Sr. Product Manager
5 hours ago
Santander
ph3Sr. Product Manager – Subscriptions, Orders, Exceptions Management /h3pIngram Micro is the business behind the world’s brands, providing more ways to realize the promise of technology®. We are an integral part of the technology ecosystem, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates. Ingram Micro has earned Great Place to Work Certification TM for in the United States! This prestigious recognition reflects our commitment to our people and our culture. Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - It’ll be a fun journey! /ppThe role: /ppSr. Product Manager, Global Product Management /ppWe are seeking a Sr. Product Manager to own the product strategy, roadmap, and execution for our Subscriptions, Orders Exceptions Management platform. This role will focus on delivering seamless post-sales experiences for software, licenses, warranties, subscriptions, and recurring services, while driving automation, reducing operational complexity, and improving customer and associate experiences. /ppThe Sr. Product Manager will partner closely with Engineering, UX, Operations, Customer Success, Sales, and regional business teams to build scalable platform capabilities that simplify subscription lifecycle management, automate exception handling, and modernize the overall order management experience. /pulliOwn the product roadmap and execution for Subscriptions, Orders Exceptions Management, with a focus on software, licenses, warranties, and recurring services. /liliPartner with customers, operations, engineering, UX, and regional business teams to identify pain points and deliver scalable product solutions. /liliDefine product requirements, write user stories, prioritize the backlog, and drive delivery from concept through production. /liliBuild platform capabilities that simplify subscription lifecycle management, improve post-sales experience, and automate order and subscription exceptions. /liliAnalyze customer feedback, operational metrics, and exception trends to continuously improve product adoption, automation, and efficiency. /liliDevelop deep domain expertise and partner closely with operational stakeholders to create technology-enabled solutions to support Ingram Micro’s growth strategy. /liliCreate and execute innovative and automated features and products that can scale globally. /liliProvide product leadership to Engineering, Business, and UX teams to help design and launch our next generation Platform ecosystem. /liliProduce sustainable capabilities that can be reused with minimal effort and provide comprehensive documentation and training for users. /liliDevelop and maintain a technology roadmap and regularly update key partners and stakeholders, working closely with senior stakeholders across Ingram Micro to ensure vision aligns with broader company objectives. /liliWork on multiple parallel work streams in fast-paced, agile environments, align them with business priorities deadlines and help continuously raise the bar on execution. /li /ulpWhat you bring to the role: /pulli5-8 years of Product Management experience delivering enterprise software or SaaS products. /liliA bachelor’s degree (master’s desirable) in Computer Science, Engineering, or related Science and Math discipline is preferred. /liliExperience defining product roadmaps, managing Agile backlogs, and translating business needs into actionable product requirements. /liliStrong understanding of subscription-based products, software licensing, warranties, order management, or post-sales business processes. /liliExcellent analytical, problem-solving, and communication skills with the ability to influence cross-functional stakeholders. /liliA customer-first mindset with a passion for simplifying complex workflows through intuitive product experiences and automation. /liliExperience using data and customer insights to prioritize features, measure outcomes, and continuously improve products. /liliDirect hands-on experience working with Engineering teams to clearly scope, define, detail and prioritize product requirements. /li /ulp#IngramMicroEspana /p /p #J-18808-Ljbffr