Customer service representative
8 days ago
Alicante
ph3Overview /h3 pNexHire is working with a leading mobile communications Company that is seeking to onboard a Dutch speaking Customer Service Representative for their client support for Alicante/Malaga in Spain. /p pPosition: Customer Service Representative /p pLocation: Alicante/Malaga , Spain /p pWork model: On-Site/hybrid model possible (2–3 days per week on-site, depending on performance) /p pEmployment type: Full-time /p h3DUTIES AND RESPONSIBILITIES /h3 ul liHandle inbound customer inquiries via phone, chat, and email channels /li liSupport customers with mobile, internet, and TV-related questions and issues /li liAssist with SIM card activation, mobile data setup, and account-related requests /li liGuide customers through TV box installation and home internet setup processes /li liTroubleshoot basic technical issues and provide effective solutions /li liDeliver professional, customer-focused, and solution-oriented support /li liIdentify cross-selling and upselling opportunities when appropriate /li liMaintain accurate customer records and interaction notes /li liCollaborate with colleagues and internal teams to ensure high-quality customer service /li liMeet service quality, productivity, and customer satisfaction targets. /li /ul h3REQUIREMENTS /h3 ul liNative-level Dutch (C2), English at B1 level or higher /li liStrong communication and customer service skills /li liCustomer-oriented mindset with excellent problem-solving abilities /li liComfortable identifying cross-selling and upselling opportunities /li liGood computer literacy and ability to learn new systems quickly /li liTech-savvy with an interest in technology and telecommunications services /li liAvailability to work rotational schedules, including evenings and weekends /li liLegal right to live and work in Spain with valid documentation (EU passport or residency permit) /li liPrevious customer service, contact centre, retail, hospitality, or sales experience /li liExperience in telecommunications, technology, or technical support environments /liliExperience handling phone, chat, or email support channels. /li /ul h3OFFER /h3 ul liBe part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere /li liGuidance and tools to reach career potential /li liRelocation support /li liAnd much more! /li /ul /p #J-18808-Ljbffr