Lead, UX Designer
hace 3 días
Madrid
ph3Responsibilities /h3 ul liSet the UX direction for ELL, translating product strategy into design strategy and clear team-level execution priorities. /li liDrive customer experience outcomes across multiple squads, journeys, and surfaces so that learners and teachers experience ELL as one connected system. /li liOwn product-area UX quality, consistency, and cohesion; raise UX maturity across teams so quality is stable and not dependent on individuals. /li liRole‑model holistic ecosystem mapping and service‑design thinking when shaping multi‑product, multi‑touchpoint experiences. /li liLead user research and customer‑discovery practice across ELL, ensuring deep, repeatable insight into learner and teacher needs informs product decisions. /li liDefine design strategies and value propositions grounded in research, behavioural data, and pedagogy. /li liPartner with regional and segment leaders to localise experiences for institutional, enterprise, and consumer learners while protecting global coherence. /li liOwn ELL's design system and UX operations, scaling frictionless delivery of interaction, usability, and accessibility patterns across teams. /li liCreate and maintain a UX playbook covering best‑in‑class workflows, UX/AI design, and content strategy. /li liOperationalise scalable, rule‑based product design systems that raise the floor of craft and accelerate delivery. /li liOperate as a peer to Product, Engineering, and Program leaders; act as a strategic product and thought partner to the ELL Product Leadership Team. /li liBuild product‑area roadmap alignment with cross‑functional leadership and use clear RACI, escalation, and decision‑making frameworks so teams align without constant escalation. /li liCoach cross‑functional teams on prioritisation, tradeoffs, and decisions, balancing time‑boxed delivery pressure with long‑term experience quality. /li liLead, coach, and develop a high‑performing global team of design managers and senior ICs; scale impact through leaders rather than direct execution. /li liOwn team hiring, calibration, learning and development, and succession planning for the ELL UX organisation. /li liFoster collaboration, inclusion, and accountability across geographies and disciplines, and contribute actively to Pearson's design and leadership communities. /li /ul h3Requirements /h3 ul li12+ years' experience in UX, product design, or design leadership, including 5+ years leading multi‑team design organisations or managing managers. /li liProven success setting design direction across complex, multi‑product portfolios and shipping experiences at scale. /li liTrack record of building and operating mature design systems, research practices, and UX operating models. /li liExperience partnering with senior Product and Engineering leaders in matrixed, global organisations. /li liFamiliarity with English language learning, EdTech, or adjacent education markets strongly preferred. /li liEssential—Bachelor's degree in Design, Human‑Computer Interaction, Cognitive Science, or a related discipline (or equivalent professional experience). /li liPreferred—Master's degree in Design, HCI, UX, or a related discipline. /li liBachelor's degree in Design. /li liBachelor's degree in Human‑Computer Interaction. /li liBachelor's degree in Cognitive Science. /li liMaster's degree in Design. /li liMaster's degree in HCI. /li liMaster's degree in UX. /li /ul /p #J-18808-Ljbffr