Operations Manager
hace 2 días
Barcelona
ph3Overview /h3pAt Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money. /ppFounded in Paris, Joko is a tech company and certified B Corp with over 105 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko. /ppFrom cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and environmental impact. /ppHaving reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us! /p h3Our Business Operations team /h3pAt Joko, the bBusiness Operations /b team is the powerhouse behind internal innovation. We tackle the company’s most strategic and complex challenges and we don’t just solve them, we turn them into long-term, scalable growth engines. Whether it's launching entirely new business lines, rethinking revenue infrastructure, or embedding AI into our operations, we lead high-impact initiatives that push Joko forward faster, smarter, and stronger. /ppOur mission: Help Joko operate at its absolute best, every single day. /p h3What you will do /h3pWe’re looking for a highly analytical, resourceful, and impact-obsessed bOperations Manager /b to join our Business Operations team and own one of our key operational scopes: Content, Product, Revenue, Finance, Marketing, or Team. /ppYou’ll take full ownership of your vertical, dive deep into its toughest challenges, and lead bold initiatives that unlock new levels of performance. You’ll design tech-enabled, scalable solutions that power Joko’s next stage of growth and efficiency. /ppFrom rethinking revenue funnels to automating internal tooling or reshaping cross-functional workflows, you’ll be a key driver of transformation across the company. /ppYour exact scope will depend on your background and company priorities. Example missions include: /p h3Revenue Operations /h3ulliRedesign our sales and account management processes to drive conversion and retention /liliRebuild and optimize our CRM (Hubspot) to empower data-driven decisions /liliLead high-impact projects that directly influence top-line growth /li /ulh3Finance Operations /h3ulliAutomate cash collection, invoicing, and reporting flows end to end /liliBuild internal tools that give real-time visibility into financial performance /liliReimagine how money moves through the business and fix what’s broken /li /ulh3Content Operations /h3ulliScale the creation and quality control processes that thousands of merchant offers rely on across all markets /liliBuild AI-driven tools that multiply team output and accuracy /liliHelp to manage a dedicated BPO team to deliver flawless, high-volume content at speed /li /ulh3Team Operations /h3ulliOwn and evolve Joko's tool stack (Notion, Slack, Claude MCPs …) and make every team faster, smarter, and more secure /liliAutomate cross-functional workflows: onboarding, OKRs, access management for frictionless scale /liliLead ESG, IT security, and simplification initiatives that keep Joko compliant and future-proof /li /ulh3Product Operations /h3ulliOptimize key product metrics like catch rate, coupon success, or banking connection /liliBuild tools that help Product teams move 10x faster /liliOwn key product integrations, acting as strategic POC with external partners /li /ulh3Marketing Operations /h3ulliStructure and scale how we track, measure, and optimize marketing performance /liliAutomate workflows for growth and CRM teams to boost campaign velocity /liliBuild robust internal systems to improve ROI visibility and strategic decision-making /li /ulpYou’ll be part of a small, elite team with the autonomy to make real decisions and the mandate to drive real change. /p h3Who we're looking for /h3ullibEducation /b: You graduated from a top-tier engineering, business, or applied science program /lilibExperience /b: You have b2+ years of experience /b in operations, strategy, consulting, or a similar role. /lilibProblem solver /b: You love tackling complex, ambiguous problems with structured thinking, creativity, and a bias for action. /lilibOperational mindset /b: You’re relentlessly curious, detail-obsessed, and driven to optimize processes. You enjoy getting your hands dirty and making things work better, faster, smarter. /lilibTech-first thinker /b: You look for scalable, tech-enabled solutions before reaching for manual fixes. You're excited by building automation, tooling, and data flows. /lilibAI Enthusiast /b: You see AI as a core lever, and you're always exploring new ways to make work faster and smarter. /lilibEfficiency-driven /b: You thrive in multi-stakeholder environments, constantly seek productivity gains, and are always thinking three steps ahead. /lilibAutonomous /b: You can own and drive complex cross-functional projects from A to Z with minimal guidance. /lilibStrong communicator /b: You explain complex ideas clearly and concisely, in both written and verbal formats. /lilibEntrepreneurial spirit /b: You’re proactive, hands-on, and thrive in fast-paced, ever-evolving environments. /lilibLanguages /b: Fluent in English (spoken and written). French is a plus, but not required. /li /ul h3Our perks /h3pAt Joko, we believe that flexibility and trust are essential. Our work environment reflects this through: /pulliFlexible remote: If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget. /liliWork from anywhere: Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year. /li /ulpOn top of that, we offer plenty of perks: /pulliTop-market compensation /liliEquity for everyone with the chance to own a piece of what you build /liliHalf-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills /liliYearly offsite in amazing locations and budget for team-building events monthly in-person gatherings /liliContribution to your ClassPass subscription /lili8-week leave paid 100% for the second parent /lili…and much more, check the full list /li /ulh3Our hiring process /h3olliIntro call: Quick screening with the Hiring Manager or the Talent team. /liliStep 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams). /liliStep 2 – Role-specific assessments /li /olulliFor non-engineering roles: A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design). /liliFor engineering roles: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool). /li /ulliStep 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder. /liliReferences: Up to 3 calls with former colleagues or managers. /lipYou may also be invited for coffee with team members to get a feel for our culture. /p /p #J-18808-Ljbffr