Team Lead SA LCS Backoffice Western Europe
3 days ago
Barcelona
ph3Team Lead SA LCS Backoffice Western Europe /h3pSpecialisation Business Administration /ppLocation: Barcelona, ES, 08014 /ppInnovative solutions for sustainable and affordable beverages, food and essentials – we have a clear vision at Krones. For this purpose, we supply state‑of‑the‑art technology to our customers worldwide. /ppAs a regional subsidiary based in Barcelona and Madrid, it is our commitment to be as close as possible to our customers in Spain and Portugal and to provide them with the best possible service. With our team of about 90 employees, we have made it our mission to support our customers with outstanding service – throughout the entire Krones portfolio. This way we ensure the highest level of productivity and quality on a permanent basis. /ph3What awaits you /h3pWe are looking for a Team Lead SA LCS Backoffice Western Europe to lead and develop our regional Life Cycle Services internal teams, ensuring high‑quality, efficient, and customer‑focused quotation and order handling across multiple subsidiaries in Western Europe. This role offers the opportunity to influence operational performance, drive process improvement, and build strong collaboration across an international business environment. /ppAs a key link between Sales Coordinators, Field Sales, Project Management, Engineering, Order Management, and other technical functions, you will play a pivotal role in delivering operational excellence and supporting our Lifecycle Services (LCS) business. /ph3Responsibilities /h3ulliLead, coach, and develop Sales Coordinator teams across multiple Western European subsidiaries, creating a culture of ownership, collaboration, accountability, and continuous improvement. /liliProvide operational leadership, performance management, and escalation support for Backoffice activities related to quotations and order handling. /liliEnsure global and regional Backoffice processes, procedures, quality standards, and compliance requirements are consistently applied and followed. /liliMonitor team performance through KPIs, dashboards, and reporting tools, identifying opportunities to improve efficiency and quality. /liliManage team resources, capacity planning, workload distribution, training, onboarding, and knowledge sharing to maintain a consistent level of competence across the region. /liliCoordinate training, onboarding, mentoring, and knowledge‑sharing activities, ensuring a consistent level of professional, technical, and process competence across the team. /liliSupport employee development through regular coaching, performance reviews, competency development plans, and succession planning. /liliCollaborate closely with Sales, Project Management, Engineering, Order Management, and other key stakeholders to support business objectives and resolve operational challenges. /liliAct as the first point of escalation for urgent requests, process issues, and customer‑related matters, supporting timely and effective resolution. /liliDrive continuous improvement initiatives, promote best practice across subsidiaries, and support the implementation of new processes and governance requirements. /liliProvide management with clear operational insights and recommendations to strengthen transparency, process stability, workload balance, and overall Backoffice performance. /li /ulh3Qualifications /h3ulliCompleted vocational education, ideally supported by further professional qualifications, or equivalent experience. /lili3–5 years’ experience in Sales Coordination, Backoffice Operations, Order Management, Customer Service, or a similar operational support environment. /liliExperience leading, coaching, mentoring, or coordinating teams is desirable. /liliExperience within Lifecycle Services (LCS), spare parts, retrofits, industrial services, or technical customer support environments is advantageous. /liliExperience working within an international matrix organisation is beneficial. /liliFluent English, written and spoken; additional European languages are an advantage. /liliStrong customer and sales orientation with excellent communication and stakeholder management skills. /liliProven ability to manage multiple priorities, solve problems, and drive continuous improvement. /liliStrong analytical skills with experience using KPIs, dashboards, and performance data to support decision‑making. /liliAdvanced MS Office skills and good SAP knowledge; Salesforce or other CRM experience is an advantage. /liliAbility to build trust, influence stakeholders, and create alignment across teams, functions, and countries. /liliTechnical understanding of LCS products, retrofits, spare parts, or related service processes is advantageous. /li /ulpYour application /ppInterested? Apply online now! /ppHave we sparked your interest? Then send us your application! You can expect exciting challenges that provide real impetus, in a team that motivates and supports you at the same time – and framework conditions that are not only attractive but also adapt to your life. /ppTo get us talking quickly, simply send us your application via our online form – it takes less than 5 minutes! /p /p #J-18808-Ljbffr
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