Assistant General Manager
hace 16 horas
Getafe
ph3About Puttery /h3 pPuttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech‑infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef‑inspired menus, creating an experience that’s equal parts competitive and social. /p pWe’re redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate. /p h3Job Purpose /h3 pThe Assistant General Manager will lead and execute all aspects of Puttery's operation including, but not limited to, hospitality services, food and beverage, training, facilities, and golf operations. This individual will report directly to the General Manager/Operations Manager and work in tandem to reinforce Puttery's operational and cultural standards. /p h3Responsibilities /h3 ul liWork with and support the General Manager; assume GM responsibilities in his/her absence /li liCoach and develop a large and diverse team through clear written and verbal communication /li liManage all facets of the operation, including regular financial reporting /li liEstablish and uphold Puttery standards and expectations /li liOversee Puttery's defined processes around inventory and reporting responsibilities /li liOversee labor and spending for entire facility, within Puttery guidelines /li liPlan and develop a profitable operation through proper cost and inventory control /li liOversee, document, and report complete inventories of Puttery assets on a regular basis /li liImplement controls and procedures to eliminate loss of product and labor efficiency /li liTrack all spending and ensure it is accounted for and in accordance with Puttery's policies /li liDevelop the team by establishing profitability goals and rewarding positive behavior /li liRecruit and hire the best of the best with a “Get it right the first time mindset” /li liSet and hold expectations of accountability with management team, upholding brand standards /li liEnsure execution of training programs at the highest level to equip our Puttery team to perform their job functions successfully and deliver our Core Values every day /li liCreate a work environment that promotes staff retention levels above the industry average /li liAssure staffing levels meet business needs, while taking into account team member well‑being /li liLead and influence through effective motivation, celebrations, and accountability /li liSelect and develop high‑potential staff members to take on greater responsibility and/or internal promotions into higher levels at Puttery /li liFacilitate sales through proactively planning and executing marketing plans and incremental sales programs in collaboration with the Director of Sales /li liManage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situations /li liDraft, communicate, track, and hold departments accountable for individual goals /li liConduct departmental performance incentive programs to deliver on incremental sales /li /ul h3Guest Services /h3 ul liCreate an on‑brand Puttery guest experience through superior operations /li liExceed guest satisfaction goals through superior product quality and execution /li liSeek out guest feedback and use for management and hourly team development /li liMaintain a safe and secure facility for all Puttery guests /li /ul h3Qualifications /h3 ul li5+ years of experience managing a large team in a high‑volume entertainment or food and beverage environment /li liAble to understand and interpret product sales mix, efficiency reports, product pars, labor reports, yearly budgets, and other corporate reports to develop action plans based on quantifiable data; proficiency in MS Office software /li liAble to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth /li liWork days, nights, weekends, and holidays as required /li liOperate in a fast paced environment with constant distractions /li liMove about our facility and stand for long periods of time; our work is both indoors and outdoors year‑round /li liLift and carry over 50 pounds regularly /li liBe a Puttery brand ambassador, championing our mission and values /li liAchieve budgeted financial results in areas of responsibility /li liAct as a mentor and lead by strong example /li liEstablish positive relationships through clear verbal and written communication /li liMaintain a professional image, both internally and externally /li liUphold a high level of personal accountability and decision‑making skill /li /ul h3Working Conditions /h3 ul liFast‑paced hospitality and entertainment environment with both indoor and outdoor areas /li liRegularly required to stand, walk, and move throughout the venue for extended periods /li liWork schedule includes evenings, weekends, and holidays based on business needs /li liFrequent interaction with guests and team members in high‑energy settings /li liMust remain focused and adaptable in a dynamic environment with shifting priorities /li liModerate to heavy lifting (up to 50 lbs.) may be required for setup and inventory support /li liNoise levels can be high during peak hours and events /li liOccasional exposure to outdoor weather conditions year‑round /li /ul pPuttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone. /p /p #J-18808-Ljbffr