Customer Engagement Project Manager
1 day ago
Valencia
ph3Customer Engagement Project Manager /h3 pValencia, Kingdom Of Spain, ES /p h3Overview /h3 pIn this role you will drive end-to-end customer engagement initiatives for Lighthouse's non-managed accounts, shaping onboarding, retention, and lifecycle programs. You will collaborate across functions to design, launch, and optimize campaigns that demonstrate product value at scale. You’ll use AI tools to streamline workflows and report impact to leadership, delivering tangible improvements in retention and engagement. This is a high-visibility, impact-focused role in a fast-growing hospitality AI company. /p h3Key Responsibilities /h3 ul liLead customer engagement projects end to end, coordinating cross-team timelines and owners. /li liBuild and run targeted campaigns using Gainsight or similar platforms to reach non-managed accounts. /li liImprove retention and proactive engagement by identifying at‑risk customers and guiding lifecycle strategies. /li liMeasure campaign performance and turn data into insights for stakeholders and leadership. /li liSupport scalable onboarding experiences by partnering with teams to enhance digital flows and reduce high‑touch processes. /li liApply AI to campaign workflows, content deployment, dashboards, and project execution, exploring scalable approaches. /li liCollaborate across customer engagement, customer care, account management, and product teams to improve scalable onboarding and engagement. /li liExperience in customer engagement/operations/project management with ownership of programs or campaigns. /li liHands‑on with Gainsight or similar customer engagement platforms; experience with Intercom or similar tools is valuable. /li liStrong project management skills: coordinating stakeholders, timelines, and deliverables. /li liAbility to design, execute, and assess campaigns with measurable outcomes and business impact. /li liProficiency with data, reporting, and performance storytelling for leadership. /li liComfort using AI tools to improve workflows and support execution. /li liSelf‑starter with autonomy to identify opportunities and drive momentum. /li liStrong communication across teams and ability to balance operational detail with business context. /li liExperience with playbooks, lifecycle programs, onboarding journeys, or churn‑reduction initiatives is a plus. /li /ul h3Benefits /h3 ul liCompensaciones / Beneficios /li liFlexible working environment /li liFlexible time off /li liHealth insurance /li liCareer development /li liImpactful work /li liCompetitive compensation /li /ul h3Qualifications /h3 ul liFlexible working environment /li liFlexible time off /li liHealth insurance /li liCareer development /li liImpactful work /li liCompetitive compensation /li /ul h3Location /h3 pValencia, Kingdom Of Spain, ES /p /p #J-18808-Ljbffr