Senior Renewals Account Manager
hace 11 días
Madrid
ph3Who We Are /h3pWe’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? /ph3Why would you love this job? /h3pWe’re seeking a dependable team player with exceptional attention to detail, a solid understanding of license entitlements and experience with enterprise software contracts. This role requires excellent analytical, communication, and interpersonal skills. If you are looking for a role that gives you the opportunity to support a significant business activity and gain in-depth knowledge and experience for both on premise and cloud-based subscriptions, then this is the right role for you! /ph3Key Responsibilities /h3h3Renewal Management /h3ulliLead the renewal process for assigned accounts to improve renewal rates. /liliEngage with customers 180 days before renewal deadlines to secure timely renewals multi-year contracts. /liliPrepare accurate renewal quotes and contracts in line with company policies. /li /ulh3Customer Engagement /h3ulliBuild strong relationships with customers to understand their needs and challenges. /liliPresent renewal information independently and confidently. /liliClearly communicate complex renewal contracts. /li /ulh3Negotiation and Objection Handling /h3ulliAddress customer objections related to renewals. /liliNegotiate contract terms and pricing for mutually beneficial agreement. /liliCreativity with deal structure. /li /ulh3Data Analysis /h3ulliUse reporting tools to track renewal performance, maintain accurate timely forecast, and identify at‑risk accounts. /liliReport regularly to management on renewal status and key metrics. /li /ulh3Cross‑functional Collaboration /h3ulliDevelop strong cross‑functional relationships with sales, customer success, and other internal teams for a cohesive renewal approach. /liliStrong collaboration around problem solving. /liliDemonstrates patience and assertiveness on their expertise. /liliServe as a trusted advisor, providing guidance and insights for complex renewals. /li /ulh3Qualifications /h3ulli5+ years of quota‑carrying experience in renewals, with a proven track record of achieving targets. /liliStrong verbal and written communication skills, with the ability to present to diverse audiences. /liliExcellent problem‑solving, organizational, and negotiation skills. /liliTeam‑focused with the ability to thrive in a fast‑paced, dynamic environment. /liliRelationship‑building skills with internal and external stakeholders. /liliHighly driven and competitive with a strong desire for success. Based in Madrid. /liliFluent in English and Spanish. /liliExperience in database, cloud, or infrastructure technology is a plus. /liliFluent in Italian and French is a plus. /li /ulh3We Give Back To Our Employees /h3ulliOur culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks: /liliCompetitive salaries and equity grants. /liliFlexible vacation time to promote a healthy work‑life balance. /liliHealth insurance, paid paternity leave, and pension plan. /liliFlexible working options. /liliTeam celebrations and recreation events. /liliLearning and development opportunities. /liliAbility to influence a high‑performance company on its way to IPO. /li /ulpAs a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. /ppRedis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. /ppAny offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. /ppRedis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates. /p /p #J-18808-Ljbffr