Customer Service Specialist
hace 2 días
Sant Quirze del Vallès
ph3Customer Service Specialist /h3 pWe are actively seeking a Customer Service Specialist for our Headquarters in Sant Quirze del Vallès. /p pIt is essential to maintain a high level of relationship with national customers and distributors, ensuring their complete satisfaction regarding response time to inquiries and the management of their orders. The role will ensure excellent service throughout the entire order process, from receipt to final delivery, collaborating efficiently with the various departments involved (Procurement, Assembly, Technical Service, Quality, Sales, and Logistics). /p h3Responsibilities /h3 ul liFollow up with low-order customers through calls, focusing on those not purchasing supplies or through Ecommerce. /li liManage orders from national customers, directly or through agents, ensuring timely and accurate processing. /li liRespond to inquiries in CS, Ecommerce, and B2C channels (order status, claims, invoice requests, product inquiries, stock availability). /li liResolve customer issues, ensuring satisfaction and effective solutions. /li liProactively follow up on orders, informing customers of any delays or issues affecting delivery. /li liProvide tailored recommendations or alternatives based on customer needs. /li liCoordinate with cross-functional teams (Procurement, Production, Finance, Quality, Logistics) to ensure smooth operations. /li liManage invoicing, ensuring accuracy and timely completion. /li /ul h3Qualifications /h3 ul liA minimum of 5 years experience in telephone customer support, order management, and issue resolution. /li liA person with a strong commercial focus, customer orientation, and a deep commitment to business growth and company success, with a focus on customer service and problem-solving. /li liAcademic background: Higher Vocational Degree in Administration or Higher-Level Administrative Degree. /li liAdaptable, persistent, and able to thrive in fast-changing environments. /li liVersatile, proactive, and highly adaptable. /li liStrong sense of responsibility and professionalism.li /liliStrong communication skills in both Spanish and English, and a natural ability to build rapport with others. /li liTeam-oriented with a collaborative mindset. /li liPrevious experience in the medical and aesthetic equipment industry will be a valuable asset. /li /ul h3Benefits /h3 ul liFull-time and permanent contract in a solid and growing company. /li liLocation: Sant Quirze del Vallès (close to Barcelona) /li liHybrid work model /li liAttractive remuneration package. /li liFringe benefits /li liMultinational and flexible environment. /li /ul /p #J-18808-Ljbffr