Danish Customer Support Specialist - Mercedes-Benz Project - Relocate to Greece
hace 10 días
Marbella
Ready to represent the ultimate icon of luxury and German engineering? Mercedes-Benz is one of the most recognized and prestigious automotive brands in the world, famous for luxury, style, and cutting‑edge innovation. ¡Inscríbase sin demora! Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV. We are looking for Native Danish speakers who want to swap the Danish rain for the beautiful Greek sun and join our frontline support team in Greece! If you are a natural problem solver who appreciates premium quality and wants to launch an international career with a legendary global brand, this is your chance. Role As a Customer Expert for Mercedes‑Benz, you will be the primary voice and digital point of contact for drivers across three main areas of support. You will handle 30 to 50 customer contacts a day via inbound calls and emails. Your day‑to‑day will focus on the following: • Connected Mobility Services: Help tech‑savvy drivers set up their Mercedes Me App, activate digital extras, book appointments online, and troubleshoot app login issues. You will guide users on connecting their mobile phones to their car and setting up internet hotspots., • Premium Customer Service: Answer general inquiries regarding vehicle warranties, car documentation, service histories, and assist with booking maintenance appointments at local dealerships., • Roadside Assistance: Be the reassuring hero when a driver experiences a breakdown. You will gather crucial details like GPS locations and license plates, and coordinate recovery assistance to get the vehicle safely to a dealership. Requirements • Your Danish is flawless: You possess excellent written and oral communication skills in Danish (C1 level)., • Your English is strong: You have a solid B2 level in English, which is required for your comprehensive training and daily operations., • You are a tech enthusiast: You easily navigate mobile software (iOS and Android), understand basic hotspot connectivity, and can handle a typing speed of 25 words per minute., • You are a natural problem solver: You can keep a cool head, show high empathy, and deliver a luxury experience even when dealing with upset customers who might have just had an accident., • A background bonus: No formal experience is required, though customer service experience is preferred. Having a driver's license or good geographical knowledge is a massive plus! Benefits • Paid flight ticket directly to Greece to kick off your Mediterranean journey., • Complimentary hotel stay upon arrival while you get settled into your new home., • Dedicated real estate support to help you find the perfect apartment under the sun., • Competitive salary and performance bonuses tied to your quality scores (CSAT) and service levels., • Comprehensive paid onboarding: A robust training and nesting program to teach you everything about the brand's apps and systems before you take your first official call., • Full health insurance and local medical coverage. Logistics • Shifts: Because drivers need support at any time of day, this department provides coverage 24 hours a day, 7 days a week, 365 days a year on a rotational shift model., • Location: Beautiful Greece. You will primarily enjoy a modern office environment with a great community of young expats from all over Europe, alongside the potential for hybrid flexibility. Ready to drive your career forward with Mercedes‑Benz? xcskxlj If you meet the above requirements, we encourage you to apply for this role and begin your Greek adventure. #J-18808-Ljbffr
