272 Best Part-time Servicio al Cliente Jobs in Ripollet (July 2026)

Global Customer Shared Services Specialist

4 days ago

Sant Cugat del Vallès

ph3Global Customer Shared Services Specialist /h3 pWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well‑being of people around the world. We are leaders in plasma‑derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. /p pbWe believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment. /b /p pWe are looking for a Global Customer Shared Services Specialist to join International Customer Service department. Integrated within the Global Supply Chain, International Customer Service is a key part of the supply chain focused on Customer fulfilment of own manufactured product and third‑party products distributed by Grifols. /p pThe primary role of the Global Customer Shared Services Specialist is to process the tasks related to Contract Management, Pricing Management, Master Data and other support activities for international distributors and third‑party customers of the Diagnostic and Healthcare Divisions. /p h3What your responsibilities will be /h3 ul liCoordinate the Compliance and Legal aspects of the international distribution to ensure that supply of products through international distributors are according to the internal policies and external regulations: ol liProcess, supporting the Corporate Compliance teams, the Due Diligence requests for international distributors in a timely manner to the North American Compliance Department prior the signature of any legal contract. /li liProcess and collaborate with Legal, Commercial, Quality and other involved departments, the preparation, revision, approval and signature process of commercial agreements and other legal documentation according to corporate guidelines and external regulations. /li liCoordinate the legalization and/or translation of documents when required. /li liKeep up to date the third‑party Customers Annual Compliance Certificates in cooperation with Commercial teams. /li liKeep up to date legal contracts and process the cancellation, renewal and/or any applicable amendment according to stakeholder’s instructions. /li liUpload all the relevant documents to the corporate archiving tool. /li /ol /li liProcess the Master Data requests of new customers and/or update data in existing ones: ol liProcess the requests to create or modify the data of any International Customer in SAP as per company procedures. /li liEnter in SAP the approved third‑party Customer Prices provided by Commercial Division. /li /ol /li liProvide an excellent service level to our customers and stakeholders to ensure customer satisfaction: ol liWork collaboratively and liaise with other departments for seamless operations in the area. /li liProcess the requests received from customers and stakeholders correctly and in a timely manner. /li liKeep customers and stakeholders informed in a professional manner ensuring accuracy. /li liEscalate to line responsible any complex issue for advice. /li liMaintain complete, accurate and up‑to‑date data records. /li /ol /li /ul h3Who you are /h3 pTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. /p ul liBachelor's Degree. (Business administration, Finance or similar), preferably. /li liExperience in similar tasks and/or in a similar area. /li liAdvanced level of English. Excellent verbal and written communication skills in the English language. /li liKnowledge or experience in SAP is a plus. /li liMS Office. /li liCustomer oriented. /li liStrong analytical and problem solving skills. /li liAbility to prioritize and to operate in a fast‑paced environment. /li liExcellent relationship building and communication skills. /li liExcellent attention to detail. /li liProactive and results oriented. /li /ul h3What we offer /h3 pIt is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment. /p pInformation about Grifols is available at If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply! /p pWe look forward to receiving your application! /p pWe believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help. /p pGrifols is an equal opportunity employer. /p pbFlexibility for U Program: /b Hybrid Model /p pbFlexible schedule: /b Monday‑Thursday 7‑10 to 16‑19h and Friday 8‑15h (with the same flexibility start time) /p h3Benefits package /h3 pbContract of Employment: /b Permanent position /p /p #J-18808-Ljbffr

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