Managed Services Solution Architect – AI-enabled Service Transformation
hace 16 horas
Madrid
ppThis role is designed for a strategic Managed Services architect capable of shaping commercially compelling, AI-enabledand outcome-driven service models across applications,infrastructureand cloud operations. /p h3Position Purpose /h3 pAvanade is accelerating the growth and evolution of its Managed Services business across Applications, Infrastructure, Cloud and Digital Operations. As part of this ambition, we are looking for a bManaged Services Solution Architect /b with strong deal shaping, service model design and strategic transformation capabilities. /p pThis role willbe responsible forshaping compelling, commerciallyviableand future-ready Managed Services solutions for new and existing clients. The successful candidate will combinedeepunderstanding of Managed Services delivery models with a strong business mindset, helping Avanade define differentiated value propositions, modern operatingmodelsand scalable service frameworks. /p pA key focus of the role will be to contribute to the evolution of Managed Services through bAI-enabled operations, automation,observabilityand Agentic AI service models /b , supporting both infrastructure and application managed services. The candidate will help clients move from traditional service models towards more intelligent, proactive,measurableand outcome-based services, combining humanexpertisewith AI-driven service orchestration. /p pTherole requires strong customer-facing skills, executive communication, commercialawarenessand the ability to translate complex technical and operational concepts into clear business value for clients. /p h3Key Responsibilities /h3 pThe Managed Services Solution Architect will be accountable for shaping and developing Managed Services solutions across new opportunities and existing client accounts. Responsibilities will include: /p ul lipLead the bend-to-end shaping of Managed Services opportunities /b , from earlyqualificationand discovery to proposal development, commercialmodellingand contract support. /p /li lipWork with Sales, Account Leadership, Delivery, Finance and Offshore/Nearshore Delivery Centers to design solutions that are operationally robust, commercially competitive and aligned with Avanade’s delivery capabilities. /p /li lipInterpret explicit and implicit client requirements,identifyingbusiness drivers, operational pain points, service integration needs,risksand transformation opportunities. /p /li lipDesign bnext-generation Managed Services operating models /b across Applications, Infrastructure, Cloud, Workplace, Security and Service Management domains. /p /li lipDefine service models that include governance, roles and responsibilities, SLAs/XLAs, KPIs, service integration, transition approach, delivery locations, automationopportunitiesand continuous improvement mechanisms. /p /li lipContributeto the development of bAI-enabled and agentic service frameworks /b ,identifyingpractical use cases for automation, AI agents and intelligent operations across incident management, request fulfilment, monitoring, application support, infrastructure operations, knowledge management, servicereportingand software delivery lifecycle support. /p /li lipSupport the transition from reactive service models to bproactive,predictiveandincreasinglyautonomous service operations /b , ensuring that AI adoption is measurable,governedand aligned with business outcomes. /p /li lipDevelop clear and compelling value propositions, business cases and executive narratives that articulate the expected impact of the proposed service model in terms of efficiency, quality, resilience, scalability, userexperienceand innovation. /p /li lipOwn or contribute to effort estimation, cost modelling, solution plans, risk assessments and pricing inputs, ensuring full visibility of service costs across the contract lifecycle. /p /li lipSupport commercial strategy and client conversations, helping shape pricing models, transformation roadmaps, value-basedpropositionsand long-term service evolution plans. /p /li lipPrepare and present proposals, solutionplansand service transformation approaches to client stakeholders, including technical,operationaland executive audiences. /p /li lipIdentifyand mitigate solution risks related to delivery feasibility, transition complexity, tooling, data quality, security, AI governance, commercialassumptionsand contractual commitments. /p /li lipPromote the use of Avanade assets, accelerators, deliverymethodologiesand Microsoft ecosystem capabilities to differentiate Managed Services solutions. /p /li /ul h3Required Experience /h3 ul lipProven experience in Managed Services, IT outsourcing, application management, infrastructure operations, cloudoperationsor service transformation. /p /li lipExperience in service solutioning, deal shaping, presales, proposaldevelopmentor managed services delivery leadership. /p /li lipStrong understanding of Managed Services delivery models, including local, nearshore, offshore,globaland distributed delivery models. /p /li lipAbility to design and articulate service models covering governance, transition, delivery, tooling, SLAs, KPIs, automation,reportingand continuous improvement. /p /li lipStrong commercial and analytical skills, including experience with estimations, cost models, pricingassumptionsand financial business cases. /p /li lipExperience working with Sales, Finance, Delivery and Account teams to shape commerciallyviableand deliverable solutions. /p /li lipStrong customer-facing skills, with the ability to communicate complex service, technical and operational concepts to business and executive stakeholders. /p /li lipKnowledge of ITIL-based service management practices and modern delivery approaches such as Agile, DevOps,DevSecOpsand continuous improvement. /p /li lipAbility to work effectively across multidisciplinary teams, contributing to collective success while bringing a clear personal point of view. /p /li /ul h3Preferred Experience /h3 ul lipExperience defining or transforming Managed Services models across both bApplication Managed Services and Infrastructure / Cloud Managed Services /b. /p /li lipExposure to AI, automation or intelligent operations use cases within IT services, including AIOps, observability, virtual agents, knowledge automation, service desk automation, codeassistanceor agentic workflows. /p /li lipUnderstanding ofMicrosoft ecosystem capabilities relevant to Managed Services, such as Azure, Azure Monitor, Application Insights, Defender, Power Platform, Copilot Studio, GitHubCopilotor related AI-enabled platforms. /p /li lipExperience designing service improvement roadmaps, automation backlogs, AI adoptionplansor operational maturity models. /p /li lipExperience engaging with C-level or senior client stakeholders in strategic service transformation conversations. /p /li lipKnowledge of SIAM, FinOps, SRE, cloud operations, securityoperationsor enterprise service management would be an advantage. /p /li /ul h3Core Competencies /h3 ul liStrategic thinking and business value orientation /li liCustomer focus and consultative selling /li liManaged Services solutioning and service model design /li liCommercial awareness and financial discipline /li liExecutive communication and storytelling /li liCollaboration across Sales, Delivery, Finance and Technology teams /li liTechnical passion and curiosity for innovation /li liChange leadership and continuous improvement mindset /li liPractical understanding of AI,automationand agentic service transformation /li liRisk awareness,governanceand responsible AI mindset /li /ul h3Success Measures /h3 pThe success of this role will be measured by the ability to: /p ul liShape high-quality Managed Services solutions that are compelling,deliverableand commercially sound. /li liIncrease the strategic differentiation of Avanade’s Managed Services proposals. /li liContribute to business growth through stronger value propositions, better deal shaping and improved client conversations. /li liEmbed AI, automation and agentic service thinking into Managed Services opportunities in a practical and measurable way. /li liImprove alignment between client business outcomes, service design, deliverycapabilitiesand commercial models. /li liSupport the evolution of Managed Services from traditional delivery models towards intelligent,proactiveand outcome-based services. /li /ul /p #J-18808-Ljbffr