measurable business outcomes. As we continue to build strong, sustainable relationships with our enterprise customers, the Customer Success Manager will be responsible for growing and managing a strategic book of business. With a focus on driving long-term value for both our customers and Appfire, you will leverage your expertise in account mapping, cross-sell/upsell strategies, and customer advocacy to accelerate ARR growth. This role is key to ensuring that large enterprise accounts not only experience exceptional outcomes with our products but also recognize the full potential of the Appfire ecosystem to solve their evolving needs. What you’ll do: Own and manage a portfolio of ~70 high-value enterprise accounts, identifying and executing opportunities to increase ARR and drive strategic expansion. Develop and execute account plans, leveraging deep account mapping to align customer needs with Appfire’s product ecosystem. Lead value-driven migration and expansion conversations, proactively identifying cross-sell and upsell opportunities across Appfire’s suite of solutions. Engage at executive and stakeholder levels, influencing decision-makers and securing long-term commitments to Appfire’s offerings. Customer Advocacy & Success Execution Build relationships to become a strategic advisor to customers, ensuring they achieve key business outcomes using Appfire solutions. Drive retention and mitigate churn risks, leveraging proactive engagement strategies and data insights. Guide customers through major transitions, including Data Center to Cloud migrations, maximizing adoption and reducing friction while working cross functionally. Own escalation management, working closely with leadership, support, product, and engineering teams to resolve complex issues. Role model elite Customer Success practices and enable the team to learn and grow their skills. Cross-Functional Collaboration & GTM Alignment Leverage Appfire’s partner ecosystem, working with channel partners to drive joint success and extend customer reach. Influence Appfire’s strategic priorities, capturing and sharing customer insights to align Appfire’s innovation with market needs. Data-Driven Execution & Operational Excellence Track, measure, and report NRR, ARR, growth, and customer adoption trends. Use analytics and CRM tools (Salesforce, Sigma, etc.) to drive data-backed decision-making and forecasting. Continuously optimize customer engagement strategies to maximize impact and record progress in Playbooks and written processes. Skills and experience you’ll need to succeed: Minimum 5+ years of experience in enterprise customer success, account management, or sales in a SaaS environment with channel sales exposure. Experience with account mapping & strategic growth planning for Fortune 500 and enterprise customers. Strong understanding of SaaS metrics (NRR, CLTV, churn mitigation) and how to influence them. Proven ability to drive expansion, increase ARR, and manage complex enterprise customer relationships. Ability to navigate complex technical requirements and solution delivery through strong project management skills. Familiarity with partner-led GTM models and the ability to leverage partners to support customer success and expand product offerings. Experience with forecasting revenue, tracking key performance metrics, and aligning customer success strategies to revenue growth targets. Proficient in CRM tools (Salesforce) and using data analytics to inform strategy and decision-making. Strong collaborator with the ability to manage multiple initiatives simultaneously, engaging effectively with internal and external teams to deliver results. Bonus: Experience working with large enterprise customers in the Atlassian ecosystem or similar environments. • Business fluency in at least one of the following is preferred: German, Spanish, French or Polish. Benefits Equity Units Plan Eligible for company equity, fostering ownership and connection to Appfire’s growth. Paid Time Off (PTO) 25 days annual leave (Jan–Dec) + Spanish public holidays. Carry over up to 10 unused days (use by Dec 31). Reduced summer hours. Flexible bank holidays (swap one public holiday). Training & Personal Development Access to Appfire University — a custom, on-demand learning platform to support continuous development. Private Health Insurance (IMQ / Adeslas) Fully covered employee plan. Option to add family members at a discounted payroll-deducted rate. Sick Leave Compensation Salary gap covered during sick leave per PTO policy so you can focus on recovery. Work From Home Stipend €50/month to support home office expenses. Sport Allowance €400 gross per year reimbursement for fitness or outdoor activities. Paid Volunteer Days (Appfire Town) Fully paid days to support local communities through our CSR program. Remote-First with Optional Office Access (Bilbao) Work fully remote within Spain, with optional access to the Bilbao office. xcskxlj Market Recognition Appfire has been consistently recognized for company growth, culture, corporate social responsibility, and product excellence and has been included among the Deloitte Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work, and Inc. 5000. Learn more about our accomplishments, which would not be possible without our team members, partners, and customers: Employer Opportunity (EEO) Appfire is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable law. Our commitment extends to all employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and termination. #J-18808-Ljbffr

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR's expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Customer satisfaction (CSAT) score., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering:, • Brand standards and service etiquette, • Product knowledge and vehicle features, • CRM system operation and work order management, • Customer service skills and complaint handling techniques, • Develop and implement ongoing training programs to enhance team capabilities., • Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software., • Advanced proficiency in MS Office (Excel, Word, PowerPoint).

About Us JINGDONG Logistics (JD Logistics) is the logistics arm of and one of the worlds leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.Aunque la experiencia profesional y las cualificaciones son clave para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.The Mission & Core ScopeThe Mission: Take end-to-end operational, financial, and strategic ownership of our brand-new regional Sorting Center in the Madrid area, ensuring an on-time facility launch, high-efficiency parcel processing, and accurate network injection.The Scope: You will take full accountability for the entire sorting hub layout—including inbound linehaul reception, high-speed automated sorting conveyor belt operations, cross-docking matrix management, and outbound station injection—while maintaining direct alignment with the Madrid Logistics Collective Agreement (Convenio Colectivo).Crucial Expectations & Performance TargetsTo provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:Hub Commissioning & Integration: Successfully execute the launch, equipment testing, and ramp-up of the automated sorting facility within strict deadlines, ensuring 100% regulatory and safety alignment.Hourly Throughput & Accuracy (SLA): Establish and optimize parcel-per-hour processing speeds across all automated and manual sorting lines, keeping mis-sort rates near zero.Network Window Management: Maintain strict cross-docking discipline to ensure zero delay in sorting execution, guaranteeing that outbound trucks depart on schedule to meet downstream last-mile delivery windows.Scale & Shift Optimization: Architect flexible multi-shift labor schedules capable of scaling instantly to absorb massive volume fluctuations coming from inbound transportation networks.Position RequirementsAutomation & MHS Mastery: Strong operational experience working with Automated Material Handling Systems (MHS), automated scanning arrays, and sorting belt software configurations.Language Proficiency: Professional fluency in English and Spanish is mandatory to lead local supervisors and coordinate high-level technical metrics with international stakeholders. Knowledge of Mandarin is a highly valued corporate asset.Operational Flexibility: High adaptability regarding working hours and shift adjustments, including night and weekend hub cycles, which are vital to stabilizing a 24/7 cross-docking network launch.Diversity & InclusionAt JD Logistics, we are committed to building an inclusive workplace where everyone can thrive.We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.Ready to Build the Future of Logistics?Take the next step in your career and join one of the worlds fastest-growing logistics companies.Apply today and help shape the future of intelligent logistics with JD Logistics. xhfqzwm Please provide your resume in English.

ph3Job Description Summary /h3 pThis position will be responsible for executing Protection and Control Engineering and Consulting services in Transmission, Distribution and Industrial markets. Reporting through the Grid Automation Global Engineering and Consulting Center of Excellence manager, the Power System Protection and Control Engineer will be part of the global Center of Excellence (CoE) team. Activities will include designing, programming, testing and commissioning protection and control related applications for power system design and substation automation projects. /p h3Roles and Responsibilities /h3 ul liResponsible for the execution of Engineering and Consulting Services Projects inside the Engineering Consulting CoE. This includes schedule, customer communication, scope of work, budget, and quality. /li liResponsible for leading the development of a project technical scope of work and engineering effort estimations. Lead customer and regional engagements to define customer requirements and develop innovative solutions. /li liExecute engineering studies and analysis across the transmission, distribution, and industrial segments, such as: short circuit, load flow, arc-flash studies, protective device coordination studies. /li liPerform advanced power system studies and analysis such as reliability studies, feasibility studies, power quality, harmonic studies, harmonic mitigation studies, motor starting, power factor correction, transient stability studies, grid code compliance studies, etc. /li liDesign and testing of customized PC solutions (both in house and at customer installations) to meet user specifications requirements. /li liCreate complex relay setting files to include programming of Protection and Control Elements, Complex control Logic and Communications settings for GE and third‑party protective relays. /li liLead the development and design of advanced protection solutions. /li liDevelop test setups, test plans, and test case (including wiring diagrams and configurations of relays and controllers). /li liPerform in Factory Acceptance Testing (FAT) including Hardware‑In‑the‑Loop (HIL) tests using real‑time digital simulators. /li liPrepare test reports, project reports, and project deliverables. /li liAnalyze and troubleshoot field cases involving GE or third‑party relays. /li liParticipate in preparation of technical papers to be presented at conferences and other venues. /li liParticipate in business development activities to grow services, including writing and presenting technical papers and delivering customer presentations. /li liConduct trainings to regional operation teams on engineering and consulting activities. /li liAssist software tool development to automate the engineering process internally and externally with key utility partners. /li /ul h3Required Qualifications /h3 ul liB.S (Masters or higher is preferred) in Electrical, Computer or Power Systems Engineering with very good understanding of power system applications and analysis. /li liMinimum (5) years of experience in protection, control, and automation applications. /li liExcellent understanding of power systems phenomena in transmission distribution systems. /li liUnderstanding of power system protection relays, automation, control and communication protocols. /li liEthical and professional business manner in interaction with team members and customers. /li liCustomer focused; open to accept new challenges and share ideas. /li liTechnical skills to execute projects, identify opportunities and write SOW proposals. /li liStrong learning skills, demonstrate collaborative style and Customer focused. /li liWillingness and ability to work across time zones to support global customers if required. /li /ul h3Desired Characteristics /h3 ul liExperienced in study software and power system tools such as PSCAD, PSSE, Power Factory, ASPEN, CAPE for automating the power system study process. /li liUnderstand of communication system protocols and architectures in electric power industry (IEC61850, DNP, Modbus, etc.). /li liExperience with RTDS or Opal Simulation Platforms. /li liFlexibility to work in a multi‑customer environment and to adapt to requests/comments made in the course of execution. /li liExperience with transmission, distribution, and smart grid standards. /li liStrong communication skills including technical writing and presentations. /li liKnowledge or field experience with system commissioning and testing including Doble / Omicron test equipment or similar. /li liExperience with advanced automation solutions such as microgrids and remedial action schemes. /li /ul h3Additional Information /h3 pRelocation Assistance Provided: No /p h3Seniority level /h3 ul liMid‑Senior level /li /ul h3Employment type /h3 ul liFull‑time /li /ul h3Job function /h3 ul liInformation Technology /li /ul h3Industries /h3 ul liElectric Power Generation /li /ul /p #J-18808-Ljbffr

pAVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR's expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. /pbr /Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes.br /pWhat you will do: /pp1. Daily Operations Monitoring KPI Management /pulliSupervise daily operations of in-house or outsourced call center teams. /liliTrack and report on core operational KPIs including: /liliCall answer rate and abandonment rate. /liliAverage speed of answer (ASA) and average handling time (AHT). /liliWork order closure rate and first contact resolution (FCR). /liliCustomer satisfaction (CSAT) score. /liliGenerate daily, weekly and monthly operational performance reports. /liliIdentify operational bottlenecks and implement process improvements to meet requirements. /li /ulp2. Service Quality Assurance Standard Compliance /pulliConduct regular quality audits through call recording monitoring, customer follow-up calls and work order review. /liliProvide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques. /liliAnalyze quality trends and identify training needs for the team. /liliEnsure all customer interactions comply with brand standards, company policies and local regulatory requirements. /liliDrive continuous improvement in service quality and customer experience. /li /ulp3. Escalated Complaint Resolution Crisis Management /pulliServe as the primary escalation point for complex customer complaints and emergency service incidents. /liliCoordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours. /liliConduct root cause analysis for high-impact customer complaints and implement preventive measures. /liliMaintain detailed records of escalated cases and track resolution progress until closure. /li /ulp4. Knowledge Base Management Information Synchronization /pulliCollaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base. /liliUpdate and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures. /liliEnsure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. /li /ulp5. Training Performance Management /pulliDesign and deliver comprehensive onboarding training programs for new call center employees covering: /liliBrand standards and service etiquette /liliProduct knowledge and vehicle features /liliCRM system operation and work order management /liliCustomer service skills and complaint handling techniques /liliDevelop and implement ongoing training programs to enhance team capabilities. /liliDesign and execute performance-based incentive schemes to motivate the team. /li /ulpWhat you will bring: /pulliBachelor's degree in Business Administration, Communications or related field. /liliMinimum 2-3 years of experience in call center operations, customer service or CRM management. /liliProven experience in KPI monitoring and service quality management. /liliProficiency in both English and Spanish. /liliStrong problem-solving skills and ability to handle high-pressure situations. /liliExperience with CRM systems (Salesforce, Dynamics or similar) and call center software. xhfqzwm /liliAdvanced proficiency in MS Office (Excel, Word, PowerPoint). /li /ul

Madrid, Barcelona or Bilbao Spain (On-Site) 75% travel requirement within Spain Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción. Thermal Works LLC has an exciting opportunity for a Field Service Technician to join our team, working directly with the Thermal Works team as well as local contractors, focusing on Startup/Commissioning and Service for all Thermal Works equipment. We are looking for someone who is a detail-oriented individual that is goal oriented with a foundational knowledge in HVAC. This individual should have good written and verbal communication skills. The Field Service Technician needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. The right person can work equally as well independently as with a team. Thermal Works values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate. Thermal Works solutions are sustainable and cutting‑edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable, and self‑motivated. We seek ultra‑creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. Thermal Works is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet. Thermal Works is looking for someone to join our team to help us move the needle towards sustainable change. Are you ready to join the journey? Key Responsibilities • Participate in a comprehensive training program at Thermal Works’ U.S. headquarters., • Manage Preventive Maintenance and Service schedules., • Perform on‑site quality Control for the installation of Thermal Works products., • Perform all preventative maintenance and service needs for clients., • Be available to take emergency issues when on call., • Monitor service software closely to ensure services are met on a timely schedule., • Collaboration with different departments within the company for product development and improvement., • Provide technical support for troubleshooting and repair of thermal works equipment., • 75% travel requirement within Spain. Skills & Requirements • F‑Gas Category I Certification (in accordance with EC Regulation No. 517/2014) is required for handling fluorinated gases., • 3–5 years of hands‑on experience in mechanical systems for mission‑critical infrastructure, including data centers, healthcare, or industrial facilities., • Must have experience with chillers and CRAH (Computer Room Air Handler) units, encompassing installation, commissioning, preventive maintenance, and troubleshooting., • Familiarity with EU safety standards, pressure equipment directives (PED), and EN 378 refrigeration safety norms., • Capable of performing diagnostics, repairs, and system optimizations in live environments. Specific Skills / Abilities • Baseline circuit analysis and troubleshooting of electrical components., • Knowledge of hydronic systems., • Ability to effectively troubleshoot HVAC systems., • Understand refrigeration theory as well as hands‑on applied sciences., • Good written and verbal communication skills with an emphasis on customer service., • Fluent in English and Spanish (additional European languages are a strong plus)., • Ability to read drawings at a basic level., • Able to lift up to 50 lbs. continuously throughout the day. Great Place to Work A fast‑paced, entrepreneurial culture focused on innovation. A flexible, autonomous work environment. A culture of respect, learning, and excellence. Experienced, highly talented experts as team peers. Growth and travel opportunities. A team of change‑makers having a significant impact on people and the planet. About Our Parent Company Endeavour is the main hub—a self‑sustaining incubation platform for innovation—within a larger ecosystem focused on sustainable infrastructure. It provides the space, time, and all necessary resources to take advanced technologies from ideation through development to launch. Every day we are helping innovators to develop and launch global solutions to tackle global challenges, which is no easy task. Our teams work extremely hard because we all believe in Endeavour’s mission: to guarantee clean water and renewable energy to everyone, everywhere. We are working hard to decentralize infrastructure and deploy innovative energy, water, and waste treatment solutions that are more sustainable and more profitable than those currently in existence. Our team of passionate change‑makers want to leave the world better than the way we found it. Endeavour prides itself on hiring talented, highly motivated people because that’s what our mission requires. There is a strong sense of camaraderie between good‑natured people who bring their A‑game to work, every day, to make a difference. To work at Endeavour is to know that you are part of something special—something bigger than yourself. Today, we’re deploying solutions that are immediately scalable and profitable, including EV charging, data center cooling, and waste to fuel systems. As we look to the future, Endeavour intends to remain at the forefront of innovation, taking on grander challenges based on the needs of our clients and of local economies. xcskxlj We hope that our Sustainable Habitat for Innovation towards a Purpose (SHIP) will be a model that inspires people and businesses to join the journey so that together we can combine the best of what technology and the natural world can offer to ensure a regenerative/sustainable world for generations to come. Position Details • Position: Field Service Technician, • Full‑time or Part‑Time: Full‑time, • Reports to: Field Deployment and Commissioning Manager, • Location: Madrid, Barcelona or Bilbao Spain (On‑Site) 75% travel requirement within Spain #J-18808-Ljbffr

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management Supervise daily operations of in-house or outsourced call center teams. Track and report on core operational KPIs including: Call answer rate and abandonment rate. Average speed of answer (ASA) and average handling time (AHT). Work order closure rate and first contact resolution (FCR). Customer satisfaction (CSAT) score. Generate daily, weekly and monthly operational performance reports. Identify operational bottlenecks and implement process improvements to meet requirements. 2. Service Quality Assurance & Standard Compliance Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review. Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques. Analyze quality trends and identify training needs for the team. Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements. Drive continuous improvement in service quality and customer experience. 3. Escalated Complaint Resolution & Crisis Management Serve as the primary escalation point for complex customer complaints and emergency service incidents. Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours. Conduct root cause analysis for high-impact customer complaints and implement preventive measures. Maintain detailed records of escalated cases and track resolution progress until closure. 4. Knowledge Base Management & Information Synchronization Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base. Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures. Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 5. Training & Performance Management Design and deliver comprehensive onboarding training programs for new call center employees covering: Brand standards and service etiquette Product knowledge and vehicle features CRM system operation and work order management Customer service skills and complaint handling techniques Develop and implement ongoing training programs to enhance team capabilities. Design and execute performance-based incentive schemes to motivate the team. What you will bring: Bachelor's degree in Business Administration, Communications or related field. Minimum 2-3 years of experience in call center operations, customer service or CRM management. Proven experience in KPI monitoring and service quality management. Proficiency in both English and Spanish. Strong problem-solving skills and ability to handle high-pressure situations. Experience with CRM systems (Salesforce, Dynamics or similar) and call center software. Advanced proficiency in MS Office (Excel, Word, Power Point).

pAre you experienced in technical Translations? Are you open to work on site, in Madrid? Take a look! /ppbr/ppbORTEC ENGINEERING /b is the engineering subsidiary of ORTEC GROUP. We are an European leader in engineering, linguistics, risk and project management. The ORTEC branch in Spain is specialized in Engineering services, maintenance engineering, integrated logistics support, supportability, reliability and maintainability engineering and technical translations. Our team is in charge of developing engineering studies for the creation, update or optimization of aircraft Maintenance Programs, using specific methodologies, for different customers - main European aircraft manufacturers or vendors. /ppbr/ppOur Linguistics Department is looking for bFreelance or Staff employee /b technical translators specialized in, and with demonstrate experience in, translating documents from French to German (FRàGE) to reinforce our in-house translations teams in our production center in Madrid. /ppbr/ppWe are looking for translators with experience in technical translation, from bFRENCH /b to bGERMAN /b and vice versa, and technical documentation like aircraft maintenance manuals, industrial installations instructions, ground vehicles maintenance or other similar technical language- related translations. /ppbr/ppbJOB DESCRIPTION /b /ppYou will be mainly involved in: /ppAnalysis of source documentation authored in French or German, in collaboration and close contact with our technical authors. /ppTranslation from French to German and from German to French. /ppManagement of translation memories in automatic translations software (TRADOS). /ppCross-check processes in accordance with our Quality Assurance processes. /ppbr/ppbPROFILE /b /ppWe are looking for candidates whose profile matches the following characteristics: /ppTranslation or Interpretation studies /ppExperience in translations of technical texts from Spanish and English into German or French /ppExperience in the translation of technical texts from other languages, such as English. /ppKnowledge in Simplified Technical English (STE) standard /ppExperience in maintenance manuals and / or real maintenance experience. Systems or structures general knowledge, systems operation, structural repairs, data sheets or other technical domains. /ppUse of translations software e.g. TRADOS STUDIO /ppXML / SGML authoring experience /ppExpert in Microsoft Office /ppGood organizational skills /ppAbility to focus on priorities and deliver on time to agreed standards /ppService-oriented attitude /ppExcellent oral and written communication skills in the different languages. /ppbr/ppAnd a strong team spirit! If you match these skills, you are located in Spain and want to work as in-house translator in our offices in Madrid, don't hesitate to apply for this job offer. /ppbr/ppAt Ortec Engineering we are proud to consider Diversity and Inclusion as essential elements in everything we do. We are committed to our Equal Employment Opportunity policy without regard to race, color, ethnicity, gender, age, sexual orientation, gender identity, religion, or disability. /ppNote: Through your active application in this Selection Process via LinkedIn, you authorize the processing and use of your personal data, including your LinkedIn profile, in accordance with the ORTEC GROUP DATA PROTECTION POLICY available at /p

Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service. Our fully remote, round-the-clock management frees businesses from supervision hassles, setting new benchmarks in data center solutions. We’re seeking skilled Freelance Data Center Technicians to join our growing team. If you have expertise in data center operations and want flexible work, we’d love to hear from you.Job OverviewAs a Freelance Data Center Technician,you will play a key role in delivering on-demand support to our global data centers. Your responsibilities will include hardware installation, troubleshooting complex issues, and managing network operations, ensuring optimal performance and reliability. We’re looking for someone with deep expertise in data center equipment and software who can work independently while collaborating with remote teams. In this role, you’ll be essential to maintaining smooth, secure, and efficient data center operations, contributing to our high standards of service excellence.Key ResponsibilitiesInstall, configure, and maintain servers, networking equipment, and other hardware to ensure optimal performance and maximum uptime, facilitating seamless operations within the data center.Monitor data center operations both remotely and on-site, quickly diagnosing and resolving hardware, software, and connectivity issues to minimize downtime and maintain service nfigure, manage, and troubleshoot networking devices, including Cisco and Juniper routers, switches, and firewalls, to ensure secure and efficient network operations that align with organizational standards.Manage and troubleshoot both Linux and Windows-based systems, performing essential updates, patches, and security enhancements to keep systems secure and up-to-date.Document all installations, repairs, maintenance tasks, and system performance, providing comprehensive reports to the remote management team to ensure transparency and accountability in operations.Implement and maintain security protocols to protect the integrity of the data center infrastructure, ensuring compliance with industry standards and best practices for data llaborate with remote IT teams, vendors, and stakeholders to enhance data center operations, actively participating in the planning and execution of projects that drive efficiency and innovation.What We OfferFlexibility: Work around your existing freelance or permanent job. You choose the tickets you want to pick up, with no minimum hour commitment.Professional Environment: Join a professional work environment where you can reconnect with the practical side of petitive Compensation: We offer competitive rewards for your compensation and efforts.Growth Opportunities: Work with compelling clients and seize opportunities to grow in your field.Data center or IT infrastructure experienceServer hardware and networking knowledgeReliable and professional with strong communicationProximity to local data center facilitiesFlexible schedule for on-call/emergency work

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta oportunidad a continuación. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure., • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering:, • Brand standards and service etiquette, • Product knowledge and vehicle features, • CRM system operation and work order management, • Customer service skills and complaint handling techniques, • Develop and implement ongoing training programs to enhance team capabilities., • Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software. xcskxlj, • Advanced proficiency in MS Office (Excel, Word, PowerPoint). #J-18808-Ljbffr

Are you experienced in technical Translations? Are you open to work on site, in Madrid? Take a look! ORTEC ENGINEERING is the engineering subsidiary of ORTEC GROUP. We are an European leader in engineering, linguistics, risk and project management. The ORTEC branch in Spain is specialized in Engineering services, maintenance engineering, integrated logistics support, supportability, reliability and maintainability engineering and technical translations. Our team is in charge of developing engineering studies for the creation, update or optimization of aircraft Maintenance Programs, using specific methodologies, for different customers - main European aircraft manufacturers or vendors. Our Linguistics Department is looking for Freelance or Staff employee technical translators specialized in, and with demonstrate experience in, translating documents from French to German (FRàGE) to reinforce our in-house translations teams in our production center in Madrid. We are looking for translators with experience in technical translation, from FRENCH to GERMAN and vice versa, and technical documentation like aircraft maintenance manuals, industrial installations instructions, ground vehicles maintenance or other similar technical language- related translations. JOB DESCRIPTION You will be mainly involved in: Analysis of source documentation authored in French or German, in collaboration and close contact with our technical authors. Translation from French to German and from German to French. Management of translation memories in automatic translations software (TRADOS). Cross-check processes in accordance with our Quality Assurance processes. PROFILE We are looking for candidates whose profile matches the following characteristics: Translation or Interpretation studies Experience in translations of technical texts from Spanish and English into German or French Experience in the translation of technical texts from other languages, such as English. Knowledge in Simplified Technical English (STE) standard Experience in maintenance manuals and / or real maintenance experience. Systems or structures general knowledge, systems operation, structural repairs, data sheets or other technical domains. Use of translations software e.G. TRADOS STUDIO XML / SGML authoring experience Expert in Microsoft Office Good organizational skills Ability to focus on priorities and deliver on time to agreed standards Service-oriented attitude Excellent oral and written communication skills in the different languages. And a strong team spirit! If you match these skills, you are located in Spain and want to work as in-house translator in our offices in Madrid, don't hesitate to apply for this job offer. At Ortec Engineering we are proud to consider Diversity and Inclusion as essential elements in everything we do. We are committed to our Equal Employment Opportunity policy without regard to race, color, ethnicity, gender, age, sexual orientation, gender identity, religion, or disability. Note: Through your active application in this Selection Process via Linked In, you authorize the processing and use of your personal data, including your Linked In profile, in accordance with the ORTEC GROUP DATA PROTECTION POLICY available at

We are Bystronic, a global technology company in the metal industry. We are looking for people who support us in creating innovative solutions that drive our business forward. Our focus is on automating the complete material and data flow across the laser cutting and bending value chain. Asegúrese de leer detenidamente la información sobre esta oportunidad antes de presentar su candidatura. In a nutshell On our journey to become the benchmark in software engineering for the sheet metal industry, we are seeking a Software Support Consultant. What drives this department An environment where teamwork, generosity, and ambition play a key role in developing systems capable of providing agility and acceleration to industrial manufacturing. What you will do As a part of the Software Support team, you will work cooperating closely with other support teams performing the following tasks: • Provide L1 -L2 technical customer support for CAD/CAM, MES, and data analytics applications used in sheet metal processing., • Diagnose and resolve software issues reported by customers via phone, email, or ticketing system., • Escalate complex issues to 2nd level support team, internal development or engineering teams, ensuring clear documentation., • Install, configure, and update software applications on customer systems., • Cooperate with technology support teams to diagnose and resolve issues related to our advanced manufacturing systems., • Provide remote or on‑site training when required. What you need to succeed • Technical background: Computer Science, Industrial / Mechanical / Telecommunication Engineering or similar technical background., • 1+ years’ experience in software support or technical customer service., • Proficiency in English. Dutch knowledge is a plus., • Experience with CAD/CAM software, MES and ERP applications., • When needed, travel to subsidiaries or customer on-site locations to lead and direct upgrades, training, meetings and presentations. What’s in it for you • Permanent contract., • The opportunity to create a real impact on the sheet metal industry businesses facing complex scenarios and solving critical problem-space., • Multidisciplinary teams with a variety of skills, perspectives, and backgrounds working in small tribes using agile methodologies., • Individual learning & development programs, including language courses, Microsoft certifications, and participation in technical conferences., • Salary and benefits aligned with the market and your experience. People power our purpose Imagine working in an environment that helps take the company to the next level, where your passion, values, and skills truly matter. At Bystronic, this can become your reality. Our people are the advantage that fuels and sustains our ambitions and long-term success. Together, we have created a culture where employees are the center, inspiring us to make decisions that best serve and align with our purpose. xcskxlj Interested? Does this versatile challenge appeal to you? Then we look forward to meeting you! You can submit your application at #J-18808-Ljbffr

ppReboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future‑proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service. Our fully remote, round‑the‑clock management frees businesses from supervision hassles, setting new benchmarks in data center solutions. We’re seeking skilled Freelance Data Center Technicians to join our growing team. If you have expertise in data center operations and want flexible work, we’d love to hear from you. /p h3Job Overview /h3 pAs a Freelance Data Center Technician, you will play a key role in delivering on‑demand support to our global data centers. Your responsibilities will include hardware installation, troubleshooting complex issues, and managing network operations, ensuring optimal performance and reliability. We’re looking for someone with deep expertise in data center equipment and software who can work independently while collaborating with remote teams. In this role, you’ll be essential to maintaining smooth, secure, and efficient data center operations, contributing to our high standards of service excellence. /p h3Key Responsibilities /h3 ul liInstall, configure, and maintain servers, networking equipment, and other hardware to ensure optimal performance and maximum uptime, facilitating seamless operations within the data center. /li liMonitor data center operations both remotely and on‑site, quickly diagnosing and resolving hardware, software, and connectivity issues to minimize downtime and maintain service reliability. /li liConfigure, manage, and troubleshoot networking devices, including Cisco and Juniper routers, switches, and firewalls, to ensure secure and efficient network operations that align with organizational standards. /li liManage and troubleshoot both Linux and Windows‑based systems, performing essential updates, patches, and security enhancements to keep systems secure and up‑to‑date. /li liDocument all installations, repairs, maintenance tasks, and system performance, providing comprehensive reports to the remote management team to ensure transparency and accountability in operations. /li liImplement and maintain security protocols to protect the integrity of the data center infrastructure, ensuring compliance with industry standards and best practices for data security. /li liCollaborate with remote IT teams, vendors, and stakeholders to enhance data center operations, actively participating in the planning and execution of projects that drive efficiency and innovation. /li /ul h3What We Offer /h3 ul liFlexibility: Work around your existing freelance or permanent job. You choose the tickets you want to pick up, with no minimum hour commitment. /li liProfessional Environment: Join a professional work environment where you can reconnect with the practical side of IT. /li liCompetitive Compensation: We offer competitive rewards for your compensation and efforts. /li liGrowth Opportunities: Work with compelling clients and seize opportunities to grow in your field. /li liData center or IT infrastructure experience /li liServer hardware and networking knowledge /li liReliable and professional with strong communication /li liProximity to local data center facilities /li liFlexible schedule for on‑call/emergency work /li /ul /p #J-18808-Ljbffr

About Us ¿No sabe con seguridad qué habilidades necesitará para esta oportunidad? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato. JINGDONG Logistics (JD Logistics) is the logistics arm of and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. The Mission & Core Scope • The Mission: Take end-to-end operational, financial, and strategic ownership of our brand-new regional Sorting Center in the Madrid area, ensuring an on-time facility launch, high-efficiency parcel processing, and accurate network injection., • The Scope: You will take full accountability for the entire sorting hub layout—including inbound linehaul reception, high-speed automated sorting conveyor belt operations, cross-docking matrix management, and outbound station injection—while maintaining direct alignment with the Madrid Logistics Collective Agreement (Convenio Colectivo). Crucial Expectations & Performance Targets To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months: • Hub Commissioning & Integration: Successfully execute the launch, equipment testing, and ramp-up of the automated sorting facility within strict deadlines, ensuring 100% regulatory and safety alignment., • Hourly Throughput & Accuracy (SLA): Establish and optimize parcel-per-hour processing speeds across all automated and manual sorting lines, keeping mis-sort rates near zero., • Network Window Management: Maintain strict cross-docking discipline to ensure zero delay in sorting execution, guaranteeing that outbound trucks depart on schedule to meet downstream last-mile delivery windows., • Scale & Shift Optimization: Architect flexible multi-shift labor schedules capable of scaling instantly to absorb massive volume fluctuations coming from inbound transportation networks. Position Requirements • Automation & MHS Mastery: Strong operational experience working with Automated Material Handling Systems (MHS), automated scanning arrays, and sorting belt software configurations., • Language Proficiency: Professional fluency in English and Spanish is mandatory to lead local supervisors and coordinate high-level technical metrics with international stakeholders. Knowledge of Mandarin is a highly valued corporate asset., • Operational Flexibility: High adaptability regarding working hours and shift adjustments, including night and weekend hub cycles, which are vital to stabilizing a 24/7 cross-docking network launch. Diversity & Inclusion At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. Ready to Build the Future of Logistics? Take the next step in your career and join one of the world's fastest-growing logistics companies. Apply today and help shape the future of intelligent logistics with JD Logistics. xcskxlj Please provide your resume in English.

About Us JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. The Mission & Core Scope • The Mission: Take end-to-end operational, financial, and strategic ownership of our brand-new regional Sorting Center in the Madrid area, ensuring an on-time facility launch, high-efficiency parcel processing, and accurate network injection., • The Scope: You will take full accountability for the entire sorting hub layout—including inbound linehaul reception, high-speed automated sorting conveyor belt operations, cross-docking matrix management, and outbound station injection—while maintaining direct alignment with the Madrid Logistics Collective Agreement (Convenio Colectivo). Crucial Expectations & Performance Targets To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months: • Hub Commissioning & Integration: Successfully execute the launch, equipment testing, and ramp-up of the automated sorting facility within strict deadlines, ensuring 100% regulatory and safety alignment., • Hourly Throughput & Accuracy (SLA): Establish and optimize parcel-per-hour processing speeds across all automated and manual sorting lines, keeping mis-sort rates near zero., • Network Window Management: Maintain strict cross-docking discipline to ensure zero delay in sorting execution, guaranteeing that outbound trucks depart on schedule to meet downstream last-mile delivery windows., • Scale & Shift Optimization: Architect flexible multi-shift labor schedules capable of scaling instantly to absorb massive volume fluctuations coming from inbound transportation networks. Position Requirements • Automation & MHS Mastery: Strong operational experience working with Automated Material Handling Systems (MHS), automated scanning arrays, and sorting belt software configurations., • Language Proficiency: Professional fluency in English and Spanish is mandatory to lead local supervisors and coordinate high-level technical metrics with international stakeholders. Knowledge of Mandarin is a highly valued corporate asset., • Operational Flexibility: High adaptability regarding working hours and shift adjustments, including night and weekend hub cycles, which are vital to stabilizing a 24/7 cross-docking network launch. Diversity & Inclusion At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. Ready to Build the Future of Logistics? Take the next step in your career and join one of the world's fastest-growing logistics companies. Apply today and help shape the future of intelligent logistics with JD Logistics. Please provide your resume in English.

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management Supervise daily operations of in-house or outsourced call center teams. Track and report on core operational KPIs including: Call answer rate and abandonment rate. Average speed of answer (ASA) and average handling time (AHT). Work order closure rate and first contact resolution (FCR). Customer satisfaction (CSAT) score. Generate daily, weekly and monthly operational performance reports. Identify operational bottlenecks and implement process improvements to meet requirements. 2. Service Quality Assurance & Standard Compliance Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review. Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques. Analyze quality trends and identify training needs for the team. Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements. Drive continuous improvement in service quality and customer experience. 3. Escalated Complaint Resolution & Crisis Management Serve as the primary escalation point for complex customer complaints and emergency service incidents. Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours. Conduct root cause analysis for high-impact customer complaints and implement preventive measures. Maintain detailed records of escalated cases and track resolution progress until closure. 4. Knowledge Base Management & Information Synchronization Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base. Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures. Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 5. Training & Performance Management Design and deliver comprehensive onboarding training programs for new call center employees covering: Brand standards and service etiquette Product knowledge and vehicle features CRM system operation and work order management Customer service skills and complaint handling techniques Develop and implement ongoing training programs to enhance team capabilities. Design and execute performance-based incentive schemes to motivate the team. What you will bring: Bachelor's degree in Business Administration, Communications or related field. Minimum 2-3 years of experience in call center operations, customer service or CRM management. Proven experience in KPI monitoring and service quality management. Proficiency in both English and Spanish. Strong problem-solving skills and ability to handle high-pressure situations. Experience with CRM systems (Salesforce, Dynamics or similar) and call center software. Advanced proficiency in MS Office (Excel, Word, PowerPoint).

Somos una consultora tecnológica especializada en la implantación de soluciones Microsoft. Articulados en un modelo de organización sectorial, ayudamos a las empresas a optimizar sus operaciones, conectar con sus clientes, aumentar la productividad y mejorar la toma de decisiones. Asegúrese de presentar su candidatura con toda la información solicitada, tal como se expone en la descripción del puesto a continuación. Como partner global de Microsoft con foco en todas sus áreas de soluciones, contamos con un equipo de expertos en tecnología, negocio y estrategia que desarrolla proyectos tanto a nivel nacional como internacional. Nuestra misión: impulsar el crecimiento empresarial a través de soluciones de digitalización e IA adaptadas. • + 20 años de experiencia en el sector TI, • + 250 clientes nacionales e internacionales, • 5 oficinas en España: Madrid, Galicia, Islas Canarias, Cantabria y País Vasco Soluciones tecnológicas que implantamos como Microsoft Partner: • CRM con Dynamics 365 Sales, Customer Service, Contact Center y Customer Insights, • Productividad y colaboración con Microsoft 365, • Inteligencia artificial con Copilot, • Analítica avanzada con Power BIDescripción del puesto: Por crecimiento del Departamento de Consultoría precisamos incorporar; Consultores funcionales para la implantación de la solución ERP Business Central. Su misión será la de dar servicio de consultoría y mantenimiento a los clientes en este software, el desarrollo de nuevos proyectos, así como el seguimiento de proyectos ya existentes. Los candidatos seleccionados trabajarán con un equipo de expertos del más alto nivel en estas tecnologías, lo que le permitirá nutrirse del conocimiento del equipo y mejorar rápidamente su nivel técnico. Toma de requerimientos e interlocución con el cliente. Realizar análisis funcionales. Colaboración en la definición del modelo de negocio. Parametrización y test del sistema. Arranques. Poner en marcha la solución aportada. Formaciones a usuarios. Soporte y resolución de incidencias. Mentoring formativo para los recursos de nivel inferior. Detección de nuevas oportunidades de negocio. Asegurar el cumplimiento de las políticas y metodología corporativa. Desarrollarse adquiriendo nuevas capacidades en otras áreas de acuerdo al plan formativo que se diseñe. Formación continua para realizar con éxito su trabajo. Formación y capacidades: • Formación académica: carreras Business o Ingenierías., • Experiencia y conocimiento en el análisis de procesos e implantación de ERP Business Central., • Deseable un mínimo de 3-4 años de experiencia., • Conocimiento y experiencia en procesos empresariales., • Capacidades analíticas de negocio., • El candidato deberá ser una persona responsable, organizada y con gran orientación al cliente, a la resolución de problemas por este planteados y al objetivo de la satisfacción del mismo.¿Cómo es trabajar en #ARBENTIA? Trabajarás de la mano de grandes profesionales y en proyectos de alto impacto donde tendrás un largo recorrido y aprendizaje . Día a día híbrido-flexible : sabemos que cada persona es diferente y queremos que tengas flexibilidad y posibilidad de conciliación personal, por eso tendrás horario flexible y posibilidad de teletrabajar de forma parcial. 25 días de vacaciones , además de jornada intensiva los viernes y en verano (julio y agosto). Buen ambiente dentro y fuera de la oficina: somos conscientes de la importancia de tener un buen ambiente de trabajo en el equipo, por ello realizamos actividades de Team Building, afterworks… ¡y mucho más! Cultura del feedback : con las sesiones de feedback podrás compartir con tus superiores tu día a día en ARBENTIA. Ofrecemos una comunicación fluida y abierta entre todos los niveles de la empresa. xcskxlj Aprendizaje continuo: adquirirás nuevas habilidades que te permitirán promocionar de forma interna, además tendrás un plan de formación personalizado que impulsará tu desarrollo profesional. #J-18808-Ljbffr

Únete a Jungheinrich en un entorno de trabajo en el que puedes marcar la diferencia. Con tus conocimientos y tu empuje, como miembro del equipo harás una importante contribución para garantizar que la empresa siga liderando en el sector. Por favor, asegúrese de leer completamente el resumen y los requisitos de esta oportunidad de empleo que se detallan a continuación. Cada día los productos y soluciones de Jungheinrich se utilizan para mover millones de mercancías en centros logísticos de todo el mundo. Llevamos 70 años apoyando a nuestros clientes con productos innovadores, seguros y sostenibles, que van desde carretillas elevadoras hasta estanterías, software y robots móviles. Invertimos en talento y fomentamos una cultura de apertura, integridad y respeto mutuo. Tú tendrás la posibilidad de trabajar en un entorno internacional, diverso y multidisciplinar. Técnico/a Electromecánico... ¡Te estamos buscando! Buscamos incorporar a un/a Electromecánico/a para la zona de Bilbao. Una vez incorporado/a recibirás una amplia formación teórica y práctica en nuestro training center que durará entre 3 y 4 meses (parte de la formación en Barcelona, Madrid y Valencia). Responsabilidades • Realizar la correcta reparación y mantenimiento de los productos Jungheinrich en el domicilio del cliente., • Efectuar el montaje, puesta en marcha y, eventualmente, la instrucción en entregas de máquinas nuevas., • Transmitir los trabajos realizados mediante la herramienta informática y elaborar informes técnicos sobre las incidencias detectadas., • Utilizar, mantener y custodiar debidamente todas las herramientas, utensilios, medios y EPIs que la empresa pone a disposición. Requisitos • CFGS en Mecatrónica Industrial, Automatización y Robótica Industrial o formación similar., • Experiencia mínima de 2 años en Mantenimiento Electromecánico Industrial., • Compromiso, iniciativa, proactividad y capacidad de trabajo en equipo. Beneficios • Ser parte de una compañía multinacional líder y en constante crecimiento con valores corporativos sólidos., • Contrato indefinido., • Furgoneta de empresa., • Pack de retribución flexible según tus necesidades y preferencias, con seguro médico subvencionado al 50%, ticket guardería y PPSE (Plan de Previsión Social)., • Referal bonus si traes a gente con tanto talento como tú., • Mejoras sociales con reducción de precios en gimnasios, hoteles, alquiler de coches, etc., • Plataforma de Bienestar: servicio gratuito con contenidos de programas saludables, emocionantes retos y más, para mejorar la calidad de vida y el bienestar laboral y personal., • Formación continua a cargo de la empresa. En Jungheinrich, valoramos la inclusión, la diversidad y practicamos la equidad para crear igualdad de oportunidades para todos. xcskxlj Todos los solicitantes cualificados serán tenidos en cuenta para el empleo sin distinción de edad, raza, origen étnico, color, afiliación religiosa, afiliación sindical, género, identidad de género, orientación sexual, estado civil, origen nacional, nacionalidad, genética ni salud o discapacidad. #J-18808-Ljbffr

About Us JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. The Mission & Core Scope • The Mission: Take end-to-end operational, financial, and strategic ownership of our brand-new regional Sorting Center in the Madrid area, ensuring an on-time facility launch, high-efficiency parcel processing, and accurate network injection., • The Scope: You will take full accountability for the entire sorting hub layout—including inbound linehaul reception, high-speed automated sorting conveyor belt operations, cross-docking matrix management, and outbound station injection—while maintaining direct alignment with the Madrid Logistics Collective Agreement (Convenio Colectivo). Crucial Expectations & Performance Targets To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months: • Hub Commissioning & Integration: Successfully execute the launch, equipment testing, and ramp-up of the automated sorting facility within strict deadlines, ensuring 100% regulatory and safety alignment., • Hourly Throughput & Accuracy (SLA): Establish and optimize parcel-per-hour processing speeds across all automated and manual sorting lines, keeping mis-sort rates near zero., • Network Window Management: Maintain strict cross-docking discipline to ensure zero delay in sorting execution, guaranteeing that outbound trucks depart on schedule to meet downstream last-mile delivery windows., • Scale & Shift Optimization: Architect flexible multi-shift labor schedules capable of scaling instantly to absorb massive volume fluctuations coming from inbound transportation networks. Position Requirements • Automation & MHS Mastery: Strong operational experience working with Automated Material Handling Systems (MHS), automated scanning arrays, and sorting belt software configurations., • Language Proficiency: Professional fluency in English and Spanish is mandatory to lead local supervisors and coordinate high-level technical metrics with international stakeholders. Knowledge of Mandarin is a highly valued corporate asset., • Operational Flexibility: High adaptability regarding working hours and shift adjustments, including night and weekend hub cycles, which are vital to stabilizing a 24/7 cross-docking network launch. Diversity & Inclusion At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. Ready to Build the Future of Logistics? Take the next step in your career and join one of the world's fastest-growing logistics companies. Apply today and help shape the future of intelligent logistics with JD Logistics. Please provide your resume in English.

Evolución de plataformas de Contact Center. Contact Center, con experiencia en automatización de procesos y soluciones de IA, para unirse a nuestro equipo y trabajar en un proyecto que tenemos con uno de nuestros clientes más importantes.