Account Manager SMB - Benelux & Nordics
4 days ago
Barcelona
ph3About Us /h3 pPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. /p pWe’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week $1.7 trillion problem. /p pFounded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. /p pAt Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. /p pVisit to learn more. /p h3About the Role /h3 pWe are looking for a customer-oriented and result-driven candidate to join our Account Management Benelux Team. As an Account Manager at Perk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. In this role you will be responsible for a portfolio of small and medium sized accounts, majority within the Italy markets, but also others from our core markets. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard to build strong lasting relationships with our customers. /p h3What will you be doing /h3 ul liOwn a portfolio of SMB customers and develop a high level of customer engagement with your contact and key decision makers within your accounts. /li liGain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of Perk. /li liIdentify growth opportunities and develop your portfolio by adding new business opportunities. /li liLeverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders. /li liBe an expert on the portfolio of Perk products in order to meet exceed quarterly targets of up-selling and cross-selling. /li liDevelop strong relationships with your clients that will shape their business travel programmes. /li liIdentify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions. /li liAct as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible. /li liEffectively prioritise your time in order to maximise impact in key business areas. /li /ul h3What will you need to succeed /h3 ul libDutch /b Native speaker and fluent in bEnglish (C1) /b /li liPrevious work experience within the Benelux market /li liAccount management or customer success previous experience is required. /li liBackground within a SaaS or travel-tech business is highly preferred. /li liOutstanding presentation communication skills and the ability to build deep relationships. /li liGreat prioritisation and time management skills. /li liResult oriented mindset while keeping customer satisfaction as your top priority. /li liGreat ability to analyse and translate data for your customers. /li /ul h3On top of that, you will only be the right candidate if you are /h3 ul liEmpathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology. /li liHonest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains. /li liFocused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around. /li liYou seek feedback early and often and are open to both give and take constructive criticism. /li /ul h3What we offer /h3 ul liReceive competitive compensation and equity ownership in Perk /li liRest and recharge with our generous allocation of vacation days plus public holidays /li liTake control of your physical health with your choice of private healthcare or a gym allowance /li liKnow that your loved ones are protected financially through your Life Insurance if the worst were to happen /li liJoin our unforgettable Perk events, including our spectacular annual summer party /li liAlways feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones /li liMake your money go further with our flexible compensation plan /li liFocus on your family with 17 weeks’ paid parental leave during your child’s first year /li liContribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes /li liBroaden your horizons with up to 20 Work from Anywhere days per year /li liNurture your language skills with in real-life English, Spanish and Catalan lessons /li liFollow your passions and take a four-week, fully paid sabbatical once you reach 5 years /li liLet us help you move to one of our hubs with relocation support /li /ul h3Interview Process /h3 ul liTalent Acquisition Interview - 30mins Virtual /li liAssessment Interview - 60mins - In-person Interview /li liValues Interview - 30mins Virtual /li /ul h3AI at Perk /h3 pAI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. /p pWe don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. /p pWe'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day. /p h3How We Work /h3 pAt Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. /p pFor certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. /p h3Equal Opportunity /h3 pPerk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. /p /p #J-18808-Ljbffr
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