Field Service Specialist for Surgical Robotics
hace 2 días
San Sebastián
ph3Field Service Specialist for Surgical Robotics /h3 h3General information: /h3 pAt Cyber Surgery, we develop advanced robotic technology that helps improve surgical precision and patients’ quality of life. Our purpose is clear: to make surgery more efficient, accessible, and safe by putting innovation at the service of healthcare professionals. /p pWe are looking for someone with a passion for technology, problem-solving, and customer relations to join our team as a Field Service Specialist. You will play a key role in ensuring that our robotic systems operate at the highest quality and reliability standards, and support hospitals and healthcare professionals in using technology that is changing medicine. /p pIf you are motivated by robotics, travel, tackling technical challenges, and being part of an innovative, fast-growing company, this could be your next opportunity. /p h3What will your role be? /h3 pYou will join the Operations team and be responsible for directly carrying out technical activities related to the lifecycle of our products. This role is designed to work closely with the production technician to provide mutual coverage during peak workloads, absences, and specific business needs. This prevents either role from depending on a single person. /p h3Objectives /h3 pYou will be responsible for: /p h3Technical interventions and support /h3 ul liInstalling, configuring and commissioning robotic assistants at customer sites. /li liPerforming preventive and corrective maintenance and identifying and resolving hardware and software issues. /li liHandling technical inquiries by telephone or remotely, diagnosing problems and providing effective solutions. /li liParticipate in the on-call rotation to handle customer or internal team inquiries and incidents outside normal working hours, as required by business needs. /li /ul h3Production support (operational flexibility) /h3 ul liTaking on product assembly and integration tasks as needed, such as during production overloads, temporary shortages of shop-floor resources, or the absence of the production technician. /li liBecome familiar with shop-floor assembly processes, procedures, and work instructions so you can perform these tasks without a significant learning curve. /li liCoordinate with the production manager to appropriately prioritize field support needs and shop floor requirements at any given time. /li /ul h3Participate in improvements and testing /h3 ul liCollaborating on the development of new products by providing technical feedback from a field service perspective, as well as from assembly experience, when appropriate. /li liParticipate in the assembly and testing of new products, as well as hardware and software versions, before launch. /li /ul h3Requirements /h3 ul liTechnical education in electricity, electronics, robotics, mechatronics, or a related field (e.g., engineering degree or higher vocational training qualification). /li liPrevious experience in technical assistance, maintenance of electronic equipment, or field technical support. /li liExperience with or knowledge of electronic or robotic product assembly/integration processes is preferred. /li liExperience with programmable logic controllers, particularly Beckhoff, is preferred. /li liAbility to work independently and solve problems, as well as professional customer-facing skills. /li liWillingness to take on tasks beyond the scope of the role depending on the company’s operational needs. /li liAvailability to travel mainly within Spain and across Europe (approximately 25% of the time, usually on weekdays and for short trips). /li liFluency in English. Minimum B2 level. /li /ul pASAP /p h3What we offer /h3 ul li€35,000-€40,000 gross per year, depending on experience and the value you brought to the role. /li liPrivate medical insurance. /li liCompany contribution to a pension plan. /li liImmediate incorporation into a biotechnology project with a genuine purpose and impact on society. /li /ul h3Location /h3 pPrimary location: /p pOnce operations begin in Hernani: /p pAkarregi 2C. 20120 Hernani. /p h3Why Cyber Surgery? /h3 pCyber Surgery is an advanced robotic surgery company comprised of a passionate team with a shared goal: to optimize robotic surgery. /p pWe offer your: /p ul liThe opportunity to join a young, dynamic and innovative company. /li liThe chance to be part of a development team at the forefront of innovation, working to improve surgical processes and patients’ quality of life. /li liPersonal and professional growth through training in different fields. /li liA multidisciplinary team. /li liAn exceptional work environment. /li /ul pData controller: Cyber Surgery S.L. /p pPurpose: To manage job offers. /p pLegitimation: Your consent to the processing of personal data. /p pRecipients: Your data will be stored by Cyber Surgery S.L. according to the Data Protection Act and in accordance with our Privacy Policy. /p pRights: You have the right to access, rectify and delete your data. /p pFurther information: Further detailed information on Data Protection can be found in the Privacy Policy. /p /p #J-18808-Ljbffr