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WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona! RESPONSIBILITIES Team Management: Supervise and motivate a large team, fostering a positive and productive workplace culture. Service Quality: Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients. Performance Monitoring: Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement. Training & Development: Support the professional growth of team members through ongoing coaching and development. Workflow & Request Management: Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations. Cross-Functional Communication: Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members. Problem-Solving: Act as a go-to person and reference for the entire team when challenges arise. Compliance with Processes & Internal Rules: Ensure consistent adherence to company policies and procedures. Client Liaison: Maintain direct contact with the client. Organize and lead progress and goal-setting meetings, provide continuous feedback, and write detailed reports. Offer innovative, high-quality solutions to meet client needs. REQUIREMENTS Proven experience in team management within a customer service environment. Excellent verbal and written communication skills in French and English. Ability to multitask and solve problems quickly and effectively. Natural leadership with the ability to motivate and inspire a team. Strong command of office tools and management software. WE OFFER A permanent contract A fix salary + incentives. A multicultural and positive environment A modern and pleasant workplace in an exceptional building with sea views Discount on company health insurance Training opportunities throughout the year, as we aim to support our talents in their professional development. We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.

WHO WE ARE Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a Dutch speaker to join our team in Barcelona. You will work in the inbound service as customer assistance for one of our clients. RESPONSIBILITIES Handle inbound customer contacts by phone or email Provide professional and efficient customer support in a call centre environment. Understand customer needs and provide accurate information following procedures and guidelines. Resolve customer inquiries and escalate complex cases when necessary. Complete tasks such as case follow-up, data entry, and request processing. Follow company policies, quality standards, and data protection rules. REQUIREMENTS Bilingual Dutch speaker. Available to work from our offices in Barcelona. Strong communication skills and computer proficiency. Passion for delivering outstanding customer service. A proactive, solution-orientated attitude with the ability to thrive in a fast-paced environment. WHAT WE OFFER Comprehensive onboarding training, along with regular training sessions to support your professional growth. An exceptional office location offering a unique work environment with breathtaking sea views. Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance. Strong potential for career growth and advancement within our organisation. We are a company committed to equal opportunities for all genders and sexes with a strong focus on fairness in all our positions.

Native or bilingual knowledge of the English language. Mission of the Role We are seeking an experienced team leader with a native/bilingual level in English to join our team in Konecta Barcelona! Responsibilities Management, planning, and coordination of the team Reporting on service level agre

À propos de Konecta /h3 pKonecta est un acteur leader du Customer Management et BPO présent dans 26 pays à travers 4 continents et fort de plus de 120 000 collaborateurs passionnés. Konecta est basée à Madrid et réalise un chiffre d'affaires global de 2 milliards d'euros.

WHO WE AREAntes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación.Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.MISSION OF THE ROLEWe are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona!RESPONSIBILITIESTeam Management:Supervise and motivate a large team, fostering a positive and productive workplace culture.Service Quality:Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients.Performance Monitoring:Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement.Training & Development:Support the professional growth of team members through ongoing coaching and development.Workflow & Request Management:Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations.Cross-Functional Communication:Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members.Problem-Solving:Act as a go-to person and reference for the entire team when challenges arise.Compliance with Processes & Internal Rules:Ensure consistent adherence to company policies and procedures.Client Liaison:Maintain direct contact with the client. Organize and lead progress and goal-setting meetings, provide continuous feedback, and write detailed reports. Offer innovative, high-quality solutions to meet client needs.REQUIREMENTSProven experience in team management within a customer service environment.Excellent verbal and written communication skills in French and English.Ability to multitask and solve problems quickly and effectively.Natural leadership with the ability to motivate and inspire a team.Strong command of office tools and management software.WE OFFERA permanent contractA fix salary + incentives.A multicultural and positive environmentA modern and pleasant workplace in an exceptional building with sea viewsDiscount on company health insuranceTraining opportunities throughout the year, as we aim to support our talents in their professional development. xhfqzwm We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a f

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. Headquartered in Madrid, Konec

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a f

Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers

We are seeking an experienced team leader with a native/bilingual level in English to join our team in Konecta Barcelona!. Native or bilingual knowledge of the English language.

Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers

Konecta, un leader du Customer Management, recherche un conseiller client à Barcelone.

pKonecta Barcelona is seeking an experienced Floor Manager to lead a large customer service team. You will supervise daily operations, ensure service quality, monitor KPIs, and drive continuous improvement. /ppThe role requires native/bilingual English and French, strong leadership, and proficiency with office tools. The position offers a permanent contract, a fixed salary plus incentives, and a multicultural, modern workplace with sea views. /p #J-18808-Ljbffr

We are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona! Service Quality: Ensure performance targets are consistently met while maintaining excellent service quality. Konecta is a leading innovative global service prov

pKonecta Barcelona is seeking an experienced team leader to manage and coach a customer service team on site. The role requires native or bilingual English and a strong results-driven mindset, with full-time availability to work in our Barcelona offices. /ppYou will plan, coordinate and report on SLAs and KPIs, monitor performance, and support professional development. We offer a permanent contract, a multicultural environment, health insurance, and opportunities for training in a modern sea‑view /p #J-18808-Ljbffr

ph3WHO WE ARE /h3pKonecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world‑class expertise covering customer experience and process management, digital solutions and cutting‑edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e‑commerce. /ph3MISSION OF THE ROLE /h3pWe are seeking an experienced team leader with a native/bilingual level in English to join our team in Konecta Barcelona! /ph3RESPONSIBILITIES /h3ulliManagement, planning, and coordination of the team /liliReporting on service level agreements, key performance indicators, etc. /liliMotivating and coaching the team to help them achieve objectives /liliMonitoring qualitative and quantitative targets /li /ulh3REQUIREMENTS /h3ulliExperience as a team leader in a BPO or very similar environments. /liliNative or bilingual knowledge of the English language. /liliStrong results- and goal‑oriented mindset /liliAvailability to work full time and in our offices in Barcelona /li /ulh3WE OFFER /h3ulliA permanent contract /liliA multicultural and positive environment /liliA modern and pleasant workplace in an exceptional building with sea views /liliCompany health insurance /liliTraining opportunities throughout the year, as we aim to support our talents in their professional development /liliOur offices are located in Barceloneta: Barceloneta (Metro L4) / Estació de França (Rodalies) / Ciutadella - Vila Olímpica (Metro and Tram T4) /li /ulpWe are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions. /p /p #J-18808-Ljbffr

Konecta es una compañía global líder en servicios de gestión de clientes, externalización de procesos de negocio (BPO) y soluciones digitales. Con sede en Madrid, Konecta genera unos ingresos globales de 2.

Con sede en Madrid, Konecta genera unos ingresos globales de 2. Konecta es una compañía global líder en servicios de gestión de clientes, externalización de procesos de negocio (BPO) y soluciones digitales.

Konecta es una compañía global líder en servicios de gestión de clientes, externalización de procesos de negocio (BPO) y soluciones digitales. Con sede en Madrid, Konecta genera unos ingresos globales de 2.

Konecta Barcelona is seeking an experienced team leader to manage and coordinate a dynamic customer management team at our Barcelona offices, helping deliver excellent service to a diverse client base.

WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a f

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. WHO WE ARE Konecta is a leading innovative global service provider in customer management, business