Customer Service Specialist - Multilingual (Mandarin Speaking)
hace 20 horas
Seville
Customer Service Specialist - Multilingual (Mandarin Speaking) | Gibraltar | On-site ¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura. BVGroup brings over 80 years of expertise to every bet, delivering technology-driven betting and gaming experiences to a global audience. BetVictor is our flagship B2C brand, complemented by multiple partner brands we manage and service such as Heart Bingo, talkSPORT BET to name but a few. Our SaaS platform is fully developed and ready to deploy, requiring minimal setup and no complex configuration. Join us at BVGroup and make an impact in a fast-paced, global industry. Collaborate with passionate experts, tackle exciting challenges, and help define the next generation of online sports betting and gaming. Purpose Of The Role As a Customer Service Specialist - Multilingual (Mandarin Speaking), you will provide support across live chat, email and phone within a 24/7 operation, ensuring customers receive consistent, high‑quality service at all times. You will manage a wide range of queries across multiple languages, deliver timely and effective solutions, and ensure every interaction results in a positive and professional customer experience. Key Responsibilities • Manage inbound chats, emails, and calls, delivering prompt, courteous, and effective support., • Resolve product, account, or service issues in line with company procedures., • Maintain high standards in written and verbal communication., • Multi-task across platforms while managing customer expectations professionally., • Escalate complex issues when necessary and follow up to ensure full resolution., • Adhere to defined KPI and SLA targets., • Keep up to date with internal processes, system changes, and product knowledge., • Work collaboratively with peers and managers, contributing to a positive team culture. Key Requirements • Full professional proficiency in English & Mandarin (spoken and written)., • Previous experience in a multi-channel customer support role is preferred., • Excellent communication, problem-solving, and decision-making skills., • Ability to work in a 24/7 shift environment, including nights and weekends., • Strong time management and multitasking capabilities., • Comfortable working with CRM systems, ticketing tools, and chat platforms. Performance Expectations • Maintain high-quality standards across all communication channels., • Meet or exceed SLA and KPI targets., • Achieve team and individual KPIs set by the department. Work Pattern • Rolling shift patterns for continuous 24/7/365 coverage. xcskxlj, • 8-hour shifts with 30-minute break. #J-18808-Ljbffr