Head/Director Business Consulting
hace 8 días
Madrid
ph3Overview /h3 pWELCOME TO SITA /p pAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. /p pYou'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork. We don't just move the world forward—we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. /p pAre you ready to love your job? /p pThe adventure begins right here, with you, at SITA. /p h3Purpose /h3 pThe Head/Director of Business Consulting, Airports leads the Airport BU advisory agenda, helping shape how SITA supports the future of airports across portfolios and priority areas. Working closely with GEOs, TAM Transformation Services, and other SITA teams, the role influences customer strategy, supports airport planning, and strengthens SITA’s position as a trusted advisor at CxO level. /p pThe role offers the opportunity to shape strategic customer conversations, influence airport priorities, and build a distinctive advisory capability that strengthens Airport BU portfolio relevance and long‑term growth. It creates value for the Airport BU through advisory‑led engagements, consistent methodologies, reusable frameworks and assets, executive‑level customer support, and strong collaboration across GEOs, Airport BU portfolios, and partners. /p h3Key Responsibilities /h3 h3Advisory Leadership /h3 ul liBuild and lead a small, high‑impact Airports advisory team, scaling in line with customer, GEO, and portfolio demand. /li liDevelop the Airports advisory proposition, engagement model, governance, methodologies, and reusable knowledge assets for a globally deployable Business Consulting model. /li liLeverage TAM Transformation Services, internal domain expertise and external consultants or specialist firms to extend broader consulting, transformation, and delivery capability where needed. /li /ul h3Advisory Advocacy – Strategy, Passenger Experience Flow /h3 ul liLead advisory engagements covering future airport vision, technology strategy, IT maturity assessments, master planning, and digital roadmaps across Airport BU portfolios. /li liChampion passenger experience and flow, including modelling, simulation, capacity optimisation, digital engagement, and end‑to‑end journey design. /li liPromote integrated airport planning across infrastructure, operations, passenger processing, and technology. /li liTranslate advisory work into clear customer outcomes, including stronger airport strategies, better planning decisions, and improved alignment between business priorities and technology investment. /li /ul h3GEO Enablement, Market Engagement Portfolio Advocacy /h3 ul liBuild strong partnerships with GEOs, equipping them with strategic content, consulting narratives, and advocacy tools. /li liSupport GEOs and Airport BU teams in executive and industry forums with insight and thought leadership. /li liShape early advisory opportunities with GEOs and Airport BU teams to create stronger portfolio pull‑through and support revenue generation. /li liSupport GEOs in positioning SITA earlier in airport planning, passenger flow, and transformation discussions within priority accounts. /li /ul h3Planning Integration Portfolio Strategy Support /h3 ul liIntegrate advisory services into airport planning and investment discussions, linking operational concepts, infrastructure, technology strategy, and business cases. /li liPromote cross‑portfolio thinking that connects Airport BU capabilities and portfolio strategy to customer planning priorities and future airport development. /li liSupport earlier engagement in customer planning cycles and help align advisory priorities with Airport BU portfolio strategy, investment themes, and long‑term growth goals. /li /ul h3Expected Outputs / Success Measures /h3 ul liDeliver high‑value strategic advisory engagements that support airport vision, planning, passenger flow optimisation, and technology investment decisions. /li liCreate reusable advisory methodologies, frameworks, and knowledge assets that can be deployed consistently across GEOs and customer opportunities. /li liProvide executive‑level customer advisory support that strengthens CxO relationships and positions SITA earlier in airport planning and investment discussions. /li liEnable GEOs with strategic narratives, thought leadership, and opportunity‑shaping support that improves portfolio pull‑through and market relevance. /li liMeasure success through stronger trusted‑advisor positioning, earlier involvement in customer strategy discussions, and visible contribution to Airport BU portfolio growth and revenue generation. /li /ul h3Qualifications /h3 h3Experience /h3 ul liStrong experience (c.10 years) in airport advisory, planning, strategy, or related business consulting roles. /li liDemonstrated consulting capability in problem structuring, client advisory, methodology development, and practice building. /li liStrong track record in: ul liBuilding and scaling consulting or advisory practices, including methods, frameworks, and reusable assets. /li liWorking in partnership with regional teams, product teams, and matrix organisations. /li liEngaging credibly at CxO level and influencing strategic customer discussions. /li /ul /li liDeep understanding of: ul liAirport operations, business models, and the drivers shaping airport priorities. /li liAirport planning, passenger experience, and the wider airport stakeholder ecosystem. /li liAviation technology, digital strategy, and airport economics in the context of investment decisions. /li /ul /li liStrong strategic and commercial judgement: ul liOpportunity shaping and pipeline development. /li liBusiness case development and portfolio alignment. /li liUnderstanding of airport investment priorities and value drivers. /li /ul /li /ul h3Profession Competencies /h3 ul liBusiness Acumen /li liConsulting Process Methods /li liFinancial Acumen /li liSupplier Relationship Management /li /ul h3Core Competencies /h3 ul liAdhering to Principles Values /li liCommunication /li liCreating Innovating /li liCustomer Focus /li liDeveloping Talent /li liImpact Influence /li liLeading Execution /li liManaging Performance /li liResults Orientation /li liStrategic Commercial Thinking /li liTeamwork /li liVisionary Thinking Leading Change /li /ul h3Education Qualifications /h3 pMBA/accreditations or equivalent - Consultancy accreditations an advantage (e.g. Diploma in Management Consultancy offered by Institute of Business Consulting and the Chartered Management Institute). /p h3What We Offer /h3 pbFlex Week: /b Work from home up to 2 days/week (depending on your team's needs). /p pbFlex Day: /b Make your workday suit your life and plans. /p pbFlex‑Location: /b Take up to 30 days a year to work from any location in the world. /p pbEmployee Wellbeing: /b We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. /p pbProfessional Development: /b At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world‑class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft’s Enterprise Skills Initiative, and Airport Council International – available to all employees – to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. /p pbCompetitive Benefits: /b Competitive benefits that make sense with both your local market and employment status. /p pSITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self‑identify in the application process. /p /p #J-18808-Ljbffr