Help Center Content Writer (Contract)
2 days ago
Barcelona
Job Description Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora. Looking for a freelance writer / content specialist to handle the update of approximately 100 Help Center articles, working directly with the Content team. Articles are written in English by default and then automatically translated. This is a 9‑week contract assignment. The role sits in the Hospitality enablement team, reports directly to the Customer Content Manager, and works cross‑functionally with Product/PM and Training. About The Hospitality Tech Group Imagine working in an environment that feels like the best dinner you’ve ever had: fast‑paced, human, and built on passion. Hospitality Tech Group combines the strengths of Zenchef and CoverManager—two complementary leaders joining forces as one independent global hospitality tech team. We operate through Zenchef in France, Benelux, and DACH, and through CoverManager in the Iberian peninsula, Italy, and LATAM. We bring restaurants and guests closer together through technology—and our heart beats hospitality. Because progress is our compass, and we always go together. What You Will Do • Article review and editing, • Verify content accuracy against the current and upcoming interface (New UX), • Correct content, • Harmonize tone and vocabulary with the existing editorial guidelines, • Translate the articles using automated tools and/or AI, • Video content creation, • Record short tutorial videos (commented screenshots / screencasts), • Basic editing and integration into the relevant articles, • Short, instructional format, aligned with user journeys, • Article display improvement, • Format articles (headings, structure, table of contents, colors), • Apply existing templates and brand guidelines (existing Zendesk HTML template), • Check rendering, • Creation of missing articles, • Identify and write articles that are absent but necessary for full product coverage, • Adhere to the structure and tone of existing articles, • Other verification/correction tasks, • Any related verification, correction, or update tasks for Help Center articles across the group's various brands (beyond the main scope, based on needs identified during the mission), • Expected deliverables, • Articles reviewed, corrected, and updated, • Short tutorial videos integrated into the relevant articles, • Missing articles identified and written, • A ready and cohesive Help Center for the New UX launch Requirements • Strong command of English, • Writing ability (spelling, syntax, clarity), • Experience in writing or managing a Help Center / user documentation, • Comfortable with writing tools (Zendesk), AI tools (Claude, ChatGPT), and basic HTML, • Skills in simple video creation (Guidde, ScribeHow), • Attention to detail, autonomy, ability to meet tight deadlines, • A plus: knowledge of the restaurant / online booking industry, or experience in a SaaS environment Values • Hospitality at heart: We are hospitality experts who bring genuine care and deep industry knowledge to everything we do—for our clients and for each other., • Better together: We put people first and succeed as one unified team—supporting each other, learning from each other, and continuously improving through shared knowledge and feedback., • Progress over perfection: We embrace the power of progress. xcskxlj We value and prioritize action over idealism to unlock our full potential and achieve extraordinary results. #J-18808-Ljbffr