Customer Service Specialist - Multilingual (Mandarin Speaking)
hace 2 días
La Línea de la Concepción
ph3Overview /h3 pCustomer Service Specialist - Multilingual (Mandarin Speaking) based in Gibraltar. BVGroup brings over 80 years of expertise to delivering technology-driven betting and gaming experiences to a global audience. BetVictor is our flagship B2C brand, complemented by partner brands such as Heart Bingo and talkSPORT BET. Our SaaS platform is fully developed and ready to deploy, requiring minimal setup and no complex configuration. Join us at BVGroup to make an impact in a fast-paced, global industry and help define the next generation of online sports betting and gaming. /p h3Responsibilities /h3 ul liProvide support across live chat, email, and phone within a 24/7 operation, ensuring customers receive consistent, high‑quality service. /li liManage a wide range of queries across multiple languages, deliver timely and effective solutions, and ensure every interaction results in a positive and professional customer experience. /li liManage inbound chats, emails, and calls, delivering prompt, courteous, and effective support. /li liResolve product, account, or service issues in line with company procedures. /li liMaintain high standards in written and verbal communication. /li liMulti-task across platforms while managing customer expectations professionally. /li liEscalate complex issues when necessary and follow up to ensure full resolution. /li liAdhere to defined KPI and SLA targets. /li liKeep up to date with internal processes, system changes, and product knowledge. /li liWork collaboratively with peers and managers, contributing to a positive team culture. /li /ul h3Qualifications /h3 ul liFull professional proficiency in English Mandarin (spoken and written). /li liPrevious experience in a multi-channel customer support role is preferred. /li liExcellent communication, problem-solving, and decision-making skills. /li liAbility to work in a 24/7 shift environment, including nights and weekends. /li liStrong time management and multitasking capabilities. /li liComfortable working with CRM systems, ticketing tools, and chat platforms. /li /ul h3Performance Work Pattern /h3 ul liMaintain high-quality standards across all communication channels. /li liMeet or exceed SLA and KPI targets. /li liAchieve team and individual KPIs set by the department. /li liRolling shift patterns for continuous 24/7/365 coverage. /li li8-hour shifts with 30-minute breaks. /li /ul h3Additional Information /h3 pOur interviews are a two-way process, designed to give you time to get to know us as we get to know you. The interviews are conversational, and we encourage questions and curiosity. If the role attracts sufficient applications, the vacancy may close early; please submit your application as soon as possible. /p /p #J-18808-Ljbffr