Les 56 meilleures offres d'emploi : en tant que sales assistant, , à Granada (juillet 2026)

Senior Customer Success Manager T Cloud Public (m/f/d)

il y a 5 jours

Granada

ppT‑Systems is part of the Deutsche Telekom Group, with around 30,000 employees worldwide. We create technology with purpose to generate a positive impact on society and look for curious talent to learn, take on challenges, and transform our customers’ experience. /p pWe trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day. /p h3Job Description /h3 pWe are looking for a motivated and customer‑focused Customer Success Manager to join our T‑Cloud Public Marketplace team. In this role, you will manage and enhance the entire customer journey, supporting both marketplace consumers and partners. You will work closely with cross‑functional teams, including marketing, partner management, and technical support, to ensure customers have a seamless and positive experience with our platform. /p pThis is a great opportunity for someone eager to grow into a customer‑success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities. /p h3Responsibilities and Duties /h3 ul liCustomer Journey Management: Own and improve the end‑to‑end customer experience on the T Cloud Public Marketplace, ensuring customer satisfaction and retention. /li liCustomer Support: Assist customers with platform‑related issues, coordinating with technical teams to provide timely and effective resolutions. /li liPartner Management: Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration. /li liMarketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings. /li liDocumentation Tools: Maintain clear and thorough documentation using Confluence and track tasks, issues, and workflows with Jira. /li liITSM Tools Usage: Utilize IT Service Management tools such as ServiceNow for incident tracking, service requests, and problem management. /li liContinuous Learning: Grow your skills in customer success, platform knowledge, and partner management through hands‑on experience and mentorship. /li /ul h3Qualifications /h3 pCertifications required for the position: /p ul liOTC Practitioner certification or comparable AMIGO Hyperscaler certification /li liAgile methods such as Scrum, Kanban, DevOps or comparable certifications /li /ul pCertifications recommended for the position: /p ul liDevOps Foundation /li liOTC Architect /li /ul pExperience: /p ul liCompleted degree in computer science, engineering or comparable training or further education /li liTop knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development /li liTop knowledge and experience in the field of AI /li liStrong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise /li liStrong knowledge of market‑relevant cloud ecosystems and experience with partners /li liStrong knowledge in the field of cloud (IaaS, PaaS, SaaS) /li liKnowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace /li liDevelopment of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined /li liHigh resilience, adaptability to dynamically changing processes/startup mentality /li liVery good technical understanding of standardized service provision through platforms /li liDetailed knowledge of the processes and structures in your own company /li liExperience in international cooperation with Local Business Units and NatCos /li liHigh social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently /li liFluent written and spoken German and English /li liWillingness to travel nationally and internationally /li /ul h3Additional Information /h3 h3What do we offer you? /h3 h3Work environment flexibility /h3 ul liInternational, dynamic and collaborative environment. /li liT‑Social: social initiatives (sports, community, health, ...). /li liHybrid work model (remote/on‑site). /li liFlexible working hours. /li /ul h3Growth development /h3 ul liCustomized training: access to Coursera to learn whatever you want, whenever you want. /li liWeekly language classes (English German). /li liInternational Mentoring Sessions Experience Days. /li /ul h3Compensation benefits /h3 ul liFlexible compensation plan (health insurance, meal vouchers, childcare, transport). /li liTelemedicine. /li liLife and accident insurance. /li liSocial fund. /li /ul h3Wellbeing time off /h3 ul li26+ working days of vacation per year. /li liFree access to specialist services (medical, legal, wellness). /li li100% salary coverage during medical leave. /li /ul pAnd many more advantages of being part of T‑Systems! /p pIf you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team! /p pT‑Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer. /p /p #J-18808-Ljbffr

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